Cedarwood House Care Home

Hastings Road, Battle TN33 0TG
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9.7 36 Reviews
  • Cedarwood House Care Home, Battle
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Care Provided by Cedarwood House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £850
  • Self-Funded Residential Dementia Care: from £850
  • RESPITE Self-Funded Residential Care: from £900
  • RESPITE Self-Funded Residential Dementia Care: from £900

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Cedarwood House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Cedarwood House Ltd
  • Privately Owned

Person in Charge

  • Ali Sepehri (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (20)

Visiting

  • You are welcome to visit at any time but please be aware that the home has busier times during the day especially at mealtimes.

Parking

  • Parking can be limited on-site (normally in the morning). Please call ahead and the home can advise you.

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Cedarwood House Care Home Reviews (36)

9.7

Cedarwood House Care Home has a Review Score of 9.7 (9.650) out of 10, based on 15 reviews in the last 2 years.
Over all time Cedarwood House Care Home has 36 reviews.

Overall Experience
  • 26
  • 10
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Date Published
  • 36
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Reviewer Connection to Cedarwood House Care Home
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Total of 36, showing 21-36
Review from Caralyne C (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent two years at Cedarwood House Care Home and lived with complicated insulin-dependent diabetes and Alzheimer's. The carers were very professional, knowledgeable, friendly and showed how much they loved Mum by the way they cared for her individual needs; they really do treat the residents
like family. I spent a lot of time at the home visiting Mum so really got to know the staff and residents well. The home was always extremely clean and fresh on every visit. Having home-cooked meals was important as Mum often needed adjustments in her diet and they always accommodated. The overall personal care of your loved one is of utmost importance when finding a forever home for them. Mum was always clean, well dressed and looking her best, which the staff knew was important to her even if she wasn’t aware herself sometimes. Sadly we lost our mum recently to Alzheimer's. For the love, care, compassion and dignity they showed both me and Mum, I will be forever grateful. Would highly recommend Cedarwood House!
Reply from Sian Kennell, Office Manager / PA to Directors at Cedarwood House Care HomeThank you for taking the time to review your experience of our Cedarwood House Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home. Your Mum was a well-loved member of the Cedarwood family and is greatly missed.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Suzanne C (Daughter of Resident) published on 1 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
This was Mum's first stay at a care home and although she was suffering from dementia and cancer, she was happy to stay here, as it is rural and she was able to access the garden which was very important to her, which was also the reason we were happy for her to stay. She also met old friends there.
The staff were friendly and treated her like family and nothing was too much effort.
I would definitely recommend this place to anyone having to find that special place for their loved ones
Reply from Sian Kennell, Office Manager / PA to Directors at Cedarwood House Care HomeThank you for taking the time to review your experience of our Cedarwood House Care Home. We really appreciate your kind words and observations and will ensure that they are passed on to our team in the home, who will be truly thankful for your support at this time.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from J R (Granddaughter of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan stayed at Cedarwood after surgery for cancer. She was living with vascular dementia, she loved spending time in the beautiful garden with friends she had made there. The staff are amazing at Cedarwood, they care as if the residents are their own family member. The home always smells amazingly
clean. Highly recommended. Thank you to all the lovely staff.
Reply from Sian Kennell, Office Manager / PA to Directors at Cedarwood House Care HomeThank you for taking the time to review your experience of Cedarwood House, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home. We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Thomas B (Brother of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really happy with the care my sister receives. Cedarwood is very caring and the staff are very friendly and understanding with the people in Cedarwood. It is also very clean and comfortable and the meals are very good.
I am very pleased with the treatment my sister receives.
Reply from Sian Kennell, Office Manager / PA to Directors at Cedarwood House Care HomeThank you for taking the time to review your experience of Cedarwood House, we really appreciate your kind comments and observations and will ensure that they are passed on to our team in the home.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from R P (Wife of Resident) published on 8 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are wodnerful and the care my husband receives is excellent.
The sitting room and dining room are too small with not always enough space.
The car parking facilities are very poor and need attention - resurfacing with more parking space.
Reply from Sian Kennell, Office Manager / PA to Directors at Cedarwood House Care HomeThank you for taking the time to review your experience of Cedarwood House, we really appreciate your kind words and observations. I can confirm that the parking area at Cedarwood House is something that is being looked into in order to find a solution that will benefit everyone concerned.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Ian S (Son of Resident) published on 19 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is at the happiest I have seen her in many years. She knows she is safe, well looked after and very lucky to be at Cedarwood House. When I visited last week she was laughing and very happy, she was having a good day in warm friendly surroundings with her "friends". I never need to worry about
her now as I am confident that her wellbeing and comfort comes 1st at Cedarwood House.
Reply from Sian Kennell, Office Manager / PA to Directors at Cedarwood House Care HomeThank you for taking the time to review your experience of Cedarwood House, we really appreciate your kind comments and observations and will ensure that they are passed on to our team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Carole H (Daughter of Resident) published on 5 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am always made to feel welcome. The staff are always on hand to answer any queries you may have. The home is always clean and smells fresh. The residents are all treated with care and compassion. My mum has been there two years now and is very happy always says it's very nice here I'd come again.
I'm kept to date with her medical needs at all times. It's a lovely, bright and welcoming place.
