Prince Michael of Kent Court

Stratford Road, Watford WD17 4DH
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9.9 91 Reviews
  • Prince Michael of Kent Court, Watford
Prince Michael of Kent Court is a purpose-built facility located close to the town centre in Watford.

The Home has assistive technology to help engage and entertain residents. A specialist reminiscence garden and lighting is also available to reduce 'sundowning', promoting calmness and providing reassurance.

The Home is divided into five ‘family style’ house group areas, each with their own team of care staff. Each house group has its own comfortable dining room and communal lounge.

The level of care each person receives will depend on their individual needs. This is continuously monitored and reviewed to ensure each person receives the right level of care. Please contact the Home for further information.
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Care Provided by Prince Michael of Kent Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1376 – £1624
  • Self-Funded Residential Dementia Care: £1580 – £2066
  • RESPITE Self-Funded Residential Care: £1513 – £1787
  • RESPITE Self-Funded Residential Dementia Care: £1738 – £2273

Our care fees for self-funded and local authority funded residents are subject to a preadmission needs assessment which is a requirement of admission, so the Home can fully understand the level of care and support required by each individual. The prices quoted are weekly and for guidance only. They will be confirmed following a full assessment. Respite care may be offered and is usually 10% above the permanent care fees, subject to availability and will depend on an assessment of a person’s care needs.

These prices are only a guideline, please contact Prince Michael of Kent Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Beverley Roberts (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Self-funding residents or Freemasons supported by their Local Authority
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (55)
  • Single Rooms with Ensuite Wet Room (9)

Parking

  • Parking on site

Prince Michael of Kent Court Reviews (91)

9.9

Prince Michael of Kent Court has a Review Score of 9.9 (9.928) out of 10, based on 33 reviews in the last 2 years.
Over all time Prince Michael of Kent Court has 91 reviews.

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Reviewer Connection to Prince Michael of Kent Court
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Total of 91, showing 21-40
Review from L T (Daughter of Resident) published on 4 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mum receives at Prince Michael of Kent Court. The staff are extremely kind, professional and attentive. The building has a lovely layout with really nice outside areas. My mum's room is very homely with a lovely view onto one of the courtyards. She seems to really enjoy
the food. I would highly recommend Prince Michael of Kent Court.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your 5-star review and the kind words about our staff. We are pleased that you are happy with the care that your mum is receiving and that she is enjoying her time with us. I will pass your comments on to the team as it always nice to receive such positive feedback.

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Review from C H (Friend of Resident) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely home. Unlike any care home for the elderly, I have seen.
The main seating area is full of light and very comfortable for residents and visitors There are smaller, more intimate lounges attached to each wing. We used to go for a family visit with tea and cakes.
The dining rooms are like 4-star
restaurants with tablecloths and linen napkins. My friend enjoys the social aspect of eating with a small group of residents. They share wine with each other. The standard of food is good.
There are many organised activities. My friend particularly enjoys the live music organised at the week ends by the Friends of the Home.
All religions and seasonal events are celebrated and the main lounge decorated Christmas saw a huge sleigh with a real-life reindeer.
My friend's room is large with plenty of storage and has a wet room attached. In the summer there is a patio accessed directly from the room.
We are always warmly welcomed by staff who offer tea and coffee when we visit.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for leaving such a lovely review of our home. We are pleased to hear that your friend is enjoying their stay here and greatly enjoys the social aspect of the home and all the wonderful activities that we provide. I will ensure that your kind words are passed on to the team.

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Review from L M (Stepdaughter of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother really enjoyed her respite time in Prince Michael of Kent home. She came out looking much fitter and healthier that she went in. Three regular good meals a day was responsible for this. Also the very caring carers - nothing was too much trouble. Thank you very much
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for leaving such a lovely review of our home and care team. We are so pleased to hear that your step-mother enjoyed her stay with us. I will pass your kind comments on to both the care and catering teams.

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Review from H F (Daughter of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prince Michael of Kent is a very welcoming, friendly and caring community.
Residents are cared for extremely well in their comfortable and very pleasant surroundings.
Fantastic staff right across the board, they do their utmost to meet residents' needs in a loving and kind manner.
We feel very
happy our mum is looked after so well.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to give such a lovely review of our home and our staff team. The team at Prince Michael of Kent Court always strives to deliver the best possible service and we are pleased to hear that you are happy with the care that we give. I will pass on your kind and positive comments to the team.

