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Care Provided by Wisteria House (Stoke)
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
There is small monthly fee for toiletries.
Top up's on local authority rates welcome.
Respite care is for a minimum of 2 weeks.
Day Care welcome from £115.00 inclusive of all meals/snacks etc.
Top up's on local authority rates welcome.
Respite care is for a minimum of 2 weeks.
Day Care welcome from £115.00 inclusive of all meals/snacks etc.
Additional charges for hairdressing and chiropody.
The price(s) shown are provided by the care home. Contact Wisteria House (Stoke) for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wisteria House Dementia Care Ltd
- Private Owned
Person in charge
- Carol Ham(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2015
- Number of floors: 2
Room Information
- Single Rooms (22)
Visiting
- No set visiting hours.
Parking
- Free on street parking.
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Wisteria House (Stoke) Reviews (14)
8.2
Wisteria House (Stoke) has a Review Score of 8.2 (8.227) out of 10, based on 1 reviews in the last 2 years.
Over all time Wisteria House (Stoke) has 14 reviews.
Filter Reviews
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Review from A B (Wife of Resident) published on 16 April 2025 Submitted via Postal Card•
Overall Experience
It is a very caring home and the residents seem very happy. Staff are great, and the food also very good. Staff are inclusive and very welcoming, nothing is too much trouble.
↩Reply from Carole Ham, Manager at Wisteria House (Stoke)
Many thanks for leaving us this review, all the staff team appreciate you taking the time and your kind comments.
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Review from C W (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card•
Overall Experience
Wisteria House is truly exceptional. A small home, it has a lovely family feel and the staff have a good understanding of dementia and provide a gold standard of care. They are very skilled whilst showing warmth, affection, and humour. My mum's face always lights up when her carers approach her and that tells me everything. It gives us such confidence and peace of mind. Highly recommended!
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Review from S S (Resident / Service User) published on 31 August 2023 Submitted via Postal Card•
Overall Experience
Fantastic Care Home so caring to both residents and their families. My family member has thrived since being here. Previously he was A02 and is now able with a stick - this is due to the amazing staff who show such care, compassion and support to their residents within their care. It is such a warm environment and feels like one big family. Thank you for everything you do.
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Review from Martin B (Friend of Resident) published on 31 August 2023 Submitted via Postal Card•
Overall Experience
Wisteria House has been a godsend. They are great with him, he is well-fed, always clean and is loved there. When I take him back after a day out I don't cry when I leave him as I know he is looked after. He has made great steps there. How anyone who can leave people in another particular care setting should be ashamed of themselves. Thank god he is now in Wisteria House, we are so lucky and thankful. I see him and take him out every other day, he's more than a friend more like a father to me.
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Review from Jill C (Daughter of Resident) published on 12 February 2020 Submitted via Website•
Overall Experience
Following my mum's hospital stay last summer, her dementia had reached the point where she could no longer look after herself and would be extremely vulnerable outside of a 'dementia friendly' care home environment. After much research and visits to potential care homes, I felt my mum would be most at home at Wisteria House, Stoke, Plymouth. I have been very pleased with the care and attention mum has received since becoming a resident at Wisteria House. All of the staff made her welcome and have been very attentive and caring. It did take some time for mum to settle following her stay in hospital and her change of circumstances in terms of needing full-time care. The team at Wisteria House have provided excellent care for my mum, personal and professional, plenty of kindness and consideration and always with good humour and patience. I am confident and satisfied that my mum is well looked after and cared for.
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Review from Michelle Q (Daughter of Resident) published on 9 July 2018 Submitted via Postal Card•
Overall Experience
I cannot fault this home at all. Whenever I visit my mum she is safe, happy and content. My mum has not been this happy for years. The staff are all very caring, understanding and trustworthy. When I first met the managers I knew straight away Wisteria House would be perfect for mum. The interaction between the residents and staff are amazing. I have experience in residential/nursing homes and find this home perfect.
