Wingates Residential Home

The staff at Wingates have looked after my mother-in-law for the last 14 months through a very difficult time with coronavirus. They have done their utmost to make her happy and keep them safe. The staff are fantastic, there isn’t any member of staff that she doesn’t like! They are very caring and thoughtful and doing a fantastic job in such difficult times.

Myself and the rest of my family are confident that she is getting the best care she can and we are treated well and kept informed of any changes in Mum's health and the situation around Covid.

Both our parents are in Wingates Residential care home. My Dad, since December 2014 and my Mum, from March 2019. Given that it was the hardest decision we have ever had to make, we are happy that our parents are well looked after at Wingates. The staff have been great, especially during difficult times. Wingates have been so good at supporting both our family and Mum and Dad. We wouldn't want them to be anywhere else. Thank you Wingates.

Not only does Wingates Residential Home have an excellent management team, but they also have some of the loveliest and kindest care staff. I currently can only see my husband through a window and due to his condition, it is very hard to hear or understand him via our mobile phones but I treasure each visit and the staff are thoughtful and make my visits happy occasions. If I telephone with a query or request it is always dealt with and they don't make me feel uncomfortable, no matter how trivial a matter I am calling about. It is a very heart-wrenching decision for a loved one to go into care, but I am so glad that Wingates Residential Home had a place for my lovely husband. Thank you all.

My mother was a resident for two years until she passed away in January at the home. The home is clean and fresh and modern. The staff are all caring and friendly. The chef is great and looked after Mum's special dietary needs. When Mum was at the end of her life, all the staff were caring and helpful, guiding us and really looking after us at a difficult time. The manager of the home has really looked after the residents and relatives through the most difficult of times. I hope they know that Mum was happy there and they do a great job, that is appreciated.

Cannot fault Wingates in any way. Staff are friendly and kind and do all they can to help in this difficult time, they really are amazing. The management team are hands-on and again, nothing is too much trouble.

My father has been a resident since October 2020. The care he has received has been excellent. The staff are like one big family and all residents are treated with the utmost care and respect. These are very trying times and they have all gone above and beyond for the residents. My father is happy and settled and this is down to the efforts of the manager and her amazing staff. I cannot thank you all enough.

Overall, I was happy with the level of care my Dad received in the short time he was there before he passed away. As Dad was only a resident in the home for 5-weeks, it is a little difficult to be more specific, but I have little complaint.

I visited numerous residential homes and knew as soon as I entered that this was the right home for my mum and stepdad. The week before they were due to move in I was allowed access to both bedrooms and was able to prepare their rooms with clothing and personal effects to make their transition into a residential home as comfortable as possible. Both the manager and staff assisted me in this process even down to moving furniture around. My parents went into Wingates in March 2019 and were taken great care of by all the staff. On special occasions e.g mothers day, fathers day and Christmas Eve I had lunch there with them and the food was excellent. I enjoyed my visits and quality time with my parents and also the company of other residents and families. I was updated at all times regarding the health and welfare of my parents and any concerns regarding their welfare was promptly brought to my attention. Thank you for all your loving care.

The Team at Wingates are exceptional. They have worked over and beyond especially in such a difficult year. I have found the communication between the home and our family has been open, honest and frequent which is so important in these hard times. The focus is always on the safety and professional care of our loved ones and the Team remains positive throughout. Thank you to each and every one of you for showing the love and care that we cannot physically give at the moment. It means the world to us. Well done, you deserve to be commended.

Sadly my father passed away in March, his comfort and dignity were always respected. The staff were very fond of him and it was a sad time for all the staff who took care of him. I would recommend Wingates to anyone who has a loved one who needs care.

My mother-in-law has been at Wingates for over two years and during this period has been treated with ultimate respect as an individual by all concerned. She is entirely happy in her present environment which gives us great peace of mind. During the recent virus problems, the staff have done their utmost to look after residents as far as possible. Yes, they have had sad losses, but are now fully clear. They are still taking much caution but we are now able to see our loved one face to face whilst very much socially distancing of course for short periods of time. Both my wife and I thank them from the bottom of our hearts. Couldn’t have wished for better.

The staff are always developing new ideas to improve the lives of the residents.

Wingates Residential Home treated my mother with the utmost care, respect and above all love, from the moment she entered the building. The owners and staff were extremely professional, but also friendly and approachable. I would recommend this residential home to anybody who wants their loved one to be looked after in a manner that provides peace of mind.

My mother attended Wingates for 8 nights as a Resident/Respite User. He was cared for with dignity and respect. Thank you to all the staff.

My mum wasn’t at Wingates for very long, but the time she was there she was looked after very well. Everyone was lovely with her, very friendly and caring.

My husband was happy and content there, the food was ok and you were asked if you wanted more. The staff and management welcomed us and interacted well with my husband making sure he had no problems with understanding. I had a peaceful ten days respite, knowing he was content.

As this was the first time my father had gone into residential care, the family were obviously anxious and worried he would be OK. This immediately disappeared on meeting the staff as he was made to feel so very welcome on arrival. The staff were so accommodating at all times, and very helpful ...nothing was too much trouble, in fact, my father thought he was staying in a hotel, which was praise indeed!

I visited Wingates Residential Home to assess it and was shown around by a lady, who showed both patience and pride in doing this. My impression was positive.

He had a lovely bedroom with facilities, even changing the bed type to help with his mobility.

There were some good quizzes, entertainment and TV available, also regular drinks rounds and pieces of fruit during the day.

They also were very supportive to the relatives. The end of life care, the sensitivity, compassion and professional courtesy shown to the family was outstanding.

I have no hesitation in recommending Wingates Residential Home.

I could mention individuals on the staff, but I won't they have all been kind and helpful.