Wisteria House (Stoke)

4/5 Napier Street, Stoke, Plymouth PL1 4QX
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8.2 14 Reviews
  • Wisteria House (Stoke), Plymouth
Wisteria House in Plymouth specialises in quality of life for elderly people living with dementia and was awarded CQC's highest award 'Outstanding' in all 5 categories of care - SAFE, CARING, EFFECTIVE, RESPONSIVE AND WELL LED in January 2019.

It offers clients comfortable and familiar surroundings designed to meet the needs of people living with dementia.

Staff are experts in dementia care and take pride in being approachable and friendly.

The aim is to reduce the stress and anxiety that individuals might otherwise feel, while supporting independence as much as possible.

There is a choice of communal rooms, as well as a call bell system, motion sensors (in bedrooms can be activated) and a front door security system, while the gardens also have secure gates.

Please visit the website.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 22 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £995 – £1095
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1000

There is small monthly fee for toiletries.
Top up's on local authority rates welcome.
Respite care is for a minimum of 2 weeks.
Day Care welcome from £125.00 inclusive of all meals/snacks etc.
Additional charges for hairdressing and chiropody.

These prices are only a guideline, please contact Wisteria House (Stoke) to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Carol Ham (Manager)

Local Authority / Social Services

Admission Criteria

  • All Welcome
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (0)

Visiting

  • No set visiting hours.

Parking

  • Free on street parking.

Wisteria House (Stoke) Reviews (14)

8.2

Wisteria House (Stoke) has a Review Score of 8.2 (8.227) out of 10, based on 1 reviews in the last 2 years.
Over all time Wisteria House (Stoke) has 14 reviews.

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Reviewer Connection to Wisteria House (Stoke)
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Total of 14, showing 1-14
Review from A B (Wife of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a very caring home and the residents seem very happy. Staff are great, and the food also very good. Staff are inclusive and very welcoming, nothing is too much trouble.
Reply from Carole Ham, Manager at Wisteria House (Stoke)

Many thanks for leaving us this review, all the staff team appreciate you taking the time and your kind comments.

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Review from C W (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wisteria House is truly exceptional. A small home, it has a lovely family feel and the staff have a good understanding of dementia and provide a gold standard of care. They are very skilled whilst showing warmth, affection, and humour. My mum's face always lights up when her carers approach her and
that tells me everything. It gives us such confidence and peace of mind. Highly recommended!
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Review from S S (Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic Care Home so caring to both residents and their families. My family member has thrived since being here. Previously he was A02 and is now able with a stick - this is due to the amazing staff who show such care, compassion and support to their residents within their care. It is such a warm
environment and feels like one big family. Thank you for everything you do.
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Review from Martin B (Friend of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wisteria House has been a godsend. They are great with him, he is well-fed, always clean and is loved there. When I take him back after a day out I don't cry when I leave him as I know he is looked after. He has made great steps there. How anyone who can leave people in another particular care setting
should be ashamed of themselves. Thank god he is now in Wisteria House, we are so lucky and thankful. I see him and take him out every other day, he's more than a friend more like a father to me.
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Review from Jill C (Daughter of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following my mum's hospital stay last summer, her dementia had reached the point where she could no longer look after herself and would be extremely vulnerable outside of a 'dementia friendly' care home environment. After much research and visits to potential care homes, I felt my mum would be most
at home at Wisteria House, Stoke, Plymouth. I have been very pleased with the care and attention mum has received since becoming a resident at Wisteria House. All of the staff made her welcome and have been very attentive and caring. It did take some time for mum to settle following her stay in hospital and her change of circumstances in terms of needing full-time care. The team at Wisteria House have provided excellent care for my mum, personal and professional, plenty of kindness and consideration and always with good humour and patience. I am confident and satisfied that my mum is well looked after and cared for.
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Review from Michelle Q (Daughter of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault this home at all. Whenever I visit my mum she is safe, happy and content. My mum has not been this happy for years. The staff are all very caring, understanding and trustworthy. When I first met the managers I knew straight away Wisteria House would be perfect for mum. The interaction
between the residents and staff are amazing. I have experience in residential/nursing homes and find this home perfect.
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Review from J M (Daughter of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very helpful and from the time I am at Wisteria House (every week x2) I have never seen anyone treated at any time without care and compassion. Peoples well being and safety must obviously come first but like many other homes, the laundry is a problem. Things missing and not mums
own clothes. Help has been given to try and sort this. Hospital visits for mum have been dealt with very caringly. Everyone is very approachable.
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Review from C B (Stepdaughter of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my Stepfather became a resident he has improved so much it is wonderful. He really loves it here and calls it his home. The management have been extremely helpful and the staff are so kind. All of them!
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Review from Edward B (Son-in-law of Resident) published on 29 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant and clean, food and drink available at all times. Good night coverage as far as known. Visiting times are all 24 hours if required and assistance to visitors is first class. TV and audio is available if required. Toilet requirements are fully covered.
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Review from G B (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been receiving daycare for the last 6 months at Wisteria House in Stoke, Plymouth. I cannot speak highly enough of the owner or her manager. Their staff are always cheerful, friendly and helpful and mother has always enjoyed going there. Having recently had an extended stay of two weeks,
she has become a long-term resident.
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Review from Royston M (Friend of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A first class, very friendly and caring environment. All staff, from management down provide a calming and relaxed atmosphere.
Any problems arising appear to be dealt with quietly, quickly and efficiently.
Top marks to all staff.
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Review from K W (Daughter of Resident) published on 30 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother with dementia and also an amputee, stayed for 1 month while we had a holiday. She went in the week before we went away so we were sure she settled in well.
We also had friends and neighbours calling in during our absence. It was a very comfortable, homely environment, the food was good and
plentiful and above all the care was excellent. The staff were all so kind, patient and respectful, we were very impressed. In fact, when mother came home her general health and mobility were much improved. Thank you Wisteria.
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Review from Aegene R (Granddaughter of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and I were so worried about putting granddad/dad into a home.


