Heathfield

Main Road, West Wittering, Chichester PO20 8QA

9.7 22 Reviews

Care Provided

Primary Care Categories

Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Residential Care
Dementia Residential Care
For a maximum of 23 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Other Care Provided

Palliative / End of Life Care
Day Care
Parkinson's Disease
Stroke

Facilities

Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room
Residents Internet Access

Funding & Fees

Weekly Charges per Person

Self-Funded Residential Care: £900 – £1100
Self-Funded Residential Dementia Care: £900 – £1100
RESPITE Self-Funded Residential Care: £900 – £900
RESPITE Self-Funded Residential Dementia Care: £900 – £900

Hairdressing and chiropodist are paid separately from the fees

These prices are only a guideline, please contact Heathfield to find out the exact price for your requirements.

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
Local Authority
NHS Continuing Healthcare (CHC)

Good to Know

Owner

A M J Care Ltd

Person in charge

Lorraine Harrold (Manager)

Local Authority / Social Services

West Sussex County Council

Admission Criteria

Ages 65+

Care Home Design/Build

Purpose Built: No

Room Information

Single Rooms (23)
Single Rooms with ensuite Wet Room (23)
Couples/Companion Rooms with ensuite Wet Room (21)

Parking

Resident and visitors private parking

Order by:

Review from Sue D (Daughter of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience

My mother is 84 years old and has lived at Heathfield Care Home for 15 months.
I visit 2-3 times a month and always find Mum happy and looking good. The home has a friendly and homely atmosphere, all the staff are kind and helpful. They treat Mum with respect and often have a laugh and a joke with

her whilst I am there, I can tell she enjoys their company.
The activities programme is good as is arranging events for friends and family, this Friday is Halloween night where there will be entertainment, fireworks and a buffet.
Although Mum has dementia she sometimes says to me ''I like it here, I have no complaints'' which I find very comforting !!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anita G (Daughter of Resident) published on 13 October 2016
Submitted via Website • Report

Overall Experience

My mother (96) developed a bed sore grade 2 within three weeks of arriving at Heathfield. The home claimed she had arrived with a pre-existing bed sore. Instead, aged 96 she has fragile skin and a predisposition for such sores. They showed no compassion or sense of responsibility. On occasions her

teeth were dirty and her pads unchanged when very soiled / wet. Furthermore, little effort was made to dress my mother in co-ordinating clothes and once at least she was dressed in a skirt so loose it fell down in public. There was a lack of supervision in the day room - I saw approximately 10 elderly residents on their own without a member of staff present. In similar circumstances, my mother fell causing significant bruising to her face. Within six weeks I moved my mother to another home whose benefits were worth the cost of the move. Heathfield is not a terrible home (some of the rooms are very nice and the atmosphere friendly), but their standards of compassionate care are too low.

Reply from Lorraine Harrold, Manager at Heathfield

I was surprised to hear that you were dissatisfied with the care your mother received at Heathfield Care home. It was not our intention to cause discomfort and upset to you or your mother and apologies if you felt that we did.
CQC guidelines encourage carers to promote independence and choice with all residents and with this in mind, our carers are trained to do so diligently. This includes choice of meals, sleep/rest times and clothing among many. Personal hygiene is difficult if the resident does not wish to comply, and sometimes gentle persuasion is needed in these cases.

The appropriate equipment for pressure areas was sought for your mother and in place. The multidisciplinary team undertook regular checks on your mother's pressure areas and all treatment was guided by them.
Activities are paramount to Heathfield and a daily programme of morning, afternoon and evening sessions are held by members of our staff. There is an appropriate number of staff on duty at all times throughout a 24 hour day.
We are sorry that you felt the need to remove your Mother from the home. We appreciate your comments and will take them into consideration for the future, as we endeavour to provide the highest quality care for all our residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Heathfield