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Woodpeckers

Sway Road, Brockenhurst, Hampshire SO42 7RX
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All the staff were exceptional and nothing was too much trouble.Sonia D(Daughter of Resident/Service User)
Woodpeckers, Brockenhurst
The staff are so friendly, so patient and so caring.Ann O(Respite Resident/Service User)
Woodpeckers, Brockenhurst
Woodpeckers, Brockenhurst

Bordering the New Forest National Park, Woodpeckers enjoys a setting where the landscape becomes part of everyday life. Open views, changing seasons and local wildlife create an atmosphere that is uplifting and deeply calming, offering residents a connection with one of the country's most treasured natural environments.

Large windows and beautifully maintained gardens invite the outdoors in, while comfortable lounges and welcoming communal spaces provide the perfect balance between sociable living...  

Care Provided by Woodpeckers

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 41 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,328N/A

Contact Woodpeckers to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Anna Edwards(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (41)
  • Single Rooms with ensuite Wet Room (5)

Visiting

  • There are no specific visiting hours at Woodpeckers; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Woodpeckers, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Woodpeckers Reviews (104)

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9.9

Woodpeckers has a Review Score of 9.9 (9.920) out of 10, based on 20 reviews in the last 2 years. Over all time Woodpeckers has 104 reviews.

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Showing 104 reviews matching selected criteria
Review from Annie B (Resident / Service User) published on 12 June 2026 Submitted via Postal Card
Overall Experience

I have received great care and attention throughout my stay.

Reply from Anna Edwards, Home Manager at Woodpeckers

Thank you for your kind feedback. We're pleased you have been so happy with the care and attention you received during your stay at Woodpeckers.

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Review from R W (Son of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

My mother was cared for with compassion and patience in the 2 years she stayed in Woodpeckers we never say any member of staff get cross or irritable or behave with anything other than professionalism and empathy. Huge efforts were made like the ambiance of the home, the gardens, the activities and the food. Her room was small and it was difficult to see how she paid the same rates as those with rooms double the size.

Reply from Anna Edwards, Home Manager at Woodpeckers

Thank you for your lovely review and for taking the time to share your kind words about the team at Woodpeckers. We are so pleased to hear your mother was cared for with compassion, patience, and professionalism throughout her time with us. It is wonderful to know that the warmth of the home, the...  

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Review from R C (Granddaughter of Resident) published on 20 May 2026 Submitted via Postal Card
Overall Experience

Woodpeckers is such a wonderful care home, each of the staff are genuinely lovely and very caring and sincere. The care home goes to a huge effort to design a varied course of activities that are inclusive. Visitors are made to feel extremely welcome and are so well cared for. The care is excellent, and I am so pleased to know my nan is being so well cared for.

Reply from Anna Edwards, Home Manager at Woodpeckers

Thank you for your kind feedback. We're glad your nan is so happy at Woodpeckers, and that the team's genuine kindness, inclusive activities and warm welcome provide such reassurance to your family.

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Review from K G (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card
Overall Experience
Mum is having extended respite at Woodpeckers. The kind and thorough care and attention she receives is making a significant difference to her health and overall well being.

Every need is taken care of, there are engaging daily activities, and an amazing menu for each day. The environment is homely, and the staff are always welcoming, warm and friendly to all. Nothing is too much trouble. I could ask for no more. Thank you Woodpeckers.

Reply from Anna Edwards, Home Manager at Woodpeckers

Thank you for your kind feedback. We're glad to hear you are happy with your mum's stay at Woodpeckers, and that the attentive care, engaging activities and warm environment are supporting her wellbeing.

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Review from J H (Resident / Service User) published on 29 April 2026 Submitted via Postal Card
Overall Experience

I have been here since November '25. Very happy here. Everyone very kind, helpful and caring and makes you feel very welcomed. Nothing seems to be too much trouble to stop and have a few words and very smiling faces. Makes one feel wanted. Very kind indeed. So for ke, I thank them all very much and god bless. All staff are so kind and happy and always has time to share a word or two.

Reply from Anna Edwards, Home Manager at Woodpeckers

Thank you for your kind feedback. We're so pleased to hear you feel very happy and welcomed at the home and that the team's kindness, care and friendly approach make such a positive difference to your experience.

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Review from Nikki E (Daughter of Resident) published on 17 March 2026 Submitted via Postal Card
Overall Experience

The staff are friendly and welcoming, making you feel at home. The care given feels personal and always accommodating. The food is very good with plenty of choice and the activities are varied and interesting. My Mother really looks forward to going for respite which gives us peace of mind and happy to go and relax ourselves knowing she is safe and well cared for.

Reply from Anna Edwards, Home Manager at Woodpeckers

Thank you for your lovely feedback. We're so pleased to hear your mother enjoys her respite stays at Woodpeckers, and that the team's warm welcome, personalised care, varied activities and good food give your family such reassuring peace of mind.

