Cavendish Care Home, Gloucester, Gloucestershire
Cavendish Care Home, Gloucester, Gloucestershire
Cavendish Care Home, Gloucester, Gloucestershire

Cavendish Care Home has a bright and spacious interior, with period features and a secure, enclosed garden, where residents can enjoy many homely comforts and a relaxing lifestyle.

Skilled care workers are available at all hours of the day and night and there is an activities programme in place to make sure there are many things to choose from and enjoy.

The home prides itself on a high standard of catering, tailored for any special diets, while the care ethos is centred around dignity and respect.

Group: Cotswold House and Cavendish Care Homes

Person in charge: Tammy Renouf-Preece (Registered Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Detention Under Mental Health Act • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Parkinson's Disease

Admission Information: Ages 55+.

Single Rooms: 20

Shared Rooms: 2

Rooms with ensuite WC: 4

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cavendish Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Cavendish Care Home has a Review Score of 9.7 (9.666)

The Review Score of 9.7 (maximum of 10) for Cavendish Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Cavendish Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.666 for Cavendish Care Home is calculated as follows: ( (209 Excellents x 5) + (95 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 308 Ratings = 4.666

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Cavendish Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 7 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cavendish Care Home?

  • Extremely LIKELY
    23
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cavendish Care Home

  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    5
  • Sister of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

The care home is well run, with highly a competent manager who clearly cares, with kindness and respect.
The care team are friendly, always welcoming and I was always made to feel welcome, they treated my father with great care and kindness in a homely environment.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The management of the home is of the highest quality. The manager and senior support staff do much more than their job to ensure the residents and those who are their relatives are well informed and kept at ease. What I would have heard from other sources, this care home is vastly superior in nearly all respects. The building is old and takes a lot of cleaning and maintenance but this is carried out to a very satisfactory level. I feel completely confident that the residents, some of whom must be very difficult are treated with dignity and as far as I can see, want for nothing. The senior staff should get a special mention showing both enthusiasm and dedication, my experience has been satisfactory at all levels.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My brother has been in Cavendish Care Home for almost a year. Apart from when dementia makes him unwell, he is happy, certainly as happy as he was when living in his own home. He interacts with the staff and some of the residents and enjoys helping where possible. He feels the loss of liberty which we try to offset by taking him out when possible. He has put on weight due to good regular food and we feel that he is cheerfully cared for and could not be in a better or more relaxed home.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

May I say I think this care home is superb. I would like to say the manager is most helpful and always there to address anything you need to say. The senior care assistant I can't fault but there again all the staff there are very caring they treat the residents with the utmost dignity and respect and they tend to their every need whilst maintaining the friendliness and having fun with them. I cannot fault this home very clean all wood flooring and everything is where it should be I would recommend this home to anyone.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The resident feels this home. He is treated as a person, not a patient or responsibility. I don't worry about his treatment. These comments are also shared by my daughter. Staff and management are always ready and willing to listen and try to help with compassion and dare I say, love. I cannot praise these people enough.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very well run.
Excellent staff.
Superb registered manager.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been at Cavendish for the last five years. Since the present manager has been there the dementia care has improved immensely. The home is very dementia friendly i.e memory lane, sensory room, photographs, activities. I am extremely impressed with the activities coordinator she goes above and beyond her duties as does the manager. The care staff work extremely hard and are very caring. The home comes over as friendly and very homely.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The manager, seniors, health care assistants, cleaners and chefs all do such an amazing job, I don't think I could have put my mother anywhere else, the staff work in my mums home, not the other way round. I would consider myself a fault finder and hand on heart I have not found one, the staff are loving, kind and caring. Nothing is too much trouble for them. Thank you all for looking after my mother as if she were your mother.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother moved into Cavendish Care Home, Gloucester in March 2016 with Dementia. He has settled in quite well. He finds the lack of freedom difficult but accepts it now. We take him out when possible. The care he receives is very good. The staff are helpful and friendly. He enjoys the food and has regular medication. He has had his hair cut and nails, bathed regularly and is now clean and presentable. All things that were difficult to achieve before.
The doctor visits regularly and he had his eyes tested. Activities are good. People have visited with animals. Exercises. They have had a fete, a day out and they are planning a trip on a boat. All since he has been there. I am quite satisfied with his care and appreciate all they do for him.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The manager and senior care team have provided fantastic support to both dad and myself since dad became a resident. Their professional advice and judgement have made the stress of moving dad into care so much more bearable. The care and compassion provided to dad by all care team members means that he has settled easily and feels secure in his surroundings. He is very well cared for both physically and mentally, and I am very pleased with the all-round approach provided here.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very friendly staff. The registered manager and the care assistants are very caring and supportive of my mother. My mother has settled in very well and seems to be happy with her new environment, she has made friends and enjoys the activities that are laid on. The food is excellent and i am very happy that my mother has been made very welcome. Her room is very comfortable.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very efficiently run care home. All the staff are very attentive and seem to know the needs of the residents.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Mum is very happy and settled in the home. The only criticism we have is the fact that her clothes and hairbrush keep going missing even though we do all her washing, very disappointed with this but other than that we are very happy with the service, staff and home. They are doing a very good job with mum.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Kate Horsted, Director at Cavendish Care Home responded to this review on 03 Feb 2016:

Thank you for your review, and I am pleased that your mum has settled in well and that overall you are very happy with the care in the home. The points you raised have been discussed with the staff this week during meetings. The Registered Manager operates an open door policy and would be very happy to meet with you at any time should you wish to discuss anything at all.

