Elm Lea Residential Care Home

17 Bartholomew Lane, Saltwood, Hythe CT21 4BX
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9.7 11 Reviews
  • Elm Lea Residential Care Home, Hythe
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Show Elm Lea Residential Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 15 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1175 – £1215
  • Self-Funded Residential Dementia Care: £1185 – £1250
  • RESPITE Self-Funded Residential Care: £1175 – £1215
  • RESPITE Self-Funded Residential Dementia Care: £1185 – £1250

PLEASE CONTACT THE CARE HOME

These prices are only a guideline, please contact Elm Lea Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Arvind Khanna

Person in charge

  • Leah Hirst (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Any
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (13)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Visitors welcome between 11 am and 4.00pm. Kindly avoid 11,50am to 12.30pm as residents have their lunch then.

Parking

  • Onsite parking and There is plenty of parking available on the adjacent residential street.

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Elm Lea Residential Care Home Reviews (11)

9.7

Elm Lea Residential Care Home has a Review Score of 9.7 (9.704) out of 10, based on 9 reviews in the last 2 years. Over all time Elm Lea Residential Care Home has 11 reviews.

Overall Experience

  • 9
  • 2
  • 0
  • 0
  • 0

Date Published

11
2
3
9
2

Review from Kelly B (Daughter of Resident) published on 5 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Elm Lea earlier this year, and from the very first day, the experience has been nothing short of exceptional.
The home is beautifully maintained, and the staff-under the excellent leadership of the manager are consistently professional, caring, and attentive.
My father truly
feels at home and well cared for, and the engaging daily activities have been wonderful in keeping him active and uplifted.

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Review from Alix H (Daughter of Resident) published on 8 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier with the care our father receives at Elm Lea Residential Care Home. From the moment you walk in, it feels like a real family home-welcoming, warm, and full of life, not at all like a typical retirement facility. The staff are absolutely lovely-always helpful, friendly, and genuinely
caring.
There's a strong sense of community here, with frequent communication that keeps us in the loop (very helpful since we live abroad) and reassures us that Dad is in great hands. The team puts a lot of effort into involving all residents in fun, engaging activities, and the occasional excursions around Hythe are a wonderful treat-such a lovely area to explore!
The food is another highlight-healthy, home-cooked meals that really make a difference. The garden is beautiful too, a peaceful space where residents can relax and enjoy a bit of nature.
Elm Lea strikes the perfect balance between being professional and creating a safe, nurturing environment. We're so grateful.

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Review from Stephanie D (Niece of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home couldn't ask for better for my aunt. All the staff are dedicated and generally care, it's not just their job, very much like a family unit. The manager is amazing, totally dedicated caring and a brilliant manager. Such a great choice.

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Review from Julia S (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has mild dementia and has been at Elm Lea for about a year as he was unable to cope on his own. Elm Lea has become his new home and although he wasn't keen to move he has settled in well there. It's not a large home and more like a big family. The staff are amazing, always happy and upbeat. They
know how to get the best out of him, gently encouraging him with lots of good humour and banter. It's such a relief to know he is well cared for and safe now. Dad has a nice, well equipped room, but also likes sitting in the sunny conservatory which over looks the garden.The staff are also great with me. Always a warm welcome, regular contact and up to date with what dad is doing. Thanks to Elm Lea for the great care they are taking of my dad.

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Review from Debbie D (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been in the home for nearly two months. This has been a really difficult transition however the Manager and the team have been very accommodating and tried to make this as easy as possible. Thank you for your support.

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Review from S C (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been a resident at Elm Lea, she has been shown respect and understanding, with encouragement she has come out of her shell and is able to socialise with other residents and staff. The staff are reintroducing crafts to her which she hasn’t done for many years. They listen to mum’s
interests and accommodate where able. When I visit, I am greeted with a warm welcome, the staff tell me what mum has been doing and how she is, it is very reassuring that they actually know who mum is and they know who I am and who my other visitors are. In my experience, I believe Elm Lea is well-led and provides person-centred care.

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Review from Marilyn W (Wife of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for a nicer place for my husband to live. All the staff are so friendly and kind. My husband seems to feel safe, and I know he loves the staff too. They are all patient with him, and understand the problems he has with his dementia, even when he is being a bit of a handful.
Elmlea
is always clean and tidy and doesn't have that care home smell, that can sometimes be unpleasant. I would recommend this care home to anyone who wants the personal touch.

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Review from J B (Daughter of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident, after another care home, my dad seems very happy here and at the care home. He is cared for and is happy, I am happy we found him, Elm Lea, as we were worried about him in the other care home. Very friendly staff and always welcoming, could not recommend them enough!

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Review from Susan D (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every respect - cannot be faulted. Elm Lea is a wonderful care home - small, personal and cosy. The home is well-managed and run by competent, caring and compassionate staff who provide the level and standard of care that I would want for myself. I am able to relax knowing that my mother
is in good hands and is well cared for.

Reply from Leah Hirst, Registered Manager at Elm Lea Residential Care Home

Thank you for your review. It was a pleasure to care for your mother.

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Review from B S (Son of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elm Lea is an excellent care home that is well managed and run by professional, competent, caring and compassionate staff.
Knowing that a loved family member is being looked after by such people and that their comfort and best interests are always at the core of the care that they receive gives one
true peace of mind.
The management and staff at Elm Lea provide all that one could ever hope for in such circumstances.
Excellent in every respect.

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Review from Jocelyn B (Sister-in-law of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very good. Excellent staff, approachable at all times.
Very clean, very good food. Bright room.
An all-around wonderful home.
My brother has thrived since our mother passed away. We have a 45-minute drive to see my brother. Well worth the drive to see him happy.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Elm Lea Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Elm Lea Residential Care Home is calculated as follows: ( (82 Excellents x 5) + (20 Goods x 4) ) ÷ 102 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Elm Lea Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Elm Lea Residential Care Home

What types of Care is Elm Lea Residential Care Home registered for?

Older Person Care, Dementia, Eating Disorders, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elm Lea Residential Care Home have?

There are 13 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Elm Lea Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elm Lea Residential Care Home to the centre of Hythe?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Lea Residential Care Home to verify any information. View our terms and conditions. Elm Lea Residential Care Home has an Basic Service - more info.