Pelham Manor

31 Pelham Road, Gravesend DA11 0HU

Group: The National Autistic Society

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 7 Service Users

Registered Care Categories*: Learning Disability

Specialist Care Categories: Autism/ASD • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Over 18 years old with a diagnosis of Autism Spectrum Disorder. Ages 18+.

Single Rooms: 7

Rooms with ensuite WC: 0

Facilities & Services: Day Care • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Visiting:

We have 1 vacancy in this property. Please contact the Registered Manager directly to arrange a visit.

Latest Care Quality Commission* Report on Pelham Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7 (maximum of 10) for Pelham Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Pelham Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.1 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Pelham Manor is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.125 Points relating to the number of positive Reviews for Pelham Manor is based on 2 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 = 3.25 then divided by 2 = 1.625

    2. Target of 1.4 positive Reviews (7 registered maximum number of service users ÷ 5). 2 Reviews ÷ 1.4 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7 Pelham Manor has a Review Score of 7 (6.958) from 2 Reviews


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pelham Manor?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pelham Manor

  • Guardian of Resident/Service User
    1
  • Mother of Resident/Service User
    1

I have found Pelham Manor and all staff involved in my loved ones care to be the following:
He is treated with respect and dignity
Always looks clean and tidy with modern clothes
Friendly and caring service that promotes independence
Professional and approachable
Offer a varied and appropriate social life
Nice accommodation, very homely and clean house
Really nice comfortable bedroom
Takes clients on holidays with peers
Staff are helpful and communicate well
My family member is very happy there
24/7 care provided
Help with medical care, hospital, doctors, dentist etc
Help with money and banking
I am very happy with the service provided and I am confident that my loved one is happy and healthy there.

How likely would you be to recommend Pelham Manor? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My daughter has severe rheumatoid arthritis as well as Autism and a learning disability. Pelham Manor was bought for her use as she has a downstairs bedroom. She needs 2 carers 24 hours due to her severe disabilities. her complex needs are looked after very well and she is respected as a person. All her brothers, sisters, and mother are very thankful for the good care she receives.

How likely would you be to recommend Pelham Manor? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Submit a Review for Pelham Manor

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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