Reply from Sian Kennell, Office Manager / PA to Directors at Cedarwood House Care HomeThank you for taking the time to review your experience of Cedarwood House, we really do appreciate your kind words and comments and will ensure that they are passed on to our team.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Shirley L (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has lived at Cedarwood House for over two years now and we have never regretted our decision to move her there. The staff are approachable, caring, professional and patient. Mum is treated with respect and never patronised. It's her home now and that's how it feels whenever we visit.
Reply from Sian Kennell, Office Manager / PA to Directors at Cedarwood House Care HomeThank you for taking the time to review your experience of Cedarwood House, we really appreciate your kind comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from G S (Daughter of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cedarwood House is welcoming, friendly, clean and tidy. The staff are friendly and caring towards the residents. Regular activities are enjoyed by the residents and some pets have recently been introduced as part of the family. My dad is very happy at Cedarwood. I would certainly recommend this care
provider to friends and family.
Reply from Rebecca Morrison, Administration Manager at Cedarwood House Care HomeThank you for taking the time to review your experience of Cedarwood House, we really appreciate your kind words.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from Frederick M (Son of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at the home for over five years. My mother is now in bed all of the time. When dressed, all her clothes match. She is kept very clean and tidy. All the staff are helpful, easy to talk to and approachable at all times. The home is very clean and smells fresh. My mother cannot eat solids
but her meals are prepared to look like a plated meal. I am informed when she is unwell and able to see the doctor or medics at their visits.
It is a real home from home with a caring atmosphere. 10/10
Reply from Rebecca Morrison, Administration Manager at Cedarwood House Care HomeThank you for taking the time to review your experience of Cedarwood House, we really appreciate your kind comments and observations.
We actively encourage feedback and always endeavour to act upon any suggestions that are made to ensure we continue to offer the best care and support for our residents and their families.
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Review from R D (Son of Resident) published on 16 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cedarwood staff are caring, competent and lovely people. The home provides comfort, privacy, good care and good food individually tailored to each guest. Staff and management are always available to offer advice, information and a 'listening ear' at all times.
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Review from Tracey B (Daughter-in-law of Resident) published on 7 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has Alzheimer's, the staff have an excellent understanding of the condition. He is treated with respect and I feel that they care about him. He is always clean and shaved and well presented, this means so much to us. Whenever you enter the care home it always smells nice and clean and
I've visited at all different times and the standard is the same. As a family we feel that he couldn't be in a nicer place, this is important because the last thing we wanted to do was to have placed him in a care home but it turned out to be the right place for him and we know he's safe and well cared for and happy.
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Review from Terence H (Son of Resident) published on 7 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is 101 years old and recently moved into Cedar Wood House. Prior to the move, he lived with my wife and me for 18 months during which time he became self-imposed bedridden. Since the move, with staff encouragement, he is now getting up and walking with a frame. The ambience of the home is
light and airy, the staff are always cheerful and helpful. It is a pleasure to visit my father.
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Review from Gwen E (Friend of Resident) published on 2 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited a friend, weekly, over a period of 2 years and always found the home welcoming. It was always clean with no unpleasant smell. All the staff are friendly, greet you and offer hospitality. There was always someone available to address queries, if any, concerning my friend (We were her main
visitors). It is a very happy place and a lot of love is shown to each client and no difficulty is too much for the staff. They are patient and so very caring and polite with everyone. Staff were involved in a variety of activities with the clients and a musician goes in with a guitar and as many as are able joined in with the old songs. At times clients have been encouraged to join in a cooking activity, help in planting up pots and various times of year are celebrated. There are occasional outings, a summer fete, Christmas party and other specials. Birthdays are celebrated. Everyone seems to give over and above all they are asked.
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Review from Michele (Daughter-in-law of Resident) published on 15 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cedarwood House has made putting my father in law into a home relaxing, and given us peace of mind. The Manager has gone out of her way to help us, and when my father in law arrived she was there to greet us, My father in law has settled well and this is due to the lovely and caring staff they have
there, the rooms are beautiful he says how lovely everyone is to him. He's enjoying the food and its all spotlessly clean. I would have no hesitation in recommending this home to other people, it is a small home and this makes it much more personal, the staff know us as a family now and its only been a week. Fantastic Place, lovely and caring.
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Review from Rhonda K (Daughter of Resident) published on 14 February 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
In the short time that Dad has been in Cedarwood we haven't seen or heard anything that would cause us to be concerned about his care. He is always clean and so are the other residents, everyone looks well fed and cared for. The staff are always positive and pleasant and there is a welcoming and upbeat
atmosphere in the home. We have not noticed any unpleasant odours and any queries about the care have been well answered by the staff. The staff always seem to be in control of any situations without being oppressive in their responses. One or two areas do need a decorative refresh.
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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Cedarwood House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.775 for Cedarwood House Care Home is calculated as follows: ( (139 Excellents x 5) + (29 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 173 Ratings = 4.775
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Cedarwood House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Sep 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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