Leawood Manor

Hilton Crescent, West Bridgeford, Nottingham NG2 6HY

Leawood Manor is a seventy capacity service that combines the skills of professional carers with a homely environment that suits personal comforts and a relaxing retirement.

Carers respect the privacy and dignity of all occupants, while being experienced in helping those with dementia to reduce the level of stress and anxiety that effects their daily lives.

A spacious interior is excellent for residents with physical disability, with a programme of activities and entertainments proving a popular and healthy addition.

Group: Runwood Homes Ltd

Person in charge: Zimran Alam (Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 71 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 71

Shared Rooms: 0

Rooms with ensuite WC: 71

Facilities & Services: Respite Care

Latest Care Quality Commission* Report on Leawood Manor: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Leawood Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Leawood Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.511 for Leawood Manor is calculated as follows: ( (101 Excellents x 5) + (65 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 176 Ratings = 4.511

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.915 Points relating to the number of positive Reviews for Leawood Manor is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.2 positive Reviews (71 registered maximum number of service users ÷ 5). 13 Reviews ÷ 14.2 Target = 0.915

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Leawood Manor has a Review Score of 9.4 (9.426) from 15 Reviews


Average Ratings

  • Excellent
    10
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Leawood Manor?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Leawood Manor

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    2
  • Relative of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

My mother was, initially, unhappy at going into a residential home. However, over the first weeks of her care, staff at Leawood Manor have looked after her with kindness, compassion and skill. She is now affectionate with her caregivers, thinks of them as her friends and enjoys their company, as well as socialising with the other residents.
The food is good and Mum enjoys activities - biscuit making, for example.
Visitors are welcoming - even the family dog!
This standard of care is much appreciated.

How likely would you be to recommend Leawood Manor? Extremely Likely

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Average Rating:   5 out of 5

I would like to thank all staff in Leawood Manor for the care and support they are giving my granddad since he has arrived, they really listened to all our concerns and have made us feel like he is safe and truly being cared for. This home is absolutely fantastic, to sit and watch how the staff all interact with the residents and my granddad, getting them laughing, smiling, singing, moving to music (even one dancing) and most of all keeping the mood light and upbeat is great. The staff really do know their residents and its lovely to see how much they care and put their all into their jobs. The home is very clean and well kept.

How likely would you be to recommend Leawood Manor? Extremely Likely

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Average Rating:   5 out of 5

My mother spent the last eight months of her life with advanced dementia, aged 96, in Leawood after it became unsafe for her to live independently even with carers. She had her own furnished en-suite room with a hospital type bed (electronic controls). She was kept warm, comfortable and clean despite having continence problems and being unable to wash or clean herself. Her clothes were kept clean and returned accurately. The staff did their very best to keep her medicated, fed and hydrated, though she frequently refused food, drink and medication. The staff often had to feed her by hand. The care staff treated her with kindness, affection and respect. She was taken to the dining room for meals every day which was socially beneficial and spent time in the lounges, well looked after even though she did not really understand her surroundings. The activities advertised were not provided consistently owing to the difficulty in recruiting and keeping activities staff.

How likely would you be to recommend Leawood Manor? Extremely Likely

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Average Rating:   4.8 out of 5

I have been in and out of Leawood for three years and have always found it a pleasant, cheerful place. I love the way the walls are decorated to make them interesting.
Everything is clean and well cared for as far as I can see.
The carers are responsible and warm in their behaviour. I have observed that the correct safety equipment is used for moving residents and that doors have appropriate security codes in use.
Visitors are allowed access to family members in a friendly relaxed style.

How likely would you be to recommend Leawood Manor? Extremely Likely

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Average Rating:   4.2 out of 5

My mother has been a resident at Leawood Manor for over five years. During this time she has received excellent care. The staff are friendly and approachable should I have any queries. The standard of cleanliness in the home is excellent and the meals are tailored to my mother's needs.

How likely would you be to recommend Leawood Manor? Extremely Likely

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Average Rating:   4.7 out of 5

Leawood is a well run, clean and pleasant care home.
The staff are very nice. Food always looks and smells good. An area for improvement would be to provide more stimulating activities. My mother needs constant activity, especially at the weekends when there is no coordination there. It can be boring for her.

