Birkenhead Court, Birkenhead, Merseyside
Birkenhead Court, Birkenhead, Merseyside
Birkenhead Court, Birkenhead, Merseyside

Anchor’s Birkenhead Court in Bidston is a purpose-built care home, providing high quality care and facilities within a comfortable and relaxing environment. The home is tailored to its residents with a sweet shop and cinema room. Central to life at Birkenhead Court is the varied range of stimulating activities and events both within the home and out in the local community.

The care provided at Birkenhead Court is tailored to each individual to meet their needs and enhance quality of life. Every resident has their own, detailed care plan which is put together by the care team in conjunction with residents and their loved ones, to ensure individual needs are met. Staff receive ongoing dementia training so that they deliver the best care possible.

Anchor was a Sunday Times Top 100 Not-for Profit Organisation to work for in 2016 and is one of the country’s largest providers of housing and care for people over 55 years of age. It reinvests the money it makes back into its properties and services to ensure high standards are maintained and expectations are always exceeded. Anchor’s Dementia Care Team achieved the Outstanding Dementia Care Innovation for the Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015.

Group: Anchor

Person in charge: Mary Hardy (Manager)

Local Authority / Social Services: Wirral Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Own GP if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Birkenhead Court is close to local amenities and services including:

Local shops are within a short walk.
There is a supermarket within a quarter of a mile of Birkenhead Court.
There are regular local bus services within a short distance of the home.
Doctor's practices are within a mile of Birkenhead Court.
The nearest hospital is Arrowe Park Hospital which is within 3 miles.

Latest Care Quality Commission* Report on Birkenhead Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Birkenhead Court has a Review Score of 9.7 (9.702)

The Review Score of 9.7 (maximum of 10) for Birkenhead Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Birkenhead Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.785 for Birkenhead Court is calculated as follows: ( (206 Excellents x 5) + (54 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 261 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.917 Points relating to the number of positive Reviews for Birkenhead Court is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12 Target = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birkenhead Court?

  • Extremely LIKELY
    22
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birkenhead Court

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    5
  • Husband of Resident/Service User
    2
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

I was very apprehensive about putting my father into care but was put at ease with the help of the manager and staff. Nothing has been too much trouble and he is settling in nicely. Staff are very friendly and treat everyone with friendliness and patience.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Found all of the staff to be very helpful, security is very good and meals are excellent.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband has had 2 x2 weeks respite care at Birkenhead Court and he has been very happy and well cared for both times. The staff and management are very friendly and helpful and nothing is too much trouble. The standard of cleanliness is very good and there are plenty of activities to do if you so wish. Knowing he is happy to go back for more respite willingly shows he is happy and I shall have no hesitation in doing so for respite or long-term and have recommended it to other carers I know.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My sister and I were very happy that our mother was able to get a place at Birkenhead Court after a period in hospital. Birkenhead Court was so much nicer than other care home facilities that we looked at. A pleasant, modern, purpose-built unit with a well-kept garden, well-appointed rooms with easy access (no stairs or steps). Smart and efficient management, pleasant and caring staff. Plenty of activities and services in-house (hair care, chiropody etc) also a quiet lounge for those who did not wish to participate in group activities. We couldn't really have expected our mother to have been better cared for in the declining last three years of her life.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am pleased with the care that my mother receives also with the activities and days out and the all-round general caring. All staff are welcoming and provide a first class service, I would indeed recommend Birkenhead Court to any prospective future customers.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Outstanding experience. Staff are affectionate and very warm towards mum. All her needs are met and nothing seems to be too much trouble. Mum is safe and very well looked after, treated with dignity and respect. Staff are good humoured and very approachable.

I have no hesitation in highly recommend Birkenhead Court!

