Willow Grange

119 St Bernard's Road, Solihull B92 7DH

Willow Grange care home, based near Solihull, offers expert care standards to elderly people, combined with an enjoyable and peaceful location provided by the Olton village community.

As well as residential care, Willow Grange can also offer respite care, allowing residents to recover in as much comfort as possibly in warm and friendly surroundings.

Willow Grange is owned by Alpha Care Homes and pursues a keen policy of respecting the wishes of the individual, enabling residents to bring personal belongings and decorate en auite rooms to their own tastes.

Owner: 3A Care (Solihull) Ltd

Person in charge: Nikki Pudney (Care Home Manager)

Local Authority / Social Services: Solihull Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 42

Shared Rooms: 2

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Willow Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Willow Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Willow Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 9 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.465 for Willow Grange is calculated as follows: ( (86 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 155 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.978 Points relating to the number of positive Reviews for Willow Grange is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 9 Reviews ÷ 9.2 Target = 0.978

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Willow Grange has a Review Score of 9.4 (9.443) from 13 Reviews


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Willow Grange?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Willow Grange

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

We are very pleased with Willow Grange and its services. My auntie is very settled and happy.

How likely would you be to recommend Willow Grange? Extremely Likely

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Average Rating:   4.6 out of 5

Since my mother has been in the home she has been exceptionally happy and content. The food is very good and has improved her appetite overall. Her living experience is far better.

How likely would you be to recommend Willow Grange? Extremely Likely

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Average Rating:   5 out of 5

General care is good.
Staff always friendly, always made welcome.
Physical surroundings improved following refurbishment.

How likely would you be to recommend Willow Grange? Extremely Likely

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Average Rating:   4.5 out of 5

I'm happy with the care provided by the home. The staff are friendly, supportive and caring. My mother-in-law is dressed tidily and is clean all the time.

She is disabled so requires support eating and all movement and this is done really well by the house.

How likely would you be to recommend Willow Grange? Extremely Likely

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Average Rating:   4.5 out of 5

I find the home to be the perfect fit for my mother. It has a lovely homely atmosphere and the staff are wonderful.

Thank you.

How likely would you be to recommend Willow Grange? Extremely Likely

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Average Rating:   5 out of 5

The home has a very welcoming feel about it. Nicely decorated and extremely clean.
Visitors are always welcome at any time. The staff seem very helpful and polite. There is always food and drinks for the residents every couple of hours and entertainment periodically and some organised theatre trips.

How likely would you be to recommend Willow Grange? Extremely Likely

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Average Rating:   4.7 out of 5

I have been very happy with the care my dad has received in the last 2 months. He is treated with dignity and the staff have shown a real interest in getting to know him. He has been poorly and they have ensured he gets regular visits from the doctor. He was accompanied to the hospital, real compassion shown.

How likely would you be to recommend Willow Grange? Extremely Likely

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Average Rating:   4.5 out of 5

My mother is being well cared for and the staff are very attentive. Food has been varied and plentiful.

Staff will deal with any with any problem on request. Very happy with the situation.

How likely would you be to recommend Willow Grange? Extremely Likely

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Average Rating:   4.2 out of 5

My wife has been a resident for almost three months and I and my two sons are totally satisfied with the level of care.

The staff are kind and considerable. Always pleasant.

How likely would you be to recommend Willow Grange? Extremely Likely

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Average Rating:   5 out of 5

Friendly staff. Food excellent. Caring staff and excellent laundry provided at the home.

How likely would you be to recommend Willow Grange? Extremely Likely

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Average Rating:   4.4 out of 5

Although my mother has only been in Willow Grange for a short time, we have had excellent times, visited every day. The staff, management and general feeling of contentment by residents is very evident and we are very pleased with our choice of Willow Grange as a care home for my mother. I believe the tick list says all that we have found occurs in this care home.

How likely would you be to recommend Willow Grange? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are very pleasant and helpful. The management are willing to answer any queries and resolve any issues. They have recently reacted quickly to resolve some safety issues. They have had four activities coordinators in the past 18 months showing how difficult a role it is for one person. Despite this they try many different activities to interest and stimulate the residents. The residents are usually happy and like a chat when I visit my mother 3-4 times a week. Most importantly my mother seems happy and I know she is cared for and safe.

How likely would you be to recommend Willow Grange? Likely

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Average Rating:   3.6 out of 5

We see the carers of my sister, when her washing goes missing, they say they are going to bring them back. But we have to go looking in the laundry room for them ourselves, although we have put labels in all of her clothes.

How likely would you be to recommend Willow Grange? Extremely Likely

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Average Rating:   3.2 out of 5

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