Aigburth

My Mum has been a resident at Aigburth for over 4 years. She is very happy, treated with dignity and well cared for. The home goes out of its way to make residents feel “at home” and residents are encouraged, on many levels, to be pro-active in their care, with regular residents meetings, gardening clubs and outings. The activities provided are excellent and there is always lots of fun and laughter going on. I am very happy with the care at Aigburth.

A place that is first and foremost home for its residents who are treated with dignity, respect and love. Staff who care for residents and a wide variety of daily activities led by an outstanding activities coordinator. Outstanding environment and level of care and attention to individual needs of residents.

Carers at my Dad's home are brilliant with the clients, some of which are quite poorly, my dad is on the lower floor and he is really well looked after. The seniors and carers treat everyone really well. They treat them like there own and very friendly with families.

The only downside is the state of the carpet, which is really suffering from wear and tear.

My friend has been at the home for over a year now. Always made welcome when I visit by the staff and my friend tells me how happy he is living here. I have lunch when I visit and the food is always good.

On the whole, I like living here, however there are too few staff, leaving residents needing and staff frustrated. Sometimes this is dangerously low.

The activities are excellent.

Aigburth home is excellent in the activities they offer residents. Each resident appears to receive individual attention and lives in a supported environment. My aunt was more high dependent room when necessary. The staff ensured her 90th birthday was memorable. Provided a lovely spread for relatives and friends. The staff member who came with his guitar and sang songs and got us to join in was delightful and made the day special for all of us. He also had an excellent voice and rapport with my aunt.

My wife's Aunt is now 90 and has been at Aigburth for over a year now.

We have had other relatives in care homes before but Aigburth stands head and shoulders above any I have previous experience of.

Just entering the premises you get a feeling of comfort, friendliness and professional care. Interact with staff and you realise residents are in safe and caring hands but what really sets Aigburth apart is the variety of activities residents enjoy and the interaction that creates.

Visiting is a pleasure and that helps the residents too.

They are very sympathetic to the needs of residents (including pushing a wheelchair around in our case). They are sensitive to cleaning and toilet needs.

We, as her next-of-kin, are so very happy that her well-being is paramount and all of the staff, in their many different roles, have contributed to this. It has also been marvellous that our needs have been met too: anxieties about her settling, how she has been during the night or on days when we have not visited and help with what we could provide from her home has always been available.

The staff made our family visit to my mother-in-law really great, my son and his 18month old can't get to visit often due to distance so it was very nice for the home staff to put in the extra effort to rearrange the lounge so we could all eat lunch together and brought a tea trolley for us to use. We stayed on for the afternoon quiz which is great fun, a very good home, always clean and welcoming. Many thanks to the staff who work so hard.

My mum has been in this care home for 3 and a half years now. The standard of care has always been good and this has recently improved to excellent. A good variety of activities each day and thoughtful management of often challenging circumstances. Although my mum was reluctant to leave her home. She is now settled in a secure and caring environment which always put her best interests first.

From when my father first moved to this care home in March he has been treated with the utmost respect. The care he has received has been first class. All residents are treated with the highest dignity and best interests are aimed to be upheld at all times. Value for money is brilliant. As a non profit organisation, it's excellent value. My father feels very comfortable and has settled very well and treats the care home as his own home.

All the staff, from the manager downwards are friendly and approachable. I can relax knowing that my mother is in good hands.

My husband went for three weeks respite and the gentle encouragement they give to be active is wonderful. The activities and entertainment are excellent, he was even encouraged to go on a boat trip and I was there when he returned tired but very happy. Some days I went and had lunch and everyone seemed to enjoy it. I certainly did, it was very tasty. My only worry is when we need respite again he will be able to return.

Respite following eye surgery. This home meets all my needs.

My mother has thrived due to the tireless care and attention of the staff and is looking forward to her next respite stay.

My mother-in-law was made very welcome during her recent stay. She was made to feel at home and loved the food. She was particularly happy that she was able to spend some time with her sister who is a permanent resident. We were so happy with the service that we are hoping to arrange respite care for her when we go on holiday, knowing that whilst we are away, she will be in good hands.

I'm so lucky there was a vacant room for my mum last year.