






Harker House care home has been purpose built in the village of Long Stratton to provide residential care to 35 people over 65-years-old. The home includes a special secure unit for residents living with dementia.
Residents are invited to personalise their furnished room which also contains an emergency call bell system, fire alarm system and TV socket.
The home has adapted baths and showers, a payphone (although residents can choose...
Care Provided by Harker House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees are calculated on the type of room and individual care needs of each applicant. Any external services will warrant additional charges.
The price(s) shown are provided by the care home. Contact Harker House for full pricing details and T&Cs.
Contact Harker House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Norse Care (Services) Ltd
- Private Owned
Person in charge
- Paul Coleman (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (38)
- Single Rooms with ensuite Wet Room (4)
Harker House Reviews (90)
Harker House has a Review Score of 9.7 (9.725) out of 10, based on 14 reviews in the last 2 years.
Over all time Harker House has 90 reviews.
Mum received love, patience, respect, care and kindness during a most vulnerable time in her life. Staff interacted and spent time getting to know her. I could relax knowing she ate well. Staff did everything possible to help create a happy and positive environment. I will always be thankful for the care shown by staff more like family and it is a comfort knowing mum was at Harker House for her final years.
Thank you for completing a review for Harker House, your Mum is very missed at Harker House. I am pleased you are happy with the care and support she received at Harker House.
My brother first came with Dementia and was always jolly and cheeky. The staff reciprocated, but with respect. Now for his last months, although unable to do much they still treated him with humour which he obviously enjoyed as he would smile, we appreciated this very much. They always treated us almost as friends and seemed a dedicated group. We were impressed by the whole service given and couldn't have wished for a better end for our much loved brother, husband, uncle and father. Thank you.
Thank you for kindly taking the time to complete a review for the care you brother received at Harker House. Your brother was a character and made everyone smile with his humour, I am pleased you are happy with the care he received at Harker House. He is very much missed.
My mum was in Harker House for 6 months. The care and love she received in her short time was above and beyond expectation. Whenever we went to visit, management and staff made us feel like their own family and always kept us informed about things. They were very professional in the end of life care for my mum and made a difficult time easier.
Thank you for completing a review for Harker House. I am pleased you are happy with the care your Mum received during her stay at Harker House. Please accept our condolences for your loss.
Harker House was brilliant. They helped and supported my family as well as my father during this very stressful time.
The staff you could not ask for better care and support.
It was my parents' 60th wedding anniversary, and they organised a small party for them and invited friends and family.
Thank you for taking the time to complete this review for Harker House. I am pleased you are happy with the care your father is receiving at Harker House I will pass your compliments onto the team.
Only marked down on room because it is small. But it is well equipped and clean.
Thank you for taking the time to complete a review for Harker House. I am pleased you are happy with the care your Godmother is receiving and will pass your compliments onto the team.
Honestly can't put into words how amazing Harker house were with providing my Nanny the best care possible up until the very end. The staff and manager made sure my family were all looked after when the time was near by providing support, food and drinks and even a shoulder to cry on if needed. We couldn't have asked for a better place for my nanny to life over the past year, the staff we all so welcoming to her on arrival and to our family when we came to visit. We really appreciate that you all went above and beyond to make nanny feel as if she was at her own home and that she was well looked after.
Thank you for completing this review for Harker House. Your Nanny is very missed by all staff, we are very pleased you are happy with the care your Nanny received during her time at Harker. Please accept our condolences for your loss.
Mum was in Harker House for a short time, but everyone was kind to her and looked after her well, and she was very comfortable (thank you).
Thank you for completing a review for Harker House, I am very pleased you are happy with the care your mother received during her stay with us.
I came with my sister to see a resident at Harker House Long Stratton and we were made to feel very welcome from the moment we stepped through the door. The entrance lobby was decorated in celebratory colours for valentines day and it was very well done. The staff that we encountered were very friendly and we had a lovely visit, we will be back.
Thank you for taking the time to complete this review, I am pleased you had a lovely visit to our home and were made to feel welcome. We look forward to your return visit.
All the staff we have met have been very pleasant + smiles all round.
Thank you for taking the time to complete a review for us, I am so pleased your family member is happy living at Harker House. We look forward to you visiting again.
Great reception and friendly. Made welcome straight away.
Thank you for taking the time to complete this review, I am happy that you was made to feel welcome and have settled into your new home.
The home is run by an amazing manager, he has been such a great support in mums final weeks arranging special equipment nothing was too much trouble to keep mum comfortable and support us as a family.
