Willow Grange

Nothing is too much trouble, Dad receives excellent care and treated with dignity, staff are all fantastic and approachable. Would highly recommend! Thanks all.

Excellent, caring, friendly and approachable. Always know how mother is and what she is doing. Always helpful, quickly arrange Skypes and visits. All staff know her and are caring.

Mum enjoyed her 5 year stay at Willow Grange. The building is beautiful and was modernized during her stay. We also saw a few changes in staff over the years, but the thing that didn't change over that time was the care that Mum received. In your old age, there is nothing more important than having people around you who care, and the staff at Willow Grange really do care.

I enjoy the food it is excellent. Facilities are good. Staff are very good and helpful. Cleanliness is excellent.

I am so very happy with all my wife's care at Willow Grange. The staff are marvellous to me and my family. We are always made welcome. I must say the food is excellent and a very happy atmosphere all round.

Such a relief to know mom is so well looked after especially as I live quite a distance away. The staff are fantastic and are very patient and kind with all the residents.

Cannot fault anything within the home. Staff very willing. Caring excellent, cannot fault anything. Happy with everything.

I am very happy with the care and well being of my parents. Very impressed with all the staff and the feeling of homeliness.

Since dad has been at Willow Grange I have been pleased with the overall care. From my point, he is warm, dry and cared for. The staff are always friendly when I visit and I know requests are dealt with promptly when asked. The entertainment is varied and residents are encouraged to participate as much as they can.

The whole team at Willow Grange are like a family to us now and their support is brilliant.

We have been visiting here for the last 6 months and have been happy with the care that my father has received. The home has a very active entertainment policy. Halloween was fun. Christmas starts early and the staff participate with enthusiasm. Dad always is happy and very well cared for.

Always made welcome when I visit my mother. Mom is well looked after, should there be a problem, staff are happy to listen and sort things out. I feel happy knowing mom's care is good. I have sometimes been there when meals are served which always look appetizing! It is also good to know that they get mid-morning and an afternoon snack and drinks. The staff all seem pleasant and work hard, mom seems to be popular with them. I also think the activities put on for them are good and varied. Mom also has the opportunity to be taken out on trips to the theatre, meals, etc which I think is important for them. The activity team work hard in what they provide and how they look after the residents. Would also like to comment on the cleaning, everywhere is kept to a high standard and done on a regular basis. A big thank you to all involved in looking after my mom's welfare.

She has made many new friends and enjoys the food and various activities, taking part and the staff have shown her lots of kindness.

My husband was in respite in Willow Grange for two weeks. I found the care given to my husband was excellent. The staff were very attentive and kind. He was cleaned and well cared for. The deputy manager explained everything to me and took a lot of time with me. She was very professional and kind.

Willow Grange is an outstanding care home with excellent facilities and providing outstanding care who provide excellent facilities for both staff and residents.

Mom has mixed dementia and went to Willow Grange for respite, it's a fabulous home! Great decor, lovely atmosphere and a stunning garden but more importantly, the staff are friendly and welcoming and tend the residents with care and understanding. There is a great staff team and there is always something going on to keep residents occupied and happy which is vital for their well being. A big 'Thank you' to all the staff for taking such good care of Mom during her stay at Willow Grange!

Having used Willow twice for my mother and husband, they are caring and very helpful.

Always made extremely welcome. Nothing is ever too much trouble. The staff are all lovely. Everyone I visit is happy. There is a pleasant atmosphere here.

Needs of patients come first.

Mum is very active mentally and would let me know if she wasn't happy and she would also be aware of any undue bad vibes from staff and would let them know. But there has not been. As I am aware the staff are extremely kind and professional. When arrangements ar3e made for trips out, theatre or meals etc., Mum is always there and is very supportive of all events.