Wingates Residential Home

95 Chorley Road, Westhoughton, Bolton BL5 3PG

Owner: Mr & Mrs S Khan

Person in charge: Alison Watson (Care Manager)

Local Authority / Social Services: Bolton Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 64+.

Languages Spoken by Staff (other than English): Gujarati, Hindi

Single Rooms: 36

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £480 – £500 (These prices are only a guideline, please contact Wingates Residential Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visiting anytime from 9am - 9pm but try and avoid lunch time (12.30 - 13.30pm) and teatime (16.00-17.00pm)

Parking:

Car park available

Latest Care Quality Commission* Report on Wingates Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Wingates Residential Home has a Review Score of 9 (8.985)

The Review Score of 9 (maximum of 10) for Wingates Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Wingates Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.679 for Wingates Residential Home is calculated as follows: ( (89 Excellents x 5) + (42 Goods x 4) ) ÷ 131 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.306 Points relating to the number of positive Reviews for Wingates Residential Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 4 Reviews ÷ 7.2 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wingates Residential Home?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wingates Residential Home

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My Mother is almost 93 and has just entered Wingates. She has been so warmly welcomed and made to feel "at home" by the staff. Wingates has a particularly pleasant and comfortable atmosphere for mum. She feels the staff are her extended family. I recently visited from the USA where I live and from knowing nothing of the staff or the home, I now feel far more comfortable with my family's tough decision to have mum live in care rather than by herself. As time progressed, she was less able to take care of her own needs for support in daily challenges but at Wingates, she feels at home and helped in just the right measure. I recommend Wingates most because of the caring and helpful staff. They have made her transition easier and now she feels more secure. They have been so kind and helpful!
I could mention individuals on the staff, but I won't they have all been kind and helpful.

How likely would you be to recommend Wingates Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Nila Fernando, PA at Wingates Residential Home responded to this review on 07 Feb 2018:

We really appreciate the fact that you have taken the time to carry out a review and for all your positive comments, makes it all worthwhile.
Good to hear your mum feels at home and safe. Thank you.

My mother has been a resident here for almost 2 years during which time she has become very settled and happy. I have confidence in the staff who treat her sympathetically and with a friendly, caring manner. She is kept clean and tidy and encouraged to take an interest in her appearance. There is regular entertainment which in particular gives my mum a lift as she enjoys music and singing. I feel comfortable that she is in good hands and I would not hesitate to recommend this care home.

How likely would you be to recommend Wingates Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nila Fernando, PA at Wingates Residential Home responded to this review on 04 Dec 2017:

Thank you for the wonderful positive comments.

My Aunt has been a resident at this care home for about 4 months after struggling to care for herself at home and the advancement of Alzheimer's.
Since her arrival, she has settled remarkably quickly in a lovely room and with good caring attentive staff.
The home is well kept, very clean and all the staff and management are friendly and approachable.
The food is very good and prepared fresh on the premises.
There are games and activities on offer throughout the week.
When visiting, the home is always welcoming and feels relaxed and inviting.
My Aunt always looks very well cared for and content in her surroundings and with her friends.

How likely would you be to recommend Wingates Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Due to a family crisis we urgently needed respite for my 94-year-old father, Wingates was chosen mainly due to location, but what a great choice it has turned out to be. Within half an hour of a phone call, dad was welcomed into the home, and it is a home in every sense of the word
My father had never been in a care home, was missing mum who was in the hospital and who in 68 years he has not been apart from.
The staff have been so caring, professional and all done with no fanfare, medication was sorted, time was taken to settle dad in, nothing has been too much trouble.
He is still in the home and my mum, brother and myself have peace of mind knowing how well he is being looked after.

The whole atmosphere of Wingates is welcoming and the staff cannot do enough to ensure residents and families are cared for and supported. All is done with patience and humour.

How likely would you be to recommend Wingates Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Nila Fernando, P A at Wingates Residential Home responded to this review on 14 Aug 2017:

Thank you for taking the time to carry out a review. We know how stressful it is when a person is unwell but when both parents are unwell it must be even harder for the family.

I visited Wingates Residential Home unannounced with a view to arranging some care for my dad. I arrived to find a warm and welcoming staff who showed me around the premises and offered me a choice of rooms. It pleased me to see plenty of caring staff going about their business, all greeted me with a friendly smile. I felt that this was the right place to bring my dad for a week's care. Nothing was too much trouble for the Senior Carer, Dan, who continued to show me around explaining the daily routine. Even the chef came to speak to me and asked if there would be any dietary preferences. I felt there was a genuine friendly and caring and calm atmosphere about the home.

During his week's stay, my dad has been treated with total care and respect. On the day of his arrival, we went to his room and the staff brought us all a cup of tea while he settled in, and staff arranged for him to have his lunch in the room. I have no hesitations in recommending this comfortable home.

How likely would you be to recommend Wingates Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father came to Wingates Residential Home at the end of October 2016 after spending some respite time in two other homes and previously receiving care at home as his mobility had declined. Since moving into Wingates dad has settled in well and to the routine of the home. I have found the management and staff very helpful and approachable and nothing is too much trouble for them even on occasion providing meals for family members. I would highly recommend Wingates Residential Home as a safe and secure home for an elderly person to stay in.

How likely would you be to recommend Wingates Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My Mother spent two years in Wingates and staff looked after her very well and were always friendly and considerate. They looked after Mum with care and dignity and were always very supportive to us as a family.

How likely would you be to recommend Wingates Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

A great big thank you to all the staff at Wingates Residential Home for the care they gave my mum, she was always treated with the utmost dignity. Myself and the family have been delighted with the whole experience of our dealings Wingates Residential Home and we would not hesitate to recommend them.

How likely would you be to recommend Wingates Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nila Fernando, PA at Wingates Residential Home responded to this review on 04 Nov 2016:

Thank you for all your comments. We are happy that you and the family have had a delightful and positive experience at Wingates Residential Home. Our staff will be very pleased.

Since my mum arrived in march 2016 the home has looked after mum great.
I have no complaints, the home is clean, well staffed and friendly.
All my mum's care needs are met and she has settled in well. I would recommend the home to anyone.

How likely would you be to recommend Wingates Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother voluntarily moved to Wingates and there enjoyed exemplary care for the last four years of her life. The family atmosphere is evident both from the personal attention given to residents and from the ways in which family and friends are welcomed. During mum's final weeks, though she spent much of the time in hospital, Wingate's staff made every effort to keep in touch about her progress and visited her whilst she was an inpatient. When mum needed to return to Wingate for end of life care, the sensitivity, compassion and professional courtesy shown both to mum and to the family was outstanding.

Wingates is a care home that tries - and succeeds - to provide truly holistic care for its residents and a welcome to their families. I cannot praise it highly enough.

How likely would you be to recommend Wingates Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Grandmother moved into Wingates aged 95 around 12 months ago. When we first visited Wingates it felt very homely, the staff very welcoming. The Senior carer showed us around. All the staff were friendly. During her time there staff have been wonderful, and the PA always there offering sound words of advice, giving us time when we needed it even if she was in the middle of something else, and very approachable as were all staff. The Chef is so kind, his food delicious, Grandma had a soft spot for him & the senior carer. Another senior carer and too many others to mention were so good with her and us. It was a comfort.
Sadly 22/03/16 Grandma passed away. In the days leading to this staff were amazing, not only keeping her comfortable with dignity but looking after us, her family. Nothing too much trouble, even supplying regular meals & drinks. Their kindness & care meant more than words could express. Much as Grandma was feisty & a character the staff coped beautifully & were loving, above and beyond just a job.

How likely would you be to recommend Wingates Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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