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Care Provided by Willow Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
fee's cover personal care requirements, medication, laundry ,in house activities and all meals and drinks.
Hairdresser ,chiropody, escort and some activities outside of the care home may have an addition charge.
The price(s) shown are provided by the care home. Contact Willow Grange for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- 3A Care (Solihull) Ltd
- Private Owned
Person in charge
- Nikki Pudney(Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 1
Room Information
- Single Rooms (46)
- Single Rooms with ensuite Wet Room (30)
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Willow Grange Reviews (58)
9.4
Willow Grange has a Review Score of 9.4 (9.399) out of 10, based on 14 reviews in the last 2 years.
Over all time Willow Grange has 58 reviews.
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Review from Julie L (Daughter of Resident) published on 15 December 2025 Submitted via Postal Card•
Overall Experience
Since my mom has been in Willow Grange, she does activities every time we have been to see her. She presents as settled and happy. The staff are supportive friendly and trulely amazing. Thank you Theresa and everyone for my mom's care. Love from Julie + all family.
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Review from Joanne K (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card•
Overall Experience
Willow Grange is a lovely home, the staff are amazing with the residents, they are very patient and nothing is too much trouble. The home itself is nicely decorated and is kept spotlessly clean. Residents are often taken out on trips to local shops or pubs for lunch. There is a regular program of entertainment organised which the residents actively engage in.
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Review from Beverly M (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card•
Overall Experience
Since mom arrived at Willow Grange she has had much attention and every care she needs. The staff could not have been better.
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Review from Dave S (Son of Resident) published on 29 January 2025 Submitted via Postal Card•
Overall Experience
The staff are so friendly and kind and treat my dad with dignity and respect. Willow Grange feels like a home to me.
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Review from Karen Q (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card•
Overall Experience
The staff are always very warm and welcoming. You always feel supported and they are kind to my stepdad even when he's very grumpy. He enjoys his meals and even when he has hospital appointments he always gets warm meals. My stepdad has settled and seems really happy in the home, so much so he said he would rather stay in the home for Xmas than come to ours for Christmas dinner.
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Review from Joanne H (Daughter of Resident) published on 22 January 2025 Submitted via Postal Card•
Overall Experience
We have been extremely happy with the care provided for my mother who has dementia. There are so many activities provided and all the residents seem very happy. The staff are very helpful and knowledgeable.
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Review from Karen C (Daughter of Resident) published on 21 January 2025 Submitted via Postal Card•
Overall Experience
Very happy with level of care, staff are fantastic, activities are arranged daily with singers etc visiting. Food seems to be good and varied. Mom is certainly very happy.
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Review from Kenneth H (Husband of Resident) published on 17 January 2025 Submitted via Postal Card•
Overall Experience
Staff are really good and helpful and attentive. They look after my wife well. Any questions are quickly answered. Overall experience has been good.
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Review from Carol G (Daughter of Resident) published on 17 January 2025 Submitted via Postal Card•
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Excellent care staff and cook.
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Review from Marian L (Resident / Service User) published on 17 January 2025 Submitted via Postal Card•
Overall Experience
I am a resident at Willow Grange Care Home, I find the carers very helpful and nothing is too much for them to do for you. They are always very pleasant and caring.
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Review from J R (Daughter of Resident) published on 3 January 2025 Submitted via Website•
Overall Experience
Both my parents have dementia and mobility issues so we reluctantly had to make the decision for them to go into care. First impressions of Willow Grange were positive but this rapidly changed after both parents having falls. Staff were dismissive of the incidents and also called my dad 'nasty' when resisting being washed. This comment really upset me and made me realise that they do not understand dementia and how it affects behaviour. I never spoke to, saw or met the home manager which I thought was strange.
I felt a nuisance having to keep asking for basic care to be given such as washing and shaving. Twice my dad was sitting in a pool of milk at his feet and we had to ask for it to be mopped up when staff were sitting around on their mobile phones. We also witnessed other residents almost having falls while staff were oblivious to this whilst on their phones.
