Heathfield

This home has been very good. My husband has dementia with Lewy Bodies.

Now aged 95, my mother has been a resident at Heathfield for some 18 months.
The love, patience and care shown towards my mother by everyone from the manager and every single member of her specifically trained dementia care and support staff is just fantastic.

Heathfield Care Home is welcoming and warm with a family atmosphere with the staff giving their love and dedication way beyond that required by any job specification.

The manager is totally dedicated to her residents, staff and resident's families alike, always going that extra mile for everyone, she is highly trained, has many years of experience in the care industry and greatly respected by everyone.

Many happy times and celebrations are enjoyed by all during the year, from concerts, activities and much more. This morning we all sat in the autumn sun in the beautiful garden and enjoyed the warmth on our faces, bliss.
Thank you from my heart to everyone at Heathfield, I am so grateful to you.

Very caring and efficient staff. It is a home from home environment for the residents and families. Nothing is too much trouble.

My father has settled in well at Heathfield and is very appreciative of the care provided by staff. Previously, a very independent person living in assisted accommodation, the transition into a care home could have been very difficult. But the staff's kind, considerate and tactful handling of my father's situation has made it so much easier for him, and reassured his family. We like the fact that we can visit without giving advance notice - the staff are always welcoming, and they have made it possible for my father to speak weekly to his brother in the U.S.A. The atmosphere is warm and friendly and it is clear that all residents are encouraged to be as active as possible, and the trips and activities are varied and imaginative.

Heathfield is a small and homey residential care home. The family is able to visit at any time and drinks are always offered whilst we are there. A great deal of care and attention is given to my father to ensure he is comfortable and we receive frequent feedback as to his progress and well-being. The manager is excellent, always comes to say hello and is available to answer any questions we may have.
The staff are caring, friendly, attentive and on hand to assist if need be. My father's mobility and his general health has improved since he has been at Heathfield.

My Mother has been a resident for 3 months and during that time there has been extensive refurbishment going on including new dining room furniture, carpets and complete redecoration of bedrooms. The home is now very well up together and looks and smells clean and fresh throughout.
The staff are very cheerful and caring and the food is freshly cooked and of excellent quality. Visitors are welcome at any time and the manager is always keen to discuss my Mother's progress and well-being. There are plenty of activities going on, with excursions being planned for Summer.

I can wholeheartedly recommend Heathfield as a small, friendly, warm place for anyone who is unable to cope in their own home any longer.

My mother is 84 years old and has lived at Heathfield Care Home for 15 months.
I visit 2-3 times a month and always find Mum happy and looking good. The home has a friendly and homely atmosphere, all the staff are kind and helpful. They treat Mum with respect and often have a laugh and a joke with her whilst I am there, I can tell she enjoys their company.
The activities programme is good as is arranging events for friends and family, this Friday is Halloween night where there will be entertainment, fireworks and a buffet.
Although Mum has dementia she sometimes says to me ''I like it here, I have no complaints'' which I find very comforting !!

My mother (96) developed a bed sore grade 2 within three weeks of arriving at Heathfield. The home claimed she had arrived with a pre-existing bed sore. Instead, aged 96 she has fragile skin and a predisposition for such sores. They showed no compassion or sense of responsibility. On occasions her teeth were dirty and her pads unchanged when very soiled / wet. Furthermore, little effort was made to dress my mother in co-ordinating clothes and once at least she was dressed in a skirt so loose it fell down in public. There was a lack of supervision in the day room - I saw approximately 10 elderly residents on their own without a member of staff present. In similar circumstances, my mother fell causing significant bruising to her face. Within six weeks I moved my mother to another home whose benefits were worth the cost of the move. Heathfield is not a terrible home (some of the rooms are very nice and the atmosphere friendly), but their standards of compassionate care are too low.