Fazakerley House Care Home

Park Road, Prescot L34 3LN
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9.9 88 Reviews
  • Fazakerley House Care Home, Prescot
Offering bespoke residential and residential dementia care, Fazakerley House care home is situated in the peaceful residential area of Prescot, in Merseyside.

There is much to love about this welcoming setting; residents enjoy spending time at the hair salon, in the sunny conservatory or going on trips out exploring the local area in the minibus. If they prefer the comforts of home, or are unable to venture outside, residents can also enjoy relaxation time in the range of en-suite and premier bedrooms.

Residents also benefit from quality meals prepared by the in house catering team. Recognising the nutritional requirements of older people, the team offer a wide variety of meals to be enjoyed in the spacious and welcoming dining areas. During the warmer months, the peaceful garden is also a firm favourite with residents and their loved ones to enjoy a spot of al fresco dining.

The care provided at the home is second to none. The care team apply their experience to get to know residents' care needs, carrying out regular reviews so they are able to respond to any changes. But on top of this, they also work hard to make sure residents know they are valued as an individual, offering a range of opportunities for them to get involved in things that they enjoy.

Leading by example, the home manager prioritises resident wellbeing at all times, ensuring that Fazakerley House is a happy place to live for every resident.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke

Facilities

  • Minibus or other transport
  • Gardens
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £933
  • Self-Funded Residential Dementia Care: from £991
  • RESPITE Self-Funded Residential Care: from £1026
  • RESPITE Self-Funded Residential Dementia Care: from £1090

These prices are only a guideline, please contact Fazakerley House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jane Furlong (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008

Room Information

  • Single Rooms (45)

Fazakerley House Care Home Reviews (88)

9.9

Fazakerley House Care Home has a Review Score of 9.9 (9.882) out of 10, based on 24 reviews in the last 2 years.
Over all time Fazakerley House Care Home has 88 reviews.

Overall Experience
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Date Published
  • 88
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Reviewer Connection to Fazakerley House Care Home
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Total of 88, showing 21-40
Review from Denise D (Daughter of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful care home for your loved ones. My dad moved in a couple of months ago from hospital and the turnaround I have seen in him is fabulous. All the staff are wonderful and take great care of him. He tells me the food is great and he eats everything they give him. The home is spotlessly
clean and very well maintained and always smells fresh and clean. The lounges are bright and cheerful and frequently decorated for different events. The bedrooms are well looked after and bright and airy and my dad alway looks clean, smart and shaved when I visit. He has settled here very well and as his family, we are more than satisfied with everything about this home.
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Review from Janet M (Niece of Resident) published on 15 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt stayed in the nursing home for seven weeks due to a broken leg and torn ligaments on the other leg. She wasn't able to put her feet down so was confined to her room. The care she received was good, the staff were all very friendly and helped make her time with them as pleasant as possible. Whenever
I visited I found the staff and management very good.
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Review from Margaret T (Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience, excellent.
Both residents and staff are extremely welcoming and helpful.
The only negative side was limited staff, resulting in some issues of care whilst being of high standard but sometimes staff were not able to respond as quickly as was needed. Issues causing distress, 1)
waiting too long for commode assistance and 2) woken at 7 am for non-urgent medication and then waiting until breakfast at 10:30 am for a drink (i.e. tea or coffee).
Reply from Julie Caygill, Hospital Liaison Team Administrator at Fazakerley House Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required and take on board any lessons learnt. Please be assured that staffing levels are continuously reviewed to ensure they are appropriate for the dependencies and needs of our residents. Medications are prescribed by the GP to be time specific, which unfortunately can sometimes lead to unsocial times early in the morning. We pride ourselves in offering personalised care, so if someone remains in bed in the morning, we will not wake them up; however, our call bell system does allow residents to make requests at any time. It was a pleasure to care for you, and we would like to add how much we appreciated your recognition of the staff, which you provided on discharge.

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Review from P B (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has a lovely, friendly feeling. All the staff are friendly and helpful, nothing is too much trouble. My mum came on respite with a view to long-term but her mobility and social awareness have improved immensely, all thanks to the staff.
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Review from R U (Friend of Resident) published on 7 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went to see a friend, shown to the big room, there was a singer on. Everyone was enjoying themself, including the staff (dancing) they were having a great time., everyone was happy. Good staff. Marks 100/100. Keep up the good work.
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Review from Kevin M (Son of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This place is amazing and highly recommended!


All staff and management have all gone out of their way to welcome and make my mother's stay a comfortable one.
She’s been in 4 times on respite this year and my mother has enjoyed her stay every time.

