Silver Court

Halsford Lane, East Grinstead RH19 1PD

Silver Court in East Grinstead is run by Anchor, which was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. The home is situated close to the High Weald Area of Outstanding Natural Beauty. The home provides residential and dementia care for up to 42 customers in homely and comfortable single ensuite rooms.   

The care team works with customers and their loved ones to create detailed care plans which ensure each individual’s health and care needs are continually met. Dementia care is available and staff receive on-going training to ensure their approach always reflects best practice. Anchor works hard to get to know its customers, build relationships and ensure all aspects of the service provided are at the highest level.

Anchor has almost 50 years’ experience as a not-for-profit provider of services to older people and aims to raise standards and exceed expectations by reinvesting money into its services and properties.

Group: Anchor

Person in charge: Jane Baxter (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 42

Rooms with ensuite WC: 42

Facilities & Services: Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Silver Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Silver Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Silver Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.451 for Silver Court is calculated as follows: ( (132 Excellents x 5) + (81 Goods x 4) + (23 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 237 Ratings = 4.451

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.714 Points relating to the number of positive Reviews for Silver Court is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8.4 Target = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Silver Court has a Review Score of 9.2 (9.165) from 20 Reviews


Average Ratings

  • Excellent
    10
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Silver Court?

  • Extremely LIKELY
    15
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Silver Court

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Nephew of Resident/Service User
    2
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • more

Caring staff. Personal touch.Open, friendly bright environment. Genuinely interested and concerned for the resident's welfare. Always the same staff on duty continuity of care. Good communication.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   3.9 out of 5

The staff are very kind. I feel very safe here. I am as happy as I can possibly be. I have been in another care home and this is by far the best - it's 100%!

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   5 out of 5

I have found the staff and carers very nice and helpful, people. My wife feels safe and well. Best home I have had the pleasure to visit to see my wife.
The home is clean and the food is good and prepared very nicely.
The rooms are kept nice and the residents are always clean and smart and looked after when resting and doing their own things and plenty of things to do to keep them happy and active.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   4.3 out of 5

The carers are well-meaning and kind but there are too few of them really to manage the needs and numbers of residents.
For example, this afternoon, one carer was on duty with (I understand) 20 residents to supervise. She was to be alone with them for three hours - between approximately 1.30 and 4.30.
Help would be available elsewhere in the home if required.
Several residents are bed-bound with pressure sores so essential care (fluids and turning) would not be safely achieved, which must be compromising recovery.
The home manager was not in her office when I had to leave so I wasn't able to discuss the inadequate staffing.

How likely would you be to recommend Silver Court? Neither Unlikely or Likely

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Average Rating:   3.1 out of 5

Jane Darani, District Manager at Silver Court responded to this review on 29 Jan 2018:

Thank you for your review. Anchor is committed to providing excellent care for all our residents and we take any concerns raised by residents and their families very seriously.
We are pleased that you had the opportunity to discuss your concerns both with the home and with CQC when they visited on the 12th and 13th December. We are pleased that we continue to support your family member at Silver Court and we would be happy to discuss your experience and the findings of the CQC with you, so please contact the Home Manager directly or customer.relations@anchor.org.uk.

We find the care given is good, the staff care about the residents. The home is clean and does not have the nasty smells that care homes have! The home is all on one level so that there is no dependency on lifts. It has been designed from scratch which means it was not converted from something else. The food is very good and comes directly from the kitchen, so it is hot when it arrives, it is also served on hot plates so that it keeps hot longer.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   4.2 out of 5

I would definitely recommend Silver Court. The home retains its staff who are all so caring, there are many activities for the residents and the food is outstanding. My husband has settled very happily which is a huge relief to my family.
There are internal gardens which the residents really enjoy in summer and through the windows in winter too.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   5 out of 5

I know my husband is safe and well cared for. The food is exceptional - well prepared and prepared. Team leaders are professional in their approach to the work they do. Lovely conservatory which is nice to sit in when visiting. The sensory garden is a calm and peaceful area to walk around.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   4.4 out of 5

My nan is a resident at this care home, the home is very welcoming as you walk in. Not a day goes by when my nan is lonely as she always has people surroundings her. The care she receives is outstanding. I would not change that in any way. It is always hard when a relative goes into a care home but I have received more support than ever from the whole care staff team and management.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   5 out of 5

We are satisfied with my sister as she is well cared for and happy in Silver Court.

How likely would you be to recommend Silver Court? Likely

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Average Rating:   4 out of 5

Mum has been here since July 2016 and took about 4 weeks to settle. The staff are very kind and treat her with dignity and quickly gained knowledge of how to treat her individually. I visit weekly and am welcomed by staff and residents.
The home is nicely laid out and well kept. It is secure and there are nice gardens (also secure).
Mum is happy and relaxed here.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   4.3 out of 5

We are very pleased with the care mum receives.
The staff are very friendly and helpful. We are involved with the running of the home. There are lots of activities to choose from. There is a wide choice of food on the menu.
The home is always clean and updated on a regular basis.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   5 out of 5

My mum has been in Silver Court for 3 years. I have always found staff kind and helpful, home well run and clean, bright and quiet. She is taken on trips out.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   4.6 out of 5

When my 91-year-old uncle needed to go into care 18 months ago, we visited a number of care homes in the area. We settled on Silver Court because of the way we were greeted and shown around the excellent facilities which are all on ground floor level. My uncle settled very well and although he is a private and obstinate man used to living on his own he has adapted to the routine of being in care. He appreciates the good food, the friendly, caring staff and the occasional outings. We would certainly recommend Silver Court to anyone looking for a home for an elderly relative.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   4.8 out of 5

No time to do this! - I am happy and find the staff friendly, kind and thoughtful.

How likely would you be to recommend Silver Court? Likely

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Average Rating:   3.9 out of 5

I find most of the staff very helpful and friendly. Some are to be desired.

How likely would you be to recommend Silver Court? Likely

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Average Rating:   3.5 out of 5

Mum has been here for just over three years. She is treated with such great respect and understanding. Mum is so settled there and you can just tell that she is comfortable with her surroundings. She has the freedom to walk inside and outside. The staff are caring always and have time for Mum and me.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been at Silver Court for two and a half years. She settled in straight away and is very happy here.
All the staff are lovely and have never got a smile off their faces.
The place is always very clean and the food is excellent.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   5 out of 5

My mother, who has Alzheimer's has lived at Anchor's Silver Court home for nearly two years. Silver Court really provides a home from home experience. All the staff are very friendly and professional and work together well to help my Mum with the impact of her Alzheimers. Her independence is maximised but there is always support on hand, along with a range of activities and visits. The accommodation kept to a good standard and feels very homely. My Mum is happy there and comments on how kind the staff are. As her son, I feel we are part of a bigger family.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   4.4 out of 5

Everything seems first class.

How likely would you be to recommend Silver Court? Likely

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Average Rating:   4.5 out of 5

I find the staff at Silver Court to be absolutely brilliant. They really look after and care for the residents. The management team are always helpful and friendly. The home is beautiful. The home is one of the best in the area. I highly recommend this superb service.

How likely would you be to recommend Silver Court? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 19 Apr 2018

We currently have two vacancies for care. Please contact Silver Court directly for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Silver Court