Coldeast Way, Sarisbury Green, Southampton SO31 7LX
Group: Hampshire County Council
Person in charge: Oladunni Bello (Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home with nursing – Local Authority Owned , Registered for a maximum of 80 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Single Rooms: 80
Rooms with ensuite WC: 80
Latest Care Quality Commission* Report on Hawthorne Court Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Hawthorne Court Nursing Home has a Review Score of 7.9 (7.896)
The Review Score of 7.9 (maximum of 10) for Hawthorne Court Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Hawthorne Court Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.833 for Hawthorne Court Nursing Home is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.063 Points relating to the number of positive Reviews for Hawthorne Court Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 1 Reviews ÷ 16 Target = 0.063
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Marlene H (Stepdaughter of Resident) on Monday 1 January 2018. Relates to December 2017.
My first impression when visiting my elderly stepfather the day he went into Hawthorne Court, was a lovely reception area and welcoming staff and a really lovely atmosphere. Since I have been visiting now for a couple of months, I don't think I have ever seen a miserable face amongst staff or residents. My stepfather is very happy and content and I am over the moon that he is so happy, well looked after and nothing is too much trouble. The lounge where he sits most of the time has a wonderful ambience and there is always someone around if you need to know anything or need help with anything. He looks forward to his mealtimes, gets taken out for a cigarette when convenient for the staff, which is a bonus for him. When visiting him, we can be sure of sitting with him comfortably in the lounge area, able to make a drink for ourselves and have a good natter with him and sometimes with the staff who are there on duty.
How likely would you be to recommend Hawthorne Court Nursing Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Good
Value for Money: Excellent
There are currently no awards/recognitions posted yet for Hawthorne Court Nursing Home
There are currently no Care Home Idol entrants who have performed at Hawthorne Court Nursing Home