London Road, Sholden, Deal CT14 0AB
Owner: Amanda Boodhoo
Person in charge: Shirley Oxley (Manager)
Local Authority / Social Services: Kent County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: KCC, or privately funded. Ages 65+.
Single Rooms: 21
Shared Rooms: 3
Rooms with ensuite WC: 15
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Sholden Hall Residential Retreat: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4.8 (maximum of 10) for Sholden Hall Residential Retreat is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Sholden Hall Residential Retreat in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.771 for Sholden Hall Residential Retreat is calculated as follows: ( (37 Excellents x 5) + (11 Goods x 4) ) ÷ 48 Ratings = 4.771
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Sholden Hall Residential Retreat is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 0 Reviews ÷ 5.4 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Sholden Hall Residential Retreat has a Review Score of 4.8 (4.771) from 4 Reviews
Review submitted from a Website Submission by John B (Husband of Resident) on Thursday 25 February 2016. Relates to February 2016.
My wife was given better palliative care than when in hospital at Sholden Hall, staff constantly attending her needs to a very high level. The level of care, love and respect was amazing and as a family we have nothing but praise and gratitude, staff at this home go over and above the call of duty at times even extending to visitors. My beloved wife was content here and passed away peacefully with dignity. Well done to all at Sholden Hall, you are a credit to the care industry and others could learn from you.
How likely would you be to recommend Sholden Hall Residential Retreat? Extremely Likely
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Stephen Jackson, Owner/Provider at Sholden Hall Residential Retreat responded to this review on 26 Feb 2016:
We were grateful for the privilege of caring for this lovely lady, and of getting to know her family so well. We are proud to have received such kind thoughts from her husband, and pride ourselves on the care we give to all of our residents.
Review submitted from a Postal Card by Katherine B (Daughter of Resident) on Tuesday 9 February 2016. Relates to January 2016.
This is a happy cheerful and peaceful home. My father was happy and safe here and the family always felt uplifted coming here to see him. I cannot express enough how great all the staff were with him and us. Daddy living here was exactly what we wanted given he could no longer live in his own home. He said that the food was tasty and he made friends. I also want to say that without the help from the staff here we would not have been able to support Daddy. There is always a positive vibe and peaceful energy here due to the staff's commitment to dignity, respect and harmony.
How likely would you be to recommend Sholden Hall Residential Retreat? Extremely Likely
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Review submitted from a Postal Card by Patricia C (Daughter of Resident) on Wednesday 13 January 2016. Relates to January 2016.
The home is a friendly, relaxing and nicely decorated home to be in. The staff provide an excellent standard of care to residents and their families. I could not wish for a better home for my mother to be in she is very happy there.
How likely would you be to recommend Sholden Hall Residential Retreat? Extremely Likely
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Review submitted from a Postal Card by Kathleen B (Daughter of Resident) on Tuesday 22 December 2015.
Huge interior makeover. Entrance hall now looking light and airy and welcoming. Floors re carpeted or laminate wood effect covering. The whole atmosphere has changed and the home "feels" so much happier and staff at ease. Change of management 6/12, effect amazing.
How likely would you be to recommend Sholden Hall Residential Retreat? Extremely Likely
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March 2014
Recipient: Sholden Hall Residential Retreat
Date: Thursday 27 Mar 2014
There are currently no Care Home Idol entrants who have performed at Sholden Hall Residential Retreat
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