My Father went to stay at Cavendish in June and has settled in well, mainly due to the excellent staff, they were very patient and understanding with him. They have just completed a sensory room which is lovely and very useful when Dad needs a quiet moment to gather himself. The gardens had a re vamp this summer which was great and the staff have made the garden very pretty, everyone loves to go out there weather permitting. It is a lovely home with a 'family' feel to it, it has a great atmosphere and the staff are always welcoming, nothing is to much trouble. There are lots of activities for those residents who wish to join in, the summer and Christmas fetes were a great hit with the residents and we have a trip to Prinknash this weekend. The Staff do an excellent job and are very caring, I would feel very happy to recommend this home to anyone who is looking.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Cavendish care home is managed to an extremely high standard by the registered manager who has made some very positive changes to ensure person centred care is delivered at all times. The care assistants are always helpful ensuring my granddad is treated with dignity and respect. I cannot fault the care that my granddad received.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother came to Cavendish when she was discharged from the hospital where she'd had a frightening bewildering few days. She had not received the compassion she desperately needed considering how rapidly her mental capacity took a dive/escalated into dementia.
The staff at Cavendish welcomed her warmly. They could not have been more attentive to all her needs. Physically in their care she is almost completely better. Emotionally though it is a joy to see how she has blossomed in their care. The registered manager and the senior carer in particular have been extremely kind and caring to all of us (her family), in adjusting to the trauma of the sudden transition from home, to hospital and to a care home.

How likely would you be to recommend Cavendish Care Home? Don't know

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All the staff have been brilliant. They have made a huge difference to my dads quality of life and in the process helped my dads family. My dad moved from a different care home. A mistake on our part as it has turned out, thank goodness we found the Cavendish Care Home.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum has had periods of respite and now permanent care with Cavendish Care Home. They have been, without fail, kind and caring treating mum with respect but being firm when they need to be. They have dealt with her doctor, social services and the hospital on our behalf and kept us up-to-date with what is happening. When she has needed additional support they have made all the arrangements for equipment so they can keep her comfortable. We're more than happy with the support she's received.

How likely would you be to recommend Cavendish Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Cavendish Home and staff provide the appropriate quality of care specialising in dementia. Always a friendly and warm welcome and despite what time of day or day of the week you arrive the atmosphere is happy. Residents individual needs are well catered for as "one size does fit all!.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

In January this year (2015) my mum went to Cavendish for respite care due to her dementia becoming far worse and my father requiring a break from being my mum's full time carer. She only stayed for a short period due to her condition becoming worse and her requiring further assessment in hospital, but during this time she was looked after exceptionally well. From the very first meeting with the manager the care and professionalism given by the manager and his staff was excellent. They went out of their way to look after my Mum (who had severe dementia and extreme anxiety) and also us, as we were very upset for my mum to have to leave her home.
She was always treated with respect and we knew when one of us was not with my mum she was looked after properly and with dignity. I always felt that the staff truly cared about my mum and her well being and she was not 'just someone staying in their care home'.
The rooms and all the communal areas were always clean and tidy. The bedrooms are not large, but adequate and had all that is required to be comfortable.
The staff were always happy to discuss my mum's care needs and even when my mum's care needs increased, they did what they could to ensure she had what she required. Unfortunately as my mum's condition deteriorated she had to leave here but the help they gave my mum is not forgotten.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Friendly environment, lovely garden. Happy with garden extension. Clean rooms very impressed with lift facilities.

How likely would you be to recommend Cavendish Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care from all the staff, very caring and understanding. Mum's personality has changed considerably since coming to Cavendish in a good way, she socialises very well which she didn't do before. By far the best care home I've come across in Gloucester.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Cavendish has been a godsend to us. Mums dementia had got to the stage where she wasn't safe to be left alone. Her care here has been fabulous and other than her dementia she is very well for a lady of 90. The staff are all very kind to the residents and the home has a family atmosphere rather than that of an institution. The care is first class and it is clear that the staff form bonds with the residents, which all goes to making Cavendish a special place. There is also a good program of regular activities to keep the residents stimulated and entertained. The staff and management are approachable and open to ideas.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very happy with all aspects of mums care. She is always clean and tidy and well fed. Staff have made a real effort to get to know mum well and are always most helpful. Specifically the senior carer who mum gets on very well with and the manager who has made a real effort to transform the d├ęcor to suite the service users needs.

How likely would you be to recommend Cavendish Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mums been a resident here for three years. The last twelve months we have seen a big improvement with more activities etc. Pictures, Photo's, Fish tank has improved the inside of the home. Fencing off the front garden has given everybody more opportunity to enjoy the outside.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From my experience this home seems to be a caring environment. Staff are very friendly, bright and cheerful, also listen to the needs of the service user and their families. The home seems to be improving each time the family visit.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Good

Management: Good

Rooms: Satisfactory

My Mother spent four months in this excellent care home until she died, aged 97. She was cared for with great love and affection, and I have nothing but praise and admiration for the way the manager and the staff work to make the place the happy home it
is for the residents. I unreservedly recommend Cavendish to anyone who has a relative suffering from dementia - your worries will be significantly eased, knowing that they are being well looked after.

How likely would you be to recommend Cavendish Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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