Barchester Warren Care Home

157a Wroxham Road, Sprowston, Norwich NR7 8AF
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9.7 114 Reviews
  • Barchester Warren Care Home, Norwich
The Warren is ideally located close to the stunning Norfolk Broads and English coastline as well as the everyday buzz of Norwich city centre. A purpose-built care home providing first-class residential care, they pride themselves in having created a relaxed, happy and safe community.

At the Warren, the varied range of activities and entertainment offers something for everyone. The Warren hosts a lively and stimulating environment, and in addition to residents gardens, a new vegetable garden development opened earlier this year. Professionals feel confident in providing a true home from home.

Why not pop in for a chat over coffee or lunch and see for yourself all that they have to offer - you're always welcome.
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Care Provided by Barchester Warren Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Warren Care Home to find out the exact price for your requirements.

Contact Barchester Warren Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Warren Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Elizabeth Tacliad (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 1

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (13)

Barchester Warren Care Home Reviews (114)

9.7

Barchester Warren Care Home has a Review Score of 9.7 (9.716) out of 10, based on 31 reviews in the last 2 years.
Over all time Barchester Warren Care Home has 114 reviews.

Overall Experience
  • 79
  • 29
  • 5
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Date Published
  • 114
  • 9
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  • 31
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Reviewer Connection to Barchester Warren Care Home
  • 31
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  • 17
  • 11
  • 7
  • 5
  • 5
  • 3
  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 114, showing 81-100
Review from Geoffrey S (Friend of Resident) published on 3 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having been a regular visitor to The Warren during the past months, I have always been made very welcome and found everyone friendly and obliging. The home is kept to a very high standard and always looks and smells fresh and clean. There is always something going on for the residents either as a group
or individually and on occasions, there are evening events too. The management are always there to greet you at the door and there is always laughter within the home. If I ever found myself needing care of any kind I would not hesitate to go to The Warren as my first and only choice.
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Review from Maureen H (Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to thank everybody in the home for helping me after being depressed for 9 years. Giving me my life back again. Because of all the staff at The Warren, I am now able to move on to housing with care and live a more happy and independent life.
Reply from Jayne Smith, Administrator at Barchester Warren Care Home
It was a great pleasure to look after this lady and we are very pleased she was able to regain her independence.
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Review from E C (Daughter of Resident) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home made my dad comfortable and saw to his daily needs as he began to deteriorate. He was often difficult but the carers went out of their way to try to meet his needs in ways he found acceptable. By the time he died, he was referring to The Warran as "home". We could always be rest assured that
he was being well looked after.
Reply from Emma Bayne, General Manager at Barchester Warren Care Home
It was a pleasure to care for your father and we are really pleased that he referred to The Warren as home. Thank you.
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Review from Derek M (Friend of Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a very pleasant atmosphere at The Warren Care Home. The staff are very attentive and reactive to the resident's needs. There is a comprehensive programme of events each day and there is a general impression that residents wishes are well catered for.
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Review from R G (Son of Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been very happy in The Warren. She has commented on how nice and varied the food is and also on the fact that the staff are helpful, friendly and quick to answer if she needs help. She enjoys the entertainment and although she spends a fair part of her time in her room she also enjoys
a chat at meal times. Personally, I was surprised at how nice The Warren is inside.
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Review from Lee G (Son of Resident) published on 9 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has had a very happy time at The Warren and enjoys her life here. Friendly, caring staff, a great restaurant and many activities.
Reply from Emma Bayne, General Manager at Barchester Warren Care Home
Thank you for taking the time to review our service, we will share your kind words with the team here at The Warren.
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Review from Michael K (Power of Attorney of Resident) published on 25 December 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Generally, the home is satisfactory. However, the quality of food is poor and staff shortages occur all too frequently. At a recent CQC review, it was obvious the home was aware of the pending visit. Extra staff were brought in and conditions temporarily improved. Afterwards, however, the overall standard
dropped again. Frequent change so Manager results in inconsistency - far too many in the last two years.
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Review from Josephine G (Daughter of Resident) published on 21 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring, pleasant and hardworking.
Mother always clean and tidy.
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Review from Donald L (Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only here 1 week but enjoyed it! Staff were all excellent as were most residents. Food good too!
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Review from John S (Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service cannot be criticised in any respect to all the staff. Requests are managed without delay and meals are tasty and well presented.
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Review from Betty B (Respite Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Feels like home. I like coming in for respite care.
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Review from Julie E (Daughter of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Not impressed.
Management and some staff are not up to the standard expected.
Very disappointed.
Reply from Emma Bayne, General Manager at Barchester Warren Care Home
I was very sad to read that you were less than 100% happy with your mother’s stay. We aim to totally satisfy all our residents in every respect of the service and care we offer. We always seek to…read more
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Review from Judy H (Friend of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this care facility very good with excellent food and care. The carers always seem to have time for visitors and residents. Activities seem to please everybody, staff and resident seem to enjoy them. There are also outings which keep residents in touch with the world.
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Review from B S (Respite Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was the 4th time in the last 3 years that I have gone in for a fortnight's respite care. I am very pleased with everything and hope to go for another fortnight in the autumn. There is a kind, caring atmosphere and on the whole, residents are happy, there being those who are never satisfied in whatever
situation!
Considering that the care home is going through a difficult period with some staff changes, as a short stay resident, I felt that things were running smoothly.
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Review from L M (Daughter of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care my mother of 98 years gets in the Warren Care Home. I choose The Warren, putting myself in my mother's position, in that I would feel happy living in there. The staff are very caring and helpful. The food is of an excellent standard and her personal care is very good, My
one concern is the amount of managers who have left in the 2 years mother has been there, also the staff who have left.
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Review from Trevor W (Son of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester should be extremely proud of the team that is in place at The Warren.
The care and compassion shown by all the staff to my mother in her final days was outstanding. All residents are treated with the utmost dignity at all times. I would have no hesitation in recommending The Warren to anyone.
It must be one of the best if not the best. The media is very critical of care homes these days but this is certainly not the case here.
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Review from James R (Son of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The excellent chef who made special gluten-free meals interesting.
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Review from P S (Daughter of Resident) published on 1 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old mother has been in the Warren for almost one month for respite care following several falls leading to debilitating fractures of her hip and lower back. We are now hoping mum will become a permanent resident as she has improved both mentally and physically.