I felt a nuisance having to keep asking for basic care to be given such as washing and shaving. Twice my dad was sitting in a pool of milk at his feet and we had to ask for it to be mopped up when staff were sitting around on their mobile phones. We also witnessed other residents almost having falls while staff were oblivious to this whilst on their phones.
They need to improve communication with families and management need to be more aware of what is going on around them.
↩Reply from Nikki Pudney, Manager at Willow Grange
All staff are trained in dementia and have a vast knowledge of their needs. In regards to the comment of staff being on mobile phones, these are the devices that are used in the care home to document accurately. The milk referral is in reference to the fortified milkshake that is provided mid...
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Review from A A (Daughter of Resident) published on 30 December 2024 Submitted via Website•
Overall Experience
We very soon had concerns following our parents' admission to the home. Unfortunately, both of them had falls. Mum's resulting in a fractured femur and hospital admission and dad's in a head injury and trip to A and E. Although we accept that falls in care homes do happen, we felt whenever we tried to speak to whoever was in charge about these incidents, they were evasive, defensive, and dismissive. We never met the actual registered manager during any of our visits, and we never received any communication from her following these incidents which was disappointing, and, we feel, unprofessional. Care staff there need to be managed more effectively as they seemed to be more interested in their mobile phones than seeing to the needs of the residents. Due to our lack of confidence in the home, we have moved our parents elsewhere.
↩Reply from Nikki Pudney, Manager at Willow Grange
Unfortunately we give excellent care but unfortunately elderly people are prone to falls. We wholeheartedly apologise for the pain and upset caused, but standby our standards are second to none and will continue to be.
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Review from Alison D (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card•
Overall Experience
Absolutely delighted with the care my mum has received since moving into Willow Grange, the staff are all very kind and attentive and there is always some activity going on to keep everyone occupied.
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Review from Margaret S (Respite Resident) published on 8 October 2024 Submitted via Postal Card•
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Have had a lovely stay. Attention from staff first-class. I would be happy to come again.
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Review from Sarah M (Daughter-in-law of Resident) published on 31 January 2023 Submitted via Postal Card•
Overall Experience
In my experience this home is very good for dementia, they keep them busy and entertained and regularly take them out on visits to Stratford Upon Avon and meals out. The home is very clean. Mom has settled well and is very happy. The staff are very nice and easy to talk too.
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Review from R H (Son of Resident) published on 31 January 2023 Submitted via Postal Card•
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Very friendly staff, always very welcoming. Always very well-informed about her progress. Keep up the excellent work, girls and boys!
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Review from Mandy H (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card•
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Staff are excellent, professional and caring. Always made welcome and kept informed of my mum's condition.
↩Reply from Nikki Pudney, Manager at Willow Grange
Fantastic review ,we are very proud of Willow Grange.
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Review from Alan H (Son of Resident) published on 31 May 2022 Submitted via Postal Card•
Overall Experience
The staff are very helpful and look after my dad very well. We are very happy with the care and he enjoys the home and food.
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Review from Amanda B (Daughter of Resident) published on 6 July 2021 Submitted via Postal Card•
Overall Experience
We are very happy with mum's care at Willow Grange. From day one mum has been treated with the greatest care and respect. All the staff are extremely kind, without exception! Staff have been proactive with mum's medical needs. Mum has settled well. We have great confidence with mum's care at Willow Grange.
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Review from Anne R (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card•
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The staff here are wonderful, very caring all the time. Dad is extremely happy here. Nothing is too much trouble. I have no worries since Dad has been here.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 June 2025Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Frequently Asked Questions about Willow Grange
What types of Care is Willow Grange registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willow Grange have?
There are 46 Single Rooms.
What are the Facilities & Services at Willow Grange?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Willow Grange to the centre of Solihull?
2.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Grange to verify any information. View our terms and conditions. Willow Grange has a Basic Service -more info.