Review from A G (Friend of Resident) published on 17 February 2022 Submitted via Postal Card • Report

Overall Experience

I visit many homes in the Midlands but have never come across such a stimulating, friendly, and caring one as Aigburth. The residents, volunteers, and staff radiate warmth and kindness. Well done to everyone.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your kind words of appreciation and we hope that you continue to visit us at Aigburth.

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Review from S F (Niece of Resident) published on 7 December 2021 Submitted via Website • Report

Overall Experience

My Aunt became a permanent resident at the end of October 2021. My whole family have been very pleased with how well she has settled in. We were concerned as we had hoped that she would be able to stay in her bungalow for the rest of her life. Unfortunately, this wasn't possible and, after making the

difficult decision to find residential care for her, the Manager here was very helpful and supportive. The care staff are mainly kind and caring even though they are very busy and there are some who will go out of their way to be helpful. The covid restrictions have been difficult, as, when she was at her home we visited at least once, every day but we know that she is safe and well-cared-for.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your thoughtful words and we are very glad that your aunt has settled in well and that we have been able to allay your fears and concerns for her.

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Review from Ben E (Son of Resident) published on 6 December 2021 Submitted via Website • Report

Overall Experience

We as a family are very pleased that we chose Aigburth care home for our Dad. The staff and management work very hard to ensure he has the best of care in a happy environment. They are very informative about Dad's health care needs and always make me feel welcome when visiting.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your thoughtful words and for always bringing cheer to the home when you visit. We are very glad the family are happy that dad is living with us and we hope to carry on providing the best of care.

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Review from Karen N (Daughter of Resident) published on 9 November 2021 Submitted via Website • Report

Overall Experience

My father transferred to Aigburth earlier this year. I can't praise the whole process highly enough. My gorgeous Dad settled quickly and soon became a member of the Aigburth/Rosedale family. He has a lovely room with a huge window looking onto the fabulous gardens, garden visits really are just like

taking a walk in a private park. The staff are absolutely amazing and myself and the family can't thank the team enough for the wonderful care that my beloved father receives. Great entertainment is provided and plenty of activities are available and I love that we are kept up to date with photographs on the FaceBook page. It has been a hugely difficult year for everyone, especially those of us with family in a care home, but MHA and Aigburth have had and continue to have the safety and well-being of our loved ones at the heart of everything that they do and decisions that they make. My heartfelt thanks to everyone involved in the professional, dedicated and compassionate care that my father receives.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your lovely words. It has been wonderful having your father with us and it has been extremely heartening to see him settle in so well. We will continue to do the best we can and ensure that he is happy and healthy living with us.

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Review from Veronica L (Daughter of Resident) published on 30 June 2021 Submitted via Website • Report

Overall Experience

My mother went to Aigburth for three weeks of respite care. I was very impressed with the happy atmosphere in the home. Also, everywhere was so light and spacious. The staff were so upbeat and friendly. I would be happy for Mum to have another little holiday there.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your lovely words. It has been delightful having Mum with us and we were sad to see her leave. We would be thrilled to have her back with us even if it is for a short break. From all of us at Aigburth, stay safe and well and always know, we are just a phone call away. Thank you once again.

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Review from Annmarie H (Niece of Resident) published on 22 June 2021 Submitted via Website • Report

Overall Experience

My aunt and uncle were both moved into Aigburth for respite care, initially, the family were very anxious about the decision but following a meeting with the Management team our anxieties were put at bay. There were a number of times in the meeting where the phrases 'we want this to feel like their

home', 'we are one big family', were mentioned and the manager and her team have lived up to this. In these challenging and uncertain times the staff are caring and professional they make a difference. Our thanks go to all the staff for what they have done to help in settling my aunt and uncle into Aigburth also for the support of my aunt during this difficult time, it is greatly appreciated by us all.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthIt has been an absolute pleasure having your aunt and uncle with us. Although these are difficult times for all of us and more so for aunty, she has made it easy for us as she is such a lovely and very brave lady who is always smiling and friendly. We hope we are able to spend many more happy years with her. The staff are thrilled that she has settled in well.

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Review from Heather D (Granddaughter of Resident) published on 21 April 2021 Submitted via Website • Report

Overall Experience

My grandmother was cared for at Aigburth for two years and I cannot fault the care she received. The staff are extremely caring, and it felt as though they treated my grandmother as a member of their own family. I was kept regularly updated by her key worker, particularly since the outbreak of covid,

when visiting had to be more restricted. The home is well managed and it was always easy to contact the manager or staff by phone. I would particularly rate the care for residents with dementia; staff would always display a patient caring manner when presented with challenging behaviour. Staff would appropriately involve the GP with any issues relating to health and update me regarding this. The residents' rooms are pleasant and comfortable. I am very thankful that I chose Aigburth to be my grandmother's home, and would not hesitate in strongly recommending this care home.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you so much for your kind words and for taking the time out to write us a review. Your grandmother was very special to us in more ways than one. She was fun to be with, lively, enjoyed chatting to us, and enjoyed her music and dance with the care staff on Rosedale. She is sorely missed and we will always have her in our hearts. We are very glad too that you selected Aigburth for her as she was a mountain of a personality and it would have been our loss completely if she was not here with us. Stay safe and take care.

