The Avenue Care Home

23 Avenue Road, Malvern WR14 3AY
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9.8 35 Reviews
  • The Avenue Care Home, Malvern
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Care Provided by The Avenue Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Avenue Care Home Ltd

Local Authority / Social Services

Admission Criteria

  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (21)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)
  • Couples/Companion Rooms with Ensuite Wet Room (2)
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The Avenue Care Home Reviews (35)

9.8

The Avenue Care Home has a Review Score of 9.8 (9.816) out of 10, based on 21 reviews in the last 2 years.
Over all time The Avenue Care Home has 35 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Avenue Care Home
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Total of 35, showing 21-35
Review from M J (Brother of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Avenue Care Home is a very friendly, clean and caring home. The staff are all helpful and willing to please, nothing is too much trouble. We can relax knowing our brother is happy and well cared for. The home takes care of all the doctor's appointments and help that is needed. Thank you.
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Review from D R (Sister of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has attended The Avenue Care Home for a few years now. It's a lovely care home. All the staff are friendly and welcoming, my brother really enjoys going, he seems quite content. They have a variety of intering activities for thos who wish to take part. The home is very clean and I would recommend
it to anyone as it is a lovely and secure environment.
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Review from L B (Sister of Resident) published on 19 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring environment which supports individual needs of clients.
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Review from Janet L (Sister of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find visiting my sister every week or two a regular pleasure. The staff are friendly, happy and always kind and helpful to the residents.
My sister is fit and thriving after being there over ten years. She loves her own room with its fresh attractive curtains and duvet. I am pleased it is the best
home for freedom, friendship and activities if wanted, for my sister.
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Review from J R (Friend of Resident) published on 31 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my friend was allocated to The Avenue Care Home nearly a year ago I was reluctant to believe he would accept this situation. However, the perseverance of the staff has surpassed my expectations. Thanks to this and a regular routine, he is better than I have seen him for some time. Also, there is
a lot of stimulation in different forms, with activities both inside the home and visits externally e.g. Cafe's, pubs, book fair etc which he enjoys. The home also actively encourages family/friends to visit, phone calls, correspondence, time out for residents. When I visit my friend I am always offered a friendly welcome and a cuppa- tea/coffee, also a private place to chat if needed.
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Review from A B (Mother of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my daughter was accepted at the hoe she was thin and depressed after an illness. Within a few weeks, she showed dramatic improvement. After her father died recently we both received caring sympathy and support. My daughter is being encouraged and supported to return to some activities in the community
and her special dietary requirements are implemented both efficiently and sensitively. All her lesser health needs have been carefully met. There is a happy atmosphere at the home to which every member of staff contributes and the two owners take an active part in running the home alongside the manager. Visitors are always welcome I am deeply grateful that my daughter is once again busy, happy and secure.
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Review from Jan C (Sister of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has settled happily into this care home and speaks positively about her time there and the staff. From a relative's point of view, I am always made welcome and offered a cup of tea. The staff and management are friendly and approachable. The premises are well looked after and the furnishings
are excellent. Very happy.
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Review from Nicola L (Daughter of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Avenue Care Home has wonderfully caring and professional staff. They work brilliantly with both the residents and family to give specialist and personalised care. The atmosphere of the home is warm and welcoming.
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Review from Shirley H (Sister of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at The Avenue Care Home for about a year, during which time, I have seen a big improvement in both his mental and physical health, his appearance, cleanliness and self-confidence. This is due to the care that he has been receiving at The Avenue Care Home which is set in beautiful
surroundings and is well maintained. The experienced staff are both kind and respectful to the residents and visitors. I have found the management to be very approachable.
My overall thoughts are that my brother is safe, well cared for and much happier than of late.
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Review from K D (Brother-in-law of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing morale and cooperation between staff and residents. Nutritious lovely meals cooked fresh daily in modern kitchen facilities by a happy dedicated cook. Extremely tidy and hygienic catering facility which is echoed throughout the establishment. Genuine caring concern for the resident's well being.
Every
one of the staff always smiling. A very happy environment which reflects onto the contented residents. A caring oasis in what could be difficult circumstances.
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Review from C C (Sister of Resident) published on 18 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been at The Avenue Care Home for some 3 years now, having been referred there to recuperate after a long period of hospitalisation.
The improvement in her health and well being since then has been considerable due to the excellent support she has received from all the carers and management
at the home. For which I can't thank them enough.
I would have no hesitation in recommending this home to anyone who needs care on a short or long-term basis.
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Review from Malcolm C (Brother-in-law of Resident) published on 31 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been extremely well looked after in the two years she has been a resident here and her health has significantly improved over that time. The staff are very caring and the home is warm and welcoming. There is also a nice well-kept garden for residents to sit out in when it is warm enough.
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Review from Christopher B (Regular Volunteer) published on 4 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit The Avenue once every week to administer the Eucharist to Roman Catholic clients. I always receive a warm welcome from staff and clients alike and feel very much 'at home.' Indeed, others of different religious background or of no faith are and have been included.
My experience suggests that
clients are encouraged towards activities or events wherever interest is shown. I have the privilege of meeting other clients in the course of my visits and enjoy friendly chats.
My impression is that the staff show great interest, patience and care in the course of their work. I admire their efforts.
Naturally, there have been occasions when illness has led to staff shortages. Again my impression is of a staff working together to meet the needs of the clients in the best way(s) possible.
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Review from Kate S (Niece of Resident) published on 5 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would most certainly recommend Avenue. The staff are all caring and compassionate. They go over and above what is expected of them and they should all be very proud of the work they do.
The residents are all well cared for and look clean and well looked after. The home is spotlessly clean and the
residents clothes are laundered to a high standard.
There are regular activities for those who want to participate and relatives can join in too.
Staff facilitated my Uncle attending an outside activity each week which demonstates the individualised care that is provided.
The food is enjoyed by the residents and the cook is very obliging and thoughtful.
Shopping is done each week for residents by one of the staff and this again demonstrates the extra mile that the staff go to for their residents.
The Owner, Manager and deputy manager are available daily and have a wonderful rapport with the residents and lead by example.
We couldn't be happier with the service and care they provide.
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Review from Terry S (Brother of Resident) published on 24 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very pleased with the quality of care which my brother has received at the Avenue.


The management and staff seem genuinely concerned about the welfare of the residents.
We could not be happier!


I would certainly recommend this care home.

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for The Avenue Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.816 for The Avenue Care Home is calculated as follows: ( (206 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 250 Ratings = 4.816
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Avenue Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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