Birkenhead Court

Challis Street, Bidston, Birkenhead CH41 7DH
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9.7 78 Reviews
  • Birkenhead Court, Birkenhead
Anchor’s Birkenhead Court in Bidston is a purpose-built care home, providing high-quality care and facilities within a comfortable and relaxing environment.

The home has a sweet shop, cinema room and indoor garden area for the benefit of residents. The Jag's Head pub is purpose-built and located in the secure garden for residents to enjoy.

Central to life at Birkenhead Court is the varied range of stimulating activities and events both within the home and out in the local community. The care provided is tailored to each individual to meet their needs and enhance the quality of life.

Every resident has their own, detailed care plan which is put together by the care team in conjunction with residents and their loved ones to ensure individual needs are met. Staff receive ongoing dementia training so that they deliver the best care possible.

Anchor is one of the country’s largest providers of housing and cares for people over 55 years of age on a not-for-profit basis.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1165
  • Self-Funded Residential Dementia Care: from £1165
  • RESPITE Self-Funded Residential Care: from £1165
  • RESPITE Self-Funded Residential Dementia Care: from £1165

Colleagues at Birkenhead Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Birkenhead Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Helen Thomas (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Birkenhead Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors are welcome at Birkenhead Court as an integral part of day-to-day life.

Parking

  • Onsite parking is available, including disabled spaces.

Birkenhead Court Reviews (78)

9.7

Birkenhead Court has a Review Score of 9.7 (9.709) out of 10, based on 32 reviews in the last 2 years.
Over all time Birkenhead Court has 78 reviews.