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Review from J M (Daughter of Resident) published on 3 July 2018 Submitted via Postal Card•
Overall Experience
All the staff are very helpful and from the time I am at Wisteria House (every week x2) I have never seen anyone treated at any time without care and compassion. Peoples well being and safety must obviously come first but like many other homes, the laundry is a problem. Things missing and not mums own clothes. Help has been given to try and sort this. Hospital visits for mum have been dealt with very caringly. Everyone is very approachable.
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Review from C B (Stepdaughter of Resident) published on 29 June 2018 Submitted via Postal Card•
Overall Experience
Since my Stepfather became a resident he has improved so much it is wonderful. He really loves it here and calls it his home. The management have been extremely helpful and the staff are so kind. All of them!
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Review from Edward B (Son-in-law of Resident) published on 29 June 2018 Submitted via Postal Card•
Overall Experience
Very pleasant and clean, food and drink available at all times. Good night coverage as far as known. Visiting times are all 24 hours if required and assistance to visitors is first class. TV and audio is available if required. Toilet requirements are fully covered.
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Review from G B (Son of Resident) published on 2 May 2018 Submitted via Postal Card•
Overall Experience
My mother has been receiving daycare for the last 6 months at Wisteria House in Stoke, Plymouth. I cannot speak highly enough of the owner or her manager. Their staff are always cheerful, friendly and helpful and mother has always enjoyed going there. Having recently had an extended stay of two weeks, she has become a long-term resident.
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Review from Royston M (Friend of Resident) published on 26 January 2018 Submitted via Postal Card•
Overall Experience
A first class, very friendly and caring environment. All staff, from management down provide a calming and relaxed atmosphere.
Any problems arising appear to be dealt with quietly, quickly and efficiently.
Any problems arising appear to be dealt with quietly, quickly and efficiently.
Top marks to all staff.
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Review from K W (Daughter of Resident) published on 30 June 2017 Submitted via Postal Card•
Overall Experience
My mother with dementia and also an amputee, stayed for 1 month while we had a holiday. She went in the week before we went away so we were sure she settled in well.
We also had friends and neighbours calling in during our absence. It was a very comfortable, homely environment, the food was good and plentiful and above all the care was excellent. The staff were all so kind, patient and respectful, we were very impressed. In fact, when mother came home her general health and mobility were much improved. Thank you Wisteria.
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Review from Aegene R (Granddaughter of Resident) published on 6 February 2017 Submitted via Website•
Overall Experience
My mum and I were so worried about putting granddad/dad into a home.
Now I can say Wisteria House has changed our minds. We are so happy he is in their care. We visit twice a week and just love spending time with granddad/dad and the other residents. They are a joy to be around. So much so, we stay for two hours!
The staff are so friendly, approachable, supportive, helpful and they are always happy!
We cannot fault Wisteria House in any way, shape or form.
A+ for these guys!
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Review from A R (Nephew of Resident) published on 7 March 2016 Submitted via Postal Card•
Overall Experience
My uncle was a client at the above mentioned residential home and during his time there he was treated excellently. The staff were amazing and were professional and full of compassion and you could see the other clients melt to their helpfulness. It was/is a wonderful home with plenty of happiness, food was excellent and teas and coffees whenever the clients wanted them as well as the visitors, a 100% residential home for hospitality, friendliness, atmosphere and surroundings.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 January 2019Overall
Outstanding
Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeOutstanding
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
There are no upcoming events for Wisteria House (Stoke).
Awards / Recognitions (1)
- 21 Apr 2016Recipient: Wisteria House (Stoke)
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Wisteria House (Stoke)
What types of Care is Wisteria House (Stoke) registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Wisteria House (Stoke) have?
There are 22 Single Rooms.
What are the Facilities & Services at Wisteria House (Stoke)?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Wisteria House (Stoke) to the centre of Plymouth?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wisteria House (Stoke) to verify any information. View our terms and conditions. Wisteria House (Stoke) has a Basic Service -more info.