Leawood Manor

Hilton Crescent, West Bridgeford, Nottingham NG2 6HY
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9.6 95 Reviews
  • Leawood Manor, Nottingham
Leawood Manor is a beautiful, 79 bedroomed residential care home in West Bridgford, Nottinghamshire.

Leawood Manor combines the skills of professional carers, with a comfortable, homely environment that suits personal needs and promotes independence and dignity.

This spacious care home, which has benefited from expansion and renovation, consistently provides compassionate expert care for older people, including those living with dementia.

A spacious interior is excellent for residents with a physical disability, with a programme of activities and entertainments proving a popular and healthy addition.

The home strives to create a homely environment at Leawood Manor and provide all the comforts of good food, good company and friendly staff, in a calm and restful atmosphere.

All of the bedrooms and shared spaces are beautifully furnished, and most bedrooms benefit from en-suite bathroom facilities.

The home has excellent amenities, including comfortable lounges in which residents can relax as well as beautiful dining spaces.

In addition, Leawood Manor has a dedicated area for dementia care, designed to enable residents to maintain their independence in a safe environment.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1618
  • Self-Funded Residential Dementia Care: £1200 – £1618
  • RESPITE Self-Funded Residential Care: £1300 – £1718
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1717

These prices are only a guideline, please contact Leawood Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Leona Richardson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Leawood Manor Reviews (95)

Total of 95, showing 21-40
9.6

Leawood Manor has a Review Score of 9.6 (9.574) out of 10, based on 11 reviews in the last 2 years. Over all time Leawood Manor has 95 reviews.

Overall Experience

  • 75
  • 20
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Date Published

95
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5
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Review from Peter H (Son of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went into Leawood Manor on the 2nd of December and as soon as we walked in we got that really warm homely feeling. The staff, in my opinion, went way above and beyond to make Mum feel very very welcome and could feel the love and affection coming from the whole team, from the manager to the
support staff. The team leaders again in my opinion showed true commitment to looking after all the residents with wholehearted compassion and love. Mum was only there 12 days before she passed at 01:50am this morning but we as a family couldn't fault the professionalism and compassion they showed towards her in her final hours. As sad and upsetting for us to lose our mum, the whole team from the manager to the tea ladies were so compassionate towards us and feeling the grief we are suffering. We would highly, highly recommend Leawood Manor to any family that needs total care and love for their loved ones in their time of need. Thank you so much for all you've done for us.

Reply from Zimran Alam, Home Manager at Leawood Manor

Hello Peter, thank you for your kind words. It was a pleasure to care for your mother at Leawood Manor. The team at Leawood place health and well-being at the forefront of everything they do and strive to provide the best quality care to all of their residents. We really appreciate your full recommendation of the home and thank you once again for the review. Kind regards.

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Review from Louise N (Daughter of Resident) published on 27 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed to move to a care home following two quick breaks in succession - both requiring hospital stays of several weeks. The manager was extremely understanding and caring. Mum was offered a place that could have been for just recovery or longer if she wasn't able to cope on her own. She has
been there coming up for a year now. The staff are very helpful and caring and I am confident she is being extremely well looked after. They are keen to look after my mum's mental health as well as her physical health. My mum's friends who have visited have also commented on how good the home is (they have visited others) and how kind and friendly the staff are.

Reply from Zimran Alam, Home Manager at Leawood Manor

Hello Louise, thank you for your review. We are very grateful for your kind words. We always strive to provide the best possible care to our residents, even in the toughest circumstances and the staff are thankful for your lovely comments. Kind regards.

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Review from J B (Daughter of Resident) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum urgently needed respite care in mid-October after a fall. I contacted the manager at Leawood Manor on Friday evening and he arranged to have a lovely, bright and spacious room ready for her to take up the following Monday. Very sadly, Mum died early in November, but I could not be more thankful
that during her last few weeks, she was cared for with great kindness and thoughtfulness by all the staff at Leawood Manor. I felt completely confident that Mum, who was also living with dementia, was safe, secure and well-looked after, which meant I was able to spend lots of time with her, instead of worrying about anything else.

Reply from Zimran Alam, Home Manager at Leawood Manor

Hello J.B, thank you for your review. It was a pleasure to care for your mum and we are very grateful for your kind words. We always strive to provide the best possible care to our residents, even in the toughest circumstances and the staff are thankful for your lovely comments. Kind regards.

