Evergreen, Birmingham, West Midlands
Evergreen, Birmingham, West Midlands
Evergreen, Birmingham, West Midlands

Evergreen have a team of dedicated staff that are fully trained to thoroughly acquaint themselves with all residents’ needs, enabling the provision of individual care, resulting in a high quality worry free lifestyle for all the residents and their families and friends.

Group: David Thompson

Person in charge: Jane Harris (Care Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 12

Shared Rooms: 3

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single £550 – £700 , Personal Care Shared (per person) from £550 (These prices are only a guideline, please contact Evergreen to find out the exact price for your requirements.) (These prices are only a guideline, please contact Evergreen to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Evergreen: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Evergreen has a Review Score of 8.6 (8.639)

The Review Score of 8.6 (maximum of 10) for Evergreen is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Evergreen in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Evergreen is calculated as follows: ( (71 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.806 Points relating to the number of positive Reviews for Evergreen is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.6 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Evergreen?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Evergreen

  • Daughter of Resident/Service User
    3
  • Grandson of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1
  • more

Since my aunt has been at Evergreen, which is a few months now, her health and attitude have improved. She is 97 years old and found it difficult after living alone and being independent for a number of years. I have noticed her appetite has improved, which of course is beneficial. She likes the food here and the staff look after her meals (cutting food up) as she is registered blind. I think if I had to be looked after, this could possibly be my first choice. My own mother was in care, but not in a place where the staff and management made each day a pleasure.

How likely would you be to recommend Evergreen? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Because Evergreen is smaller and privately owned, the service provided is more personal and more easily tailored to suit individual as well as group needs. The fact that the residents have a choice of sitting either in a communal lounge or a conservatory is a bonus - light floods in and can only promote a feeling of well-being and optimism. Staff are all that you would want them to be, and again, because of the smaller number of residents, they are able to interact more with individuals than perhaps would be possible in a larger facility. The owner has an easy going hands-on approach.

Food is cooked on the premises by an innovative chef, who provides fresh nutritious meals, and who also undertakes 'themed lunches' for anything from St Georges Day to Chinese New Year.

There are many events throughout the year, and residents/family members are encouraged to put forward new ideas. Great thought is put into generating new events to keep the residents happy, healthy and stimulated.

How likely would you be to recommend Evergreen? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great place for my Nan, the level of care is exceptional, the food and the rooms are far better than expected, I would highly recommend evergreen care home, the team are excellent. very very nice place indeed.

How likely would you be to recommend Evergreen? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My 98 year old mom moved into Evergreen in march 2016. Mom has settled in really well and looks better now than she has done for a long time. The management and staff are all lovely and caring, nothing is too much trouble. Moms room is spotless and very comfortable and the food is excellent. it's lovely to have peace of mind that mom is cared for in all aspects of care, 24 hours a day. Evergreen is a friendly and caring home, I would recommend the home to anyone looking for good quality care home for an elderly parent.

How likely would you be to recommend Evergreen? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum had 2 weeks respite at Evergreen after a really difficult time in her life. The staff were extremely supportive and attentive. Since then mum has attended day services 3 days a week. The service has an activity co-ordinator. All staff are helpful and respectful of my mothers needs and are extremely flexible and professional in their approach. Excellent service.

How likely would you be to recommend Evergreen? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Most of the carers provide a happy environment and ensure all residents are well looked after in all aspects such as keeping a clean and tidy room. Good food and personal care, the home is light and airy and residents are happy with entertainment. From outside, indoors activities and special days when celebrations are given (St Davids day for instance) residents are encouraged to participate in activities and have special meals. (Too much food sometimes)!

How likely would you be to recommend Evergreen? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Rebecca Hobbins, Home Manager at Evergreen responded to this review on 04 Apr 2016:

The staff and I greatly appreciate your kind comments. We strive to make a difference and that is reward in itself.

Moved into Evergreen in January 2016, so far stay has been enjoyable. The rooms are kept very clean. Enjoyed the food. There's plenty of activities going on. Can have visitors when I like, clothes are kept well, washed and ironed. The staff are wonderful, very well presented, friendly, very helpful and nothing is too much trouble. Always felt very welcome.

How likely would you be to recommend Evergreen? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rebecca Hobbins, Home Manager at Evergreen responded to this review on 04 Apr 2016:

It is good to hear you have settled in well and we hope you continue to enjoy your time at Evergreen.

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Awards / Recognitions

February 2016

Top 20 Care Homes West Midlands 2016

Recipient: Evergreen

Date: Monday 15 Feb 2016

more details

Top 20 Care Homes West Midlands 2015

Recipient: Evergreen

Date: Sunday 01 Feb 2015

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Evergreen