The Shelley

I've been visiting a dear friend of mine for the last 3 1/2 years. I'm not direct family, hence cannot comment on value for money below as her family deal with that. The building is beautiful - I love the grandeur of the chandeliers and classic furniture, it feels like a 'home' what really makes it though is the staff, the is practically zero turnover. They are all very caring, patient and are always smiling. The have treated my 98 yr old friend with kindness and dignity. There have been times when she has been very poorly, sick, diarrhoea and their empathy, kindness and dedication has really shone through. I'm still far too young, but if I had to go into a residential home. I'd happily move in there. The menu is superb. Credit to the staff. Well led from management down.

The staff cared for my husband in so many ways with patience and kindness. They welcomed him when he arrived beautifully and made him very welcome.

My mother was resident for nearly 3 years at The Shelley, and the care and compassion she was shown was fantastic. My mother regularly told me how she felt cared for and loved. The care dignity and attention to detail was of a high standard and the activities also helped keep my mum engaged

Food was fantastic and staff were friendly personable and attentive

When my mum went into end of life care, the care and compassion was second to none - both my mum and my family were supported in such a way that was incredibly moving.

I would recommend The Shelley extremely highly to anyone thinking of going there

All carers excellent. Shelley very very comfortable. Food excellent actactives are enjoyable. Going home from a long respite, I want to take the chef's with me. Felt safe.

I visited a resident in the home, my initial impression was that the home was stunning in its style and cleanliness, it looked like a 5 star hotel. There were plenty of helpful and friendly staff and all the residents were engaged in a dance session, it was lovely to see everyone happy and so engaged. I was soon offered refreshments by the staff, which were all homemade and tasted lovely together with a freshly ground coffee. The atmosphere was extremely relaxed. I have visited many care homes in the past, and can honestly say I have never seen such a beautiful, well run home, it was refreshing and restored my faith in care homes.My friend is thriving and always speaks highly of the home and all the staff

The Shelley is warm and welcoming. I stayed for a week after surgery and was very impressed. The staff are lovely, happy and friendly and the food is excellent. Nothing was too much trouble. Would certainly be happy to return.

The Shelley has the most caring staff who all go above and beyond their daily duties. All get to know the residents personally and their families and make them feel at home and valued. I can't praise them highly enough. Both my parents have enjoyed living there and all their changing needs have been met with kindness and understanding. The home itself is very comfortable, incredibly clean and very tastefully decorated and is like a boutique hotel. The residents are offered activities twice a day from excellent staff who plan everything to be interesting to the age group and each individual. Two chefs provide nutritious and very tasty food daily. I definitely recommend The Shelley.

I have lived at The Shelley for several years and I am very happy. The staff are so caring, the home clean and feels like home.

The warmth and friendliness of staff and I love my accommodation. I am happy to spend the rest of my life here.

The Shelley is a warm hearted and friendly to all. I enjoy the food, and have a choice. I enjoy most activities, especially cross words and quizzes, etc.

She very much enjoyed joining in with the various activities and hopes to visit again.

When I arrived, I was as ill as I have ever been. Frankly, I did not know if I was going to make it at all. What pulled me through, apart from the underred grace of a loving God, was the kindness of the people. This is a care home where they really do care. You can have all the material comforts, etc, in the world, but without real care for people who really need it, the outer conditions would count for nothing. I guess St Paul would have understood. At first, I could not even make the end of the corridor. Now I can walk down the seafront with ease. It'll be hard to go, love the place.

I am very happy here - everyone is kind and helpful. I have been here nearly a year and am happy to continue.

So kind and caring in every detail so patient and understanding in every need for the residents. The Shelley has wonderful staff who not only look after the residents but also siblings/visitors and are so compassionate. Thank you

The Shelley is a truly exceptional home. My mother said she never wanted to 'end up' in a care home but due to circumstances there was no choice for the last 2 years of her life and despite her reticence she told me many times how lucky she was to be there, how safe and cared for she felt and how wonderful all the staff were. It felt like she was in her own home with every single member of staff going above and beyond and genuinely caring for the residents as well as getting to know and supporting the wider family. The staff team remained consistent over the 2 years which says something for the management and all the staff seemed to love working there and really wanted the best for the residents- lovely personal touches and nothing was too much trouble . The rooms are also spacious and bright and my mother had one opening onto the garden which she loved to look onto as she became less mobile. We also felt lucky to have found the Shelley- thank you so much to everyone there.

Thank you to all the team at The Shelley.

Activities are good.

I have always, someone to talk to.

I'm extremely happy here. The food is excellent. I am extremely well cared for. I can fully recommend The Shelley.

The staff are brilliant and helpful. Activities all week. Menus have choices. No complaints.