The Hawthorns

5 Burlington Road, Buxton SK17 9AR
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9.9 30 Reviews
  • The Hawthorns, Buxton
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Care Provided by The Hawthorns

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1225

Residency agreements are subject to a financial calculation. A refundable deposit of 28 days plus the first month's fees are paid at the beginning of a new residence. Advance payment is made for each forthcoming 28 day period for the duration of the residency.

These prices are only a guideline, please contact The Hawthorns to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Wendy Critchlow (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (34)
  • Single Rooms with Ensuite Wet Room (2)
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The Hawthorns Reviews (30)

9.9

The Hawthorns has a Review Score of 9.9 (9.898) out of 10, based on 10 reviews in the last 2 years.
Over all time The Hawthorns has 30 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Hawthorns
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Total of 30, showing 1-20
Review from Debbie B (Daughter-in-law of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in- law was with the Hawthorns for 19 months. We both can recommend this home wholeheartedly. It is a lovely building with a majestic staircase that hits you when you arrive at the door. The rooms are clean and very well maintained. Lovely furnishings and gardens. Meals are very nice and are
served in a beautiful classy dining room. It is quite intimate with each meal being a social opportunity for its residents. Throughout her time at the Hawthorns our mum was treated with love, respect, dignity and compassion. She was always cleanly dressed. The staff are really wonderful. Very kind respectful, patient and helpful. Management are very approachable, considerate and experienced and ensure the smooth running of this wonderful home. There is some form of entertainment most days. The visits from the nursery school children , the pet visits and the knitting group were all regular favourites She also enjoyed the weekly hairdresser visits.
Reply from Wendy Critchlow, Home Manager at The Hawthorns
Thank you for your kind words.Your Mum was a much loved resident here at the Hawthorns
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Review from Kevin R (Son of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at The Hawthorns for the past three years until he passed away in January of this year. The care has been consistently excellent over this period.
The staff always knew where Dad was when I visited (without prior notification of the visit). He often spoke of the kindness
and consideration shown to him and we all appreciated the wonderful team who looked after him.
The physical care with his personal hygiene, his clothes always clean and smart, and his room neat and tidy; and also the emotional care, that he was never lonely, was actively encouraged to join team activities and able to have a chat and a laugh with his friends around him.
Reply from Wendy Critchlow, Home Manager at The Hawthorns
Thank you Kevin for the lovely review. Your dad was a true gentleman and we loved your weekly visits to the home. Please keep in touch with the Hawthorns as we will miss you all very much
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Review from Andrew R (Son of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hawthorns care home was recommended to us 3 and a half years ago by friends, and lucky they did as it was COVID and we were not allowed a visit to check out any care home. My mum was suffering from the onset of dementia at the time and at the point of entering the home she was a bit low and had
spent time isolated. The Care home years were not the end of Mum's life, it was a renewed chapter. They gave her dignity back, the staff involved her, looked after her, they did flower arranging, and displays at Easter, gave her a religious focus, dominoes, and all sorts of activities that stimulated the mind. The staff cared deeply and were extremely considerate of my wife and me whenever we interacted. When Mum was still able to form full sentences, she said how much she liked being there. The building does in part look a little tired but to older people, they may consider it to be "Homely". The thing that really makes it is the staff who are first class.
Reply from Wendy Critchlow, Home Manager at The Hawthorns
Thank you for the lovely review that you have written about the Hawthorns. Your mum was a much-loved member of the Hawthorn family and is greatly missed by all staff and residents.
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Review from K D (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at The Hawthorns for the last 7 years of a very long and happy life and moved there when she was too frail to remain at home. I cannot praise the staff highly enough for the care and compassion she received during her time there. She was - and all residents are - treated as family
and given the respect, love and care they deserve. There is a friendly atmosphere and all the staff are welcoming and approachable. It was reassuring and comforting to know that she was being so well looked after and cared for.
Reply from Wendy Critchlow, Home Manager at The Hawthorns
Thank you K for this lovely review. Your Mum was a much-loved resident of the Hawthorn family, as were all members of your family.
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Review from Sue C (Wife of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of the care and input my partner receives at The Hawthorns. He is always impeccably turned out in his clothes and personal care. Should there be an accident it is dealt with immediately complete change of clothes and wash. Catering is excellent, all cooked on the premises and
