Asra House Residential Care Home

15 Asha Margh, Holden Street, Leicester LE4 5LE

Asra House Residential Care Home, Leicester, Leicestershire
Asra House Residential Care Home, Leicester, Leicestershire
Asra House Residential Care Home, Leicester, Leicestershire

Asra House is a beautiful purpose-built home, designed to support residents at all stages of their journey. Providing specialist, culturally appropriate services for residents with an Asian lifestyle who are frail or have a sensory impairment. Highly trained and dedicated team is committed to providing the highest standards of care in a comfortable home from home environment.

The interior is tastefully decorated and the service incorporates an activities and events programme, ensuring there is always a great deal for residents to get involved with, while enjoying a service that takes pride in hygiene, security, sound medication management and good nutrition.

Carers work closely with residents and their loved ones, with the ultimate aim of achieving a day-to-day atmosphere in which users feel respected and dignified.

Group: Sanctuary Care Ltd

Person in charge: Dina Dasani (Manager)

Local Authority / Social Services: Leicester City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Visual Impairment

Admission Information: People with Asian way of life. Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Gujarati, Hindi, Panjabi, Punjabi

Single Rooms: 16

Shared Rooms: 11

Rooms with ensuite WC: 27

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Asra House Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Asra House Residential Care Home has a Review Score of 9.9 (9.859)

The Review Score of 9.9 (maximum of 10) for Asra House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Asra House Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.859 for Asra House Residential Care Home is calculated as follows: ( (300 Excellents x 5) + (47 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 348 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Asra House Residential Care Home is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 25 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    27
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Asra House Residential Care Home?

  • Extremely LIKELY
    28
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Asra House Residential Care Home

  • Son of Resident/Service User
    12
  • Daughter of Resident/Service User
    7
  • Daughter-in-law of Resident/Service User
    3
  • Grandson of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • more

From October 10th I have been coming to visit my dad for 6-8 hours. My observation the staff work as a team so that gives them less chance of getting over exhausted. The team work between the staff is amazing. I feel we have made the right choice for my dad.
All the staff go above and beyond with their service.
Before I came here I had checked out seven other homes and my instance to choose this one has been the best.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff have always been hospitable and courteous. My wife calls her on a regular basis and she always gets greeted with respect - much like a family member. We were/are pleasantly surprised from our last few visits from the USA. Thank you for taking good care of our mother and my mother-in-law. Beautiful home, beautiful carers. Could not have found a better home to take care of our mother. I am totally satisfied and trust the home to take care of our mother.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff working in the home are very friendly and extremely helpful.
The quality of care is second to none.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since the care home has been taken over by Sanctuary the food has been much better.
The rooms have been renovated and the staff are a lot more caring.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The best care. Staff always go out of their way to help. Excellent management and team. Care provided resembles family care. Always ample staff around to support nutritious and tasty good. Can't ask for anything more.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly staff. Great atmosphere. Very clean home.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Upon every visit, I am greeted by friendly staff and a calm environment. I am always pleasantly surprised to see the variety of activities planned daily for the residents and see the enjoyment of the residents, from the smiles on their faces. The mouth watering menus are a good reflection of the hard work and care provided by all the staff for the residents.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm always impressed by the way the staff car for all of the residents, not just my Grandmother. They are always warm and friendly to visitors and they cater to every need or request of family members of residents. The staff also do their best to organise events such as a cruise week. Volunteers always seem happy to help with such events and the staff are very grateful and respectful. Most importantly, however, the residents are always in a bright mood to greet visitors.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We could not have asked for a kinder and more caring environment. Our dad is treated with the utmost respect. When there has been a problem, the staff have reacted promptly and with care. Dad is very happy and would never go back home. Asra House is his home.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in care here for over 2 years. In that time she has received very good care. The staff are caring and friendly. If I have any queries, they deal with it quickly. The Asian cuisine is extremely good, I often have meals there at weekends with my mother and there is only a small charge. Worth it to be able to have a dinner in nice surroundings and spend good quality time with my mother.