How likely would you be to recommend Leawood Manor? Extremely Likely

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Average Rating:   3.8 out of 5

My mother has been resident in Leawood Manor for just over three years. During this time she has been looked after very well.

I cannot find any fault with the standard of care she has received.

How likely would you be to recommend Leawood Manor? Extremely Likely

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Average Rating:   4.8 out of 5

My parents have been resident at Leawood Manor for around six months. My father has Alzheimer's and my mother wishes to be near him.
Generally, we have found the level of care to be excellent, especially from the more experienced members of the team and where good working relationships have been afforded the opportunity to develop.
We are watching closely to see that the level of personal touch, quality of care and respect for dignity continue with current senior management transition.

How likely would you be to recommend Leawood Manor? Extremely Likely

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Average Rating:   4.5 out of 5

My sister is very well cared for by the excellent carers who are always on hand to help when necessary.
She is very happy and content at Leawood.

How likely would you be to recommend Leawood Manor? Likely

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Average Rating:   4.7 out of 5

Mum has been a permanent resident at Leawood Manor since September 2017. Mum has settled really well and is happy and content living at Leawood.
The staff have been very good and have put our minds at rest that here is where Mum is safe and well cared for.
Leawood are keen to involve the family in their loved ones care plan and we are always made to feel welcome and staff answer all our queries when we visit Mum.

How likely would you be to recommend Leawood Manor? Extremely Likely

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Average Rating:   4 out of 5

My mother who had been at the house for 18 months appears happy. She considers the accommodation good. The staff portray a happy relaxed environment. This is principally a care home for those suffering from dementia. It is bright and airy and has had many cheerful facelifts. The home is as good or better than others I have visited. Staff know patients by name. There have been recent changes to the top management. I do not know how this will affect the home.

How likely would you be to recommend Leawood Manor? Extremely Likely

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Average Rating:   3.8 out of 5

All the staff are warm and welcoming. Generally speaking, the care has been very good.
Difficulties have generally arisen from my grandad's stubbornness which I think everyone is now used to.
There were previous concerns over whether information was handed over between shifts but this is much better. Overall really satisfied.

How likely would you be to recommend Leawood Manor? Likely

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Average Rating:   4.4 out of 5

Very caring staff. Delicious homemade meals, excellent standard of cleanliness. My mother has been here for over 4 years and she is happy and well cared for.

How likely would you be to recommend Leawood Manor? Extremely Likely

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Average Rating:   4.8 out of 5

The home is welcoming and well run. The residents are well cared for and well managed. They are known for the individuals they are and their individual needs are met. They are treated with respect. As much as possible they are encouraged and enabled to remain active and involved in their own care choices. Care offered extends to family and even beyond residents leaving. The staff work well as a team, many members have been there for many years, they even come in on days off to work on special projects e.g decorating particular areas. No agency staff normally staff used,

How likely would you be to recommend Leawood Manor? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been a resident for 2.5 years and I am still very impressed with Leawood Manor; the staff are brilliant all the way from housekeeping to senior management and our family is really appreciative of all that is done for Mum, other residents, families and visitors. The home have worked hard to develop an Activities Programme for residents; a difficult task given the level of possible 'engagement' by the participants - the programme includes a tireless keep fit instructor, live animals to interact with, quizzes, musical diversions, input from the local church and all this is underpinned by two part time activity co-ordinators who work very hard to bring fresh ideas and concepts into the home. The philosophy of the home is one of openness and transparency and staff are always available to answer queries and be helpful to all; we also know health professional who currently work in Leawood on a regular basis and feedback from them is very positive indeed, which is good to know as a relative. One minuscule gripe is that the displays outside and inside the reception areas, including the staff mug shot photograph,s lack freshness and relevance and do not do Leawood justice compared with the very high standard of other aspects of care and support...a very small blemish on an otherwise quality home.

How likely would you be to recommend Leawood Manor? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Runwood Homes Ltd

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Leawood Manor