Vale Lodge

38/40 Sutherland Road, Mutley, Plymouth PL4 6BN
Review Us
8.6 22 Reviews
  • Vale Lodge, Plymouth
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 20 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Acquired Brain Injury (ABI)
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1700
  • Self-Funded Residential Dementia Care: £950 – £1700
  • RESPITE Self-Funded Residential Care: £950 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1700

Fee's are calculated depending on a service users care needs.

These prices are only a guideline, please contact Vale Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Martin Atwill and Sheree Haswell

Person in charge

  • Sheree Anne Haswell (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (20)
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Vale Lodge Reviews (22)

Total of 22, showing 21-22
8.6

Vale Lodge has a Review Score of 8.6 (8.583) out of 10, based on 2 reviews in the last 2 years. Over all time Vale Lodge has 22 reviews.

Overall Experience

  • 20
  • 2
  • 0
  • 0
  • 0

Date Published

22
2
2
2
20

Review from Gwen R (Daughter of Resident) published on 1 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well looked after by the Managers and their kind caring staff members. When I am let in at the front door the staff always update me with my mums progress they always know how she is what she has eaten and that's because its a lovely small family run home. Everyone is so attentive a place
where we know mum is looked after so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina W (Daughter of Resident) published on 12 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a long stay in hospital and we were told we could choose a home for her aftercare - after numerous visits to other establishments & great upset , we arrived at Vale Lodge , met Sherree and knew immediately it was right for Mum.
Mum has been in The Lodge since October 2014 . She is not 'in a
home' she is part of a family.
She enjoys the singing and the trips out when she is well enough and The staff are excellent & genuinely caring . The home cooked food is excellent & plentiful.
We are a large family and mum is visited most days so we know that everything is genuine and mum is safe & very well cared for.
I would highly recommend Vale Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.6 (8.583)

Overview of Review Score

The Review Score of 8.6 (8.583) out of 10 for Vale Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Vale Lodge is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Vale Lodge is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 2 Positive Reviews ÷ 4 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Vale Lodge to verify any information. View our terms and conditions. Vale Lodge has an Basic Service - more info.