Moat House Care Home

My neighbour aged 93 moved into this care home for a trial period of 3 weeks and has now decided to live there permanently. She is very happy there and has made friends. She now joins in with the activities and is very well looked after. All the staff are very pleasant and can't do enough for her. I am very impressed.

The whole environment is welcoming, happy and safe. My friend was in for 4 and a half years starting downstairs then had to be moved upstairs when her dementia go too bad. All the staff on both floors were outstanding!! They were so caring and friendly and treated her with kindness and respect. She had and very happy time here and I would recommend Moat House to anyone.

I am a regular visitor to Moat House. I generally attend open days, coffee mornings and Saturday coffee shop. I always find the staff very polite and the management always goes out of their way to help and no question is ever too much trouble to answer no matter how busy they are.

Everything is always very clean and tidy and the staff are very helpful and friendly.

After having a new hip at 84 years old, my mother was not happy to return home, with the cottage she lives in not having good stairs, toilet etc... We decided to let mum stay at Moat House. Wow! Such a great place to recover for a month, she stayed and loved her time there, the standard of care was beyond our expectations, staff 100% fantastic and that's all the staff. Her recovery gave her confidence and has made her ready for all the challenges ahead of her. Many thanks.

All staff have been very helpful and friendly. Nothing is too much trouble and they are always happy to help. A very enjoyable experience for my Uncle.

She wouldn't be afraid to go back, should the need ever arise.

Staff are attentive and professional. My father enjoys the company of the staff and feels very content at Moat House. He is still very much able to maintain his independence and personal choices but feels safe during the night and at times when he is tired knowing staff are always available to support him. As a family we can visit any time and take him out. Staff always ensure he is ready to go. They also arrange appointments such as eye, ear tests and GP visits. This all helps to give us peace of mind that his health is being monitored.

My mother has been a resident at Moat House for the last six months and in that time, her care has been exemplary. I cannot thank the care team enough, for their patience, kindness and knowledge to keep her well and happy. I enjoy visiting daily as it feels like a home from home, everyone's so friendly and I see the high quality in care is constant. The surroundings are very pleasant, beautiful gardens, trees and in the centre of the village for walks, church, lunch and places to visit. My mother has her own garden area from her room, which she loves. Food excellent, with choice. Lots of activities to take part in, the place buzzes with positivity. The building is maintained to a high standard, plus they are very accommodating in how you would like your room arranged, furnished. We have also viewed other homes and more expensive locally. Highly recommend.

If you are looking for 5-star hotel treatment for yourself or a family member, Moat House is the one.

The atmosphere created at Moat House by the surroundings, the lack of odours so often found in other care homes, and above all the quality of staff makes Moat House a wonderful place to live.

My mother moved into Moat House Care Home several years ago. She died in February 2017 aged 92 years. My sister visited several times each week and I visited periodically. We found the staff very caring, supportive and friendly. My mother was very happy there. The staff cried as the hearse left for my mothers funeral. Very moving. Well done and thank you.

A truly caring care home.

Thank you.

Mum moved to Moat House 12 months ago. She has been living in care homes since March 2011. This is our third home with the previous two left due to poor care, attitude and standards. Since moving to Moat House the care and home is 200% better than experienced previously. Excellent staffing levels, care and support to relatives as well as the residents. One word "outstanding".

My mother was a resident at the Moat House for just over one year. Overall I was very happy with the care she received. Unfortunately, with advancing dementia, Mum was reluctant to participate in activities and didn't really appreciate the food.

When I visited at meal times I was always impressed with the standard of the food. As I visited the home most days I got to know staff very well and was generally very impressed. I am very grateful to the Moat House for the care my mother received in the last few weeks of her life. All carers showed compassion and made it possible for my mother to die in the restful, calm environment of a care home, rather than a busy hospital.

My great aunt and great uncle have both stayed at Moat House in the past few years. Sadly my aunt passed away in 2015, but as she was so well looked after and seemed to enjoy her time there so much, as a family we thought it was just the place for my great uncle to stay after he had a fall recently until he recovered. They both really liked the staff who are all lovely and were able to make lots of new friends and were able to retain a lot of independence despite their need for care. All in all, I think it's a wonderful home and would highly recommend it. Every time I visited either of them I always felt it was a very welcoming place and the quality of care was excellent.

Moat House provides a safe and homely environment. The staff are attentive and have worked hard to make my Aunty feel settled during a turbulent time for her. Eating adequately is a big issue for my Aunt and the staff have been caring and supportive in their approach. The variety and availability of food is top class - nothing seems to be too much trouble.

There is a wide range of activities which residents are encouraged to participate in - we haven't yet visited the pub, but I am sure that will be on the agenda soon.

The administrative staff were helpful in making arrangements for moving into Moat House and were able to provide reassurance. In our situation, they worked hard to provide a quick solution in a crisis situation.

I visit Nan weekly at different times on different days. Every time I go, there is always an activity going on where staff are the 'heart and soul' leading and supporting residents in participation. Staff are always bright and cheery, flexible and accommodating. I often join Nan for dinner and they are very tasty meals. I would like to put my name down for a room, please?

Our mothers care review was excellent, went into all the needs she requires.

The staff are very caring in every way.