The level of care and encouragement

demonstrated by all members of staff cannot be faulted. I feel supportive management is ensuring a very happy atmosphere.
Nothing is too much trouble and the staff are so helpful and are looking after mum with compassion and empathy.
Mum's room is kept clean and fresh as is her laundry. Mum loves the home cooked meals which are served in a beautiful dining area.She can have food in her room if she wants.
The activity ladies are helping mum join in the many fun/music/craft sessions ensuring her deafness is not making her isolated.
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Review from Keith W (Resident) assisted by family/friend published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were exceptionally kind and helpful. Food and drinks were good. I liked the dog.
Enjoyed outings, especially cider in a pub.
Liked mixing with other residents and made new friends.
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Review from Marian B (Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Nearly 5 years ago, I came to The Warren after having an operation at Papworth on heart valves. I received wonderful care as for a time I couldn't walk. Since then, I have been a regular guest coming 2-3 times a year and always at Christmas as I am elderly (92-year-old lady) living on my own. I am able
to wash and dress myself and use the dining room for all meals. I feel very fortunate as I still have my brain and it still works. I find the cost now quite expensive as I pay the full rate. Do you have a lower charge for people like myself? I would enjoy coming more times in the year to enjoy a happy time at The Warren.
Reply from Tracey Cumby, General Manager at Barchester Warren Care Home
Thank you so much for your feedback Marian. I am sorry that you do not enjoy the range of activities we offer here at The Warren. We do try to offer something for everyone including entertainers…read more
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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Barchester Warren Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.716 for Barchester Warren Care Home is calculated as follows: ( (279 Excellents x 5) + (72 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 366 Ratings = 4.716
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Warren Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (9)

Elizabeth

Elizabeth Tacliad

Job Title: General Manager Joined: 2021

Hi, my name is Elizabeth, and I am the General Manager here at The Warren. Welcome to our website!