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Review from Peter L (Son of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After looking at a lot if care homes, we chose Birkenhead Court for our Mum. We never regretted that choice. The home is well maintained and clean with lovely rooms. The food is great and there are lots of activities for the residents, including outings, singers and dancing. It has a cinema, sweet shop
and non-alcoholic bar for the residents.
All this means nothing without the superb care workers who cared for our mum for the last 10 years of her life. They are a credit to the home and their vocation, we can't praise them highly enough. Mum was treated like one of an extended family and really enjoyed her life there.
If you are looking for a care home for your loved one, look no further than Birkenhead Court.
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Review from Suzanne H (Daughter of Resident) published on 5 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were recommended to look at Birkenhead Court by a good friend when Mum needed respite from dementia we were welcomed in and within a week Mum moved in. They sorted her medicines out and the change is remarkable, she is clan, tidy, calm. Making friends - enjoy the lovely food on offer. She has moved
in permanently now and my dad has joined her after having seizures - a stroke and they are settling in well together. The staff have been brilliant looking after them, so kind & caring and nothing is too much trouble. Not only have they taken care of Mum & Dad but when we as a family were at a really low point they have helped to make life easier.
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Review from M J (Daughter of Resident) published on 3 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Navigating a difficult time as a family was made so much easier by the care and support our Mum received from the team at Birkenhead court.
Our Mum stayed for 5 months before having to move to closer to family.
The manager and her team and in particular three members of staff went above and beyond
to ensure our Mum was cared for and supported throughout her stay. Her journey with Alzheimer's has not been easy so as a family we were very touched with everyone's kindness, patience and hard work when taking care of our Mum.
When dealing with a move to an Anchor home closer to family the team could not have done more to help us and keep Mum feeling happy and positive. Particular thanks to the manager for ensuring everything was arranged for the move and for always making time to talk through any questions we had, her efficiency and pro-active approach to all communications regarding our Mums care was greatly appreciated.
Many thanks and kindest regards to the team!
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Review from Kim M (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When looking for a care home for mum we looked at a few, but by far Birkenhead Court stood out, for its set up, friendly and welcoming staff, extra activities and the family feel to the place. Mum is now been in for the past month and we haven't been disappointed in fact it is better, staff are absolutely
brilliant. Place is well run with the residents at the heart.
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Review from N C (Daughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is outstandingly good. All the staff are so caring and nothing is too much trouble any problems are dealt with immediately. My mother and all the residents are all so well looked after and are treated with care and dignity. The food is excellent with lovely fresh baked cakes and plenty of drinks
and treats throughout the day.
The rooms are kept very clean and tidy and laundry returned promptly. We are very happy with the care provided at Birkenhead Court.
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Review from K M (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so happy I chose Birkenhead Court for my mum, she has felt at home since she moved in Febuary. The staff are all lovely and nothing is to much trouble, I am also notified of any changes or doctor referals etc. straight away. As a family we always feel welcome at any time we visit, and not in the
way. It has made such a difference to Mums well being.
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Review from Francis D (Husband of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife started suffering from dementia about 5 years ago and I had carers coming in 3 times a day but I could no longer cope so, reluctantly, the family took the decision to put her in Birkenhead Court last April (2024). You were recommended by a home care provider and the family GP. I am really delighted
with the home where she is treated with the utmost respect and has settled in well. I can now sleep at night knowing she is in good hands. I know it's experience but worth it for my peace of mind. Thank you so much.
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Review from S H (Wife of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been in Birkenhead Court for the last 3 months. I have been very pleased with the care he has been given. All the staff are always friendly and helpful. I would recommend Birkenhead Court as a very good care home.
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Review from M J (Son of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been really impressed with Birkenhead Court since my mum moved there in January from another home. From the initial visit, through to actually getting her into her room on the first day, I could not have asked for any better. On the various visits I've subsequently made, all the staff seem really
friendly and nothing it too much trouble to ask. The carers have even been able to get her walking from her room to the lounge area, something I would not have considered possible previously.
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Review from Lisa P (Daughter of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't praise this care home enough for the love and care they showed my mum during her stay. From my initial contact, when we were deciding on options for Mum's care, to the outstanding detail they showed in caring for her at her end of life, each staff member was an angel sent.
The environment,
facilities, activities and nutrition/hydration are high priorities with the residents' and families' needs at the centre of all they do. Mum was the most settled and happy we had seen her for months. I was kept up to date on visits on her welfare and when her health declined, the staff were there every step of the way making sure she was cared for with dignity and love.
My dear mum passed away in November and if it wasn't for the attentive nature of the staff, working with the family to ensure her palliative stages of care were met, I have no doubt Mum's passing would not have been as peaceful. The whole family were extremely well supported and our needs were equally cared for during Mum's time at the home.
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Review from G C (Son of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came into the care home, very frail and disorientated.
A couple of months on, she has gained weight, gets 24 hour support and is starting to look like "old mum" used to.
I cannot praise the staff enough for their support of the residents and standard of care provided.
Thank you for helping
my mum with her dementia and recommend Birkenhead Court to any family seeking assistance.
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Review from Helen R (Daughter of Resident) published on 30 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Birkenhead Court since January 2024. She is diagnosed with dementia and is partially blind and hard of hearing. I have witnessed a great deal of warmth and care towards my mum from all the staff. They offer a lot of humour which my mum appreciates and are very supportive. Staff encourage
all residents to get involved with the activities and there are regular singers which my mum particularly enjoys. I visit my mum between 3 and 4 times a week and on every occasion she has been smartly dressed with her hair done. She also enjoys regular visits to the on-site hairdresser. I feel very pleased with the care she receives at Birkenhead Court and I am confident that the home is being managed with the residents at the forefront of the decision making.
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Review from D R (Son of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really pleased at the way my mother has been looked after. I have been kept informed at all times when she has required extra support and plenty of communication with all members of staff. Including management and all the carers.
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Review from June B (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for a long time. Staff have always given her the best care, love and compassion. The home is decorated lovely for Christmas with parties and there are always lovely activities to keep her entertained. Although Mum's health is poor, staff are alert and act quickly and professionally
when she is ill. I really don't think Mum would still be with us if it wasn't for their care. It's such a comfort to know she is safe and cared for so well.
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Review from Karan K (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unhappy with treatment of my mum during two years here. Management are unhelpful and appear uninterested. Refusing to speak to family when my mum left saying "too busy". Some staff very nice and caring some need a lot more training in my opinion. An air of "can't be bothered' was often noted. Cleanliness
was not to a good standard and laundry service leaves a lot to be desired. Can't comment on food as not able to visit at meal times but I think it was fairly good.
Reply from Helen Thomas, Manager at Birkenhead Court