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Review from D W (Daughter of Resident) published on 4 March 2026 Submitted via Postal Card
Overall Experience

My mother had a chest infection after Xmas it left her feeling very depressed. I can't express how patient the staff have been with mum. They sat with her, prayed with her, hugged her, and have just been there for her. Mum is now feeling better and we can't thank the staff enough.

Reply from Anna Edwards, Home Manager at Woodpeckers

Thank you for sharing this. We're so pleased your mum is feeling brighter and that the team at Woodpeckers were able to support her with such compassion. Your kind words will mean a great deal to everyone here. Should there be anything you feel we could improve, we would very much welcome the opportunity to speak with you and learn more.

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Review from J C (Daughter of Resident) published on 2 March 2026 Submitted via Postal Card
Overall Experience

The care at Woodpeckers is amazing; they have a total understanding of all the issues that you are faced with when putting a patient in care. This is the perfect place for peace of mind.

Reply from Anna Edwards, Home Manager at Woodpeckers

Thank you for your kind feedback. We're pleased to hear you've found such reassurance at Woodpeckers, and that the team's understanding and support have given you real peace of mind.

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Review from Debbie M (Daughter of Resident) published on 7 October 2025 Submitted via Postal Card
Overall Experience

Sadly our mum was only at Woodpeckers for a very short time, but was treated with great care, as were we during the time we visited. We would gladly recommend Woodpeckers! This was a difficult time, and we were treated so thoughtfully by all the staff.

Reply from Stuart King, Home Manager at Woodpeckers

Thank you for your kind words. We're so sorry for your loss, and it means a great deal to know that you and your mum felt so well cared for during her time at Woodpeckers. Your feedback is truly appreciated by the whole team.

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Review from D M (Son of Resident) published on 2 September 2025 Submitted via Postal Card
Overall Experience

Woodpeckers is an informal but professionally run home. More akin to a Country House than a formal, regimented care home. During her almost 4-year stay, my mum had been looked after with care, compassion and dignity whilst she was able. She had many enjoyable times with the entertainment team, who constantly came up with new ways of helping her pass the time and bring many a smile to her face. The care team too were excellent, especially in mum's final days. Standards of hygiene and cleanliness are excellent, and the food is good and varied. I would definitely recommend Woodpeckers.

Reply from Stuart King, Home Manager at Woodpeckers

Thank you for your kind words. We're so sorry for your loss, and it means a great deal to know your mum felt cared for with compassion and dignity during her time at Woodpeckers. It's lovely to hear she found joy in the activities and good food, and that you valued the support of our care team, especially in her final days. Your recommendation means a great deal to us all.

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Review from Jeannett C (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card
Overall Experience

I would thoroughly recommend "Woodpeckers", being homely and safe, with pleasant staff. All who do more than required each and every day. Dietary needs are adhered to at all times. Safety for the residents at all times.

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Review from Alan H (Son of Resident) published on 20 August 2025 Submitted via Postal Card
Overall Experience

Woodpeckers was recommended to us by the family of a friend of my mother. She has been there for a couple of years and could not speak more highly of her experience. Mum has now been there for 3 weeks, and the staff and residents could have been more welcoming. Above all, it's the feel of the place that is so special, and we are so pleased to have found it.

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Review from Ken C (Friend of Resident) published on 5 August 2025 Submitted via Postal Card
Overall Experience

Woodpeckers fully deserves its 'outstanding award'. All the usual care facilities are first class but more importantly personal care for individual residents is outstanding. My elderly friend sees Woodpeckers as her home.

Reply from Stuart King, Home Manager at Woodpeckers

Thank you for such kind words. We're so pleased to hear your friend feels at home here, that sense of belonging is so important to us. It's lovely to know the personal care and attention she receives has made such a positive difference.

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Review from Martin H (Son of Resident) published on 28 July 2025 Submitted via Postal Card
Overall Experience

Woodpeckers provide my 102-year-old mother with a safe, caring, supportive and warm place to live. The staff are caring, professional and courteous.

Reply from Stuart King, Home Manager at Woodpeckers

It's lovely to hear your mother feels safe and well supported at Woodpeckers. Your kind words about the team mean a great deal, and I'll make sure they're shared with everyone here.

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Review from Nigel C (Cousin of Resident) published on 11 July 2025 Submitted via Postal Card
Overall Experience

I am most impressed with all aspects of the care provided. The facilities are first class of the standard of a good country house hotel. The staff at every level are excellent. Fulfilling their duties most efficiently but also in a friendly and most importantly caring manner. The manager is always responsive and helpful. The care home is highly recommended.

Reply from Stuart King, Home Manager at Woodpeckers

It's wonderful to hear how highly you rate the care, surroundings, and team here at Woodpeckers. We're really pleased the supportive atmosphere and attention to detail have made such a positive impression. Your recommendation is truly appreciated.

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Review from T P (Son of Resident) published on 7 July 2025 Submitted via Postal Card
Overall Experience

The quality of the home is very good but does come at a price. Residents are well looked after and there is always something to keep them engaged. The gardens at Woodpeckers are a huge asset and certainly loved by my mother.