Now I can say Wisteria House has changed our minds. We are so happy he is in their care. We visit twice a week and just love spending time with granddad/dad and the other residents. They are a joy to be around. So much so, we stay

for two hours!


The staff are so friendly, approachable, supportive, helpful and they are always happy!


We cannot fault Wisteria House in any way, shape or form.


A+ for these guys!

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Review from A R (Nephew of Resident) published on 7 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was a client at the above mentioned residential home and during his time there he was treated excellently. The staff were amazing and were professional and full of compassion and you could see the other clients melt to their helpfulness. It was/is a wonderful home with plenty of happiness,
food was excellent and teas and coffees whenever the clients wanted them as well as the visitors, a 100% residential home for hospitality, friendliness, atmosphere and surroundings.
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Current Review Score: 8.2 (8.227)

Overview of Review Score

The Review Score of 8.2 (8.227) out of 10 for Wisteria House (Stoke) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Wisteria House (Stoke) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.227 Points relating to the number of positive Reviews for Wisteria House (Stoke) is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4. 1 Positive Reviews ÷ 4.4 = 0.227
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

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Carole Ham

Job Title: Manager Joined: 2000

Carole has been involved with Wisteria House, Stoke for over 25 years and been joined by her daughter Lacey on the management team.


Carole and her team achieved the highest CQC of 'outstanding' in all areas.


Carole said ' I love the community spirit that revolves around the home, the way that each and every person who lives here is able and encouraged to treat Wisteria House as their own home. I strive to give a sense of belonging and well being with the freedom to live their life as they choose without having to feel restricted in anyway. If I personally chose to do my own thing in my own home then why shouldn't a person living with dementia?
Those who live at Wisteria House have the right to be respected and treated as individuals, with each one bringing a different quality and experience for others to share and enjoy, each one with their own story to tell.
Cheerful banter and a sense of humour help to encourage the people who live in the home form friendships and bonds with each other'

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Louise Collins

Job Title: Owner Joined: 2005

I have been in the care sector just about all my working life, initially in children's care before buying my first care home here at Stoke, Plymouth specialising in dementia care over 20 years ago.
The quality and number of the staff team makes the difference between a good care home and a bad one. Quality carpets and fine furniture will not reduce anxiety and stress and help a person live positively with dementia. The staff team and the welcoming atmosphere they create, the supportive and positive feelings each individual living in the home receives is crucial.
The staff interview process is taken very seriously, the management team look for naturals, people who take pleasure from creating a situation which enables a person to live positively with dementia, they have a big hart and show it in abundance!
Our staff team are mostly long standing, some have worked with me for over 20 years. We feel this a valuable asset to the home, living with dementia where staff teams change constantly must be terribly difficult when life is confusing enough.

Frequently Asked Questions about Wisteria House (Stoke)

What types of Care is Wisteria House (Stoke) registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wisteria House (Stoke) have?

There are 22 Single Rooms.

What are the Facilities & Services at Wisteria House (Stoke)?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Wisteria House (Stoke) to the centre of Plymouth?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wisteria House (Stoke) to verify any information. View our terms and conditions. Wisteria House (Stoke) has an Enhanced Service - more info.