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Review from William N (Son of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved to Leawood Manor this year after deciding as a family that he was no longer safe to live independently at home. Dad has settled in well and has a good sized room with an en suite and private patio with views of the lovely rear gardens. Dad gets on well with the staff at Leawood Manor and
has formed some strong friendships - a testament to the time and attention all of the care team give to the residents. The food is of good quality with a daily changing menu which is displayed in the corridors. There are lots of activities and things to do throughout the week thanks to the activities team, with residents free to take part in as much or as little as they like. The home is clean throughout, has a modern yet homely decor and is well maintained. As a family member, I find all of the staff to be approachable, friendly and willing to help with anything at any time - from management through to support staff.

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Review from P S (Daughter of Resident) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was very happy in the home. She used to say that the staff are lovely here and the food was good although she did not eat a lot. The home was very nicely decorated and had a nice feel about it.
We could not compare it to any other home because I live in West Sussex but we were very happy with
Leawood Manor

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Review from Jill J (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy during the eight and a half years she spent at Leawood Manor, thanks to the care and dedication of all the staff. We were often humbled by their thoughtfulness towards both residents and relatives. We were very grateful for the continuity of staff and care that is available at
Leawood Manor. Our mum had the same key workers for eight and a half years. We got to know the staff very well. The manager is excellent, very professional and kind. The activities are interesting, fun and varied because the organisers are very committed.

Reply from Zimran Alam, Home Manager at Leawood Manor

Hello Jill, thanks so much for giving us your full approval in Leawood Manor for your overall experience. We are so grateful for your kind words for our care team and management team, from kindness to effectiveness. Thanks again for the wonderful review.

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Review from Neil G (Son of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our mum to Leawood Manor to be closer to both of her sons. The care she received seemed very good, and the fact that there was a constant supply of staff was good. Mum was probably hard work, but she loved her room and made friends with many of the staff. Covid didn't help.

Reply from Zimran Alam, Home Manager at Leawood Manor

Hello Neil, thank you for your review. We are happy that you and your mother are satisfied with her care. We always strive to provide the best possible care to our residents, even in the toughest circumstances, and the staff are thankful for your thoughtful comments.

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Review from Joanne G (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of Leawood Manor since April 2021. She has dementia and was unable to care for herself and live independently anymore. Since living at Leawood she is very settled and relaxed. She receives excellent care from the lovely staff and we are so happy we chose this care home. She
has a lovely room with an ensuite and is very comfortable and happy.

Reply from Zimran Alam, Home Manager at Leawood Manor

Thank you for your thoughtful comments. It is our pleasure to provide the best care and facilities we can to your mother, and the staff are happy with the positive response. Thank you again for your review.

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Review from Lynn C (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a really lovely home which gave my mother a great standard of care in the two years she lived there. The staff are loving and supportive towards the residents and are equally welcoming to relatives. The management team, care staff, cleaning, catering and admin teams are friendly, flexible, and
responsive. Rooms are spacious, food is good, and the communal areas are well decorated. Activities for those residents who are able to engage are creative and innovative. We never regretted our decision to entrust mum to Leawood. Highly recommended.

Reply from Zimran Alam, Home Manager at Leawood Manor

We appreciate your kind review. Our staff always seeks the best possible care we can for our residents, and we are very thankful for your thoughtful words for our home.

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Review from Richard D (Son of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father moved to Leawood Manor in 2017. Mum stayed over 4 years, Dad just over a year. When I first met the staff, I was sure they would be in good hands. Nothing has changed my mind since. The house is very well managed, scrupulously clean, light and airy, friendly and comfortable.
Highly
recommended.

Reply from Zimran Alam, Home Manager at Leawood Manor

We are so grateful to read your full recommendation for Leawood Manor. Thank you for entrusting in our care team and management for so long. We are so appreciative to hear you are satisfied with both your parents' care.

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Review from Alan C (Son of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the first time I have had experiences of a residential care home and must commend Leawood Manor staff and management on their care and professionalism in looking after a gentleman of 103.
The staff, in particular, were outstanding in keeping him well and in good spirits.

Reply from Zimran Alam, Home Manager at Leawood Manor

Good afternoon Alan, we are so grateful to read your glowing comments. Our team is happy to provide the best possible care to all our residents, and we thank you so much for the positive review.

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Review from Kim M (Daughter of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Leawood Manor for just over a year, suffering from Parkinson's and Lewy bodies dementia. The staff from management, through careers to auxiliary levels, have been excellent. They are respectful, kind and considerate. Unfortunately, my father died in July whilst in their
care. They could not have done any more to make his last days as comfortable as possible. We were able to visit daily, staff tested us well, and were as unobtrusive as possible. I would certainly recommend Leawood Manor to anyone wanting the best for a member of the family.

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Review from Michael A (Husband of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Leawood Manor from October 2019. Until COVID, I visited almost every day and took her out for the day on Saturday and Sunday so I became known. I always found the staff cheerful, helpful and caring and this continued after the onset of COVID. My wife was physically largley incapable especially
during the last six months, but I was always confident that she would get the proper care and that I would be told of any problems.

