Wisteria House in Plymouth specialises in quality of life for elderly people living with dementia and was awarded CQC's highest award 'Outstanding' in leadership and care in January 2016.
It offers clients comfortable and familiar surroundings designed to meet the needs of people living with dementia.
Staff are experts in dementia care and take pride in being approachable and friendly.
The aim is to reduce the stress and anxiety that individuals might otherwise feel, while supporting independence as much as possible.
There is a choice of communal rooms, as well as a call bell system and a front door security system, while the gardens also have secure gates.
Visit the website.
Owner: Wisteria House Dementia Care Ltd
Person in charge: Carol Ham (Manager)
Local Authority / Social Services: Plymouth City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: Ages 50+.
Single Rooms: 18
Shared Rooms: 2
Rooms with ensuite WC: 9
Weekly Charges Guide: Personal Care Single £477 – £565 , Personal Care Shared (per person) £477 – £565 (These prices are only a guideline, please contact Wisteria House to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Wisteria House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9 (maximum of 10) for Wisteria House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Wisteria House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.2 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.833 for Wisteria House is calculated as follows: ( (50 Excellents x 5) + (10 Goods x 4) ) ÷ 60 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.182 Points relating to the number of positive Reviews for Wisteria House is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4.4 Target = 0.682
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Wisteria House has a Review Score of 9 (9.015) from 5 Reviews
Review submitted from a Postal Card by G B (Son of Resident) on Wednesday 2 May 2018. Relates to March 2018.
My mother has been receiving daycare for the last 6 months at Wisteria House in Stoke, Plymouth. I cannot speak highly enough of the owner or her manager. Their staff are always cheerful, friendly and helpful and mother has always enjoyed going there. Having recently had an extended stay of two weeks, she has become a long-term resident.
How likely would you be to recommend Wisteria House? Extremely Likely
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Review submitted from a Postal Card by Royston M (Friend of Resident) on Friday 26 January 2018. Relates to December 2017.
A first class, very friendly and caring environment. All staff, from management down provide a calming and relaxed atmosphere.
Any problems arising appear to be dealt with quietly, quickly and efficiently.
Top marks to all staff.
How likely would you be to recommend Wisteria House? Extremely Likely
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Review submitted from a Postal Card by K W (Daughter of Resident) on Friday 30 June 2017. Relates to May 2017.
My mother with dementia and also an amputee, stayed for 1 month while we had a holiday. She went in the week before we went away so we were sure she settled in well.
We also had friends and neighbours calling in during our absence. It was a very comfortable, homely environment, the food was good and plentiful and above all the care was excellent. The staff were all so kind, patient and respectful, we were very impressed. In fact, when mother came home her general health and mobility were much improved. Thank you Wisteria.
How likely would you be to recommend Wisteria House? Extremely Likely
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Review submitted from a Website Submission by Aegene R (Granddaughter of Resident) on Saturday 4 February 2017. Relates to February 2017.
My mum and I were so worried about putting granddad/dad into a home.
Now I can say Wisteria House has changed our minds. We are so happy he is in their care. We visit twice a week and just love spending time with granddad/dad and the other residents. They are a joy to be around. So much so, we stay for two hours!
The staff are so friendly, approachable, supportive, helpful and they are always happy!
We cannot fault Wisteria House in any way, shape or form.
A+ for these guys!
How likely would you be to recommend Wisteria House? Extremely Likely
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Review submitted from a Postal Card by A R (Nephew of Resident) on Monday 7 March 2016. Relates to February 2016.
My uncle was a client at the above mentioned residential home and during his time there he was treated excellently. The staff were amazing and were professional and full of compassion and you could see the other clients melt to their helpfulness. It was/is a wonderful home with plenty of happiness, food was excellent and teas and coffees whenever the clients wanted them as well as the visitors, a 100% residential home for hospitality, friendliness, atmosphere and surroundings.
How likely would you be to recommend Wisteria House? Extremely Likely
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1 Bed Vacancy
posted 02 May 2018
Ground floor room, central location. Just redecorated.
There are currently no Care Home Idol entrants who have performed at Wisteria House