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Review from Bernard L (Husband of Resident) published on 25 November 2020 Submitted via Postal Card • Report

Overall Experience

For two years my wife has been happy and contented at Aigburth Care Home. Her en suite room is light and comfortable and looks out on the garden.
The staff at all levels are pleasant and competent. They provide plenty of cheerful activities and obviously enjoy caring for their elderly and vulnerable

folk.
Any problems or health matters have been noticed and dealt with immediately.
We, the family, have peace of mind and feel very fortunate that my wife is safe in the good hands of a care home with such high standards.
Thank you, Aigburth.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your recommendation and we are extremely glad that your wife is happy with us. We hope to keep providing the safe and loving care to your wife, that she deserves, and we love giving. I will take this opportunity on behalf of all staff in saying thank you for your kind words and we hope you and the family are all keeping safe and well.

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Review from Barry M (Son of Resident) published on 10 November 2020 Submitted via Website • Report

Overall Experience

I can only say a huge 'thank you' to the staff and volunteers at Aigburth - every one of them - who work together to produce a caring and genuinely loving environment for my 95-year-old mum who has lived in Aigburth for more than four years.

I have never heard her have anything other than praise

for the care staff, the activities and the food. For our part we have peace of mind knowing she is well cared for and content in Aigburth.

During lockdown the staff have contacted us with any concerns or requirements such as clothes or toiletries. They have always been there to reassure us, or answer any questions we may have. There appears to be a low turnover of staff which I consider to be important for the residents, a sign of a contented staff and a well organised system.

My mother looks forward to the morning newsletter showing the activities available and a menu so she can plan (and to some extent control) her choices for the day.

Aigburth Care Home is exactly that - a home that cares.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for such thoughtful and kind words of praise for Aigburth. It is during these strange times that families like yours and mum happy with us keeps our spirits high and smiles intact. We hope to carry on providing a caring environment for all of our residents and families and last but not least, our staff. Thank you once again and please stay safe.

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Review from Alison S (Daughter of Resident) published on 16 September 2020 Submitted via Website • Report

Overall Experience

Aigburth was recommended to us when looking for a home for my mother and we are extremely happy with the care provided. The staff obviously love their jobs and create a very happy and caring environment. The quality and variety of meals is exceptional and I often hear from my mother about what a lovely

dinner she's had. Her health and weight have noticeably improved since moving to Aigburth. The entertainments programme is varied and delivered daily by the very talented team, who keep everyone active in a fun way and they are loved by all. As visitors, we are always treated as much a part of the Aigburth family as the residents and feel welcome. We have peace of mind knowing how well my mother is being cared for and can't thank all the staff enough for what they do.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your kind words of support and appreciation. We are extremely glad that mum is happy with us at Aigburth and enjoys the entertainment and varied meals. She has settled in well and is very much part of the Aigburth family, as are you. Stay safe and well.

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Review from Chistine H (Daughter of Resident) published on 16 September 2020 Submitted via Website • Report

Overall Experience

Our mother moved into Aigburth at the beginning of July, when her dementia progressed to a level that her previous care home was not qualified to deal with. It was a very difficult and emotional time for us all and made even more so because of the lockdown restrictions. All the staff at Aigburth were

absolutely brilliant; their understanding and support helped to make the situation so much easier for our mother and indeed for us. Mother settled in very quickly, she became more alert and established a warm and gentle rapport with staff. Her room was light and airy, with a view over the beautiful gardens. Food was excellent and activities were inclusive and fun and she was able to join in and enjoy them.
Unfortunately, our mother took a sudden turn for the worse and passed away after only a few weeks but we cannot thank the staff enough for making her feel valued and cared for, for the dignity and respect with which she was treated and for the love that she was shown.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your support and appreciation throughout. It saddened us deeply when we lost mum. She was loving and gentle, and all the staff adored her. We miss her and are happy that we could give you and the rest of the family some source of comfort in her last days. Stay safe and stay well.

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Review from Lynn B (Daughter of Resident) published on 9 June 2020 Submitted via Website • Report

Overall Experience

The management and staff are very kind, caring and approachable at this home. The food is of a very good standard. The residents are treated with care, kindness and dignity. There is a very good activity program which all residents are encouraged to take part in. The garden is very well kept and there

is a lovely decking area which is used regularly in the summer. All the staff are doing a great job at this most difficult time. The office sends a weekly bulletin and updates us on everything regarding the virus. A big thank you to everyone for keeping my mother as safe as possible.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your words of support and appreciation. This means a lot to us and we hope we can carry on providing you with the assurance that your mother is cared for at all times. We hope to be able to see you all soon once again.

