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Excelcare Primrose Croft

Primrose Street, Victoria Street, Cambridge, Cambridgeshire CB4 3EH
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Excelcare Primrose Croft, Cambridge
Excelcare Primrose Croft, Cambridge
Excelcare Primrose Croft, Cambridge

Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia.

The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge City Centre, which has a range of shops including a Post Office, banks, supermarkets, and bakers, along with pubs, restaurants and cafes and a market every day....  

Care Provided by Excelcare Primrose Croft

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,365From £1,365
Residential Dementia CareFrom £1,365From £1,364

Contact Excelcare Primrose Croft to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rachel Pardoe(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (38)
  • Single Rooms with ensuite Wet Room (10)

Excelcare Primrose Croft Reviews (81)

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9.8

Excelcare Primrose Croft has a Review Score of 9.8 (9.826) out of 10, based on 32 reviews in the last 2 years. Over all time Excelcare Primrose Croft has 81 reviews.

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Review from Nick W (Son of Resident) published on 20 July 2026 Submitted via Website
Overall Experience

I did a lot of research into care homes around Cambridge before placing both my parents here; and I have to say that all of my hopes for the quality of care that they would receive at Primrose Croft Care Home have been fulfilled. Primrose is a remarkable place, full of genuinely caring and well trained staff at all levels, who consistently go the extra mile not only in looking after the personal and medical needs of my parents (one of whom has dementia, the other having leg problems and mobility issues), but in also developing a proper relationship with them both, that is authentic, human... and humane. On admin and managerial levels too, the home is very well run, which makes life much easier for me as the middle-aged child of elderly parents, with my own family to look after! My parents' rooms are excellent, the activities in the social areas imaginative (art and exercise classes, pet therapy, beach trips), and the patio and lawn have been indispensable this summer of course. Bravo

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you for your wonderful review. We are delighted that both your parents have settled so well at Primrose Croft and that the care and support provided by our team has met your expectations. Your kind words about our staff, activities and home environment mean a great deal to us. We will be sure to share your feedback with the team. Thank you for your trust and support

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Review from Dave C (Son of Resident) published on 17 June 2026 Submitted via Website
Overall Experience
I would fully endorse and recommend Primrose Croft Care Home. The help, support, compassion
and professionalism they all showed my Father, my wife and myself for 5 months was truly outstanding. Nothing is too much trouble and they always greeted us when visiting.
We had constant updates when needed and kept us informed of Dad's health and happiness, which was extremely reassuring when we lived a fair distance from the home. We could not have been more happy or at ease knowing Dad was being looked after around the clock by caring staff.

Very happy to recommend this establishment.

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you so much for your lovely review. It was a privilege to care for your father. Thank you for trusting us with your father's care and for your kind recommendation.

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Review from Roy S (Son-in-law of Resident) published on 18 May 2026 Submitted via Postal Card
Overall Experience

My mother in law has settled very well in the home, the quality of the staff is excellent, nothing is too much trouble, someone is on hand all the time to reassure and put her mind at rest. The activities are great and very inclusive giving support so everyone can take part, it really feels like a family atmosphere, I cannot express how professional and good the staff are, always going the extra mile to make this home truly a home and everyone including family and visitors welcome.

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you so much for your lovely review. We are delighted to hear your mother-in-law has settled in so well and feels happy and supported. Your kind words about our team mean a great deal, and we're so pleased the warm, family atmosphere has made such a positive difference. Thank you for your trust and support.

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Review from Ann J (Friend of Resident) published on 13 May 2026 Submitted via Website
Overall Experience

I recently visited a family friend at Primrose Croft and was genuinely impressed by the level of care provided. Everyone was warm and welcoming, engaging in conversations and activities as well as happy to answer any questions. It was wonderful to see how attentive and compassionate the team are!

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you so much for your kind words. Were delighted to hear you had such a positive experience at Primrose Croft. Our team takes great pride in providing compassionate, attentive care, and your feedback means a lot to everyone. We truly appreciate you taking the time to share your experience!

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Review from Jane S (Daughter of Resident) published on 6 May 2026 Submitted via Website
Overall Experience

My mother moved into Primrose Croft at the end of January 2026. It was heartbreaking to see how unwell she looked, how she was struggling with everything day-to-day. We had tried putting in place meals on wheels and various other aids to try to help but nothing was taking away the look of fear on her face when she had been alone. We tried with her staying with us but it just wasn't helping her. We didn't know what we were doing and couldn't find any help with questions. Today I have just visited her in Primrose Croft and the change in her is unbelievable. You looks younger, her face looks rosier and she looks like my mum again. She is singing as she walks around. I honestly cannot praise the staff enough for what they are doing for her. They are always smiling and know everyone's name. It's things like this that make the residents feel seen and heard. The staff are this homes biggest asset. They are always happy to help with any questions you have and are kind, amazing people.

