Care Provided by Ivybank Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Ivybank Care Home for full pricing details and T&Cs.
Contact Ivybank Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Ivybank Health Care Ltd
- Private Owned
Person in charge
- Monica Farnham (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (25)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (24)
- Couples/Companion Rooms with ensuite Wet Room (1)
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Ivybank Care Home Reviews (32)
9.4
Ivybank Care Home has a Review Score of 9.4 (9.374) out of 10, based on 7 reviews in the last 2 years.
Over all time Ivybank Care Home has 32 reviews.
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Overall Experience
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Review from S H (Granddaughter of Resident) published on 20 November 2024 Submitted via Website•
Overall Experience
My nan has been here at Ivy Banks for a week at respite. I have been really pleased with how friendly and welcoming the staff have been with her and she tells me every visit that everyone is really nice. The home looks and smells clean, their meals look really nice, we visited when there was a roast and it looked lovely.
My nan was anxious and missing home but I talked to staff who reassured me it was shortlived and settled well. I would recommend them and thank the staff for their care.
↩Reply from Karina Vernau-Pope, Registered Manager at Ivybank Care Home
Thank you vey much for your kind words. Your nan is an absolute delight and we were very lucky to be able to care for her, albeit for a short time. We look forward to welcoming her back if we are needed.
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Review from E C (Daughter of Resident) published on 15 October 2024 Submitted via Postal Card•
Overall Experience
Since my mum arrived at Ivy Bank we as a family are very pleased with the care our mum receives. The friendliness of the staff and management. If we have any worries or concerns, once raising them, they are dealt with promptly. Also, the introduction of social media has allowed mum's family who can't visit to see how well she enjoys her life at Ivy Bank. Thank you one and all at Ivy Bank you are all great.
↩Reply from Karina Vernau-Pope, Manager at Ivybank Care Home
Thank you so much for taking the time to share your views on Ivybank Care Home. The team will be very happy to read your kind words.
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Review from Carina S (Niece of Resident) published on 11 October 2024 Submitted via Postal Card•
Overall Experience
Thank you so much for everything your team have done he was happy and healthy until the end.
↩Reply from Karina Vernau-pope, Registered Manager at Ivybank Care Home
Hello, your kind words are very much appreciated by myself and the team at Ivybank. Thank you for your close involvement in your Uncle's care. He is already missed in the home.
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Review from A Y (Daughter of Resident) published on 25 September 2024 Submitted via Postal Card•
Overall Experience
I am pleased to have chosen Ivybank for mum. The staff are so kind, caring and fun. There are always lots of activities going on and nothing is too much trouble, It means a lot to know mum is safe and cared for. I visit 3 - 4 times a week and I am always made to feel welcome and offered refreshments. Overall 5 stars
↩Reply from Karina Vernau-Pope, Registered Manager at Ivybank Care Home
Thank you so much for your kind words and positive review! We're thrilled to hear that you have no complaints - this is exactly what we strive for every day. Our team takes great pride in maintaining the highest standards of care. We truly love what we do and it's a joy to come to work each day knowing we're making a difference. Thank you again for your feedback. It means the world to us!
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Review from H B (Granddaughter of Resident) published on 24 September 2024 Submitted via Postal Card•
Overall Experience
The staff are lovely and grandma seems very happy.
↩Reply from Karina Vernau-Pope, Registered Manager at Ivybank Care Home
Thank you for your kind words. Your grandma has been welcomed into the Ivybank family along with her extended family.
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Review from E C (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card•
Overall Experience
What can I say have no worries about my mum being cared for she is very happy. All the staff are amazing in dealing with her needs going above and beyond with her care. Entertainment provided for all the residents is great getting all involved. Meals are enjoyed by my mum the selection provided are wonderful and cooked to perfection. Very happy all round.
↩Reply from Karina Vernau-Pope, Registered Manager at Ivybank Care Home
Thank you for your kind words. Moving into residential care can be emotional and heart-wrenching. You and your mum have become part of the Ivybank family along with the rest of your family.
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Review from Emma B (Granddaughter of Resident) published on 23 September 2024 Submitted via Postal Card•
Overall Experience
The staff are so lovely and welcoming. Always help with any questions.
They support and help grandma.
↩Reply from Karina Vernau-Pope, Registered Manager at Ivybank Care Home
Thank you very much for your review. It's always nice to receive positive responses to the home and the hard work completed by the staff.
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Review from N J (Nephew of Resident) published on 10 April 2024 Submitted via Postal Card•
Overall Experience
Very comfortable care home, excellent staff, homely and professional feel, very good food, excellent social and event activities, I highly recommend Ivy Bank Care Home.
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Review from I H (Husband of Resident) published on 27 December 2022 Submitted via Postal Card•
Overall Experience
My wife has been in Ivy Bank for five years now. The home is an excellent place for my wife, who has vascular dementia. The staff are very caring and treat my wife with patience and dignity, she can be very demanding. The home is very clean and tidy and the food is excellent. The home is managed well and I have no issues in how it is run.
