Willow Grange, Solihull, West Midlands
Willow Grange, Solihull, West Midlands
Willow Grange, Solihull, West Midlands

Willow Grange care home, based near Solihull, offers expert care standards to elderly people, combined with an enjoyable and peaceful location provided by the Olton village community.

As well as residential care, Willow Grange can also offer respite care, allowing residents to recover in as much comfort as possibly in warm and friendly surroundings.

Willow Grange is owned by Alpha Care Homes and pursues a keen policy of respecting the wishes of the individual, enabling residents to bring personal belongings and decorate en auite rooms to their own tastes.

Owner: 3A Care (Solihull) Ltd

Person in charge: Nikki Pudney (Care Home Manager)

Local Authority / Social Services: Solihull Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age

Single Rooms: 42

Shared Rooms: 2

Rooms with ensuite WC: 36

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Willow Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

5.6 Willow Grange has a Review Score of 5.6 (5.576)

The Review Score of 5.6 (maximum of 10) for Willow Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Willow Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.021 for Willow Grange is calculated as follows: ( (15 Excellents x 5) + (21 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 47 Ratings = 4.021

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.555 Points relating to the number of positive Reviews for Willow Grange is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 1 Reviews ÷ 9.2 Target = 0.109 , then divided by 2 = 0.055

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Grange?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Grange

  • Daughter of Resident/Service User
    3
  • Brother of Resident/Service User
    1

Friendly staff. Food excellent. Caring staff and excellent laundry provided at the home.

How likely would you be to recommend Willow Grange? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Although my mother has only been in Willow Grange for a short time, we have had excellent times, visited every day. The staff, management and general feeling of contentment by residents is very evident and we are very pleased with our choice of Willow Grange as a care home for my mother. I believe the tick list says all that we have found occurs in this care home.

How likely would you be to recommend Willow Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are very pleasant and helpful. The management are willing to answer any queries and resolve any issues. They have recently reacted quickly to resolve some safety issues. They have had four activities coordinators in the past 18 months showing how difficult a role it is for one person. Despite this they try many different activities to interest and stimulate the residents. The residents are usually happy and like a chat when I visit my mother 3-4 times a week. Most importantly my mother seems happy and I know she is cared for and safe.

How likely would you be to recommend Willow Grange? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

We see the carers of my sister, when her washing goes missing, they say they are going to bring them back. But we have to go looking in the laundry room for them ourselves, although we have put labels in all of her clothes.

How likely would you be to recommend Willow Grange? Extremely Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Satisfactory

Activities: Very Poor

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Job Vacancies

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Care Home Idol 2016

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