Thank you everyone at Harker.
Thank you for taking the time to complete this review. It has been a pleasure to look after such a wonderful lady over the last 16 months while she has been in our care and get to know you all. I will pass your lovely positive comments onto the team who all work hard to deliver person centered...
Since my mother has been under the care of Harker House, I've noticed a big improvement on both my mothers physical and mental health. Thanking all the team at Harker House for all your care, attention and support. Management and all staff are always happy.
Thank you for taking the time to complete a review for Harker House. I am so pleased you are happy with the care and support your mother is receiving and there has been a big improvement with her physical and mental health since being in our care.
I am so happy with the care and support that my mum has at Harker House. The staff are kind and caring. All excellent. Makes me feel at ease knowing she is getting the best care. Also, it's so clean everywhere, always made to feel welcome too. The best care ever for my mum.
Thank you for taking the time to complete a review for Harker House, I am so pleased you are happy with the care your mother is receiving at Harker House.
She was very nervous but by day two was joining in the bingo and booking herself onto group days out. Whenever I visited her, I was overwhelmed by the Care the staff gave, and I mean all staff, caregivers, catering, cleaners, admin, management, everyone.
Sadly my mum's health took a downward turn very quickly and she suffered a few falls during the night. Once again, Harker House staff took the greatest of care with her and I was kept informed immediately so that I could make my way to the hospital.
My mum sadly passed away in July after the heart failure she had had for years finally took her but I can honestly say that her last few weeks were filled with love and care and much of that was attributable to the staff at Harker House to whom I will be forever grateful.
Thank you for taking the time to write us such a lovely review. Our residents are at the heart of everything we do. Your Mum is very much missed at Harker House. I am pleased we were able to provide such joy to her last few weeks.
Good stimulation.
Clean and well looked after home.
Kind caring staff.
Thank you for taking the time to complete this review, we value your feedback to continue to improve our home. We are very pleased with your comments
Sadly my grandad has just passed away. He was cared for with such love until his last breath. The love that was felt by the carers was overwhelming and made me feel peace.
I know that the whole time my grandad was at Harker House he was loved, listened to and treated with dignity and respect.
I will miss going to Harker House and seeing all the staff and residents but most of all I'm thankful that my grandad and family had the chance to have Harker House in our lives.
Thank you.
Management and staff are very supportive. I had my privacy. We were served the food we preferred. Activities are nice and good. Thank you for everything!
Thank you for your lovely compliment. We always try our best to support everyone in our care in a person-centred way.
Every member of staff from the managers to cooks, the carers to handyman treat the residents like they are their own family, no matter how busy anyone is they have a smile and a friendly word for residents and visitors. Ok, so the rooms might not be the poshest and the building might be a little tired but you need to look past that and witness the care, warmth and love which echoes throughout. There is nowhere else I would want my parents to be. Harker made Xmas so special, there was so much going on from singers to pantomines, choirs to a charity. It's not just for Xmas though, every day there is something happening, they have so much fun.
Thank you for your review, we are so pleased that you are happy with the service that Harker provide to your parents. We always try so hard to ensure everyone is happy and engaged in activities to maintain their wellbeing. There is a real family feel within the home and that's just how we all want it to be, everyone is made to feel welcome and included as they should.
My nan is in Harker House and seems very happy there. I enjoy visiting her as the staff are always really friendly and welcoming. There’s always loads of activities going on, it’s never boring! You can tell the staff genuinely cares about the residents
Thank you for your review, we are so happy that you are pleased with the care your nan is receiving at Harker House.
My brother loved it at Harker House and all his visitors said that's the sort of place they would like to be in.
Thank you for your review, it was a pleasure to look after your brother and he is very missed at Harker House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Harker House.
There are no upcoming events for Harker House.
Awards / Recognitions (1)
- 01 Apr 2017Recipient: Norse Care (Services) Ltd
Accreditations
There are no accreditations posted yet for Harker House.
Meet the Team (1)

I have worked in care since 2007, starting off as a care assistant and progressing into my current position. I have experience of working in various care settings and my last role before joining the team at Harker Houser was as the Manager of a home providing dementia care.
I absolutely love how varied my days are and how rewarding it is to make a difference to residents’ lives by providing good quality, person centred care.
Frequently Asked Questions about Harker House
What types of Care is Harker House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Harker House have?
There are 38 Single Rooms.
What are the Facilities & Services at Harker House?
Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.
How far is Harker House to the centre of Norwich?
10.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Harker House to verify any information. View our terms and conditions. Harker House has an Enhanced Service -more info.