Penns Mount, Newton Abbot, Devon
Penns Mount, Newton Abbot, Devon
Penns Mount, Newton Abbot, Devon

Penns Mount Residential Care Home is in an attractive Edwardian house in an elevated position offering spectacular 360-degree views overlooking the Teign Estuary, the sea at Shaldon, Newton Abbot Racecourse, Dartmoor as far as Hay Tor and the beautiful village of Kingsteignton. It is approached by a private drive on the edge of the village. Mature trees, bordering the garden and orchard of about 2.5 acres, surround the house giving plenty of opportunity for enjoyment by the residents, their relatives and friends.

A dedicated, experienced care team provide 24 hour assistance and are totally concerned for the well being of the residents, assisting with daily living, care needs, and leisurely activities enabling each stay to run smoothly. The nourishing home cuisine cooked on the premises with fresh local produce offers a wide choice of foods taking into consideration likes and dislikes, and giving attention to personal dietary requirements.

Prospective residents are welcome to visit and are encouraged to stay for the day to sample the homely and friendly environment.

They are situated 200 yards from the A380 (Exeter 14 miles and Torquay 7 miles).

Owner: Penns Mount Ltd

Person in charge: Karen Steffe (Registered Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Colitis & Crohn's Disease • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: 65+ physical disabilities, frail elderly, dementia.. Ages 65+.

Single Rooms: 20

Shared Rooms: 1

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £650 – £680 , Personal Care Shared (per person) £511 – £511 (These prices are only a guideline, please contact Penns Mount to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Penns Mount: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Penns Mount has a Review Score of 9.9 (9.932)

The Review Score of 9.9 (maximum of 10) for Penns Mount is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Penns Mount in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.932 for Penns Mount is calculated as follows: ( (55 Excellents x 5) + (4 Goods x 4) ) ÷ 59 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Penns Mount is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Penns Mount?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Penns Mount

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    1

Welcoming and friendly staff. All staff very approachable and down to earth. Meals are always appetising and always a choice. Staff are quick to respond efficiently to all everyday emergencies and have shown lots of compassion when Mum has had UTI incidents. We are really happy to say that Mum settled in quickly and is enjoying living here. As a sole carer I am very relieved to have found somewhere so caring and feel comfortable about visiting whenever I like and having quality people looking after my lovely Mum. It was a really good find. Thank you to all of the staff at Penns Mount.

How likely would you be to recommend Penns Mount? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum has only been here 2 months and we are so pleased with the way she is being cared for.

How likely would you be to recommend Penns Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Yesterday I attended an afternoon tea party for the residents and guests at Penns Mount Care Home.
It was laid out in the garden with a singer, who encouraged residents to join in, which they loved.
We were served a wonderful afternoon tea and a very refreshing fruit drink.
It was a really warm day and the atmosphere was warm and welcoming.
A really touching afternoon and all the staff made it special.
Thank you to them all.

How likely would you be to recommend Penns Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was unable to look after herself. Now she is very happy, my sister and I visit on a regular basis and we are more than happy with the excellent treatment she is receiving. Thank you.

How likely would you be to recommend Penns Mount? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the care that my father has received so far to have been excellent and the communication back to me to be good. The staff are pleasant, caring and attentive they always follow up on any concerns or suggestion I have. The room is kept clean and never smells. His bedding and laundry are kept clean. The food is well balanced. The home feels like a home from home. I am happy that my father is being cared for with respect and is given emotional support when needed.

How likely would you be to recommend Penns Mount? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Submit a Review for Penns Mount

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

February 2018

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Penns Mount