Evergreen

526 Church Road, Yardley, Birmingham B33 8HT

Evergreen have a team of dedicated staff that are fully trained to provide person centred care to all residents, resulting in a high-quality, worry free lifestyle for all the residents and their families and friends.

Accommodation includes single rooms, double rooms, rooms with en-suite and suites.

Group: Evergreen Care Home

Person in charge: Becky Poppy (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 12

Shared Rooms: 3

Rooms with ensuite WC: 8

Facilities & Services: Day Care • Respite Care • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Evergreen: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Evergreen is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Evergreen in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.736 for Evergreen is calculated as follows: ( (107 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 144 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Evergreen is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 7 Reviews ÷ 3.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Evergreen has a Review Score of 9.7 (9.736) from 12 Reviews


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Evergreen?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Evergreen

  • Daughter of Resident/Service User
    5
  • Niece of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Resident / Service User
    1
  • more

My relative seems happy and settled. She enjoys the parties and singing. She is always presentable in her own clothes that she has chosen to wear.

Visitors are made welcome and offered a cup of tea or coffee.
Good food is served in the conservatory/dining room. There is a pretty patio to sit on when the weather is fine.

How likely would you be to recommend Evergreen? Likely

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Average Rating:   4.5 out of 5

Evergreen caters to my mother's needs with dignity, integrity and understanding.

There are various activities throughout the year which helps the residents to remain mobile and engaged. The regular visits by the hairdresser etc also ensure the residents can be treated/pampered in a safe environment. The staff are extremely polite, helpful and understanding. They are also approachable and will always try and assist with concerns or issues residents' relatives may have. I have found the management team to be very resourceful in assisting me with regarding financial and care funding matters.

How likely would you be to recommend Evergreen? Extremely Likely

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Average Rating:   4.5 out of 5

I have found Evergreen to be a really good place for my mother. The staff are really caring and considerate. She has had no complaints about the care she receives. She is also enjoying the food and sometimes the entertainment brings all of them together.

All in all a very relaxing place and she seems very happy there.

How likely would you be to recommend Evergreen? Likely

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Average Rating:   4.4 out of 5

Quality of rooms are excellent. A small very well run home where staff are very attentive, caring and helpful both to my mother and family.

Food varied and good quality. All areas clean and tidy. Completely satisfied with the staff. All really helpful.

How likely would you be to recommend Evergreen? Extremely Likely

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Average Rating:   5 out of 5

Seems like a nice, friendly home and my friend seems happy here.

How likely would you be to recommend Evergreen? Extremely Likely

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Average Rating:   4.6 out of 5

Since my aunt has been at Evergreen, which is a few months now, her health and attitude have improved. She is 97 years old and found it difficult after living alone and being independent for a number of years. I have noticed her appetite has improved, which of course is beneficial. She likes the food here and the staff look after her meals (cutting food up) as she is registered blind. I think if I had to be looked after, this could possibly be my first choice. My own mother was in care, but not in a place where the staff and management made each day a pleasure.

How likely would you be to recommend Evergreen? Extremely Likely

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Average Rating:   5 out of 5

Because Evergreen is smaller and privately owned, the service provided is more personal and more easily tailored to suit individual as well as group needs. The fact that the residents have a choice of sitting either in a communal lounge or a conservatory is a bonus - light floods in and can only promote a feeling of well-being and optimism. Staff are all that you would want them to be, and again, because of the smaller number of residents, they are able to interact more with individuals than perhaps would be possible in a larger facility. The owner has an easy going hands-on approach.

Food is cooked on the premises by an innovative chef, who provides fresh nutritious meals, and who also undertakes 'themed lunches' for anything from St Georges Day to Chinese New Year.

There are many events throughout the year, and residents/family members are encouraged to put forward new ideas. Great thought is put into generating new events to keep the residents happy, healthy and stimulated.

How likely would you be to recommend Evergreen? Extremely Likely

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Average Rating:   5 out of 5

Great place for my Nan, the level of care is exceptional, the food and the rooms are far better than expected, I would highly recommend evergreen care home, the team are excellent. very very nice place indeed.

How likely would you be to recommend Evergreen? Extremely Likely

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Average Rating:   5 out of 5

My 98 year old mom moved into Evergreen in march 2016. Mom has settled in really well and looks better now than she has done for a long time. The management and staff are all lovely and caring, nothing is too much trouble. Moms room is spotless and very comfortable and the food is excellent. it's lovely to have peace of mind that mom is cared for in all aspects of care, 24 hours a day. Evergreen is a friendly and caring home, I would recommend the home to anyone looking for good quality care home for an elderly parent.

How likely would you be to recommend Evergreen? Extremely Likely

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Average Rating:   4.9 out of 5

Mum had 2 weeks respite at Evergreen after a really difficult time in her life. The staff were extremely supportive and attentive. Since then mum has attended day services 3 days a week. The service has an activity co-ordinator. All staff are helpful and respectful of my mothers needs and are extremely flexible and professional in their approach. Excellent service.

How likely would you be to recommend Evergreen? Extremely Likely

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Average Rating:   4.3 out of 5

Most of the carers provide a happy environment and ensure all residents are well looked after in all aspects such as keeping a clean and tidy room. Good food and personal care, the home is light and airy and residents are happy with entertainment. From outside, indoors activities and special days when celebrations are given (St Davids day for instance) residents are encouraged to participate in activities and have special meals. (Too much food sometimes)!

How likely would you be to recommend Evergreen? Extremely Likely

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Average Rating:   4.6 out of 5

Rebecca Hobbins, Home Manager at Evergreen responded to this review on 04 Apr 2016:

The staff and I greatly appreciate your kind comments. We strive to make a difference and that is reward in itself.

Moved into Evergreen in January 2016, so far stay has been enjoyable. The rooms are kept very clean. Enjoyed the food. There's plenty of activities going on. Can have visitors when I like, clothes are kept well, washed and ironed. The staff are wonderful, very well presented, friendly, very helpful and nothing is too much trouble. Always felt very welcome.

How likely would you be to recommend Evergreen? Extremely Likely

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Average Rating:   5 out of 5

Rebecca Hobbins, Home Manager at Evergreen responded to this review on 04 Apr 2016:

It is good to hear you have settled in well and we hope you continue to enjoy your time at Evergreen.

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Bed Vacancies

1 Bed Vacancy

posted 02 Apr 2018

One single en-suite room One single room

Awards / Recognitions

February 2016

Top 20 Care Homes West Midlands 2016

Recipient: Evergreen

Date: Monday 15 Feb 2016

more details

Top 20 Care Homes West Midlands 2015

Recipient: Evergreen

Date: Sunday 01 Feb 2015

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Evergreen