Anchor’s Bethune Court in St. Leonards-on-Sea enjoys a location close to the seafront and is within a short distance of the attractions offered by the seaside town.
The home supports older people to live a comfortable lifestyle in single en-suite rooms.
The home strives to deliver a range of residential care services, including convalescence care, respite care, trial stays and long term care for those who can no longer look after themselves.
The care team get to know customers and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community.
Meals are cooked fresh and from locally sourced and seasonal ingredients.
Group: Anchor
Person in charge: Victoria Willard (Manager)
Local Authority / Social Services: East Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 45 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 45
Rooms with ensuite WC: 45
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Bethune Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Bethune Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Bethune Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.9 out of 5 from 8 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.736 for Bethune Court is calculated as follows: ( (151 Excellents x 5) + (47 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 201 Ratings = 4.736
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.889 Points relating to the number of positive Reviews for Bethune Court is based on 8 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 8 Reviews ÷ 9 Target = 0.889
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Bethune Court has a Review Score of 9.6 (9.625) from 17 Reviews
Review submitted from a Website Submission by Judy P (Volunteer) on Wednesday 11 April 2018. Relates to April 2018.
Drawing Life is a group that leads life drawing classes at Bethune Court. It is a beautiful location with very pleasant, bright interiors. There is a very friendly atmosphere with both staff and residents welcoming us every time we visit. The residents here produce some wonderful drawings and we all look forward to our classes at Bethune Court.
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by Mary G (Resident) on Friday 23 February 2018. Relates to January 2018.
My experience as a resident for about six years has been that:
- the friendliness and helpfulness of most of the staff,
- the wide variety of entertainment activities available,
- the generally high quality of the (purpose-built) accommodation which gives an impression of spaciousness and light and also - in the case of the three distinctive lounges - of comfort.
All combine to make Bethune Court feel like a 'home from home'.
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by Ann R (Resident) on Friday 23 February 2018. Relates to January 2018.
My time at Bethune Court Care Home has been really happy as the people are very friendly and they make sure we use our time to get the maximum interest out of life.
Hastings is brilliant as the town caters for a large variety of people and encourages diversity in ideas as well as occupation, so you may discover a group in the home discussing the likelihood of 'global warming' by another one who are seriously concerned about an increase in cabbage flies on the town allotments!
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by Patricia P (Resident) on Friday 19 January 2018. Relates to January 2018.
Enjoy living here.
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by Linda W (Resident) on Monday 22 May 2017. Relates to May 2017.
I found the home to be very comfortable. I liked my room. It was homely, light and bright. Te range of choice of meals was very good. The staff were professional, friendly and attentive. The range of activities was good. I liked having my own chair put in place. If and when I return, I will look forward to any trips that the home organises. Thank you so much - further, the walk in shower was excellent.
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by P G (Resident) on Monday 15 May 2017. Relates to April 2017.
Excellent care from team leaders, carers and activity staff to cooks and cleaners. Couldn't have been better.
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by D B (Son of Resident) on Monday 8 May 2017. Relates to April 2017.
Excellent, modern, clean run home. The staff are friendly and caring with good interaction with myself letting me know of any issues arising with my dad. Importantly he is happy with the carers and his accommodation but sadly cannot accept his change in his life.
If all care homes are as good as this there would be few issues.
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by S B (Daughter of Resident) on Thursday 27 April 2017. Relates to April 2017.
Over the past year I have been more than happy with the all round care provided by the staff at Bethune court. They treat my mother with respect and the care provided is exemplary. I would/have not hesitated to recommend Bethune Court to anyone looking for care for the elderly with Dementia/Alzheimer's.
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by C P (Son of Resident) on Thursday 5 January 2017. Relates to December 2016.
Bethune Court has been perfect for our difficult relative - they keep him calm, settled and involved without using medication. He believes he's in a 5* hotel and with superb food, light surroundings and caring staff, we almost believe it too.
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by D J (Son of Resident) on Thursday 22 December 2016. Relates to December 2016.
I was recommended Bethune Court by a resident over 3 years ago and haven't regretted it. Mum is permanently happy there - well cared for. I visit at a range of days/times and am always made to feel welcome. Care/support is first class.
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by L D (Daughter of Resident) on Thursday 22 December 2016. Relates to December 2016.
Mum initially went into the care home for respite only, but quickly appreciated that she was no longer coping at her own home and wanted to stay. We are therefore pleased that she is surrounded by caring staff, given good wholesome food and there is plenty of activities if she wants to join in. Whenever we visit her, we always have a warm welcome. Everyone is very friendly and we have been grateful for any advice needed - especially in the early days. As we live some distance away, it's reassuring for us to know that mum is really happy there and well looked after - many thanks!
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by Jeannette H (Niece of Resident) on Thursday 22 December 2016. Relates to December 2016.
A few years ago, my aunt was diagnosed with Alzheimer's and it became obvious to her family that she could no longer continue living alone. I took her to see many care homes in Eastbourne, Bexhill and Hastings and she chose Bethune Court. She especially enjoys being able to see the sea from her window (she was in the navy).
Her room is always clean and comfortable and she is now content to spend her time at Bethune Court. She enjoys the activities and going for walks and outings with the staff she also loves her breakfast and is very happy with the food offered. She is now happy and settled at Bethrune Court.
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by Irene P (Resident) on Tuesday 6 December 2016. Relates to November 2016.
Since arriving at Bethune Court Residential Home, everything, in my opinion is 100%
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by Audrey L (Resident) on Monday 21 November 2016. Relates to November 2016.
I like it and I love the staff. I also like the food.
How likely would you be to recommend Bethune Court? Neither Unlikely or Likely
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Review submitted from a Postal Card by Olive G (Resident) on Friday 18 November 2016. Relates to November 2016.
I have been in Bethune Court for three years. I am very happy here and I am well cared for. I am 97 years old.
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by MF (Partner of Resident) on Friday 18 November 2016. Relates to November 2016.
I am writing on behalf of my partner who was there on respite. He is unable to communicate or express himself very well. The staff were very welcoming, friendly and caring. I was very happy with the care and environment and felt at ease leaving him. The staff did try to encourage my partner to integrate with other clients at meal times. I was given feedback on a daily basis which also put my mind at ease. This was a positive experience and hope to use this care home again.
How likely would you be to recommend Bethune Court? Extremely Likely
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Review submitted from a Postal Card by Sue G (Daughter of Resident) on Wednesday 28 September 2016. Relates to September 2016.
The welcome was excellent, all the staff friendly, reassuring and fun to be with. The staff make my mum not feel embarrassed and they all seem to enjoy their work. The building is beautifully decorated and staff all wear uniform identifying them so easily. It would be nice if residents could go out in the fresh air more, for little walks if that was possible, but an excellent place.
How likely would you be to recommend Bethune Court? Extremely Likely
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February 2018
July 2017
March 2017
There are currently no Care Home Idol entrants who have performed at Bethune Court