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Review from Heather E (Daughter of Resident) published on 21 May 2020 Submitted via Website • Report

Overall Experience

Mum has been at Aigburth for two years now and not only is she settled, happy and content but we have seen improvements in both her physical and mental well being, brought about by the wonderful all-round care she receives from all the staff and volunteers.
The staff are so lovely, genuinely kind,

caring, fun and dedicated. They know Mum well and have a good understanding of her dementia and treat her with respect and dignity.
There is a real family and homely atmosphere created by the staff and volunteers, and an amazing entertainments team and the gardens are beautiful.
As a family, we are always made to feel as though we are part of an extended family and we know Mum could not have a better home.
Even in these challenging and difficult times, all the staff have gone above and beyond to ensure not only Mum continues to be well cared for but we as a family are reassured that she is loved and in the safest of hands.
We cannot thank you enough.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your kind words and support since mum has been with us. You are part of the Aigburth family and will continue to be so. I am glad you have seen improvements in mum as we feel she has definitely made a lot of progress and is well settled in. From all of us at Aigburth, we wish you good health and happiness and hope to be of support to all of you for many more years to come.

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Review from Brian M (Son of Resident) published on 16 April 2020 Submitted via Website • Report

Overall Experience

The last few weeks have made me realise how much I owe the carers. In the most challenging of times, my experience has been that they have put my Mum's care first, meeting the concerns of relatives by proactive communication second and their own needs last; at a time when so many are consumed by dealing

with their own needs first.
Such selflessness sets an inspiring example but will pass unnoticed unless we acknowledge it. So a big thank you to you all.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your support and appreciation. The staff try their best, and we all love our residents as if they are our own families. It’s the least we can do when you are unable to visit at these strange times, as well as knowing that your loved ones are well looked after and cared for. Thank you for your daily emails for Mum; she loves reading them.

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Review from Shirley T (Daughter of Resident) published on 16 April 2020 Submitted via Website • Report

Overall Experience

Mum is happy and well cared for at Aigburth where the staff are lovely and there is a family atmosphere. I always feel welcome when I visit. Even during the Covid 19 crisis, they were able to help Mum celebrate her birthday and send super videos and photos to her family. Of all the activities, Mum particularly

loves the sing songs.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your kind words. We know it is difficult during this time when families cannot come and visit their loved ones; but Mum is in safe, capable and loving hands and we will do everything we can to keep you all updated throughout. We look forward to seeing you again.

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Review from John S (Son of Resident) published on 16 April 2020 Submitted via Website • Report

Overall Experience

My mum has settled in well after the first six months. It's as if she has always been there.
The en-suite room is excellent, with lovely views over the garden. The staff and volunteers do an outstanding job, always cheerful and helpful. They don't just carry out their normal duties, but happy to volunteer

to give extra help. Trips and activities are non stop. Lots for her to do. Many thanks. Well done.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your show of appreciation for all of us at Aigburth. It’s been a pleasure with mum here, and she does enjoy helping around with the activities. We hope to carry on exactly as we are over the years to come.

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Review from Ruth C (Daughter of Resident) published on 16 April 2020 Submitted via Website • Report

Overall Experience

Both of my parents have been at Aigburth for 18 months now. It is a super purpose-built place with excellent facilities. The staff are very helpful and friendly and do a marvellous job of attending to all of my patents needs, often above and beyond the call of duty. I honestly believe that Mum and Dad

could not be in a better place. As a family, we know that they are well looked after and are safe. The daily entertainment programme and beautiful gardens are the icing on the cake. I would not hesitate in recommending this facility.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your words of support and appreciation. The 18-months have flown by since mum and dad have been with us. It is an absolute pleasure having them with us, and we will continue to do our very best for them.

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Review from S J M (Daughter of Resident) published on 16 April 2020 Submitted via Website • Report

Overall Experience

My Mum moved into Aigburth six months ago and very quickly became much happier than she was living alone in her own home. She had not been looking forward to going into a care home and it has taken a bit of getting used to, but she is a lot less worried about things than she used to be. The staff are

kind and friendly and the atmosphere is calm and happy.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your kind words; we are very glad that Mum is settling in and is happy here.

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Review from Bernadotte W (Daughter of Resident) published on 16 April 2020 Submitted via Website • Report

Overall Experience

I have been very impressed by the kindness and loving care shown to residents and relatives during this crisis point. The staff have made a real effort to keep us up to date with what is happening and finding ways we can maintain some contact with our relatives.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your kind words of support and appreciation towards our staff. We all appreciate it a lot and hope to carry on for years to come.

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Review from Marion T (Daughter of Resident) published on 16 April 2020 Submitted via Website • Report

Overall Experience

Lovely well-led home. Residents are extremely well looked after by a team of very caring carers, who are truly dedicated.

Reply from Shraddha Chaudhuri, Administration Manager at AigburthThank you for your support and kind words throughout. It is a pleasure to be able to take care of your mum.

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Aigburth Reviews (117)

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