Silver Court, East Grinstead, West Sussex
Silver Court, East Grinstead, West Sussex
Silver Court, East Grinstead, West Sussex

Silver Court in East Grinstead is run by Anchor, which was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. The home is situated close to the High Weald Area of Outstanding Natural Beauty. The home provides residential and dementia care for up to 42 customers in homely and comfortable single ensuite rooms.   

The care team works with customers and their loved ones to create detailed care plans which ensure each individual’s health and care needs are continually met. Dementia care is available and staff receive on-going training to ensure their approach always reflects best practice. Anchor works hard to get to know its customers, build relationships and ensure all aspects of the service provided are at the highest level.

Anchor has almost 50 years’ experience as a not-for-profit provider of services to older people and aims to raise standards and exceed expectations by reinvesting money into its services and properties.

Group: Anchor

Person in charge: Jane Baxter (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Silver Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Silver Court has a Review Score of 9.5 (9.458)

The Review Score of 9.5 (maximum of 10) for Silver Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Silver Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.458 for Silver Court is calculated as follows: ( (115 Excellents x 5) + (64 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 201 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Silver Court is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 15 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silver Court?

  • Extremely LIKELY
    12
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Silver Court

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Nephew of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

The carers are well-meaning and kind but there are too few of them really to manage the needs and numbers of residents.
For example, this afternoon, one carer was on duty with (I understand) 20 residents to supervise. She was to be alone with them for three hours - between approximately 1.30 and 4.30.
Help would be available elsewhere in the home if required.
Several residents are bed-bound with pressure sores so essential care (fluids and turning) would not be safely achieved, which must be compromising recovery.
The home manager was not in her office when I had to leave so I wasn't able to discuss the inadequate staffing.

How likely would you be to recommend Silver Court? Neither Unlikely or Likely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

We find the care given is good, the staff care about the residents. The home is clean and does not have the nasty smells that care homes have! The home is all on one level so that there is no dependency on lifts. It has been designed from scratch which means it was not converted from something else. The food is very good and comes directly from the kitchen, so it is hot when it arrives, it is also served on hot plates so that it keeps hot longer.

How likely would you be to recommend Silver Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I would definitely recommend Silver Court. The home retains its staff who are all so caring, there are many activities for the residents and the food is outstanding. My husband has settled very happily which is a huge relief to my family.
There are internal gardens which the residents really enjoy in summer and through the windows in winter too.

How likely would you be to recommend Silver Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I know my husband is safe and well cared for. The food is exceptional - well prepared and prepared. Team leaders are professional in their approach to the work they do. Lovely conservatory which is nice to sit in when visiting. The sensory garden is a calm and peaceful area to walk around.

How likely would you be to recommend Silver Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My nan is a resident at this care home, the home is very welcoming as you walk in. Not a day goes by when my nan is lonely as she always has people surroundings her. The care she receives is outstanding. I would not change that in any way. It is always hard when a relative goes into a care home but I have received more support than ever from the whole care staff team and management.

How likely would you be to recommend Silver Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are satisfied with my sister as she is well cared for and happy in Silver Court.

How likely would you be to recommend Silver Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Mum has been here since July 2016 and took about 4 weeks to settle. The staff are very kind and treat her with dignity and quickly gained knowledge of how to treat her individually. I visit weekly and am welcomed by staff and residents.
The home is nicely laid out and well kept. It is secure and there are nice gardens (also secure).
Mum is happy and relaxed here.

How likely would you be to recommend Silver Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We are very pleased with the care mum receives.
The staff are very friendly and helpful. We are involved with the running of the home. There are lots of activities to choose from. There is a wide choice of food on the menu.
The home is always clean and updated on a regular basis.

How likely would you be to recommend Silver Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in Silver Court for 3 years. I have always found staff kind and helpful, home well run and clean, bright and quiet. She is taken on trips out.

How likely would you be to recommend Silver Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

When my 91-year-old uncle needed to go into care 18 months ago, we visited a number of care homes in the area. We settled on Silver Court because of the way we were greeted and shown around the excellent facilities which are all on ground floor level. My uncle settled very well and although he is a private and obstinate man used to living on his own he has adapted to the routine of being in care. He appreciates the good food, the friendly, caring staff and the occasional outings. We would certainly recommend Silver Court to anyone looking for a home for an elderly relative.

How likely would you be to recommend Silver Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

No time to do this! - I am happy and find the staff friendly, kind and thoughtful.

How likely would you be to recommend Silver Court? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I find most of the staff very helpful and friendly. Some are to be desired.

How likely would you be to recommend Silver Court? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Mum has been here for just over three years. She is treated with such great respect and understanding. Mum is so settled there and you can just tell that she is comfortable with her surroundings. She has the freedom to walk inside and outside. The staff are caring always and have time for Mum and me.

How likely would you be to recommend Silver Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been at Silver Court for two and a half years. She settled in straight away and is very happy here.
All the staff are lovely and have never got a smile off their faces.
The place is always very clean and the food is excellent.

How likely would you be to recommend Silver Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother, who has Alzheimer's has lived at Anchor's Silver Court home for nearly two years. Silver Court really provides a home from home experience. All the staff are very friendly and professional and work together well to help my Mum with the impact of her Alzheimers. Her independence is maximised but there is always support on hand, along with a range of activities and visits. The accommodation kept to a good standard and feels very homely. My Mum is happy there and comments on how kind the staff are. As her son, I feel we are part of a bigger family.

How likely would you be to recommend Silver Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Everything seems first class.

How likely would you be to recommend Silver Court? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find the staff at Silver Court to be absolutely brilliant. They really look after and care for the residents. The management team are always helpful and friendly. The home is beautiful. The home is one of the best in the area. I highly recommend this superb service.

How likely would you be to recommend Silver Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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