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Review from Peter T (Son of Resident) published on 20 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Inspirational leadership. The manager is outstanding.
The recruitment, supervision and development of staff is first class and sets a standard that raises everyone’s game.
When visiting my mother (who looks ten years younger since becoming a resident four weeks ago) I saw the manager in overalls,
painting a wall. She expects none of her staff to do anything she wouldn’t do herself.
Every staff member knows my mother’s name and the environment created for residents is calm, comfortable and welcoming.
We are so lucky our Mum is being looked after so well, it’s all down to leadership, which starts at the top.
Absolutely amazing.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for submitting such a lovely review of our home and are pleased that we have had a such a positive impact on your mother and yourself. The team at Prince Michael of Kent Court always try to go the extra mile to deliver a high level of service and from the top down will be involved in all aspects of ensuring this happens. I will ensure that the team are made aware of your positive and kind comments.

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Review from L J (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at the Prince Michael of Kent Court between January 2020 and October 2023. Throughout this time Dad was looked after with kindness, dignity and respect by all the stafff. Whenever my sister and I visited we always felt well supported and cared for as well, which made visiting
Dad each week an experience we could look forward to and enjoy.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to leave such a lovely review for our home. It is always nice to hear such positive feedback and that the team have delivered a high level of care and support to both our residents and their families. I will ensure your kind words are passed on to the team.

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Review from Narshi M (Next of Kin) published on 8 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found all the staff at Prince Michael of Kent Court Care Home, Watford, extremely courteous, friendly and helpful. May go above and beyond their call of duty. The members and the volunteers of the friends of the PMK Association are equally friendly and they provide an excellent service to the residents.
The
care home has excellent facilities, good care and support by the staff and a clean environment.
The fact all the residents are happy in their stay at the home is a testimony of the home.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to leave such a lovely review for our care home and staff team. I will ensure your kind words are passed on to the staff and our volunteers. The team at Prince Michael always try to provide the best possible care to our residents and it is always nice to hear that our residents are enjoying their time with us.

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Review from Martin C (Son of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Prince Michael of Kent Court since September 2022. It is a fabulous facility, well-run and caring.
It has given my mother a new lease of life. Living (and later struggling) in her own home, she had forgotten that she was actually very sociable, and the ability to engage with others
and enjoy social events has been an enormous boost to her emotional well-being.
She is very well looked after by the excellent, professional team there and the whole ambience of the home is most welcoming, more like an upmarket hotel. She is very happy there and it is reassuring to know that she is in safe hands and enjoying herself. A couple of medical issues requiring short-term hospitalisation were quickly spotted and dealt with in a very professional manner.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for submitting such a wonderful review for our home and staff team. It is lovely to hear that your mother is happy and enjoying her time with us. I will pass your kind words on to the team as it is always nice to hear we have made such a difference for our residents and their wellbeing.

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Review from James H (Son-in-law of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law moved to Prince Michael of Kent Court in August 2023 and she has received first-class care from the excellent team at the home. All of the staff are friendly, welcoming and caring and go out of their way to ensure that all the residents and their families are happy and have all that
they need.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to submit such a lovely review of our home and the kind words for our care team. I will ensure your comments are passed on to them.

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Review from Keith G (Friend of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the resident has been in Prince Michael of Kent Court, he has made exceptional progress. He speaks positively about the care and food he receives.
He is positive about the staff and complimentary about the ways in which he is looked after. He is now walking (he was unable to do so on entering
Prince Michael of Kent Court), and he is clean and well-dressed. Although there are times his mind wanders, he is much more lucid than in the early days following entry.
As a friend of the occupant, I emphasize the positive way in which management and other staff members support the occupant but also all those who visit him.
The environment is very clean and welcoming, with a very good balance of decoration yet supportive measures. The programme of events is exceptional.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to leave such a lovely review of our home. We are pleased to hear that you have had such a positive and supportive experience with us. I will pass your kind words on to our staff team.

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Review from Hugh O (Friend of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first occasion I have had cause to be involved in managing someone's care in a home and I can say that the process has been excellent. The accommodation at Prince Michael of Kent Court, its cleanliness and the service provided by the staff is first class.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for taking the time to submit your review and for your kind words about our staff team. It is lovely to hear that you have had such a positive experience with us.

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Review from Kathleen M (Respite Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
In May 2023, I spent 2 weeks in Respite Care in Prince Michael of Kent Court. I was most impressed with the warm welcome and the kind care and attention I received, as well as the excellent ambience of the home.
At the moment I am still able to care for myself but I now feel reassured that when I
need more help and care I shall not resist it. I hope there will be a place for me in Prince Michael of Kent now that I have experienced their very high standards throughout.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to write such a lovely review and for your kind words about the home and our staff. I will pass on your comments to the team as feedback such as this is always welcome to hear. We are so pleased that you enjoyed your stay with us and when the time comes you will choose to come back to us.

