Sholden Hall Residential Home

Sholden Hall Residential Home, London Road, Deal CT14 0AB
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9.8 29 Reviews
  • Sholden Hall Residential Home, Deal
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Care Provided by Sholden Hall Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1200
  • Self-Funded Residential Dementia Care: £1000 – £1250
  • RESPITE Self-Funded Residential Care: £1000 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1300

Please contact the home for care home fees as they do vary.
Hairdressing, newspapers, Podiatrist services, and toiletries are not included.

These prices are only a guideline, please contact Sholden Hall Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Good Shepherd Care Ltd

Person in charge

  • Tina Sanders (Manager)

Local Authority / Social Services

Admission Criteria

  • KCC & Private funded
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (17)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • At present, family visits are unrestricted, with the exception of meal times, typically around 12:30 pm. In the event of COVID-19 cases, visitors are promptly notified. Restrictions may be applied, including limitations on the number of visitors per resident and potential age restrictions. All visitors are kindly requested to wear face masks and any necessary personal protective equipment (PPE). These measures are vital to safeguard the safety, well-being, and comfort of both residents and visitors

Parking

  • There is ample parking available at Sholden Hall.

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Sholden Hall Residential Home Reviews (29)

9.8

Sholden Hall Residential Home has a Review Score of 9.8 (9.773) out of 10, based on 12 reviews in the last 2 years.
Over all time Sholden Hall Residential Home has 29 reviews.

Overall Experience
  • 24
  • 4
  • 0
  • 0
  • 1
Date Published
  • 29
  • 2
  • 6
  • 12
  • 17
Reviewer Connection to Sholden Hall Residential Home
  • 7
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 29, showing 21-29
Review from S F (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mum was at Sholden Hall. In my opinion, was neglected, she had Alzheimer's and managed to get out of the home twice! The first time they never even knew she was missing even though a member of the public rang to ask them.
Poor facilities, poor decoration, poor food, uncaring staff, the list goes
on.
Reply from Shirley Oxley, Manager at Sholden Hall Residential Home

Action was taken by the manager and the previous provider to ensure that all the residents were safe. It was an unfortunate incident that happened and now we have new providers that are changing all the working environment and positive results evidenced by the feedback of families, external agencies, and stakeholders. Most of the decorations are completed, staff are approachable, kind and caring from the feedback received from families. Residents always have a choice of food and drinks and can have this whenever they want it.
This resident was cared for continuously according to her needs and the family contacted the home twice daily for updates.

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Review from Sarah B (Granddaughter of Resident) published on 21 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel very fortunate to have found Sholden Hall. My grandmother has been at Sholden for nearly a year now. All of the staff are kind, caring and calm. Of course, they have been working under much more difficult circumstances over the last 2-years, but this does but show, though they must all be exhausted.
Visiting has always been easy to arrange, and every resident seems happy and content. Sholden feels like a family home rather than a care home and always looks and smells fresh and clean. My grandmother is very happy and content; initially, I know she was difficult to settle because of her dementia, but all the staff coped admirably and ensured as little disruption and distress to her as possible. Communication is excellent, whether via phone or email.
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Review from Patrick S (Respite Resident) published on 16 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have come into Sholden Hall for respite. In the past few years I have spent time in fair few homes and I can honestly say that Sholden Hall is the very best by a country mile, the staff can't do enough for you and they are so pleasant and kind working sometimes in difficult circumstances. I would
recommend Sholden Hall to anyone who has sometimes had to make the difficult decision to put their loved ones into care I can assure you they will be well looked after here. I immediately felt comfortable and at ease and at home
Reply from Shirley Oxley, Manager at Sholden Hall Residential Home

Thank you for your review. Management and staff are very overwhelmed with your kind words. It is such a pleasure to look after you and that you feel very much at home.

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Review from Heather J (Daughter of Resident) published on 16 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the lovely staff at Sholden Hall for the caring and compassionate way that they are looking after my mum. Mum is in safe hands, and I can tell when I see Mum, she is content, bless her. Big thank you to you all; you all work so hard.
Reply from Shirley Oxley, Manager at Sholden Hall Residential Home

Thank you very much for the kind words. It is a pleasure to look after your mum, and she will always be treated with dignity and respect.

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Review from Sarah H (Granddaughter of Resident) published on 19 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful caring staff, great compassion towards their service users. Would highly recommend them. Clean, comfortable and good meals.
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Review from John B (Husband of Resident) published on 26 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was given better palliative care than when in hospital at Sholden Hall, staff constantly attending her needs to a very high level. The level of care, love and respect was amazing and as a family we have nothing but praise and gratitude, staff at this home go over and above the call of duty
at times even extending to visitors. My beloved wife was content here and passed away peacefully with dignity. Well done to all at Sholden Hall, you are a credit to the care industry and others could learn from you.
Reply from Stephen Jackson, Owner/Provider at Sholden Hall Residential Home

We were grateful for the privilege of caring for this lovely lady, and of getting to know her family so well. We are proud to have received such kind thoughts from her husband, and pride ourselves on the care we give to all of our residents.

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Review from Katherine B (Daughter of Resident) published on 9 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a happy cheerful and peaceful home. My father was happy and safe here and the family always felt uplifted coming here to see him. I cannot express enough how great all the staff were with him and us. Daddy living here was exactly what we wanted given he could no longer live in his own home.
He said that the food was tasty and he made friends. I also want to say that without the help from the staff here we would not have been able to support Daddy. There is always a positive vibe and peaceful energy here due to the staff's commitment to dignity, respect and harmony.
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Review from Patricia C (Daughter of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a friendly, relaxing and nicely decorated home to be in. The staff provide an excellent standard of care to residents and their families. I could not wish for a better home for my mother to be in she is very happy there.
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Review from Kathleen B (Daughter of Resident) published on 5 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Huge interior makeover. Entrance hall now looking light and airy and welcoming. Floors re carpeted or laminate wood effect covering. The whole atmosphere has changed and the home "feels" so much happier and staff at ease. Change of management 6/12, effect amazing.
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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Sholden Hall Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Sholden Hall Residential Home is calculated as follows: ( (104 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 132 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sholden Hall Residential Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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