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Review from Susan B (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the manager and all the staff, my mother and our family have received nothing but exceptional care and understanding. The manager knows everything about the care of my mother including what she has eaten for lunch! The home is extremely clean and my mother has a lovely room. The staff are warm
and welcoming. Highly recommended. Thank you Leawood Manor.

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Review from Ann G (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into Leawood initially for respite care after feeling unwell. Staff collected her from home and were very kind. After a few days, she requested to stay on a permanent basis as she liked the home and the staff. On my visits, I have been very impressed by the care that Mother has received
and also the manager and staff.

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Review from Bernard S (Husband of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to COVID, the visits have been very limited, but the staff have made a great effort for me to see my wife through the glass. Under the circumstances to keep the residents safe the extra effort shows the dedication and care they give. Me and my sons know for the last year that my wife could not have
been looked after any better. Thanks.

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Review from Ruth L (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This past year due to the Corona virus has been difficult, to say the least! Sometimes during the lockdown, there were no visits allowed, sometimes it was gardens visits and sometimes just a wave through the window. However, the staff did their very best to accommodate the visitors and they had our
relatives best interests at heart. Now we can visit indoors (only 1 designated visitor) which is wonderful.

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Review from Janice T (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is fantastic. I cannot fault the staff or the home. They go above and beyond for our loved ones and their support to us has been amazing.
They all deserve a medal - thank you so much.

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Review from Rob M (Son of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been with the great team at Leawood Manor for 4 months now and I would like to say that the staff and management of this care home have all been fantastic. With all the difficulties of going into care with the COVID restrictions, they have communicated with us very effectively from day one.
They have great access to the GP surgery, district nurse and dentist which my mother has tested each service already and would have been really hard to do if she had stayed at home. The staff there keep us informed of any issues that are happening with Mum and deal with it very professionally. The rooms are superb and even though we sadly cannot visit we can tell from the FaceTime calls that they are very clean and to a high standard. They have some good activities going on which is communicated by an active Facebook page which although my mum cannot take part in most of the time she will enjoy watching the others partake. Thank you, Leawood for making this a great experience to date.

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Review from K W (Son of Resident) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very approachable, nothing is too much trouble.
Personal approach to care.
Covid secure.
Good communication with family.

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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Leawood Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.878 for Leawood Manor is calculated as follows: ( (118 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 131 Ratings = 4.878

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.696 Points relating to the number of positive Reviews for Leawood Manor is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8. 11 Positive Reviews ÷ 15.8 = 0.696

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (9)

Meet the Team (3)

Tanya

Tanya Raven

Job Title: Deputy Manager

Joined: 2008

I bring 16 years of dedicated experience in the care sector to my role as Deputy Home Manager at Leawood Manor.


I am passionate about providing compassionate, person-centred care and am committed to ensuring the highest standards of care for the residents. My extensive background in both hands-on care and management equips me with the skills to lead and support my team effectively, always putting the well-being and dignity of those we care for at the forefront of everything I do here at Leawood Manor.

Sue

Sue

Job Title: Lifestyle Coordinator

Joined: 2019

Hi, I’m Sue, and I’ve been a Lifestyle Coordinator at Leawood Manor for the past 5 years. I feel very privileged to do this role and the rewards are immense.


I like to adopt a person-centred approach to well-being, and it’s important for me to tailor the activities around each individual resident's interests and needs.


Our diverse activities program focuses on their emotional, intellectual, spiritual, and physical needs and enables residents to carry on with hobbies and interests they undertook prior to coming to Leawood as well as experiencing a few new ones along the way! all-important to promote independence and self-worth
Behind the scenes, we are always looking at organising events, encouraging friendship groups, and dementia cafes, and being involved in the local community.


My role goes far beyond organising activities; it’s about empowerment and offering support to allow residents to lead the life they wish to lead.

Gary

Gary

Job Title: Kitchen Services Manager

Joined: 2011

My name is Gary. After spending 13 years in hotel and restaurant catering, I transitioned to the care sector with a clear purpose: to make a positive impact on food services within the care industry. Since joining Leawood Manor, I’ve been proud to play a key role in driving this change, earning numerous awards and accolades along the way.


Building strong, personal relationships with our residents has been a cornerstone of my approach, allowing me to deliver a person-centred service and tailor menus that reflect their individual preferences and needs.


The daily interactions with residents bring me immense satisfaction, and I’m continually inspired by the impact I can make in their lives.


I have no regrets about my career shift, and I’m motivated every day by the rewarding work I do. I look forward to continuing to serve our residents and contributing to the high standards we have set at Leawood Manor for many years to come.

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