Silver Court

Halsford Lane, East Grinstead RH19 1PD
Review Us
9.7 78 Reviews
  • Silver Court, East Grinstead
Silver Court in East Grinstead is situated close to the High Weald Area of Outstanding Natural Beauty. The home provides residential and dementia care for up to 42 residents in homely and comfortable single ensuite rooms. Silver Court continues to welcome new residents.

Silver Court is a Veteran Friendly Framework accredited care home. The care team works with customers and their loved ones to create detailed care plans which ensure each individual’s health and care needs are continually met. Dementia care is available and staff receives on-going training to ensure their approach always reflects best practice.

The staff works hard to get to know its customers, build relationships and ensure all aspects of the service provided are at the highest level.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1684
  • Self-Funded Residential Dementia Care: from £1684
  • RESPITE Self-Funded Residential Care: from £1684
  • RESPITE Self-Funded Residential Dementia Care: from £1684

Colleagues at Silver Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Silver Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Abbie Partridge (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Silver Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (42)

Visiting

  • Visitors are welcome at Silver Court.

Parking

  • Onsite parking is available, including disabled spaces.

Silver Court Reviews (78)

Total of 78, showing 1-20
9.7

Silver Court has a Review Score of 9.7 (9.668) out of 10, based on 20 reviews in the last 2 years. Over all time Silver Court has 78 reviews.

Overall Experience

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Date Published

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Review from Alison P (Daughter of Resident) published on 19 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Silver Court since May 2024. It has a lovely welcoming atmosphere with friendly and helpful and caring staff.
The building is bright and airy. The rooms have low widows so that there is a good view of the gardens.
It is lovely to see the photos taken by the staff of the activities
that the residents have enjoyed and it allows me to know what Mum has been doing. The singers are very popular.
It has given me peace of mind to know she is so well cared for.

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Review from Catherine M (Daughter of Resident) published on 14 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am truly grateful to all the staff at Silver Court for the kindness and patience with which mum is always treated. It is such a relief to know she is in good hands.
The support we the family receive, is also invaluable. As I live outside the UK, the video calls and the regular updates the team give
me mean that I feel that I am always in touch with mum.
Whenever I visit, I am always made to feel so welcome and part of Silver Court.

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Review from S P (Wife of Resident) published on 1 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband can e very challenging at times but he is always treated with dignity and respect, care and kindness.

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Review from Ken R (Relative of Resident) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely relative became a resident at Silver Court in May 2021: she passed away at the very end of March 2025, having spent nearly 4 years in their care, so we have direct and extensive knowledge of this Care Home.
If it were possible, I would be tempted to score Silver Court at an 11, but the maximum
is a 10, so it's a 10.
We visited regularly and always found the place warm, clean and welcoming. We were constantly impressed with the diversity of the weekly 'programme of events' for residents and the manner in which the staff constantly interacted with their 'family' of guests.
In our experience, every aspect of care and attention shown to our her was at the highest standard and we will be forever grateful to the whole team at Silver Court for the warm and caring way in which they looked after her during her time there. ..

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Review from Estelle H (Daughter of Resident) published on 26 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Silver Court continue to be the most understanding, hard working, caring and utterly incredible team that I have seen. I feel so lucky and privileged to have their support for my mum, and every day, I feel confident that my mum is cared for with genuine love. Nothing is ever too much trouble,
everyone goes out of their way to make my mum feel happy, calm and safe. It is quite incredible and I can't thank every single person enough, for the tireless work they do. You are all so, so appreciated by me and my sister and brother. Genuine thanks for everything you do, every day.

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Review from A A (Friend of Resident) published on 24 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are always very helpful and caring. My friend always looks clean and tidy. He also looks content in the home.

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Review from h w (Daughter of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 4/5 months at Silver Court. We are so grateful to the staff. They are all so lovely, welcoming and caring. My mum was very happy at Silver Court and we know she was well looked after. We would totally recommend this care home.

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Review from J S (Daughter-in-law of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was living here for a few years before she passed away. The care was second to none. They looked after her so well, she was able to continue to enjoy all the things she did before she became unwell, her music and mostly having fun. Thank you.

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Review from Valerie M (Niece of Resident) published on 10 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle became a resident at Silver Court Care Home in February 2024, being 100 years old, always looked after himself, he adjusted quite quickly with the help of the staff. On November 7th his birthday now 101yrs. Silver Court made a room available for us as a family as some travelling long distance
to Celebrate his birthday. The family would like to express their appreciation for all the staff who made his birthday so special. They made sure we had everything we needed, decorated the room with banners and balloons, especially three showing 101. My Uncle has had much to say "It was better than his 100th". This is such a comfort knowing that my Uncle is safe and cared for.

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Review from Paula P (Daughter of Resident) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in this home for a few years. The staff from day one showed great care and support for her and us, always a smile and names. I could always speak to someone if I wanted to.
The home is always very clean and cared for.
Mum has always been happy and well looked after clean and tidy,
a smile for all.

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Review from K F (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Our family is currently incredibly disappointed with the continued failure of the care home to abide by the agreed care plan for our mother.
Staff repeatedly fail to fit hearing aids on a daily basis, leaving our mother struggling to hear.
Teeth are not cleaned and maintained on a daily basis.
A
doctor's appointment has been requested on multiple occasions, yet to be confirmed.
Her room often has an unpleasant smell.
Bins are frequently full of rubbish and dirty cups and dishes are left uncollected.
We are extremely concerned about the poor standards of communication from staff to management and the lack of feedback to the family.
Customer service standards and respectful conversion from staff to family are often questionable.
We expect things to improve.

