Fazakerley House Residential Care Home, Prescot, Merseyside
Fazakerley House Residential Care Home, Prescot, Merseyside
Fazakerley House Residential Care Home, Prescot, Merseyside

Fazakerley House is situated in a residential area in Prescot in Merseyside. The care home offers residential care.

The care home offers a choice of sitting rooms and dining areas, as well as a conservatory, all with specially designed furnishings for maximum comfort.

The landscaped garden and patio, which is looked after by some of our residents, is another favourite location in which to relax or socialise with friends and relatives.

The home is close to local shops and amenities and all of the bright and comfortable bedrooms and living areas have a call system.

The home’s caring team has created a family atmosphere, encouraging everyone to eat, celebrate and plan special occasions together.

Fazakerley House’s Home Manager, together with the team, ensure that all residents receive the kindest possible care and support to meet their needs.

Group: HC-One

Person in charge: Karen Smythe (Manager)

Local Authority / Social Services: Knowsley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Hearing Impairment & Deafness • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 45

Rooms with ensuite WC: 31

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Fazakerley House Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 19 Sep 2017

Please contact us for information regarding our bed availability

Reviews

9.5 Fazakerley House Residential Care Home has a Review Score of 9.5 (9.450)

The Review Score of 9.5 (maximum of 10) for Fazakerley House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Fazakerley House Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.45 for Fazakerley House Residential Care Home is calculated as follows: ( (71 Excellents x 5) + (35 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 120 Ratings = 4.45

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Fazakerley House Residential Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 9 Reviews ÷ 9 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Fazakerley House Residential Care Home?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Fazakerley House Residential Care Home

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Niece of Resident/Service User
    1

Wonderful happy environment. People are very content, staff very helpful.

How likely would you be to recommend Fazakerley House Residential Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have found the home to be clean and tidy. The staff are very friendly and approachable.

How likely would you be to recommend Fazakerley House Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

We came to the summer fair and staff were really caring towards the residents and visitors. Lovely atmosphere and we enjoyed the day.

How likely would you be to recommend Fazakerley House Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My aunt is currently resident, awaiting completion of her special care housing scheme. She has found the staff extremely helpful and nothing is too much trouble. She is happy with the meals although not a fan of 'buffet style' tea! She enjoys a wide variety of home cooked meals. The only downside she has is she would like more group activities like bingo and sing-alongs, maybe simple crafts. We enjoyed the family fun day.

How likely would you be to recommend Fazakerley House Residential Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have lived her nearly five and a half years now and I have made a lot of friends and all the staff are very attentive and very nice people. They are very helpful and understanding if you happen to have any problems you are worried about. The food and drinks are very good.

How likely would you be to recommend Fazakerley House Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent family fun day.

How likely would you be to recommend Fazakerley House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Moved in on July 2017 and found everything great. Food good, room good, location good and as my family live in the area, this is a bonus. The staff are friendly and helpful.

How likely would you be to recommend Fazakerley House Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I like living here because the staff are helpful there. I like the food here. I have found a friend.

How likely would you be to recommend Fazakerley House Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Instead of wasting money and time sending things like this back, it would be better spent on light bulbs. My father was told he couldn't have one because of budgets!! We bought some ourselves last week.
The form was signed on behalf of our father as he cannot now use his right hand. Also since completing this, the staffing has gone to pot, with residents being left in bed until midday without drinks. Improvements required.

How likely would you be to recommend Fazakerley House Residential Care Home? Don't know

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

HC-One, Careline Team at Fazakerley House Residential Care Home responded to this review on 03 Aug 2017:

Thank you for taking the time to complete a review.
I would like to reassure you that there is no issue with our budgets and we have plenty of stock and the ability to order as many light bulbs as we need.

I was sorry to hear when I first started, that some residents were not being assisted until late morning, so I put in place a robust system that made sure that all residents were assisted at a respectable time, to ensure they received the food and fluids that they required.

Carers are all helpful and it is like living in a hotel.

How likely would you be to recommend Fazakerley House Residential Care Home? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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