Aigburth

I found the staff to be very friendly and respectful towards my mother, maintained a good standard of personal hygiene which was a concern for me in Mum receiving care outside of the family unit. Really pleased with how the caregiving staff interacted with Mum as she is a very sociable person. I am happy with the overall care Mum received during her respite stay and would have no issues in returning to this care service.

My mother has been in Aigburth Residential Home since February 2022 after being in a previous care home for about 19 months. Her experience in Aigburth has been much more successful since moving to the home. She mixes with the other residents and is much happier now she has been moved from the top floor to the ground floor. Just before Christmas unfortunately she caught Covid but the staff managed to look after her well during this time and she is now well. The care the staff provided during her period of illness was amazing and the care staff always showed compassion and care to her physical and mental needs. The family will always be grateful to all the staff at the home including the catering staff. Mum always enjoys her food and has a good diet in the home. Thanks to all the staff at Aigburth especially the staff who worked through the recent Christmas period.

Aigburth has really been a good experience for my Mum. Since settling she has received great care. Staff are very helpful especially the senior staff we have met. The home is clean and smells fresh. Mum feels welcome, has friends and often says she is very happy there. There are usually two quality activities a day. Many of these are run by volunteers but staff encourage Mum to attend and also organise and run activities. The garden is beautiful and also tended by volunteers. The food is very good and options appropriate. Visiting is flexible and we are always welcomed. I would not hesitate to recommend Aigburth.

The carers are very kind, diligent and sensitive to my friend's needs. He has been unwell in various ways and I have been very impressed by the efforts made by all the staff to take good care of him and to gain medical help from outside the home as and when it is necessary.

Having been ill myself over the Christmas period, it was so good to know my mum was being so well looked after, so I could concentrate on getting well again. The staff are wonderful and I appreciated the way they kept my mum informed without worrying her, but also put my mind at rest. Thank you to all and happy new year.

I can not praise Aigburth care home enough. Mum has been in nearly three years now. She really enjoyed all the activities earlier on but just recently has had a few problems. The staff, all the staff whatever they do, are wonderful with her, that includes the night-time staff. She so enjoyed the jubilee celebrations. Thank you all.

My Mum has been at Aigburth since August last year. She has been made to feel very welcome and all the staff speak to her with kindness and respect. She has recently been poorly and we were so pleased that she was able to stay at Aigburth with kind people looking after her rather than go onto a strange hospital ward where they wouldn’t be aware of her special needs. The home has a weekly visit from a local GP surgery and the nurse/practitioner is second to none. She really understands the residents and is great with relatives too! Me and my sister are very pleased with the care given to my mum and the communication that we get from the Seniors if they feel there is something that we need to know. We have often witnessed carers' kindness towards residents when the carers don’t know we are around which is very reassuring for us. The gardens are a real asset to the home and are enjoyed by many of residents. We feel very fortunate that my Mum is being cared for at Aigburth.

I visit many homes in the Midlands but have never come across such a stimulating, friendly, and caring one as Aigburth. The residents, volunteers, and staff radiate warmth and kindness. Well done to everyone.

My Aunt became a permanent resident at the end of October 2021. My whole family have been very pleased with how well she has settled in. We were concerned as we had hoped that she would be able to stay in her bungalow for the rest of her life. Unfortunately, this wasn't possible and, after making the difficult decision to find residential care for her, the Manager here was very helpful and supportive. The care staff are mainly kind and caring even though they are very busy and there are some who will go out of their way to be helpful. The covid restrictions have been difficult, as, when she was at her home we visited at least once, every day but we know that she is safe and well-cared-for.

We as a family are very pleased that we chose Aigburth care home for our Dad. The staff and management work very hard to ensure he has the best of care in a happy environment. They are very informative about Dad's health care needs and always make me feel welcome when visiting.