Reply from Stuart King, Home Manager at Woodpeckers

Thank you for taking the time to leave a review. It's great to hear your mother is enjoying life at Woodpeckers, especially the gardens, which are a real favourite with many of our residents. We're glad you've felt confident in the care and day-to-day life we offer, and we really appreciate your feedback.

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Review from Tina M (Daughter of Resident) published on 7 July 2025 Submitted via Postal Card
Overall Experience

My mother has been at Woodpeckers for 17 months now and is very happy. Her sight and mobility are very limited, and all of the staff are very helpful and encouraging in helping her to participate in some of the activities.

Reply from Stuart King, Home Manager at Woodpeckers

Thank you for your kind words. It's lovely to hear that your mother is happy at Woodpeckers, and we're glad she's been able to stay involved in activities with the team's support. We'll continue doing all we can to make each day as comfortable and engaging as possible for her.

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Review from E C (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card
Overall Experience

The level of care my mother has received at Woodpecker is exceptional. Two years as a resident has shown me just how we should be caring for our elderly. I cannot single out any particular members of the staff as everyone from the top downwards has treated my mother with dignity, respect and compassion. I have been kept informed of changes to her health every step of the way and I have never felt like a nuisance asking questions. The rooms, public and private are welcoming and comfortable. The food and activities are top notch. Woodpeckers is truly a very special place indeed.

Reply from Stuart King, Home Manager at Woodpeckers

Thank you for such a lovely review of Woodpeckers. It means a great deal to hear that your mother has felt so well cared for and respected during her time with us. We're especially pleased that you've felt informed and included throughout. No question is ever a nuisance, and we're always happy to talk things through. I'll be sure to pass on your kind words to the whole team here at Woodpeckers.

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Review from L H (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card
Overall Experience

My mothr has been in Woodpeckers almost two years, and every night on the phone, she tells me how lucky she feels to be in such a wonderful home. She is full of praise for all the staff, and comments on how everyone is always smiling. I would add that I greatly appreciate the fact that all the staff are so amazingly patient and quite outstanding in their care. Mother describes the food as being 'just the sort of food you would cook yourself'. This contributes to her feeling that Woodpeckers really is her home. When any of the family visit her - particularly her great grandchildren - everyone is warmly welcomed, and encouraged to join her for lunch or tea. Mother loves the fact that there is always something going on, and I appreciate the entertainment staff sending me the weekly activities sheet, with comment and photos of what Mother has been up to. Mother particularly enjoys the visits by the local school children, and the weekly mini-bus outing. She also really appreciated the beautiful garden, which she tells she walks around several times a day. In her words 'she can't find fault with anything' and neither can I!

Reply from Stuart King, Home Manager at Woodpeckers

Thank you so much for your kind comments about Woodpeckers. It's fantastic to hear how much your mother enjoys living here and that she truly feels at home. Knowing she looks forward to the daily activities, enjoys her meals, and takes pleasure in the garden and outings is lovely to hear. It also...  

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Review from R L (Son of Resident) published on 1 April 2025 Submitted via Postal Card
Overall Experience

My mum has been in Woodpeckers for about 15 months and they have just taken my dad too, which took some organising/re-organising on their part - very grateful to the manager for that. All the staff are super caring in a clearly genuine way- they are genuinely kind. Food, facilities and activities are also top-notch, and the garden is beautiful, including animal carvings, etc, that go above & beyond. A really lovely place.

Reply from Stuart King, Home Manager at Woodpeckers

Thank you for your kind words about Woodpeckers. It's lovely to have both your mum and dad here with us, and we're so pleased we could help make that possible. Your comments about the team, the environment, and all the little touches mean a lot to us. I'll be sure to share them with everyone here. Thank you again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 January 2018
Overall
Outstanding
  • CaringGood
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (5) & Events (0)

News
  • 09 Jul 2026

    More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...

  • 18 Feb 2025

    A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...

  • 18 Feb 2025

    Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...

Upcoming Events

There are no upcoming events for Woodpeckers.

Awards / Recognitions (13)

  • 30 Jan 2026Recipient: Colten Care Ltd
  • 31 Jan 2025Recipient: Colten Care Ltd
  • 31 Jan 2024Recipient: Woodpeckers

Accreditations

There are no accreditations posted yet for Woodpeckers.

Meet the Team (2)

Anna Edwards
Anna EdwardsJob Title:Home Manager

Anna leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have any questions or queries.

Mel Berry
Mel BerryJob Title:Clinical Lead

I have the pleasure and responsibility of leading our team of registered nurses and carers to meet the individual needs of each resident. I’m here to ensure the delivery of consistently high levels of clinical care, and I am always willing to answer any questions you may have.

Frequently Asked Questions about Woodpeckers

What types of Care is Woodpeckers registered for?

Older Person Care, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodpeckers have?

There are 41 Single Rooms.

What are the Facilities & Services at Woodpeckers?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Woodpeckers to the centre of Brockenhurst?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodpeckers to verify any information. View our terms and conditions. Woodpeckers has an Enhanced Service -more info.