multiple choice which he can choose himself. The Staff are so kind and caring and residents can access a beautiful garden whenever they want. I couldn't ask for anything more. I have had to come to terms that I couldn't look after himself myself and the staff have been so understanding in helping me do this. I am eternally grateful. Thank you.
Reply from Wendy Critchlow, Home Manager at The Hawthorns
Thank you Sue for this lovely review. Our staff show the values of the Salvation Army at all times through their work. Every single member of staff plays a vital role in the running of the home. The…read more
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Review from Shelly B (Daughter of Resident) published on 9 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is so well cared for at The Hawthorns. We can continue our daily lives confident in the knowledge that he is receiving the best possible care while we are working and unable to watch him 24/7. The staff are very responsive to any requests we have or questions about Dad's care/health. We can visit
at any time thanks to the open-door policy, and either sit in the quiet lounge or the beautifully cared-for garden to enjoy quality time together. He is very settled and continues to enjoy all the activities and entertainment on offer. A highly recommended home-from-home.
Reply from Wendy Critchlow, Home Manager at The Hawthorns
Thank you for this lovely review Shelly. Your dad has settled in so well. Our staff show great pride in the care that they give to all our residents. We warmly welcome all family and friends into the…read more
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Review from Andrew B (Son of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Hawthorns for over 18 months now, and I feel that she is in very good hands. There is a calm, friendly atmosphere in the building, and it’s nice to see how the staff engage with the residents – there is genuine warmth in the interactions. I visit my mother most Saturday
mornings, so I have had plenty of opportunities to see the staff in action.
The lounges are light and airy, and there is an outdoor area for when the weather is nice.
An additional advantage is that The Hawthorns is just opposite the Pavilion Gardens, which is perfect for short outings and easily accessible by wheelchair. There is a lake, lots of wildlife and a café, and various events and activities take place throughout the year, so it’s perfect for a change of scenery and some added stimulation surrounded by people of all ages.
It's a source of great comfort to know that my mother is well looked after and cared for.
Reply from Wendy Critchlow, Home Manager at The Hawthorns
Thank you for your honest review of The Hawthorns. All staff work so hard to make all residents feel loved and well cared for.
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Review from Geoffrey B (Son of Resident) published on 11 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into The Hawthorns in the middle of the Corona crisis after a stay of some months in hospital. Despite the challenging surrounding circumstances, the move went well and she settled in quickly. The home is very comfortable and all the staff are super; nothing seems to be too much for them
to do and they are always patient, cheerful and friendly. Communication with the family is excellent and it has been easy to reach a good "working relationship" with the common aim of making my mum's stay as comfortable and safe as possible. I live abroad and cannot visit Buxton as often as I might like to, but frequent phone calls maintain the contact between visits. When visiting, I always feel that I am made welcome. Being so close to the local park and gardens, outings with a wheelchair to drink tea and eat cake in the cafe, while watching the world go by, are easy to manage and are enjoyed by both of us. I would unreservedly recommend The Hawthorns to any family seeking a care home.
Reply from Wendy Critchlow, Home Manager at The Hawthorns
Thank you for your review of your mum's care and the running of The Hawthorns. It is getting to the time of year when your mum will be getting excited about as she knows she will very soon be able to…read more
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Review from Susan R (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived at The Hawthorns for the final ten months of her life. Although she was at first reluctant to move in, she soon settled there. She was welcomed there very warmly by all the staff and was extremely well cared for. The home is ideally situated in Buxton, opposite the Pavilion Gardens and
near enough to the town centre to enable me to take her out in a wheelchair to enjoy various trips.
I cannot express my thanks enough to all the carers and other staff who helped her through her very difficult, final illness. They were unfailingly kind, compassionate and caring to both Mum and to all the members of our family.
I would have no hesitation in recommending The Hawthorns to anyone who is contemplating the move to a care home.
Reply from Wendy Critchlow, Home Manager at The Hawthorns
Thank you, Susan, for the review, regarding the care of your late mother.
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Review from Rebecca D (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
December at The Hawthorns is a hive of activity as everyone gets ready for Christmas. The residents take part in crafts to produce various decorations, and there is an air of anticipation as the Christmas trees are decorated. My mum’s delight at the various events is captured on social media through