On behalf of my mother. Many thanks.

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Review from P B (Daughter-in-law of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 10 weeks in hospital, my father-in-law came to Fazakerley House Care Home for respite. My first impression was a warm welcome from all team members in every area. Very homely feel, and as my father-in-law put it, not having to wait when he needed any assistance. Staff fully obliging, caring, happy
and clearly love what they do. We as a family feel so reassured as we know it can be quite daunting and scary for our loved ones. This place is incredible along with all the amazing staff.
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Review from Allen R (Husband of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room was bright and cheerful, there was a TV in the room which helped with my wife's recovery.
The lounges and dining areas in the home were bright and spacious and there was plenty of room for residents and visitors.
The food was excellent.
Some of the residents had serious mental and physical
problems. The staff were most kind and skilful when dealing with them.
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Review from S S (Son of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been very impressed with Fazakerley House. It's incredibly well run, and the staff are very caring and professional. I feel very confident leaving my mum in their care and always enjoy going in to visit her. Fazakerley House is also in a great location - quiet, but also very clean to the town centre.
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Review from Jill R (Daughter of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fazakerley House is amazing - nothing is too much trouble for them. The manager is fantastic, as are the staff. My mum had a fall and was taken to hospital, and the next day, the manager and a senior visited her on the ward, and one of the staff of the ward said that this never happens - absolutely
outstanding. Thanks ever so much. Would highly recommend this fab care home.
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Review from R R (Respite Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful support, encouragement, fun and laughter. Have reached my normal weight size again, after being 'peg fed' in hospital for over 2 months.
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Review from Sue T (Friend of Resident) published on 25 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff extremely friendly, helpful and professional.
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Review from L L (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management are very helpful friendly and attentive, nothing is too much trouble. All areas of the home are clean and tidy. Myself and my family are very happy with the run of the home. Thank you all very much for looking after our mum.
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Review from Ann N (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Fazakerley House for six years. In my experience, my mum has been well looked after and treated with care and dignity. If I had any issues, they were dealt with immediately by a very efficient manager and her team. Fazakerley House is a really good care home who encourage
family visits. I find I can sleep at night, knowing my mum is in safe hands.
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Review from Catherine H (Niece of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was confused and disheveled when she came into Fazakerley House Care Home. She now looks better, is calmer, and is well cared for. I am impressed with every aspect of this home. My aunt's room and the whole place is spotlessly clean. My aunt loves the food, she said the cottage pie was the best
she has ever tasted! Every time I visit there is a lovely, happy, homely vibe. Staff are professional, friendly and knowledgeable about my aunt. Security is strictly adhered to and the manager is visible and accessible. She made time to have a chat with me at short notice, which I appreciated. I can't fault a single thing about Fazakerley House. Thank you.
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Review from Shelly B (Granddaughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Walking into the reception you automatically feel at home, the atmosphere is so welcoming. Staff are amazing, work hard to make sure my nan has everything she needs from day one. Feels like we are in a cafe having a coffee, so at home. Staff are absolutely fab!
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Review from A H (Daughter-in-law of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law came in for two weeks respite. The home has a friendly vibe and the staff are very attentive. The other residents all were kept clean as was my mother-in-law. She said she was well looked after, which says it all.
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Review from L J (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was very nervous coming into the home, but she looks much better in herself after being very well looked after by all the staff. The home is always clean and the meals have been amazing. Can't recommend the home enough.
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Review from Kathryn T (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Fazakerley House Care Home for respite following a broken arm. During this time she was treated with dignity and respect. My mum enjoyed the company of the staff who went above and beyond. I can highly recommend Fazakerley House. My mum hopes to return for respite later in the year.
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Review from Stephen R (Son-in-law of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, staff are all fabulous - nothing too much trouble - very warm and welcoming. Staff is fabulous - would recommend.
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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Fazakerley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Fazakerley House Care Home is calculated as follows: ( (254 Excellents x 5) + (32 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 287 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fazakerley House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Jane

Jane Furlong

Job Title: Home Manager

Introducing Jane Furlong
Home Manager at Fazakerley House, Prescot


What does ‘kindness’ mean to you?


“Person-centred care and respecting peoples’ dignity.”


As a dedicated healthcare professional, Jane has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Jane closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Jane remarked:


“Achieving goals and getting good outcomes”


Outside of work, Jane is very family orientated and loves spending time with her grandchildren. She also enjoys going on regular holidays.


If you would like to find out more about Fazakerley House, Jane would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fazakerley House Care Home to verify any information. View our terms and conditions. Fazakerley House Care Home has an Enhanced Service - more info.