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Review from K B (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prince Michael of Kent Court is a welcoming and loving environment for both residents and relatives. Care is taken to identify individual needs and to meet them. The staff seem happy, usually a sign of a well-run establishment.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for submitting such a lovely review about our home and staff. The team works hard to ensure that all residents receive individual person-centered care tailored to their needs. I will forward your kind words to our staff team.

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Review from Robert I (Respite Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I used the care home for respite following a major heart operation. The care I received was above and beyond my expectations. The staff were magnification in their caring and helpful nature. The home itself was bright and airy and set out in a series of courts with 8/10 residents in each creating individual
communities within the home.
Would I stay again? Yes when the time comes.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for such a lovely review of our home and I am pleased that we were able to support your recovery after your operation. The home always strives to provide a high level of care to all and I will pass on your kind words to our team. It gives great satisfaction to us all that if required you would choose to stay with us again.

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Review from Liz P (Wife of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has dementia, he stayed at Prince Michael of Kent for 2 weeks in June. The home is a credit to all who work there. The most important aspect has got to be the care, respect and effort to keep the residents happy and entertained.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for your lovely review regarding your husband's stay at our home. I will forward on to the team your kind words about the care and support he received.

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Review from Bernice S (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are all extremely happy with Prince Michael of Kent Court Care Home. I visit daily and can't believe how very kind everyone is not only to my mum but all the residents. Prince Michael of Kent Court seems like one happy family with lots of activities and nothing seems like too much trouble.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you so much for your lovely review and kind words about our home and staff. We are so pleased that the family are happy with the care that your mother receives. As a home, we always strive to ensure that all our residents and their families feel at home here.

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Review from Jacky M (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel so lucky to have found this home for my mother who has dementia. The level of genuine care for the residents is above and beyond expectations. A warm and friendly atmosphere unlike many residential homes has no odour of incontinence.
Reply from Rosalie Courtney, Business Relationship Manager at Prince Michael of Kent Court

Thank you for taking the time to write a review about Prince Michael of Kent Court and for your kind words about our home and the staff team. We’re so pleased you are happy with the care given to your mother and that we have been able to exceed your expectations. I will ensure your feedback is passed on to the team.

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Review from Richard T (Son of Resident) published on 27 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother became a resident after a spell in various hospitals when it became clear she could no longer live at home. We were recommended to Prince Michael by a friend and when we visited to assess the home we had by far the most professional and understanding appraisal.
First impressions are very
good with light and airy public rooms and gardens with happy residents chatting. There is a small bar and even an old Wurlitzer juke box in the lounge.
The care my mum received was second to none, with outstanding carers. Unfortunately she became quite ill quite quickly and the home provided excellent palliative care until she sadly passed away.
I have no hesitation in recommending Prince Michael of Kent Court.
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Review from Susan C (Friend of Resident) published on 24 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a dear friend who started living at Prince Michael of Kent Court just before COVID hit us. I would without hesitation recommend this residential home to anyone. Things have been very difficult the last couple of years but the staff are quite simply wonderful and do all they can to make living
at Prince Michael of Kent Court a good experience. The home is very comfortable and when possible there have been activities. Normal activities are building up again for those who wish to participate. The reason I have only given a 4* for food is that the portions aren’t that generous but I guess that’s normal.
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Review from M D (Daughter of Resident) published on 22 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had a bad fall and hurt her hip. She came in for respite, but as she liked it so much she decided to stay. Mum informs my sister and me how lovely and helpful the staff are. She enjoys the meals and is very pleased with her room.
Due to the virus, normal activities are not as usual.
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Current Review Score: 9.9 (9.928)

Overview of Review Score

The Review Score of 9.9 (9.928) out of 10 for Prince Michael of Kent Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.928 for Prince Michael of Kent Court is calculated as follows: ( (364 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 390 Ratings = 4.928
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prince Michael of Kent Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2024

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Beverley

Beverley Roberts

Job Title: Home Manager Joined: 2012

I have over 15 years of experience working with older people in the Care Sector. I have worked at Prince Michael of Kent Court since 2012, initially as Deputy Home Manager, and I was appointed to Home Manager in 2015.

Ersilia

Ersilia Antohe

Job Title: Deputy Home Manager Joined: 2013

I have worked at Prince Michael of Kent Court since 2013. I have held several positions since I started including Team Leader, Training Manager and in November 2022 I became the Deputy Home Manager.

Rosalie

Rosalie Courtney

Job Title: Business Relationship Manager Joined: 2015

I joined the team at Prince Michael of Kent Court in 2015. I started as a Receptionist and became the Business Relationship Manager in February 2018. I am responsible for all aspects of residents’ finances, and the administrative procedures within the Home.

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