The Grange - Residential Care

Rectory Lane, Bookham, Leatherhead KT23 4DZ

The Grange's vision is to support people with disabilities to live a rich and fulfilling life. Its support and care workers help people to build up their confidence and self-esteem and every success is celebrated - whether catching a bus for the first time, cooking lunch or trying out a work placement.

The service is unique in the region offering residential care, supported living and a wide-ranging programme of skills training and activities all on one site. For those able to live more independently, The Grange also has an off-site supported living service.

There is a choice of residential care accommodation with 24/7 staffing or supported living in small flats, which are both situated on a beautiful eight-acre site and in nearby Bookham and Epsom. Service users can take part in a wide range of skills training from retail skills in shops to creative arts, catering and horticulture. Activities include drumming, indoor golf, swimming and trampolining, as well as outings to local clubs.

At The Grange people move on from residential care to supported living in the community.

Owner: The Grange Centre for People with Disabilities

Person in charge: Sally Lines (CEO)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Learning Disability • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Asperger Syndrome • Autism/ASD • Cerebral Palsy • Down Syndrome • Head/Brain Injury • Prader-Willi Syndrome

Admission Information: NHS referrals and private. Ages from 18 to 80.

Single Rooms: 10

Shared Rooms: 3

Weekly Charges Guide: Personal Care Single £733 – £930 (These prices are only a guideline, please contact The Grange - Residential Care to find out the exact price for your requirements.)

Facilities & Services: Day Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

The Grange is 1/2 mile from the centre of Bookham
By bus: there is a regular service from Guildford & Leatherhead which stops two minutes’ walk from the door.
By rail: 1 mile from Bookham railway station, 3 miles from Leatherhead, 5 miles from Dorking and 8 miles from Guildford. Regular services to these stations depart from London Waterloo (journey time 50 minutes)
By car: take exit 11 off the M25 signposted to Leatherhead.

Visiting:

If you would like to visit The Grange to see the facilities please check for the next Visitors' Day or contact Vikki Schadenberg, Referrals and Outcomes Co ordinator

Also have open days in summer - see events listing.

Parking:

There is visitor parking at the front of the main house.

Latest Care Quality Commission* Report on The Grange - Residential Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.9 (maximum of 10) for The Grange - Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for The Grange - Residential Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.2 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.694 for The Grange - Residential Care is calculated as follows: ( (25 Excellents x 5) + (11 Goods x 4) ) ÷ 36 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.219 Points relating to the number of positive Reviews for The Grange - Residential Care is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3.2 Target = 0.938 , then divided by 2 = 0.469

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.9 The Grange - Residential Care has a Review Score of 6.9 (6.913) from 3 Reviews


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Grange - Residential Care?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Grange - Residential Care

  • Mother of Resident/Service User
    3

My child lives in supported living and has personalised support. Staff respect the dignity of residents and encourage them to live as independently as possible. Residents are treated with dignity and can take part in a range of activities within the community.

How likely would you be to recommend The Grange - Residential Care? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

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Staff

Activities

Management

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Value for Money

Average Rating:   4.8 out of 5

Very good care home. Staff strive to help residents to be as independent as possible. Friendly atmosphere. Clean and welcoming. Excellent leadership.

How likely would you be to recommend The Grange - Residential Care? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Average Rating:   4.6 out of 5

The Grange is welcoming. Accommodation is pleasant and the grounds well cared for. Staff are very helpful and my daughter is extremely happy here. She has lived at The Grange for eleven years. Daytime activities are varied and interesting. Choice of many outings.

How likely would you be to recommend The Grange - Residential Care? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Submit a Review for The Grange - Residential Care

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

May 2015

BILD Awards

Recipient: The Grange - Residential Care

Date: Friday 15 May 2015

more details

December 2014

November 2013

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Grange - Residential Care