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you so much for your kind words. It means a lot to us to hear how well your mum is doing and to know shes feeling happier and more like herself again.

Were grateful you trusted us with her care, and your feedback will mean so much to the whole team.

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Review from Jennifer P (Daughter of Resident) published on 17 April 2026 Submitted via Postal Card
Overall Experience

The staff are so friendly and kind. Always smiling and warm to residents and visitors. Also each other. Mum looks so well and happy, she is well fed and the food is a nice variation of food. The home is warm and clean.

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you for your lovely feedback. Were so pleased to hear your mum is happy and well cared for, and that our team and home environment made such a positive impression.

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Review from Kieran M (Grandson of Resident) published on 17 April 2026 Submitted via Postal Card
Overall Experience
Wonderfull staff who are very friendly

Lovely atmosphere put my mind at rest for the care of my Grandmother Jean

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you for your kind words. We're so glad you felt at ease and enjoyed the atmosphere. Your feedback means a lot to us.

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Review from A W (Daughter of Resident) published on 10 April 2026 Submitted via Postal Card
Overall Experience

Very happy with the care received by my mother so far (resident 3 months).

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you so much for your lovely review. We're truly grateful for your kind words

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Review from P C (Son of Resident) published on 26 March 2026 Submitted via Postal Card
Overall Experience
To my relief and delight, our mother settled in very quickly. From the start she sang the praises of the very friendly staff. All the employees I have met so far are so pleasant and helpful! Looking after old people cannot be a fun job, but there is always happiness in the air at Primrose Craft.
In addition, when we have asked for a picture to be hung or an appliance mended, it has always happened fast. So: top marks so far!

Now all you need is to oil that squeaky front gate...

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft
Thank you so much for your kind and thoughtful review. We're delighted to hear that your mother has settled in so quickly and is enjoying her time with us.

Your comments about our staff mean a great deal, they work hard to create a warm and happy environment, so it's wonderful to know that's been...  

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Review from Sally Ann B (Daughter of Resident) published on 18 March 2026 Submitted via Website
Overall Experience
Primrose have really been looking after my father and he is very happy. The staff are respectful and considerate and very kind to all the residents and families. Each resident has a special place.

I am always very happy to visit my father and am always welcomed with a smile. The staff are listeners.

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you so much for your kind and thoughtful review. It truly means a great deal to us to hear that your father feels happy and well cared for.

Your comments about our staff being attentive listeners and making each resident feel special are incredibly encouraging, and we will be sure to share...  

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Review from Sharon W (Daughter of Resident) published on 16 February 2026 Submitted via Website
Overall Experience

I have never seen my mum look so well. She is happy, calm, and settled. The care she receives is kind and respectful, and knowing she is well looked after gives our family real peace of mind. Thanks to all the staff

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you for your kind words. I will make sure to pass this on to the team.

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Review from Judith P (Daughter of Resident) published on 30 December 2025 Submitted via Website
Overall Experience
Primrose Croft care home is like a family. All staff are on hand to assist with anything Dad needs. They are all very supportive to us as a family. Nothing is to much trouble. If dad's medication changes or he needs medical attention they let me know straight away so I know what's going on.

If Dad needs anything they will let me know so I can get what he needs and take it.

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you for your kind feedback. Were so pleased to hear that you feel Primrose Croft is like a family and that our team supports both your dad and your family well. Keeping you informed and ensuring your dad receives the best possible care is very important to us. Your comments mean a great deal to the whole team.

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Review from Susan L (Daughter of Resident) published on 20 November 2025 Submitted via Website
Overall Experience

Primrose croft is a wonderfully family home. Very caring and friendly staff. Who take excellent care of my dad. Management are always around and approachable. We couldn't wish for a better home. Highly recommend

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you so much for your wonderful feedback. Were truly delighted to hear that your dad feels at home at Primrose Croft and that our teams care and friendliness make a positive difference. Our staff and management take great pride in creating a supportive, family-focused environment, and your kind words mean a great deal to us. Thank you for your recommendation its greatly appreciated.

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Review from L G (Relative of Resident) published on 31 October 2025 Submitted via Website
Overall Experience

Primrose Croft is a lovely home, very warm and welcoming. The staff are always friendly and caring. Everyone always looks happy and content, loving seeing all the activities via their social media. Couldn't wish for a better home.

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you so much for your kind words! We're delighted to hear that you find Primrose Croft so warm and welcoming. Our team takes great pride in creating a happy, caring environment for everyone, and it means so much to know that it shines through.

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Review from Brigita M (Granddaughter of Resident) published on 6 October 2025 Submitted via Website
Overall Experience

My nan has been living at Primrose and I honestly couldn't be happier with the care she receives. The staff are so kind, patient, and genuinely care for her as if she were their own family. Every time I visit, she looks well looked after, comfortable, and happy. The home itself feels warm and welcoming, and it gives me such peace of mind knowing she's in such safe, loving hands. We are so grateful to everyone there for the amazing support and care they give every single day.