I have a background in nursing in my home country and I have completed my level 5 diploma in leadership and management in health and social care in England. In my 16 years of working in healthcare, I have learnt to lead by example and ensure every resident is treated as the unique individual that they are.


I love working for Barchester and leading the team at The Warren in the care and support of residents to provide first-class service that meets their individual needs. We have a truly lovely home and a fantastic team.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care. 

Jade

Jade Labrum

Job Title: Deputy Manager Joined: 2021

Hi, my name is Jade


I have worked within the care sector for over ten years now. I have experience working within the hospital, residential care, dementia and nursing care.
I find working in care very rewarding and find it especially so being able to support residents to have the quality of life they want and deserve.
I have been at The Warren since April 2021, I am really enjoying working for the company and I have been welcomed by all the residents and team, making my job role a pleasure.


Jade

Lisa

Lisa Roll

Job Title: Head Housekeeper Joined: 2014

Lisa has worked at The Warren for 5 years becoming Head Housekeeper in August 2018. Lisa and her team are on hand to assist with any housekeeping issues and always keep the home looking clean and tidy.

Kirstie

Kirstie Bush

Job Title: Activities Coordinator Joined: 2020

My name is Kirstie and I am lucky enough to be the Activities Coordinator here at The Warren.


I have many years of experience working in Activities leisure and lifestyle roles.


I love being part of the Warren team and supporting our residents to live their best lives with fun, interesting, and varied activities available every week. I always feel that the importance of residents' input into our weekly planner is important giving all residents equal opportunity to explore new interests as well as keeping up with previous interests and hobbies.

Jon

Jon Watts

Job Title: Head of Maintenance Joined: 2019

Jon joined the team at The Warren in February 2019 and is always on hand to help staff and residents with any maintenance issues. Jon is a valued member of the team and has a positive can-do approach.

Afua

Afua Menkah Nuakoah

Job Title: Head Chef Joined: 2023

My name is Afua Menkah Nuakoah, and I am the Head Chef here at The Warren Care Home in Norwich.


I am self-motivated with good knowledge and an in-depth understanding of the preparation and presentation of meals.


As the Head chef, I take pride in my work and diligent care to ensure daily meals are prepared as per the weekly menu’s requirements.


I am highly organised and have excelled at managing and working closely with the kitchen team and all the staff members to ensure the effective running of the kitchen.

Sabrina

Sabrina Souris

Job Title: Admin Assistant Joined: 2018

Sabrina has worked for Barchester Healthcare for over 20 years and joined the team here at The Warren in 2018. Sabrina is the first person most people will see when visiting and is a great asset to the team.

Carl

Carl Wright

Job Title: Senior Carer Joined: 2019

Hi, my name is Carl and I am a Senior Carer here at The Warren.


Following a long career in teaching children I decided to have a change and follow my passion to look after the elderly.


I have been working at The Warren for 5 years now. Our residents have so many fantastic stories that they share and I really enjoy getting to know their families and friends too when they come to visit.


I really enjoy working at The Warren and nothing drives me more than providing the best possible care for all of our residents who choose to make The Warren their home.

Mar

Mar Moore

Job Title: Team Leader Joined: 2015

Hi, I'm Mar and I have been part of Barchester Health Care since 2015 and enjoy being a Team Leader at The Warren.


My team and I help our residents to enjoy life to the fullest by providing all the daily assistance that each person needs. We are on hand every day to help with the smallest of tasks, and the residents all know they can count on us to be there whenever we are needed.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Warren Care Home to verify any information. View our terms and conditions. Barchester Warren Care Home has an Enhanced Service - more info.