photos and videos. There have been carol singing and dancing to Christmas songs, Christmas parties, Santa visiting and a brass band playing, to name a few. It is so heart-warming to see the joy on my mum’s face as one of the performers in the panto takes a moment to engage with her, and I recognise this engagement is part of The Hawthorns philosophy because I see it from the staff when I visit. I think engagement with the residents and tending to a person’s individual needs are hugely important and the staff at The Hawthorns do this with warmth and a generosity of spirit.
Reply from Wendy Critchlow, Home Manager at The Hawthorns
Thank you, Rebecca, for your review. Christmas is a very important time at The Hawthorns, and all staff work so hard to give all the residents a memorable time. Family members are encouraged to join…read more
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Review from J B (Daughter of Resident) published on 31 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hawthorns is a small and welcoming home with gardens in the centre of Buxton. The staff are all very caring and approachable. The resident's care is tailored to their needs medically and with lots of interactive activities and entertainment to suit all interests. Mum has a personal carer but responds
well to all the staff and fellow residents. There is a policy of continuing improvement from the leaders. We couldn’t wish for a nicer home for my mum.
Reply from Matthew Berrisford, Head of Care at The Hawthorns
Thank you so much for the kind words and it's warming to read that you're so pleased with the quality of care. We hope that all of our residents experience dignity and a personalised approach to care…read more
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Review from Louise S (Daughter-in-law of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my father in law in March for the first time since he became a guest of The Hawthorns, Buxton.
Made very welcome on arrival. Morning service was being held, so we were given coffee in the dining room until it ended. Shown round the home then joined my father in law in the conservatory.
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atmosphere was very homely and one of great care/consideration for the residents.
All staff very friendly and accommodating for visitors and residents alike.
As we are some distance away on the south coast, the private Facebook page for family members is invaluable. It's lovely to see the activities diary for the week and pictures of the residents enjoying their day, either with trips out, activities within the home or enjoying the garden. Seeing my father in law joining a sing along was heart warming.
Keep up the good work The Hawthorns
Reply from Matthew Berrisford, Head of Care at The Hawthorns
Thank you for your lovely feedback. It's great to hear that you enjoyed your visit to The Hawthorns and that you and your loved one felt at home and well cared for. Our Facebook Friends and Family…read more
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Review from John M (Son of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother received was outstanding the staff and management could not do enough for us as a family, we always felt at ease and knew she was safe and happy and well cared for, would highly recommend The Hawthorns for your loved ones, we are eternally grateful for everything they did for her.
Reply from Matthew Berrisford, Head of Care at The Hawthorns
Thank you for the kind words. We aim to offer the highest standards of care for all of our residents and this involves working closely with families to include and support them throughout the care…read more
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Review from Sharon S (Relative of Resident) published on 10 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent home, with the most caring of staff. My aunt in law was a resident there from September 2020 until she passed in February 2022. They treated my aunt in law with dignity and kindness. It was like being a member of a family, every care worker was wonderful and kind. They looked after me when
I was with my aunt in law when she passed, feeding me and making me brews. I cannot praise the home enough. It's the home I would want to live in, when the time comes. But the Hawthorns is just a house, the staff there make it a home.
Reply from Helen Bentley, Home Manager at The Hawthorns
Thank you for your lovely review. It was a pleasure to look after and care for your aunt-in-law. She was a great character and will be sorely missed and had cared for so many during her own working…read more
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Review from Jane V (Niece of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where do I start about The Hawthorns, a beautiful old house set in lovely gardens where the residents can sit out on a lovely day, it is situated opposite the Pavilion Gardens. My auntie moved into The Hawthorns in January of this year, she settled in really well and now calls it her home. She has made
lots of new friends, residents and staff. The staff are all very friendly and helpful, and all do their very best to support and care for my auntie. My auntie particularly enjoys the social side of The Hawthorns where they have varied entertainment going on every day.
I would recommend The Hawthorns 100%.
Reply from Helen Bentley, Home Manager at The Hawthorns
Thank you for your lovely comments about the staff and the support and care they provide to your Auntie. It is good to hear that your Auntie has settled in well and is enjoying the company of her new…read more
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Review from Julie W (Granddaughter of Resident) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has been a resident of The Hawthorns for two or three years. None of the family, including my Nan, particularly wanted her to go into residential care, and we were worried she wouldn’t take to it, but it was no longer possible for her to live independently or with family due to the amount of
care she needed.
