Forest Court Nursing Home

Where do I start? My mum was staying here for respite whilst being assessed. After a weeks stay she fell poorly and was admitted to hospital. 44 hours after her admission the care home called me to say they were packing my mums things because the rules were if your away from the home for 48 hours or more then your bed will be closed. They called me after 44 hours to say she was not welcome back. I later find out that actually my mums bed was given to someone else shortly after her hospital admission! My mum was left homeless! She had COPD and was very poorly, she made it quite clear she did not want to spend what time she had left in hospital but Forest Court refused to take her back. They caused a lot of distress on me, my mum and my family and we are absolutely disgusted. They lady that called was rude, they tried to claim mums wheelchair too, we still had time to get mum back to Forest Court for her wishes but they said no, my mum died in hospital 3 weeks later!

Support and help given to my mum are great; she is enjoying the food, her room is clean, the staff are in attendance all the time, the common areas are clean and tidy, and the staff are so friendly, not only nursing and cleaning, but also the chef's (met in the lift) reception staff, and the manager, this place is a credit to the local authority. The staff also remember little things, for instance, my mum is blind, and her food is always served cut up to make it easier to eat, might not sound like much, but so important to my mum.

I don't see how any care home (NHS or private) could be bettered!

Great care. Sorry had to leave due to short-term care restrictions. Really helpful and nice. Wish it could be longer.

My mother is currently residing at Forest Court but is moving this week as this is only short stay. The staff have been absolutely amazing, caring and friendly. The food is amazing, all I can say is congratulations to the chef and kitchen staff. All areas very clean and tidy. The reception staff always helpful and friendly. Everyone seems to go out of their way to make sure you feel comfortable and safe. Such a shame only short term as Mum loves her stay there.

Avoid at all cost. Communication is zero. The experience for the family will be frustrating and traumatic. No one will answer the phone after 5pm or at weekends. Nursing staff can be hard to understand. But they are the only ones who do an amazing job. Total respect for the nursing staff. I no longer trust anyone else. My experience has been one long nightmare. It's broken me and traumatised me.

My mum has received excellent care from Forest Court. The staff are warm welcoming and caring and provide all-round high-quality care and treatment. They communicate regularly and refer her to other professionals such as dentists, podiatrists, opticians, speech and language team and advocates. It is a well-led team of staff who go that extra mile! Thank you for your care and compassion

Forest Court Nursing Home cared for my father when he was discharged from hospital and whilst he was being assessed. It is a very nice building in a semi-woodland setting, quiet and peaceful. The rooms are bright, modern, clean and sanitized. The staff were outstanding - I honestly could not have wished for him to be in a better place. The standard of care he received, both from carers and nurses, was truly exceptional. No matter how busy they were the staff always went out of their way to look after him and make sure he was well tended to and comfortable, they are a credit to their profession. They also took time to involve my mother in his care - giving her help, advice and support so she still felt she was actively involved in his care as well as emotional support on difficult days which was so kind. I can not recommend them highly enough. An outstanding nursing home/assessment centre.

In my view this nursing home is excellent. I have nothing but praise for it, they keep in contact with you every step of the way. Lovely and competent staff, a spotlessly clean reception, the staff are very welcoming on your arrival, although unfortunately this was on very bad times with Covid-19 but they did everything they could to make him comfortable and try to accommodate the family. I can thoroughly recommend this nursing home and would like to thank them for all their help.

We have not been able to visit our mother at all and don’t really know how she is as we have been given totally minimal information when we have been able to get through to the staff on the phone. We have been given four different phone numbers all of which continually have an automated message stating that the line is busy. We have not been able to speak to our mother which is upsetting for us and must be devastating for her to be in a care home on her own possibly thinking that we are not bothering or don’t care about her. I hope the care staff is not as dismissive with her as they are with us on the odd occasion that we have managed to speak to someone.

We had no contact from mum’s Social Worker until my brother chased this up. We were promised that after the review meeting for our mother we would be informed of what the plan for her future was. Needless to say, we have heard absolutely nothing. Therefore we are completely in the dark regarding our mother’s well-being and future.

Thank you everyone concerned in the care and help that you are giving ??????