Ivybank Care Home

My nan was anxious and missing home but I talked to staff who reassured me it was shortlived and settled well. I would recommend them and thank the staff for their care.

Since my mum arrived at Ivy Bank we as a family are very pleased with the care our mum receives. The friendliness of the staff and management. If we have any worries or concerns, once raising them, they are dealt with promptly. Also, the introduction of social media has allowed mum's family who can't visit to see how well she enjoys her life at Ivy Bank. Thank you one and all at Ivy Bank you are all great.

Thank you so much for everything your team have done he was happy and healthy until the end.

I am pleased to have chosen Ivybank for mum. The staff are so kind, caring and fun. There are always lots of activities going on and nothing is too much trouble, It means a lot to know mum is safe and cared for. I visit 3 - 4 times a week and I am always made to feel welcome and offered refreshments. Overall 5 stars

The staff are lovely and grandma seems very happy.

What can I say have no worries about my mum being cared for she is very happy. All the staff are amazing in dealing with her needs going above and beyond with her care. Entertainment provided for all the residents is great getting all involved. Meals are enjoyed by my mum the selection provided are wonderful and cooked to perfection. Very happy all round.

They support and help grandma.

Very comfortable care home, excellent staff, homely and professional feel, very good food, excellent social and event activities, I highly recommend Ivy Bank Care Home.

My wife has been in Ivy Bank for five years now. The home is an excellent place for my wife, who has vascular dementia. The staff are very caring and treat my wife with patience and dignity, she can be very demanding. The home is very clean and tidy and the food is excellent. The home is managed well and I have no issues in how it is run.

My grandad has been treated with care and patience during his four weeks respite. Staff are kind and have looked after him well. Communication is good, and nothing seems too much bother for them; they are happy to take calls and for us to check in with them regularly. Rooms are nice and clean, and security seems good. Some residents with accessibility issues may struggle, so would be worth checking with providers before their stay.

I am so comforted by the fact that I know Mum is being well cared for. As I dont live in the UK, I can't visit and be involved as much as I would like. On my last visit, the staff were so welcoming and supportive, and their warmth and care for my mum really shone through. It is very clear that the home is well-run, and the staff care for the residents. Thank you from the bottom of my heart.

I found from the very first time I brought my husband to Ivy Bank that the staff were very caring. Two of them met us first as we parked the car and helped us inside. Since he has been here, they are always considering his welfare, not only his but my welfare also. They are all very kind and caring. Thank you.

Lovely friendly place. Nan seems to love it here.

Excellent care leading to a fast recovery for me. The staff were very helpful and professional. There were too many staff helping me to mention by name, but thank you all! The exercises were very good at improving my mobility, and I promise to try to slow down!

The staff are outstanding in their level of care and respect for my mum. They really are an excellent home, and I cannot praise them enough. Such stars. So inspiring.

Our experience of Ivy Bank has always been one where care is the primary focus. The staff are always ensuring that mum is comfortable and as happy as possible.

My dad has been very well looked after by the lovely staff at Ivybank. Dad is happy and healthy. He is treated with dignity and respect. The staff interact with the people they care for with empathy and consideration.

She had horrific hallucinations which I was beginning to struggle to comfort her. Circumstances beyond my control I couldn’t keep Mum safe anymore. Ivybank has literally given me my life back and allowed me to be Mums Daughter again. She’s safe, clean, well-fed and treated with dignity. A detailed diary is kept on all residents. Food smells absolutely delicious. The home smells homely, not stale like some other rest homes.

Since coming into Ivy Bank a year ago, Mum has seemed happy, and the outburst she was previously having, have lessened (she has Alzheimer's quite advanced). Due to Covid, we have not been able to view the home fully or see Mums room, but when we have visited, Mum is always clean and tidy, and all staff we came into contact with have been brilliant with her. She is treated with respect and dignity, and we feel Mum is in safe hands.

Very impressed with the improvement in activities. The staff are always ready to listen to any concerns that we have and act accordingly. The fact that there has been no COVID-19 in the home is a huge plus and peace of mind to family and friend of the residents.