Willow Grange

Willow Grange staff and management have been excellent in terms of looking after my father. The facilities are really good but it is the staff interaction with the residents that make all the difference. They treat people with care and dignity.

I find staff very friendly and helpful. Food is very good. My aunt always says staff are very kind to her.

. I recommend this home to friends and family.

Very good. My Aunt is happy and content. Very clean and tidy accommodation. Staff very friendly and caring.

Excellent level of service provided. We are extremely happy about the way Dad has been made welcome. We are very pleased with the care, health, welfare and safety at Willow Grange.

We are very pleased with Willow Grange and its services. My auntie is very settled and happy.

Since my mother has been in the home she has been exceptionally happy and content. The food is very good and has improved her appetite overall. Her living experience is far better.

Physical surroundings improved following refurbishment.

My mother is being well cared for and the staff are very attentive. Food has been varied and plentiful.

Staff will deal with any with any problem on request. Very happy with the situation.

I find the home to be the perfect fit for my mother. It has a lovely homely atmosphere and the staff are wonderful.

Thank you.

I'm happy with the care provided by the home. The staff are friendly, supportive and caring. My mother-in-law is dressed tidily and is clean all the time.

She is disabled so requires support eating and all movement and this is done really well by the house.

Visitors are always welcome at any time. The staff seem very helpful and polite. There is always food and drinks for the residents every couple of hours and entertainment periodically and some organised theatre trips.

I have been very happy with the care my dad has received in the last 2 months. He is treated with dignity and the staff have shown a real interest in getting to know him. He has been poorly and they have ensured he gets regular visits from the doctor. He was accompanied to the hospital, real compassion shown.

My wife has been a resident for almost three months and I and my two sons are totally satisfied with the level of care.

The staff are kind and considerable. Always pleasant.

Friendly staff. Food excellent. Caring staff and excellent laundry provided at the home.

Although my mother has only been in Willow Grange for a short time, we have had excellent times, visited every day. The staff, management and general feeling of contentment by residents is very evident and we are very pleased with our choice of Willow Grange as a care home for my mother. I believe the tick list says all that we have found occurs in this care home.

The staff are very pleasant and helpful. The management are willing to answer any queries and resolve any issues. They have recently reacted quickly to resolve some safety issues. They have had four activities coordinators in the past 18 months showing how difficult a role it is for one person. Despite this they try many different activities to interest and stimulate the residents. The residents are usually happy and like a chat when I visit my mother 3-4 times a week. Most importantly my mother seems happy and I know she is cared for and safe.

We see the carers of my sister, when her washing goes missing, they say they are going to bring them back. But we have to go looking in the laundry room for them ourselves, although we have put labels in all of her clothes.