My father transferred to Aigburth earlier this year. I can't praise the whole process highly enough. My gorgeous Dad settled quickly and soon became a member of the Aigburth/Rosedale family. He has a lovely room with a huge window looking onto the fabulous gardens, garden visits really are just like taking a walk in a private park. The staff are absolutely amazing and myself and the family can't thank the team enough for the wonderful care that my beloved father receives. Great entertainment is provided and plenty of activities are available and I love that we are kept up to date with photographs on the FaceBook page. It has been a hugely difficult year for everyone, especially those of us with family in a care home, but MHA and Aigburth have had and continue to have the safety and well-being of our loved ones at the heart of everything that they do and decisions that they make. My heartfelt thanks to everyone involved in the professional, dedicated and compassionate care that my father receives.

My mother went to Aigburth for three weeks of respite care. I was very impressed with the happy atmosphere in the home. Also, everywhere was so light and spacious. The staff were so upbeat and friendly. I would be happy for Mum to have another little holiday there.

My aunt and uncle were both moved into Aigburth for respite care, initially, the family were very anxious about the decision but following a meeting with the Management team our anxieties were put at bay. There were a number of times in the meeting where the phrases 'we want this to feel like their home', 'we are one big family', were mentioned and the manager and her team have lived up to this. In these challenging and uncertain times the staff are caring and professional they make a difference. Our thanks go to all the staff for what they have done to help in settling my aunt and uncle into Aigburth also for the support of my aunt during this difficult time, it is greatly appreciated by us all.

My grandmother was cared for at Aigburth for two years and I cannot fault the care she received. The staff are extremely caring, and it felt as though they treated my grandmother as a member of their own family. I was kept regularly updated by her key worker, particularly since the outbreak of covid, when visiting had to be more restricted. The home is well managed and it was always easy to contact the manager or staff by phone. I would particularly rate the care for residents with dementia; staff would always display a patient caring manner when presented with challenging behaviour. Staff would appropriately involve the GP with any issues relating to health and update me regarding this. The residents' rooms are pleasant and comfortable. I am very thankful that I chose Aigburth to be my grandmother's home, and would not hesitate in strongly recommending this care home.

Thank you, Aigburth.

I can only say a huge 'thank you' to the staff and volunteers at Aigburth - every one of them - who work together to produce a caring and genuinely loving environment for my 95-year-old mum who has lived in Aigburth for more than four years.

I have never heard her have anything other than praise for the care staff, the activities and the food. For our part we have peace of mind knowing she is well cared for and content in Aigburth.

During lockdown the staff have contacted us with any concerns or requirements such as clothes or toiletries. They have always been there to reassure us, or answer any questions we may have. There appears to be a low turnover of staff which I consider to be important for the residents, a sign of a contented staff and a well organised system.

My mother looks forward to the morning newsletter showing the activities available and a menu so she can plan (and to some extent control) her choices for the day.

Aigburth Care Home is exactly that - a home that cares.

Aigburth was recommended to us when looking for a home for my mother and we are extremely happy with the care provided. The staff obviously love their jobs and create a very happy and caring environment. The quality and variety of meals is exceptional and I often hear from my mother about what a lovely dinner she's had. Her health and weight have noticeably improved since moving to Aigburth. The entertainments programme is varied and delivered daily by the very talented team, who keep everyone active in a fun way and they are loved by all. As visitors, we are always treated as much a part of the Aigburth family as the residents and feel welcome. We have peace of mind knowing how well my mother is being cared for and can't thank all the staff enough for what they do.

Unfortunately, our mother took a sudden turn for the worse and passed away after only a few weeks but we cannot thank the staff enough for making her feel valued and cared for, for the dignity and respect with which she was treated and for the love that she was shown.

The management and staff are very kind, caring and approachable at this home. The food is of a very good standard. The residents are treated with care, kindness and dignity. There is a very good activity program which all residents are encouraged to take part in. The garden is very well kept and there is a lovely decking area which is used regularly in the summer. All the staff are doing a great job at this most difficult time. The office sends a weekly bulletin and updates us on everything regarding the virus. A big thank you to everyone for keeping my mother as safe as possible.

We cannot thank you enough.