Vale Lodge

38/40 Sutherland Road, Mutley, Plymouth PL4 6BN

Owner: M Atwill and Miss S Haswell

Person in charge: Sheree Anne Haswell (Manager)

Local Authority / Social Services: Plymouth City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 20

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £450 – £600 (These prices are only a guideline, please contact Vale Lodge to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Vale Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Vale Lodge has a Review Score of 8.1 (8.050)

The Review Score of 8.1 (maximum of 10) for Vale Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Vale Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.8 for Vale Lodge is calculated as follows: ( (48 Excellents x 5) + (12 Goods x 4) ) ÷ 60 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.25 Points relating to the number of positive Reviews for Vale Lodge is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Vale Lodge?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Vale Lodge

  • Daughter of Resident/Service User
    3
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1

Father has been at Vale Lodge for just over 2 years now and quickly made it his home. His medical needs are well attended too and the staff all appear to be very attentive and thoughtful. He has put on weight and while he cannot always remember what he has had for dinner, he always says the food is good.
Dad features in all the photos taken on the day trips. I understand he is the first with his coat on and ready to get on the mini-bus. Trips typically incorporate a cup of tea somewhere. They had a train ride last year with fish and chips. Seeing Father content at Vale Lodge has meant a lot to his remaining family. Thanks to you all for what you do for him.

How likely would you be to recommend Vale Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am delighted with the care and attention my dad receives at Vale Lodge. The management team and staff are brilliant and I have no worries at all about his care. I do not consider that it is just a home but it feels more like a family and when you visit, it is warm and inviting, with a lot of laughter.

There is always someone for my dad to talk to and everyone is so attentive. My dad thoroughly enjoys the weekly trips out in the mini bus and Vale Lodge also has celebrations on bonfire night, Halloween, Christmas etc, as well as singers that come into the home to entertain the residents . My dad expressed an interest in bell ringing and the Manager has organised on a couple of occasions for hand bell ringers to visit the home. Nothing is too much trouble and I have and will continue to recommend Vale Lodge.

How likely would you be to recommend Vale Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Despite Vale Lodge being a 'Residential' Home it is dementia friendly. My Aunt went into this home with early stages of dementia which accelerated due to illness. At no stage did the staff at the home suggest her being moved (which would have caused her distress), once her care requirements included nursing. The district nurse came in on a daily basis and the staff were brilliant. They retained her dignity, were always upbeat and sensitive and unfailingly attentive to her needs. When she was well enough, there were weekly visits to local landmarks in the home's mini bus which she adored.
I cannot recommend Vale Lodge more and should I ever need a home in the future, this would be the one for me.

How likely would you be to recommend Vale Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is well looked after by the Managers and their kind caring staff members. When I am let in at the front door the staff always update me with my mums progress they always know how she is what she has eaten and that's because its a lovely small family run home. Everyone is so attentive a place where we know mum is looked after so well.

How likely would you be to recommend Vale Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum had a long stay in hospital and we were told we could choose a home for her aftercare - after numerous visits to other establishments & great upset , we arrived at Vale Lodge , met Sherree and knew immediately it was right for Mum.
Mum has been in The Lodge since October 2014 . She is not 'in a home' she is part of a family.
She enjoys the singing and the trips out when she is well enough and The staff are excellent & genuinely caring . The home cooked food is excellent & plentiful.
We are a large family and mum is visited most days so we know that everything is genuine and mum is safe & very well cared for.
I would highly recommend Vale Lodge.

How likely would you be to recommend Vale Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Vale Lodge