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Care Provided by Willow Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 46 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
fee's cover personal care requirements, medication, laundry ,in house activities and all meals and drinks.
Hairdresser ,chiropody, escort and some activities outside of the care home may have an addition charge.
The price(s) shown are provided by the care home. Contact Willow Grange for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- 3A Care (Solihull) Ltd
- Private Owned
Person in charge
- Nikki Pudney(Care Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2017
- Number of floors: 1
Room Information
- Single Rooms (46)
- Single Rooms with ensuite Wet Room (30)
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Willow Grange Reviews (58)
9.4
Willow Grange has a Review Score of 9.4 (9.399) out of 10, based on 14 reviews in the last 2 years.
Over all time Willow Grange has 58 reviews.
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Review from Karen L (Daughter of Resident) published on 11 June 2021 Submitted via Postal Card•
Overall Experience
Nothing is too much trouble, Dad receives excellent care and treated with dignity, staff are all fantastic and approachable. Would highly recommend! Thanks all.
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Review from G V (Son of Resident) published on 3 June 2021 Submitted via Postal Card•
Overall Experience
Excellent, caring, friendly and approachable. Always know how mother is and what she is doing. Always helpful, quickly arrange Skypes and visits. All staff know her and are caring.
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Review from Colin W (Son of Resident) published on 5 January 2021 Submitted via Website•
Overall Experience
Mum enjoyed her 5 year stay at Willow Grange. The building is beautiful and was modernized during her stay. We also saw a few changes in staff over the years, but the thing that didn't change over that time was the care that Mum received. In your old age, there is nothing more important than having people around you who care, and the staff at Willow Grange really do care.
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Review from Ronald D (Resident / Service User) published on 12 October 2020 Submitted via Postal Card•
Overall Experience
I enjoy the food it is excellent. Facilities are good. Staff are very good and helpful. Cleanliness is excellent.
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Review from Douglas P (Husband of Resident) published on 12 March 2020 Submitted via Postal Card•
Overall Experience
I am so very happy with all my wife's care at Willow Grange. The staff are marvellous to me and my family. We are always made welcome. I must say the food is excellent and a very happy atmosphere all round.
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Review from Julie S (Daughter of Resident) published on 21 February 2020 Submitted via Postal Card•
Overall Experience
Such a relief to know mom is so well looked after especially as I live quite a distance away. The staff are fantastic and are very patient and kind with all the residents.
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Review from A B (Wife of Resident) published on 26 November 2019 Submitted via Postal Card•
Overall Experience
Cannot fault anything within the home. Staff very willing. Caring excellent, cannot fault anything. Happy with everything.
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Review from T C (Daughter of Resident) published on 19 November 2019 Submitted via Postal Card•
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I am very happy with the care and well being of my parents. Very impressed with all the staff and the feeling of homeliness.
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Review from Michelle M (Daughter of Resident) published on 11 March 2019 Submitted via Postal Card•
Overall Experience
Since dad has been at Willow Grange I have been pleased with the overall care. From my point, he is warm, dry and cared for. The staff are always friendly when I visit and I know requests are dealt with promptly when asked. The entertainment is varied and residents are encouraged to participate as much as they can.
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Review from Maria C (Niece of Resident) published on 24 December 2018 Submitted via Website•
Overall Experience
My aunt has been a resident for 6 months now and is happy to call this home. Nothing is too much trouble for the team here and they have been immediate in their response when my aunt has been ill. The local GP visits a couple of times a week (who was already our GP) plus they have a hairdresser and chiropodist who is a regular visitor for anyone who wants or needs one. There are always trips and activities planned and freshly cooked food available, even toast at 5 am when auntie often wakes. Auntie has her own furniture which the staff helped us move it in, and they have helped her to decorate her room for Christmas.
The whole team at Willow Grange are like a family to us now and their support is brilliant.
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Review from Annie W (Daughter of Resident) published on 29 November 2018 Submitted via Postal Card•
Overall Experience
We have been visiting here for the last 6 months and have been happy with the care that my father has received. The home has a very active entertainment policy. Halloween was fun. Christmas starts early and the staff participate with enthusiasm. Dad always is happy and very well cared for.
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Review from Alison T (Daughter of Resident) published on 29 November 2018 Submitted via Website•
Overall Experience
Always made welcome when I visit my mother. Mom is well looked after, should there be a problem, staff are happy to listen and sort things out. I feel happy knowing mom's care is good. I have sometimes been there when meals are served which always look appetizing! It is also good to know that they get mid-morning and an afternoon snack and drinks. The staff all seem pleasant and work hard, mom seems to be popular with them. I also think the activities put on for them are good and varied. Mom also has the opportunity to be taken out on trips to the theatre, meals, etc which I think is important for them. The activity team work hard in what they provide and how they look after the residents. Would also like to comment on the cleaning, everywhere is kept to a high standard and done on a regular basis. A big thank you to all involved in looking after my mom's welfare.
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Review from Mark B (Son of Resident) published on 26 November 2018 Submitted via Postal Card•
Overall Experience
Mom has settled in at Willow Grange very well.
She has made many new friends and enjoys the food and various activities, taking part and the staff have shown her lots of kindness.
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Review from Diane B (Wife of Resident) published on 6 November 2018 Submitted via Postal Card•
Overall Experience
My husband was in respite in Willow Grange for two weeks. I found the care given to my husband was excellent. The staff were very attentive and kind. He was cleaned and well cared for. The deputy manager explained everything to me and took a lot of time with me. She was very professional and kind.
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Review from Mandy D (Friend of Resident) published on 6 November 2018 Submitted via Website•
Overall Experience
Willow Grange is an outstanding care home with excellent facilities and providing outstanding care who provide excellent facilities for both staff and residents.
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Review from Maxine W (Daughter of Resident) published on 14 September 2018 Submitted via Website•
Overall Experience
Mom has mixed dementia and went to Willow Grange for respite, it's a fabulous home! Great decor, lovely atmosphere and a stunning garden but more importantly, the staff are friendly and welcoming and tend the residents with care and understanding. There is a great staff team and there is always something going on to keep residents occupied and happy which is vital for their well being. A big 'Thank you' to all the staff for taking such good care of Mom during her stay at Willow Grange!
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Review from Avril L (Wife of Resident) published on 20 August 2018 Submitted via Postal Card•
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Having used Willow twice for my mother and husband, they are caring and very helpful.
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Review from G D (Regular Volunteer) published on 24 July 2018 Submitted via Postal Card•
Overall Experience
Always made extremely welcome. Nothing is ever too much trouble. The staff are all lovely. Everyone I visit is happy. There is a pleasant atmosphere here.
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Review from M J (Regular Volunteer) published on 9 July 2018 Submitted via Postal Card•
Overall Experience
Caring staff.
Patients happy and contented.
Always made welcome.
Calm atmosphere.
Patients happy and contented.
Always made welcome.
Calm atmosphere.
Needs of patients come first.
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Review from Jackie G (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card•
Overall Experience
Mum is very active mentally and would let me know if she wasn't happy and she would also be aware of any undue bad vibes from staff and would let them know. But there has not been. As I am aware the staff are extremely kind and professional. When arrangements ar3e made for trips out, theatre or meals etc., Mum is always there and is very supportive of all events.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 June 2025Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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