Reply from Abbie Partridge, Home Manager at Silver Court

Thank you for your review. We take all feedback and concerns very seriously here at Silver Court. Our priority is ensuring we provide person centred care, safety, dignity and respect to all our residents, so I am very sorry to hear you feel this has not been delivered. Please can you contact me to discuss this further, as I want to ensure we can resolve any of your concerns and that you and your family and, most importantly, your mum, is satisfied with the care and feels happy and at home with us here at Silver Court. Thank you again for your feedback.

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Review from Andrea G (Daughter of Resident) published on 7 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at Silver Court. She says the staff are very kind and she loves the food. She says we couldn't have chosen a better home for her! I have found the whole team to be very person-focused, ensuring resident's wishes are paramount. There is always a lot of laughter and you are always made
to feel very welcome when you arrive. Staff really know residents and are keen to keep you up to date with anecdotes and activities your loved one has been up to. When Mum has been unwell, the team has been quick to inform us of the situation and keep us up to date. I am so pleased we made the decision to bring Mum to Silver Court. From the moment she arrived, the team have gone out of their way to make her feel welcome and part of the family. I think we have been very lucky to find such an excellent home. Thank you, everybody, you are very much appreciated.

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Review from Tracy S (Son of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted into Silver Court in July this year. We were concerned about how she would settle as she is 94 years old with worsening dementia.
We needn't have worried because the staff went out of their way to make sure Mum felt safe and cared for. They also looked after us, the extended family
as the move affected us too.
The effort the staff go to to ensure Mum and the other residents get the best out of each day is phenomenal.
We receive regular newsletters of the activities laid on, of the arranged visitors they organise to the home to make sure their days are varied.
We were offered two choices of placement for Mum. The first home we viewed traumatised us so much that I shall never forget it. With trepidation, we drove towards Silver Court and immediately knew Mum would be okay there. We stopped worrying immediately.
Thank you to all the staff, be it carers, catering staff, domestic staff and administrators, gardeners and maintenance staff for giving Mum a happy, safe home.

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Review from Jackie B (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Silver Court from February 2023 up until March 2024. We loved it from the minute we arrived. It is bright and airy and all the staff are so kind and friendly. They were exceptionally sweet to my dad and looked after him so well. My sister and I never felt worried. They really
cared for him in his last few days and we will never forget the care they showed. I would not hesitate to recommend Silver Court for your loved one.

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Review from M M (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My visits are always welcomed with a friendly smile and greeted in a professional manner. There is an obvious warmth and respect that is shown by the carers for all the residents. Dad is treated well and has recently become involved in helping out with the gardening; encouraging him to be active and
getting fresh air while having a focus to help keep his mind active.

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Review from R B (Grandson of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff never greet you with their name on the units. The cleanliness of the unit kitchen is a worry. When staff take out cutlery for you and disinfect it before handing it to you and it is still not clean. Ongoing problem with clothes being thrown in bottom of wardrobe rather than hung up or folded and
put into drawers. Nan seems comfortable.

Reply from Abbie Partridge, Manager at Silver Court

Thank you for taking time to review Silver Court as we are pleased your Nan is settled living with us. High quality care for our residents is our priority at Silver Court. I have discussed the highlighted issues with my care and housekeeping team but would appreciate the opportunity to discuss this with you at a mutually convenient time, to ensure these matters are resolved to your satisfaction.

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Review from Denise C (Granddaughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was at silver court for 19 months. From start to finish staff were kind and supportive to her and the family. It was not an easy decision for any of us when it became clear that it was not safe for Nan to live alone any more. The transition period was not easy but staff were always able to reassure
us that things would get better and Nan would become more settled and they were right. The effort all staff make with the entertainment, summer fetes etc is amazing. The staff are patient and caring and knew how to get Nan smiling. They are like a family and welcome you with open arms. When Nan was poorly staff would even pop in to see her on their days off. From my experience, I would not hesitate to recommend Silver Court.

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Review from Raj K (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a lovely, happy atmosphere. My mum loves the care staff, all of whom are very cheerful all of the time. They also take proactive care of my mum's needs, physically, emotionally and medically. If they detect any medical need, they contact the GP immediately. The staff are all very hardworking
and efficient. The care home is bright, cheery and feels spacious.

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Review from Beverly L (Daughter of Resident) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Silver Court for just over a year and I can honestly say I am in awe of the manager and the team. The staff genuinely love my mum and although she is reluctant to leave her room, they always include her in everything, from crafts to Pat dog sessions, they will make sure to go to her
in her room. This August I had my first holiday for four years, I was able to go away safe in the knowledge that Mum was happy and she didn’t miss me at all! Events such as Christmas, the manager and the team always ensure the residents have fun and are all included. I have a lot of experience with care homes through my work and I know I am blessed that Mum is in their care. Mum always looks well cared for and the home doesn’t smell nasty like some do! At this point I would like to mention particular outstanding staff but I can’t as they are all amazing! In what has been the most difficult time of my life they have been there, not only for Mum but for me too, Thank you team Silver Court!

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Review from N K (Granddaughter of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with Silver Court Care home. The staff are always very friendly and attentive. My relative is very happy here, they regularly tell me how happy they are with Silver Court and how friendly the staff are and how much they care. The food seems to be great quality too.

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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Silver Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.668 for Silver Court is calculated as follows: ( (184 Excellents x 5) + (34 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 238 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silver Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (0)

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Frequently Asked Questions about Silver Court

What types of Care is Silver Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Silver Court have?

There are 42 Single Rooms.

What are the Facilities & Services at Silver Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Silver Court to the centre of East Grinstead?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Silver Court to verify any information. View our terms and conditions. Silver Court has an Enhanced Service - more info.