Heathfield, Chichester, West Sussex
Heathfield, Chichester, West Sussex
Heathfield, Chichester, West Sussex

Heathfield is a homely property that suits the pursuit of effective long-term residential care, being an attractive country house that has been purposely converted.

The home retains much of its original charm, including oak beams and a traditional atmosphere, with scenic garden surroundings that allow occupants to get maximum enjoyment of the summer months.

Care packages are set up with a person-centred outlook, with carers skilled in the many challenges that older people with physical and mental frailties can face, including those with dementia.

Owner: A M J Care Ltd

Person in charge: Lorraine Harrold (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cerebral Palsy • Challenging Behaviour • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, French, Italian, Polish, Romanian

Single Rooms: 23

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £550 – £700 (These prices are only a guideline, please contact Heathfield to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Resident and visitors private parking

Latest Care Quality Commission* Report on Heathfield: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Heathfield has a Review Score of 9.4 (9.365)

The Review Score of 9.4 (maximum of 10) for Heathfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Heathfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.365 for Heathfield is calculated as follows: ( (57 Excellents x 5) + (24 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 96 Ratings = 4.365

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Heathfield is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heathfield?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Heathfield

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

This home has been very good. My husband has dementia with Lewy Bodies.

How likely would you be to recommend Heathfield? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Now aged 95, my mother has been a resident at Heathfield for some 18 months.
The love, patience and care shown towards my mother by everyone from the manager and every single member of her specifically trained dementia care and support staff is just fantastic.

Heathfield Care Home is welcoming and warm with a family atmosphere with the staff giving their love and dedication way beyond that required by any job specification.

The manager is totally dedicated to her residents, staff and resident's families alike, always going that extra mile for everyone, she is highly trained, has many years of experience in the care industry and greatly respected by everyone.

Many happy times and celebrations are enjoyed by all during the year, from concerts, activities and much more. This morning we all sat in the autumn sun in the beautiful garden and enjoyed the warmth on our faces, bliss.
Thank you from my heart to everyone at Heathfield, I am so grateful to you.

How likely would you be to recommend Heathfield? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very caring and efficient staff. It is a home from home environment for the residents and families. Nothing is too much trouble.

How likely would you be to recommend Heathfield? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has settled in well at Heathfield and is very appreciative of the care provided by staff. Previously, a very independent person living in assisted accommodation, the transition into a care home could have been very difficult. But the staff's kind, considerate and tactful handling of my father's situation has made it so much easier for him, and reassured his family. We like the fact that we can visit without giving advance notice - the staff are always welcoming, and they have made it possible for my father to speak weekly to his brother in the U.S.A. The atmosphere is warm and friendly and it is clear that all residents are encouraged to be as active as possible, and the trips and activities are varied and imaginative.

How likely would you be to recommend Heathfield? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Excellent

Heathfield is a small and homey residential care home. The family is able to visit at any time and drinks are always offered whilst we are there. A great deal of care and attention is given to my father to ensure he is comfortable and we receive frequent feedback as to his progress and well-being. The manager is excellent, always comes to say hello and is available to answer any questions we may have.
The staff are caring, friendly, attentive and on hand to assist if need be. My father's mobility and his general health has improved since he has been at Heathfield.

How likely would you be to recommend Heathfield? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mother has been a resident for 3 months and during that time there has been extensive refurbishment going on including new dining room furniture, carpets and complete redecoration of bedrooms. The home is now very well up together and looks and smells clean and fresh throughout.
The staff are very cheerful and caring and the food is freshly cooked and of excellent quality. Visitors are welcome at any time and the manager is always keen to discuss my Mother's progress and well-being. There are plenty of activities going on, with excursions being planned for Summer.

I can wholeheartedly recommend Heathfield as a small, friendly, warm place for anyone who is unable to cope in their own home any longer.

How likely would you be to recommend Heathfield? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother is 84 years old and has lived at Heathfield Care Home for 15 months.
I visit 2-3 times a month and always find Mum happy and looking good. The home has a friendly and homely atmosphere, all the staff are kind and helpful. They treat Mum with respect and often have a laugh and a joke with her whilst I am there, I can tell she enjoys their company.
The activities programme is good as is arranging events for friends and family, this Friday is Halloween night where there will be entertainment, fireworks and a buffet.
Although Mum has dementia she sometimes says to me ''I like it here, I have no complaints'' which I find very comforting !!

How likely would you be to recommend Heathfield? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother (96) developed a bed sore grade 2 within three weeks of arriving at Heathfield. The home claimed she had arrived with a pre-existing bed sore. Instead, aged 96 she has fragile skin and a predisposition for such sores. They showed no compassion or sense of responsibility. On occasions her teeth were dirty and her pads unchanged when very soiled / wet. Furthermore, little effort was made to dress my mother in co-ordinating clothes and once at least she was dressed in a skirt so loose it fell down in public. There was a lack of supervision in the day room - I saw approximately 10 elderly residents on their own without a member of staff present. In similar circumstances, my mother fell causing significant bruising to her face. Within six weeks I moved my mother to another home whose benefits were worth the cost of the move. Heathfield is not a terrible home (some of the rooms are very nice and the atmosphere friendly), but their standards of compassionate care are too low.

How likely would you be to recommend Heathfield? Extremely Unlikely

Average Rating: 

 2.5 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Satisfactory

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Lorraine Harrold, Manager at Heathfield responded to this review on 13 Oct 2016:

I was surprised to hear that you were dissatisfied with the care your mother received at Heathfield Care home. It was not our intention to cause discomfort and upset to you or your mother and apologies if you felt that we did.
CQC guidelines encourage carers to promote independence and choice with all residents and with this in mind, our carers are trained to do so diligently. This includes choice of meals, sleep/rest times and clothing among many. Personal hygiene is difficult if the resident does not wish to comply, and sometimes gentle persuasion is needed in these cases.

The appropriate equipment for pressure areas was sought for your mother and in place. The multidisciplinary team undertook regular checks on your mother's pressure areas and all treatment was guided by them.
Activities are paramount to Heathfield and a daily programme of morning, afternoon and evening sessions are held by members of our staff. There is an appropriate number of staff on duty at all times throughout a 24 hour day.
We are sorry that you felt the need to remove your Mother from the home. We appreciate your comments and will take them into consideration for the future, as we endeavour to provide the highest quality care for all our residents.

Submit a Review for Heathfield

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Heathfield

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Heathfield