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Review from C Q (Granddaughter of Resident) published on 8 November 2022 Submitted via Postal Card•
Overall Experience
My grandad has been treated with care and patience during his four weeks respite. Staff are kind and have looked after him well. Communication is good, and nothing seems too much bother for them; they are happy to take calls and for us to check in with them regularly. Rooms are nice and clean, and security seems good. Some residents with accessibility issues may struggle, so would be worth checking with providers before their stay.
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Review from Kirsty R (Daughter of Resident) published on 10 October 2022 Submitted via Website•
Overall Experience
I am so comforted by the fact that I know Mum is being well cared for. As I dont live in the UK, I can't visit and be involved as much as I would like. On my last visit, the staff were so welcoming and supportive, and their warmth and care for my mum really shone through. It is very clear that the home is well-run, and the staff care for the residents. Thank you from the bottom of my heart.
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Review from Vera S (Wife of Resident) published on 28 July 2022 Submitted via Postal Card•
Overall Experience
I found from the very first time I brought my husband to Ivy Bank that the staff were very caring. Two of them met us first as we parked the car and helped us inside. Since he has been here, they are always considering his welfare, not only his but my welfare also. They are all very kind and caring. Thank you.
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Review from S C (Granddaughter of Resident) published on 9 May 2022 Submitted via Postal Card•
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Lovely friendly place. Nan seems to love it here.
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Review from Gillian P (Resident / Service User) published on 7 March 2022 Submitted via Postal Card•
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Excellent care leading to a fast recovery for me. The staff were very helpful and professional. There were too many staff helping me to mention by name, but thank you all! The exercises were very good at improving my mobility, and I promise to try to slow down!
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Review from Pauline G (Daughter of Resident) published on 27 January 2022 Submitted via Postal Card•
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The staff are outstanding in their level of care and respect for my mum. They really are an excellent home, and I cannot praise them enough. Such stars. So inspiring.
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Review from R E (Son of Resident) published on 8 December 2021 Submitted via Postal Card•
Overall Experience
We hear so much about issues at care homes whether it be due to overworked staff etc.
Our experience of Ivy Bank has always been one where care is the primary focus. The staff are always ensuring that mum is comfortable and as happy as possible.
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Review from G L (Son of Resident) published on 7 December 2021 Submitted via Postal Card•
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My dad has been very well looked after by the lovely staff at Ivybank. Dad is happy and healthy. He is treated with dignity and respect. The staff interact with the people they care for with empathy and consideration.
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Review from Susan W (Daughter of Resident) published on 2 November 2021 Submitted via Website•
Overall Experience
I needed to place Mum into respite for 4 weeks as I was away on holiday. Mum has 3 forms of dementia and was scared about going into any home as she was hurt badly in the last rest home ..the home and person have been dealt with severely.
We were warmly met by a lovely lady, who explained how things worked and what activities were available.
When I was away I made the decision to ask if Mum could stay permanently as I wanted to be her daughter again and not her carer. At home she wasn’t taking medication, eating properly even though I was cooking fresh for her.
We were warmly met by a lovely lady, who explained how things worked and what activities were available.
When I was away I made the decision to ask if Mum could stay permanently as I wanted to be her daughter again and not her carer. At home she wasn’t taking medication, eating properly even though I was cooking fresh for her.
She had horrific hallucinations which I was beginning to struggle to comfort her. Circumstances beyond my control I couldn’t keep Mum safe anymore. Ivybank has literally given me my life back and allowed me to be Mums Daughter again. She’s safe, clean, well-fed and treated with dignity. A detailed diary is kept on all residents. Food smells absolutely delicious. The home smells homely, not stale like some other rest homes.
↩Reply from Jan Flisher, Manager at Ivybank Care Home
Thank you for a lovely review and the positive feedback you have given to Ivy banks staff. from all of us at Ivybank.
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Review from Amanda R (Daughter of Resident) published on 9 September 2021 Submitted via Postal Card•
Overall Experience
Since coming into Ivy Bank a year ago, Mum has seemed happy, and the outburst she was previously having, have lessened (she has Alzheimer's quite advanced). Due to Covid, we have not been able to view the home fully or see Mums room, but when we have visited, Mum is always clean and tidy, and all staff we came into contact with have been brilliant with her. She is treated with respect and dignity, and we feel Mum is in safe hands.
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Review from Brenda S (Wife of Resident) published on 26 August 2020 Submitted via Postal Card•
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Very impressed with the improvement in activities. The staff are always ready to listen to any concerns that we have and act accordingly. The fact that there has been no COVID-19 in the home is a huge plus and peace of mind to family and friend of the residents.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 December 2022Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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News
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Upcoming Events
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Awards / Recognitions (0)
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Accreditations
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Frequently Asked Questions about Ivybank Care Home
What types of Care is Ivybank Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ivybank Care Home have?
There are 25 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Ivybank Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Ivybank Care Home to the centre of Dover?
2.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ivybank Care Home to verify any information. View our terms and conditions. Ivybank Care Home has a Basic Service -more info.