Silver Court

Halsford Lane, East Grinstead RH19 1PD
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9.7 78 Reviews
  • Silver Court, East Grinstead
Silver Court in East Grinstead is situated close to the High Weald Area of Outstanding Natural Beauty. The home provides residential and dementia care for up to 42 residents in homely and comfortable single ensuite rooms. Silver Court continues to welcome new residents.

Silver Court is a Veteran Friendly Framework accredited care home. The care team works with customers and their loved ones to create detailed care plans which ensure each individual’s health and care needs are continually met. Dementia care is available and staff receives on-going training to ensure their approach always reflects best practice.

The staff works hard to get to know its customers, build relationships and ensure all aspects of the service provided are at the highest level.

As one of England's largest not-for-profit providers of housing and care for those over 55 years of age, Anchor continually reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1684
  • Self-Funded Residential Dementia Care: from £1684
  • RESPITE Self-Funded Residential Care: from £1684
  • RESPITE Self-Funded Residential Dementia Care: from £1684

Colleagues at Silver Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Silver Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Abbie Partridge (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Silver Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (42)

Visiting

  • Visitors are welcome at Silver Court.

Parking

  • Onsite parking is available, including disabled spaces.

Silver Court Reviews (78)

Total of 78, showing 61-78
9.7

Silver Court has a Review Score of 9.7 (9.668) out of 10, based on 20 reviews in the last 2 years. Over all time Silver Court has 78 reviews.

Overall Experience

  • 61
  • 13
  • 3
  • 1
  • 0

Date Published

78
7
13
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58

Review from Stephen J (Son-in-law of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident for over 3 years.
The care and attention she received were exemplary.
Staff and management are very careful and considerate and treat residents with friendliness and respect.
Housekeeping is excellent and the food is thoroughly appetising.
The general environment
is bright and homely, the secure gardens a bonus.
It was a joy to visit the home and become part of the extended family.

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Review from Philippa H (Daughter of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a recent letter we sent to Silver Court expressing our warm sentiments:


We just wanted to express our immense gratitude to you for the amazing care Silver Court has provided for my father and continues to offer.


Silver Court is an exceptionally comfortable, warm and homely community

with wonderfully kind and diligent staff. It is very well organized, the food is delicious and the gardens are quite beautiful. In spite of his advanced illness, my father is very happy at Silver Court, enjoying the many activities and loving attention he receives from his carers. We very much hope that he will be able to continue to stay with you as we know that you are providing exceptional care. Should any prospective clients/guests require a reference for Silver Court we would be happy to provide a very positive one at any time.


Thank you once again for being such a positive influence in our family's lives.

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Review from L T (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff. Personal touch.Open, friendly bright environment. Genuinely interested and concerned for the resident's welfare. Always the same staff on duty continuity of care. Good communication.

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Review from P S (Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind. I feel very safe here. I am as happy as I can possibly be. I have been in another care home and this is by far the best - it's 100%!

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Review from J L (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are well-meaning and kind but there are too few of them really to manage the needs and numbers of residents.
For example, this afternoon, one carer was on duty with (I understand) 20 residents to supervise. She was to be alone with them for three hours - between approximately 1.30 and 4.30.
Help
would be available elsewhere in the home if required.
Several residents are bed-bound with pressure sores so essential care (fluids and turning) would not be safely achieved, which must be compromising recovery.
The home manager was not in her office when I had to leave so I wasn't able to discuss the inadequate staffing.

Reply from Jane Darani, District Manager at Silver Court

Thank you for your review. Anchor is committed to providing excellent care for all our residents and we take any concerns raised by residents and their families very seriously.
We are pleased that you had the opportunity to discuss your concerns both with the home and with CQC when they visited on the 12th and 13th December. We are pleased that we continue to support your family member at Silver Court and we would be happy to discuss your experience and the findings of the CQC with you, so please contact the Home Manager directly or customer.relations@anchor.org.uk.

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Review from Alan M (Nephew of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the care given is good, the staff care about the residents. The home is clean and does not have the nasty smells that care homes have! The home is all on one level so that there is no dependency on lifts. It has been designed from scratch which means it was not converted from something else.
The food is very good and comes directly from the kitchen, so it is hot when it arrives, it is also served on hot plates so that it keeps hot longer.

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Review from J H (Wife of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Silver Court. The home retains its staff who are all so caring, there are many activities for the residents and the food is outstanding. My husband has settled very happily which is a huge relief to my family.
There are internal gardens which the residents really enjoy
in summer and through the windows in winter too.

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Review from Sally C (Wife of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know my husband is safe and well cared for. The food is exceptional - well prepared and prepared. Team leaders are professional in their approach to the work they do. Lovely conservatory which is nice to sit in when visiting. The sensory garden is a calm and peaceful area to walk around.

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Review from Anthony H (Nephew of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my 91-year-old uncle needed to go into care 18 months ago, we visited a number of care homes in the area. We settled on Silver Court because of the way we were greeted and shown around the excellent facilities which are all on ground floor level. My uncle settled very well and although he is a
private and obstinate man used to living on his own he has adapted to the routine of being in care. He appreciates the good food, the friendly, caring staff and the occasional outings. We would certainly recommend Silver Court to anyone looking for a home for an elderly relative.

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Review from Chris D (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No time to do this! - I am happy and find the staff friendly, kind and thoughtful.

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Review from W B (Sister of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are satisfied with my sister as she is well cared for and happy in Silver Court.

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Review from J B (Granddaughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is a resident at this care home, the home is very welcoming as you walk in. Not a day goes by when my nan is lonely as she always has people surroundings her. The care she receives is outstanding. I would not change that in any way. It is always hard when a relative goes into a care home but
I have received more support than ever from the whole care staff team and management.

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Review from Robin G (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here since July 2016 and took about 4 weeks to settle. The staff are very kind and treat her with dignity and quickly gained knowledge of how to treat her individually. I visit weekly and am welcomed by staff and residents.
The home is nicely laid out and well kept. It is secure and there
are nice gardens (also secure).
Mum is happy and relaxed here.

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Review from Marion G (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Silver Court for two and a half years. She settled in straight away and is very happy here.
All the staff are lovely and have never got a smile off their faces.
The place is always very clean and the food is excellent.

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Review from D F (Son of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything seems first class.

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Review from Pauline C (Friend of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find most of the staff very helpful and friendly. Some are to be desired.

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Review from Penny F (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for just over three years. She is treated with such great respect and understanding. Mum is so settled there and you can just tell that she is comfortable with her surroundings. She has the freedom to walk inside and outside. The staff are caring always and have time for Mum and me.

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Review from Clive B (Daughter of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff at Silver Court to be absolutely brilliant. They really look after and care for the residents. The management team are always helpful and friendly. The home is beautiful. The home is one of the best in the area. I highly recommend this superb service.

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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Silver Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.668 for Silver Court is calculated as follows: ( (184 Excellents x 5) + (34 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 238 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Silver Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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