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you so much for your lovely review. We're truly grateful for your kind words and so glad your nan feels happy and cared for at Primrose. Its a privilege to support her every day.

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Review from Kevin N (Son of Resident) published on 26 August 2025 Submitted via Postal Card
Overall Experience

The staff at Primrose Croft look after my father very well. It's nice to know he's in safe, secure hands. Well done all.

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Dear Kevin,Thank you so much for your kind words and for taking the time to leave this lovely review. We're delighted to hear that you feel your father is safe and well cared for at Primrose Croft - that's exactly what we strive for every day.

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Review from A C (Daughter of Resident) published on 11 July 2025 Submitted via Postal Card
Overall Experience

Very caring and also they always have time to address any problems. Laundry can be a bit of a problem. But not a huge one. I feel that they (all the staff) have my mums best interests at heart.

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you for your kind words. We're so glad you feel supported and that your mums best interests are being looked after. We appreciate your feedback on the laundry and will work on improving it. Thanks again for your trust!

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Review from A H (Daughter-in-law of Resident) published on 1 July 2025 Submitted via Postal Card
Overall Experience

Staff are very friendly and well trained. They know my mother in law very well including her likes and dislikes. The number of staff feels appropriate. I appreciate how well my mother in law is treated even in difficult situations.

Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Primrose Croft

We're really pleased to hear that you feel confident in the care your mother-in-law receives. It's so important to us that each resident is known and understood as an individual, so your comments about our team recognising her likes and dislikes mean a lot. We're also glad you feel the staffing...  

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Review from Angela B (Daughter-in-law of Resident) published on 1 July 2025 Submitted via Postal Card
Overall Experience

I am very happy with the care my father in law receives. All the staff are very helpful and very nice. Always explains everything we need to know.

Reply from Lorna Brown, Sales & Marketing Business Partner at Excelcare Primrose Croft

Were truly grateful to hear that youre happy with the care your father-in-law receives. Our team works hard to ensure every resident and their family feels supported, informed, and valued, so your feedback means a great deal to us. Well be sure to share your comments with the stafftheyll be delighted to know their efforts are appreciated.

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Review from Jackie B (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card
Overall Experience

My mum went into Primrose Croft in March. We were all made welcome and my mum was made to feel safe and included straight away. The staff were so kind, helping my mum to settle in. She was included straight away to all that was on offer at the home. It's a very happy place and all staff are so friendly. The home has provided us all with peace of mind knowing my mum has 24 hour care with people that truelly do all they can to keep her safe and happy.

Reply from Rachel Pardoe, Home Manager at Excelcare Primrose Croft

Thank you for taking the time to review Primrose Croft. I'll be sure to pass along your kind words to the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 November 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (11) & Events (0)

News
  • 08 Jul 2026

    It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...

  • 17 Feb 2026

    Frank Sinatra and Googlebox keep happy couple smiling after 74 years together Love, companionship and kindness are at the heart of everything we do across the Excelcare family. We understand...

  • 06 Jan 2026

    Members of the Excelcare family welcomed the New Year by sharing their favourite memories from 2025 and their hopes for the year ahead. Taking time to reflect on the past...

Upcoming Events

There are no upcoming events for Excelcare Primrose Croft.

Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Excelcare
  • 31 Jan 2025Recipient: Excelcare
  • 31 Jan 2024Recipient: Excelcare

Accreditations

Meet the Team (2)

Rachel Pardoe
Rachel PardoeJob Title:Home ManagerJoined: 2020

Rachel started working in care when she was 17 and has completed various training and development courses including NVQ levels 2, 3 and 5.

Rachel has been a care home manager since 2015 and started her Excelcare journey in March 2020 when she joined the family at Primrose Croft.

Benny Jose
Benny JoseJob Title:Deputy ManagerJoined: 2013
Benny started his career in care as a Kitchen Assistant in 2006 and then as a Chef at another care home in 2008. Benny begun working as a Healthcare Assistant in 2008 and worked his way up to become a Team Leader in 2009. Benny has achieved his NVQ level 3.

Benny started at Primrose Croft Care Home as a Team Leader in 2013 and was promoted to Deputy Manager in December 2018.

Frequently Asked Questions about Excelcare Primrose Croft

What types of Care is Excelcare Primrose Croft registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Excelcare Primrose Croft have?

There are 38 Single Rooms.

What are the Facilities & Services at Excelcare Primrose Croft?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Excelcare Primrose Croft to the centre of Cambridge?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Primrose Croft to verify any information. View our terms and conditions. Excelcare Primrose Croft has an Enhanced Service -more info.