Willow Grange

119 St Bernard's Road, Solihull B92 7DH
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9.5 56 Reviews
  • Willow Grange, Solihull
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1050
  • RESPITE Self-Funded Residential Care: from £1050
  • RESPITE Self-Funded Residential Dementia Care: from £1050

fee's cover personal care requirements, medication, laundry ,in house activities and all meals and drinks.
Hairdresser ,chiropody, escort and some activities outside of the care home may have an addition charge.

These prices are only a guideline, please contact Willow Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • 3A Care (Solihull) Ltd

Person in charge

  • Nikki Pudney (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 1

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (30)
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Willow Grange Reviews (56)

9.5

Willow Grange has a Review Score of 9.5 (9.531) out of 10, based on 12 reviews in the last 2 years.
Over all time Willow Grange has 56 reviews.

Overall Experience
  • 43
  • 10
  • 1
  • 2
  • 0
Date Published
  • 56
  • 1
  • 12
  • 12
  • 44
Reviewer Connection to Willow Grange
  • 25
  • 11
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
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  • 1
  • 1
Total of 56, showing 41-56
Review from John W (Son of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
. Mum is a lot more relaxed.
. She is happy in the home and has made friends.
. Mum is eating a lot better.
. Mum had three UTI's in six weeks before coming into the home and is now fit and healthy.
. The staff have been very caring and always look out for mum in every way.
. I recommend this
home to friends and family.
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Review from Linda H (Niece of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. My Aunt is happy and content. Very clean and tidy accommodation. Staff very friendly and caring.
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Review from Malcolm S (Son of Resident) published on 27 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent level of service provided. We are extremely happy about the way Dad has been made welcome. We are very pleased with the care, health, welfare and safety at Willow Grange.
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Review from Susan B (Sister-in-law of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with Willow Grange and its services. My auntie is very settled and happy.
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Review from Simon L (Son of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother has been in the home she has been exceptionally happy and content. The food is very good and has improved her appetite overall. Her living experience is far better.
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Review from Lynne B (Friend of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
General care is good.
Staff always friendly, always made welcome.
Physical surroundings improved following refurbishment.
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Review from Michael A (Son of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is being well cared for and the staff are very attentive. Food has been varied and plentiful.


Staff will deal with any with any problem on request. Very happy with the situation.

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Review from Pamela B (Daughter of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home to be the perfect fit for my mother. It has a lovely homely atmosphere and the staff are wonderful.


Thank you.

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Review from Gareth W (Son-in-law of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happy with the care provided by the home. The staff are friendly, supportive and caring. My mother-in-law is dressed tidily and is clean all the time.


She is disabled so requires support eating and all movement and this is done really well by the house.

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Review from Janet W (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has a very welcoming feel about it. Nicely decorated and extremely clean.
Visitors are always welcome at any time. The staff seem very helpful and polite. There is always food and drinks for the residents every couple of hours and entertainment periodically and some organised theatre trips.
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Review from Helen M (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very happy with the care my dad has received in the last 2 months. He is treated with dignity and the staff have shown a real interest in getting to know him. He has been poorly and they have ensured he gets regular visits from the doctor. He was accompanied to the hospital, real compassion
shown.
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Review from Brian S (Husband of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident for almost three months and I and my two sons are totally satisfied with the level of care.


The staff are kind and considerable. Always pleasant.

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Review from Ann W (Daughter of Resident) published on 27 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff. Food excellent. Caring staff and excellent laundry provided at the home.
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Review from Margaret B (Daughter of Resident) published on 12 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother has only been in Willow Grange for a short time, we have had excellent times, visited every day. The staff, management and general feeling of contentment by residents is very evident and we are very pleased with our choice of Willow Grange as a care home for my mother. I believe the
tick list says all that we have found occurs in this care home.
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Review from Karen T (Daughter of Resident) published on 9 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very pleasant and helpful. The management are willing to answer any queries and resolve any issues. They have recently reacted quickly to resolve some safety issues. They have had four activities coordinators in the past 18 months showing how difficult a role it is for one person. Despite
this they try many different activities to interest and stimulate the residents. The residents are usually happy and like a chat when I visit my mother 3-4 times a week. Most importantly my mother seems happy and I know she is cared for and safe.
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Review from Brian W (Brother of Resident) published on 29 October 2015 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We see the carers of my sister, when her washing goes missing, they say they are going to bring them back. But we have to go looking in the laundry room for them ourselves, although we have put labels in all of her clothes.
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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Willow Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.531 for Willow Grange is calculated as follows: ( (111 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) + (8 Poors x 2) + (5 Very Poors x 1) ) ÷ 143 Ratings = 4.531
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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