We didn’t need to worry at all! My Nan soon settled in and is very happy there. The first thing that always strikes me when I walk in is the calm but bright/light atmosphere. Everyone seems settled and happy. The main common room is lovely, the residents have their own place to sit for routine. The room is big, airy and bright, with a lovely conservatory. Her bedroom is cosy and clean with a WC.
The level of care is so evident, all the staff I’ve come across are gentle, kind, friendly; they really do care. Nothing seems too much trouble.
The activities are regular and varied, and they have loads of fun games too. The photos show the evident happiness. I can’t speak highly enough.
Reply from Helen Bentley, Home Manager at The Hawthorns
Thank you for your review we are pleased that your Nan settled in quickly and that she is happy living at The Hawthorns. Your comments about the environment and the cleanliness of the home are…read more
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Review from Christine M (Daughter of Resident) published on 1 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my mum into The Hawthorns in October 2019 and was amazed by how well she settled in. She has a lovely bright and airy room and really enjoys all the activities on offer. All staff are so kind and caring, with nothing too much trouble for them. They are always willing to chat about Mum whenever
I am able to visit. I live quite a drive away, but know that there is always someone at the end of the phone to update me about Mum. Their care has been exemplary in this very difficult time. I have particularly welcomed the opportunity to video call Mum. I would highly recommend The Hawthorns to anybody needing residential care.
Reply from Wendy Critchlow, Head ofCare at The Hawthorns
Thank you for your high recommendation we are pleased that your mum is enjoying the programme of activities on offer and that you are able to keep in contact with your mum by a video link. Your…read more
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Review from Gillian W (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to The Hawthorns at the end of last year when she needed more help than we could safely provide at home. It was a big change for her but the staff at Hawthorns worked hard to get to know her and help her settle in. The friendly atmosphere, excellent all round care and wonderful programme of
activities gives us confidence that she is being well cared for even in the current Covid-19 crisis.
Reply from Helen Bentley, Home Manager at The Hawthorns
Thank you so much for your complimentary review it is pleasing to know that you feel reassured about the care your mum is receiving from the staff at The Hawthorns.
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Review from Phil H (Son of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both as a relative and as a social worker by background, I cannot speak/type too highly of The Hawthorns and the brilliant staff! - especially during this awful time. It has been reassuring to hear of the arrangements that have been made within the home to help keep everyone optimally safe and well;
lovely to have phone and video calls and to see pictures (on the dedicated, closed group website page) of Mum, the staff (looking for the way to Amarillo! - fantastic) and events - the VE Day tea party looked wonderful.
Salvation Army Older People's Services HQ office have also provided helpful and reassuring information.
The Hawthorns (and Salvation Army) ethos shine through!
There is a real sense that The Hawthorns has become Mum's home.
Thank you so much, everyone at The Hawthorns, and we hope to see Mum and you all again as soon as possible!
Reply from Helen Bentley, Home Manager at The Hawthorns
Thank you Phil for taking the time to leave us such a positive review, we value and appreciate your comments.
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Review from Anne T (Daughter of Resident) published on 19 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident of The Hawthorns Care Home for almost two years. She is 86 years old and has dementia which particularly affects her memory. The home is a very happy and peaceful place. Staff always have time to talk and the atmosphere is always free of bustle or rush. Mum really enjoys the
devotional times which are lead by the Salvation Army Chaplain and the pastoral care she receives is a real blessing to her and reassuring to us as family. The home is always spotlessly clean and is presented in a homely way. The staff are friendly to us as relatives and we enjoy joining in with activities if our visits coincide with these times. We sometimes sit and watch the interaction of carers with residents and it is clear that they are all very much loved and there is a strong family feeling. In conclusion, we simply have a deep sense of gratitude to all those who go above and beyond in caring for Mum.
Reply from Helen Bentley, Home Manager at The Hawthorns
Thank you for this wonderful review and your kind and considerate comments.
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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for The Hawthorns is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.898 for The Hawthorns is calculated as follows: ( (106 Excellents x 5) + (12 Goods x 4) ) ÷ 118 Ratings = 4.898
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Hawthorns is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Frequently Asked Questions about The Hawthorns

What types of Care is The Hawthorns registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Hawthorns have?

There are 34 Single Rooms.

What are the Facilities & Services at The Hawthorns?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Hawthorns to the centre of Buxton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hawthorns to verify any information. View our terms and conditions. The Hawthorns has an Basic Service - more info.