Halsford Lane, East Grinstead RH19 1PD
Silver Court in East Grinstead is run by Anchor, which was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. The home is situated close to the High Weald Area of Outstanding Natural Beauty. The home provides residential and dementia care for up to 42 customers in homely and comfortable single ensuite rooms.
The care team works with customers and their loved ones to create detailed care plans which ensure each individual’s health and care needs are continually met. Dementia care is available and staff receive on-going training to ensure their approach always reflects best practice. Anchor works hard to get to know its customers, build relationships and ensure all aspects of the service provided are at the highest level.
Anchor has almost 50 years’ experience as a not-for-profit provider of services to older people and aims to raise standards and exceed expectations by reinvesting money into its services and properties.
Person in charge: Jane Baxter (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 42 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 42
Rooms with ensuite WC: 42
Facilities & Services: Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Silver Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Silver Court has a Review Score of 8.1 (8.119)
The Review Score of 8.1 (maximum of 10) for Silver Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Silver Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Silver Court is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.119 Points relating to the number of positive Reviews for Silver Court is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.4 Target = 0.119
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
How Likely are the Reviewers to Recommend Silver Court?
Reviewer Connection to Silver Court
Submitted from a Postal Card by Clive B on Thursday 3 November 2016. Relates to October 2016.
I find the staff at Silver Court to be absolutely brilliant. They really look after and care for the residents. The management team are always helpful and friendly. The home is beautiful. The home is one of the best in the area. I highly recommend this superb service.
How likely would you be to recommend Silver Court? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Silver Court