Care Provided by The Avenue Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Avenue Care Home for full pricing details and T&Cs.
Contact The Avenue Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- The Avenue Care Home Ltd
- Private Owned
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: No
- Number of floors: 3
Room Information
- Single Rooms (21)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (1)
- Couples/Companion Rooms with ensuite Wet Room (2)
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The Avenue Care Home Reviews (35)
Over all time The Avenue Care Home has 35 reviews.
Filter Reviews
Overall Experience
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Review from C P (Sister of Resident) published on 9 July 2024 Submitted via Postal Card•
Overall Experience
Made to feel very welcome when first entering the care home. The staff are very friendly and caring towards clients' families and clients themselves.
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Review from C T (Friend of Resident) published on 8 July 2024 Submitted via Postal Card•
Overall Experience
The Avenue Care Home was nice and clean and the staff were nice and friendly.
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Review from R K (Brother of Resident) published on 8 July 2024 Submitted via Postal Card•
Overall Experience
My sister has been living at the Avenue Care Home for many tears. I can't imagine a better place for her.
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Review from L B (Friend of Resident) published on 8 July 2024 Submitted via Postal Card•
Overall Experience
Thank you for organising events such as the tea party. It's good for residents to welcome families and friends.
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Review from C R (Brother of Resident) published on 8 July 2024 Submitted via Postal Card•
Overall Experience
The staff are always very friendly and make everyone welcome. Care for the residents is first class and everyone seems very happy. Well done all.
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Review from M H (Friend of Resident) published on 8 July 2024 Submitted via Postal Card•
Overall Experience
Happy atmosphere, residents are kept busy and given lots to do. My friend is very happy here.
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Review from V S (Sister of Resident) published on 8 July 2024 Submitted via Postal Card•
Overall Experience
On my visit, I was greeted warmly by the staff. The residents were either sitting quietly or interacting with their visitors. The staff were caring and considerate making sure we had enough refreshments. Staff took the time to converse with residents and involve them in the activities of the afternoon. Everywhere felt relaxed and comfortable and we could stay as long as we needed.
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Review from N E (Friend of Resident) published on 8 July 2024 Submitted via Postal Card•
Overall Experience
From my experience coming to The Avenue, staff were very friendly and the care home was very clean. I enjoyed my visit.
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Review from Z D (Friend of Resident) published on 30 January 2024 Submitted via Postal Card•
Overall Experience
A very warm and friendly atmosphere.
All the residents seem happy and well looked after.
All the residents seem happy and well looked after.
The staff are very caring.
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Review from Pauline K (Friend of Resident) published on 30 January 2024 Submitted via Postal Card•
Overall Experience
I am very reassured by everything I experienced during my time here this afternoon, that my friend is in a very good place!
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Review from Graham W (Husband of Resident) published on 30 November 2023 Submitted via Postal Card•
Overall Experience
Your first impression is that The Avenue is a 'home from home' - and it certainly is. I am most impressed with the level of care, and especially the staff who I have found to be open and have a genuine desire to look after and support the residents in their care. My family and I are very happy that my wife is happy and content in such a positive environment.
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Review from Carl W (Brother of Resident) published on 30 November 2023 Submitted via Website•
Overall Experience
I first submitted a review of The Avenue in July 2019 and at the time was delighted with the level of care and attention to detail from all the staff. Four years have past and I am very pleased to say that nothing has changed. My sister continues to be very happy here and I can relax safe in the knowledge that she could not be in better hands. Communication from the staff remains excellent and I can rely on the team at The Avenue to always act in my sisters best interests.
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Review from Philip M (Husband of Resident) published on 29 November 2023 Submitted via Postal Card•
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Staff are friendly, knowledgeable and extremely pleasant.
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Review from L R (Mother of Resident) published on 24 November 2023 Submitted via Postal Card•
Overall Experience
My son always seems well-dressed, clean and tidy. The staff also are very friendly and helpful.
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Review from A M (Wife of Resident) published on 24 November 2023 Submitted via Postal Card•
Overall Experience
The care staff are very helpful and extremely caring. We have our own rooms and can decorate as we wish.
We can, or if you won't want to, participate in activities or do whatever you want! The meals are excellent, and everyone has a good sense of humour, and we help each other.
We can, or if you won't want to, participate in activities or do whatever you want! The meals are excellent, and everyone has a good sense of humour, and we help each other.
There is a smoking shelter for those of us who smoke, and I think it is one of the best places I have stayed in.
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Review from A K (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card•
Overall Experience
My mum is very happy here. She is always monitored and always tells us things she has done. She has bipolar and her needs are met constantly. She likes to communicate and staff are always there for conversations. Mum has a lovely room, a caring group of staff that look after her.
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Review from S F (Sister of Resident) published on 22 November 2023 Submitted via Postal Card•
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We are pleased with my brother's care here.
Friendly staff, very supportive and patient.
Friendly staff, very supportive and patient.
Well done! Keep up the good work.
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Review from A E (Resident / Service User) published on 22 November 2023 Submitted via Postal Card•
Overall Experience
I've lived at The Avenue happily for about 12 years and find it a real blessing indeed! All the staff have taken amazing care of me and treated me with a great sense of dignity. The management and owners also got a 10-star rating. I'm very grateful indeed.
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Review from S D (Sister of Resident) published on 16 November 2023 Submitted via Postal Card•
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Very well run with good food and choices, always very clean and fresh. The staff are always friendly and helpful.
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Review from D D (Sister of Resident) published on 13 November 2023 Submitted via Website•
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Now retired it gives me great peace of mind that my brother is so well cared for by staff at the Avenue. Due to illness this year I was unable to visit as often, it was so comforting to know all was well with regular updates from the Avenue office and any queries I had answered immediately. So pleased I found the Avenue Care Home in its beautiful peaceful surroundings of the Malvern Hills.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 February 2026Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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Frequently Asked Questions about The Avenue Care Home
What types of Care is The Avenue Care Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Avenue Care Home have?
There are 21 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at The Avenue Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Avenue Care Home to the centre of Malvern?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Avenue Care Home to verify any information. View our terms and conditions. The Avenue Care Home has a Basic Service -more info.