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care my mum receives at Birkenhead Court is fantastic. Her every need is catered for quickly and promptly. All the staff show genuine care for my mum, they are very tactile which is something my mum loves it makes her feel safe and secure.
Mum is always clean and well fed, nothing she needs is any trouble. I can visit at any time and always made to feel welcome. The managers at Birkenhead Court are always available and always listen to my views.
I can only describe management and staff as truly dedicated.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm very pleased to say that my mother's care in this home is second to none.
She is very well looked after.
There's always some kind of activity going on eg singing, dancing, bingo, visits to the theatre etc.
All staff are very pleasant and caring.
Food is of a very good standard.
Cleaning excellent.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My family and I are delighted we chose Birkenhead Court for my wife's care and are very satisfied with the way in which she is being treated. She has Alzheimers and suffers many changes of mood including occasional bouts of violence. The staff are always compassionate and treat her with TLC when this happens. They tell me not to worry about them as this is part of their job, which they all seem to love.
Friends who have visited have also remarked in the excellent facilities, the food and general overall appearance.
I have every confidence in leaving my wife in their care.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a well-run care home, where all the staff care about the residents, family are welcomed at all times and actively encouraged to discuss the needs of their family member. Standard of cleanliness and food is excellent and the care mum receives gives us reassurance that she is safe and well cared for.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Despite the use of protocols and procedures, the care team responded to my Mum's and her family's needs with compassion, care, understanding and indeed love. They respected our need to spend time with our Mum at the end of her life but were always there when needed, even when we didn't realise that we needed them. They worked as a team, all of the time and got it absolutely right. In these days of litigation and complaints it was so reassuring to experience the use of sensitive common sense, they got it right for my Mum and her family. Thank you

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The stars are shining brightly tonight, one especially is shining over Birkenhead Court. Simply the best there is. Your heart could not wish for more, only to know I made the right move. Forever grateful.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 5 out of 5

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents were cared for at Birkenhead Court over a four-year period. During my visits I was always impressed with the care and compassion the staff showed to my parents and other residents. The staff were friendly, approachable and above all really did care. The staff were also thoughtful about the relatives and always made them feel welcome. I would be more than happy to recommend Birkenhead Court to anyone looking for a residential home on the Wirral.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having spent some time in hospital it was agreed that my mother required EMI care. I visited 5 prospective care homes, Birkenhead Court being the 5th home, at which time I was feeling despairing of finding a suitable home for mum. The minute I entered Birkenhead Court I knew I found the perfect home for mum. The atmosphere, welcome, friendliness cannot be beaten. it feels a "home" in the real meaning of the word. All the staff are delightful. Very supportive and nothing is too much trouble. I have found an exceptional "gem" for my mother.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care given to my mum for her end of life care was excellent and myself and family cannot thank the staff enough for all they did for my mum and us, her family.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I viewed 3 local sites of the Anchor Groups - and this site amongst other care companies, I feel I made the perfect choice. I have died and gone to heaven.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since mum moved into Birkenhead Court she has gained weight, so is more stable on her feet, and she is doing really well. She's happy and I know she is safe and is being well cared for. All the staff are lovely with the residents and mum always looks clean and well dressed. There is always something going on at the home be it singers or entertainers and mum has a better social life me. They go our on trips which mum enjoys. I can't speak highly enough of the care mum is receiving, from the staff at Birkenhead Court and we are so grateful.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

They provided love and care to my mum and support to me. Her mental health declined rapidly once she was moved from home into care and it quickly became apparent that her needs could only be met by a more suitable environment. Her stay was therefore for 5 months. However they continued to do their very best to cope with the additional challenges and extra work this generated until the move was able to be arranged.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since arriving at Birkenhead Court Care Home, our mum is far more relaxed and not as anxious. Staff treat her with dignity and always on hand to help with any queries family may have. She takes part in all the organised events the care home provide, which she enjoys enormously. The staff all know her and her appearance is always well presented and cared for. Management team and all staff are excellent, cannot fault them. It has been a big relief to find a care home so committed in making our mum a happy relaxed person.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Having reviewed most local care homes for my mother I can honestly day that Birkenhead Court and their great staff are head and shoulders above any competition - Birkenhead Court should be the standard to which all care homes should be measured. I cannot thank the staff enough. My mother was happy well cared for and safe. if you need a care home look no further.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you all for your love and kindness in looking after my mum whilst she has been at Birkenhead Court. We really appreciate all you have done to keep her comfortable and content.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Dad was only in Birkenhead Court for just over 4 weeks (respite care during a time of horrible upheaval with Mum having a broken hip and then being diagnosed with MND), but he grew to like the place and didn't really want to leave. They looked after him very well, even arranging for him to visit Mum in hospital. I have no hesitation in recommending it.

How likely would you be to recommend Birkenhead Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

March 2017

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Birkenhead Court