I have been encouraged to get involved in helping with planning activities for the residents. Recently, I have been involved with organising a cruise week for the residents. It feels good to get involved and spend time with family members of other residents and share experiences.
Overall, I would recommend to anyone considering a residential care home, to visit Asra House.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Asra House is the warmest and happiest home we have been too. My auntie is so happy and content and that is only because she is looked after with love and care. Whenever we go to see her, she is so happy. The home is run very professionally and is very clean. The staff are always smiling. Thank you to all.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience for last 2 1/2 years. All the staff and staff management are excellent and listens to complaints. I haven't found anything wrong - I am happy as far as the complaints are entertained.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I had a very good experience with this home manager of the home. She is very good - very supportive. She always listens to residents/family if they have any concerns. She communicates with all very well. Care staff are very good/supportive. They provide care with respect and dignity. Care staff always involve resident in care planning, encourage to take part in activities, prompt and encourage to meet their personal care and nutritional needs. Resident feels that they have choice and control for their care. Care staff promote for their independence and wellbeing.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has just moved in and been here 4 days. Our experience so far has been positive in terms of the caring and friendly way in which mum has been welcomed. Staff have also been supportive of us. It's early days and we hope that mum will settle in as she didn't want to go into a care home. My main concern, for now, is mum adapting to her new environment and her need being met. She has been used to one to one support.
Her room is lovely and clean and the standards are very good. Staff are very respectful of residents and their wishes.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Earlier this year, my mother needed an urgent placement because she had a fall and was also suffering from progressive dementia. Although Asra House Residential Care Home was not able to accept my mum immediately into their care, a place became available within a week.
From what I have observed the staff at the home have provided excellent care for my mother and have tried to ensure all her needs were met. Also, the care manager contacted all the outside agencies involved in my mother's care to ensure the services were coordinated effectively.
My mother is now gradually settling down and getting used to the care home environment. The care staff have helped with this process as they are all helpful, caring and dedicated.
The home also has a good variety of sessions which can help to improve the well-being of the residents.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I recommend this care home to anybody. Find all staff are very helpful and friendly and they do take very good care of the residents. My experience for last two years has been very good.

How likely would you be to recommend Asra House Residential Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The service and care provided by not just the management of this care home but in particular the kind and considerate members of staff are beyond what I and my family would expect from such an establishment. The compassion and care shown by the carers is exceptional. I highly recommend this care home to anyone who has the need to put a member of their family into a home.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My experience at Asra House has always been pleasant. The staff are welcoming and helpful at all times. They are friendly and we feel that my father is well looked after.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I totally agree with my sister that we have made the best choice to keep my mum here and ever since the new management has taken over, not only the residents but the families are much happier and at peace. Would definitely recommend this home. Food is good, staff are exceptionally brilliant by involving everyone to participate in all cultural activities and programmes. Home is clean and staff and the manager always provide and do things with a smile. Would like to thank all the management and staff for providing support to our mum who is a resident and also supporting my sister, whilst I am far away in Australia. Thank you so much.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Think I have made the best choice to keep my mum here and ever since the management has changed, things have gotten much better. Would definitely recommend this home. Food is good, staff are brilliant. Home is clean and staff and the manager always provide and do things with a smile.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Asra House is a well run and well-managed home. The location has its own maintained large gardens with spacious rooms overlooking the garden. The Asian cuisine is of a high standard. The staff are friendly and courteous and willing to help whenever possible. The management are willing to sort out any issues. Anyone considering a home should certainly take a look at Asra House

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We have had the best car from Asra Team. They have not only supported our dad but us family. We have had our grandparents also been cared for here and going by the reputation and our personal experience. I myself would look forward to retiring here.
I can't thank the staff enough for all their dedication and above and beyond their duty of care.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is one of the best care homes I have seen for the Asian community. All the facilities, food and drinks are excellent. Management is very approachable and any issues are solved within a reasonable time. My mother has been in the home for 9 years and I would definitely recommend to anyone.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Excellent care home: building, facilities, rooms, food, management and care staff are all first rate. A very warm and caring home, most homely and warm atmosphere which is a reflection of the staff.
Mum is totally satisfied here - feeling happy, secure and safe. I haven't had a single complaint from mum and I don't expect to. I can rest assured that mum is in the care of staff and management at this wonderful care home. Thoroughly professional where residents can live with dementia.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am always welcomed by the staff, manager and the whole team. They are very friendly, caring and feel really at home and they are always updating me with my Mother-in-Law's progress. I feel very much at ease that she is happy at Asra.

I would recommend this place to a family and friend. Love the people here.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very impressed with the home in general. The atmopshere and ambiance is so nice. Particularly impressed with the staff, very helpful and friendly. One feels like making repeated visits here. Definitely recommend this home to friends and family.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I find the staff to be very friendly and welcoming. They treat the residents with dignity and respect, and the residents always look well cared for and happy. I have watched them reassure distressed/confused residents with ease.
The food looks delicious and the residents aways seem to be enjoying what they are given. The overall appearance of the home is that of a well managed and maintained place.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Asra care home is a very friendly well managed and a very good provider for care for both my grandparents and all its other residents. The home itself I feel shows high levels of cleanliness, excellent facilities and a wonderful friendly and caring group of staff. I feel very happy that my grandparents are being taken care of well thanks to the manager and her excellent team. I highly recommendable care home for people who require excellent care in their older age.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely well run care home. Very friendly, a home from home in the best sense of the word.

How likely would you be to recommend Asra House Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

February 2016

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