Review from Henry L (Husband of Resident) published on 24 May 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My wife has been here since October 2017, I find the care at Tristford House excellent. Staff, food, activities and the overall feel of the place is very good. My wife's care is spot on. She does a lot of activities going on with staff and with myself when I come up.
Excellent home.
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Review from Samantha L (Resident) published on 22 May 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
I have lived at Tristford since October 2017. I have found the managers to be excellent and all the staff to be very kind and caring. I am confined to a wheelchair which means that I need a lot of help as I am paralysed from the waist down and have some problems with my upper body. The staff cater for
all my needs, helping with love and without complaint. The food is home cooked with a choice of menus by 2 different chefs. It's delicious!
My room is kept extremely clean by 2 housekeepers whom are happy and cheerful in their work on a daily basis.
There is a wide range of activities available. For example, a fitness lady comes in once a month and outside musicians come into the home for entertainment. I do my own art in my room. I feel safe and happy here as the building is secure and night staff are at hand during the night.
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Review from Diane H (Sister of Resident) published on 13 May 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Tristford has always provided my brother with excellent care.
We were, of course, concerned when the business was sold.
The change has made no difference to the standard of care and it is clear that the new owners are investing in the future of Tristford which is very reassuring.
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Review from Marjorie T H (Mother of Resident) published on 2 April 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
Tristford House is the best and only place for my daughter. The management and staff care for her complex needs with professionalism and kindness. The staff are more like friends than careworkers. Lovely rooms, lovely garden, excellent food, relaxed welcoming atmosphere. Top class.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
18 Aug 2022
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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What types of Care is Tristford House registered for?
Learning Disability / Autism, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Tristford House have?
There are 12 Single Rooms.
What are the Facilities & Services at Tristford House?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Tristford House to the centre of Folkestone?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Tristford House to verify any information. View our terms and conditions. Tristford House has an Basic Service - more info.