The Avenue Care Home, Malvern, Worcestershire
The Avenue Care Home, Malvern, Worcestershire
The Avenue Care Home, Malvern, Worcestershire

The Avenue Care Home is located in the town of Malvern, at the base of the Malvern Hills.

The home is located near the shopping centre and Great Malvern railway station.

It offers a specialist approach to care for adults with mental ill health, learning difficulties, acquired brain injuries and old age.There is round-the-clock care in a homely setting for long-term residential care, respite care and day care services.

Staff aim to provide a quality of life that the resident deserves and the care reflects this, helping individuals achieve their lifestyle choices whilst maintaining their dignity, privacy and respect.

Owner: Mr & Mrs N Manji

Person in charge: Sandy Rowley (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Learning Disability • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Asperger Syndrome • Bipolar/Manic Depression • Challenging Behaviour • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Schizophrenia • Speech Impairment • Visual Impairment

Admission Information: Ages 45+.

Single Rooms: 21

Shared Rooms: 2

Rooms with ensuite WC: 3

Weekly Charges Guide: Personal Care Single £450 – £575 , Personal Care Shared (per person) £450 – £575 (These prices are only a guideline, please contact The Avenue Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Avenue Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.4 The Avenue Care Home has a Review Score of 8.4 (8.409)

The Review Score of 8.4 (maximum of 10) for The Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for The Avenue Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.759 for The Avenue Care Home is calculated as follows: ( (45 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 58 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.65 Points relating to the number of positive Reviews for The Avenue Care Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5 Target = 0.400

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Avenue Care Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Avenue Care Home

  • Brother of Resident/Service User
    1
  • Brother-in-law of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Vicar / Church Minister
    1
  • more

My relative has been extremely well looked after in the two years she has been a resident here and her health has significantly improved over that time. The staff are very caring and the home is warm and welcoming. There is also a nice well-kept garden for residents to sit out in when it is warm enough.

How likely would you be to recommend The Avenue Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I visit The Avenue once every week to administer the Eucharist to Roman Catholic clients. I always receive a warm welcome from staff and clients alike and feel very much 'at home.' Indeed, others of different religious background or of no faith are and have been included.
My experience suggests that clients are encouraged towards activities or events wherever interest is shown. I have the privilege of meeting other clients in the course of my visits and enjoy friendly chats.
My impression is that the staff show great interest, patience and care in the course of their work. I admire their efforts.
Naturally, there have been occasions when illness has led to staff shortages. Again my impression is of a staff working together to meet the needs of the clients in the best way(s) possible.

How likely would you be to recommend The Avenue Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I would most certainly recommend Avenue. The staff are all caring and compassionate. They go over and above what is expected of them and they should all be very proud of the work they do.
The residents are all well cared for and look clean and well looked after. The home is spotlessly clean and the residents clothes are laundered to a high standard.
There are regular activities for those who want to participate and relatives can join in too.
Staff facilitated my Uncle attending an outside activity each week which demonstates the individualised care that is provided.
The food is enjoyed by the residents and the cook is very obliging and thoughtful.
Shopping is done each week for residents by one of the staff and this again demonstrates the extra mile that the staff go to for their residents.
The Owner, Manager and deputy manager are available daily and have a wonderful rapport with the residents and lead by example.
We couldn't be happier with the service and care they provide.

How likely would you be to recommend The Avenue Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been very pleased with the quality of care which my brother has received at the Avenue.

The management and staff seem genuinely concerned about the welfare of the residents.
We could not be happier!

I would certainly recommend this care home.

How likely would you be to recommend The Avenue Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Very pleased with the level of care and attention given to my brother. He can be challenging and everyone seems to know him well and help him out where and when required to the best of their abilities and authority.

How likely would you be to recommend The Avenue Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Avenue Care Home

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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