Thank you for your review and we are sorry to see that you are unhappy with aspects of the care provided for your Mum. We take all feedback and concerns very seriously, where the wellbeing and safety of all our residents and colleague team is our priority. We aim to keep loved ones regularly updated regarding all aspects our residents' care and ensure day-to-day life is the best it can be across all aspects of Birkenhead Court. Issues raised followed our internal feedback process with concerns actioned and responded to.

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Review from Jane G (Wife of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband moved in as a respite resident in August and became permanent in October, I keep in regular contact with the staff and we visit most days.
I have spoken to the team leaders regarding any issues I have and they do their best to sort out any problems that we have.
I cannot comment on the
manager as I have not really had any dealings with her, in fact, I haven't really met her.
I feel, as in any situation, some staff are better than others and definitely go the extra mile.
I cannot comment on the activities as I haven't seen any taking place in the care home, apart from the music sessions, that may be because my husband doesn't want to participate.
I must say that he has settled very well and seems happy in the care home and I am very grateful and relieved about that.
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Review from Y M (Wife of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all staff courteous and respect all residents. Residents are treated with respect and dignity. Residents are always dressed, hair combed, and all look very well looked after. Staff seemed to have a great relationship with each other and the residents. Entertainment seems well attended and
everyone joins in with singing and dancing. Men have an afternoon pie and pint and ladies enjoy afternoon tea. The home always has a welcoming feel and is very clean.
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Review from S C (Daughter of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are simply outstanding and make Birkenhead Court a special place. My dad was treated as an individual and the warmth and humour of the staff who cared for him is exactly how I would want to be treated myself. My dad enjoyed the meals and staff were always making an extra effort to organise
nice activities, like barbecues and games afternoons. When I spoke to staff they were always well-informed and able to tell me how Dad was doing without having to go off and find out first, this showed me how attentive and in touch with the residents they are. Many of the staff have worked here for a long time and in my opinion, this shows that they have a dedicated team who are happy in their work. Staff made a point of stating how Birkenhead Court is, first and foremost, home to the residents no matter how long they stay for and every effort is made to ensure that they feel safe, comfortable and cared for.
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Review from Simon D (Son of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is well-run and managed.
Staff are friendly and kind.
What particularly impressed me is that every carer knew my mum by name.
Thank you for doing such a good job.
The manager is a great manager and really helpful when it came to customizing my Mum's room. And another staff member
was great at the handiwork to make the room more familiar for Mum.
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Review from Ken B (Brother of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, excellent. The staff are professional and caring. Any specific problems are notified to me, as I have power of attorney for my brother, and any matters we raise are addressed sympathetically. All of this is important as we currently live in another part of the UK and it is very reassuring,
given his condition and age, that he is well looked after at Birkenhead Court.
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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Birkenhead Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.709 for Birkenhead Court is calculated as follows: ( (297 Excellents x 5) + (67 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 381 Ratings = 4.709
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birkenhead Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 15 Sep 2025

We currently have on vacancy for care. Please contact Birkenhead Court directly for more details.

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Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Birkenhead Court

What types of Care is Birkenhead Court registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Birkenhead Court have?

There are 60 Single Rooms.

What are the Facilities & Services at Birkenhead Court?

Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birkenhead Court to the centre of Birkenhead?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birkenhead Court to verify any information. View our terms and conditions. Birkenhead Court has an Enhanced Service - more info.