Birkenhead Court

Challis Street, Bidston, Birkenhead CH41 7DH
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9.7 78 Reviews
  • Birkenhead Court, Birkenhead
Anchor’s Birkenhead Court in Bidston is a purpose-built care home, providing high-quality care and facilities within a comfortable and relaxing environment.

The home has a sweet shop, cinema room and indoor garden area for the benefit of residents. The Jag's Head pub is purpose-built and located in the secure garden for residents to enjoy.

Central to life at Birkenhead Court is the varied range of stimulating activities and events both within the home and out in the local community. The care provided is tailored to each individual to meet their needs and enhance the quality of life.

Every resident has their own, detailed care plan which is put together by the care team in conjunction with residents and their loved ones to ensure individual needs are met. Staff receive ongoing dementia training so that they deliver the best care possible.

Anchor is one of the country’s largest providers of housing and cares for people over 55 years of age on a not-for-profit basis.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1165
  • Self-Funded Residential Dementia Care: from £1165
  • RESPITE Self-Funded Residential Care: from £1165
  • RESPITE Self-Funded Residential Dementia Care: from £1165

Colleagues at Birkenhead Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Birkenhead Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Helen Thomas (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Birkenhead Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors are welcome at Birkenhead Court as an integral part of day-to-day life.

Parking

  • Onsite parking is available, including disabled spaces.

Birkenhead Court Reviews (78)

9.7

Birkenhead Court has a Review Score of 9.7 (9.709) out of 10, based on 32 reviews in the last 2 years.
Over all time Birkenhead Court has 78 reviews.

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Reviewer Connection to Birkenhead Court
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Total of 78, showing 41-60
Review from John S (Son of Resident) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, couldn't praise any higher. Dad was comfortable and made very welcome. Meals are extremely good. The staff are very helpful and sociable, Dad settled in without any problem.
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Review from Sue H (Daughter of Resident) published on 9 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We, as a family, were very reluctant to put our mum into a home; she had always been a very independent woman, extremely fit and able. Mum went into a room overlooking the lovely garden, and we put several of her ornaments there, so it was like home-from-home. She settled really well, which surprised
us all. The staff couldn't be more caring, checking whether Mum needed anything or wanted a cup of tea. They even noticed that Mum was trying to talk to residents and not getting a response, so they moved Mum to a unit where they were more talkative, and Mum settled really well. When Mum had to go into hospital and sadly nothing could be done, Birkenhead Court took Mum back and gave her end-of-life care, where they looked after Mum brilliantly, and the three of us made sure we were fed and watered. The management and staff at this care home have been amazing, and we are so grateful for all the care and love that you gave to our lovely mum.
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Review from Alison C (Daughter of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We tried so hard to care for mum at home and it was a difficult decision to place her into residential care. However, we needn't have worried, the staff were all so caring and interested in mum and us as a family from day 1. She had a lovely room that we filled with things from home and she could look
out onto the well-kept garden from her room. Mum had constant care and company and far from hating it, she actually thrived in the short time she was there. Mum had to go into hospital and when she only needed palliative care Birkenhead court agreed to look after her in her final days. They were so kind and caring, not only to mum, but to the whole family and we were able to visit as often and for as long as we were able. We will always be grateful for the kindness and care they showed to us all.
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Review from P N (Son of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Birkenhead Court is a great home. My mum needs more care, and the family is unable to provide for her needs. We are updated regularly and have access when we need it. Mum is thriving and happy in an environment of love and care.
We couldn’t be happier. Thank you.
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Review from Diane C (Daughter of Resident) published on 13 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Birkenhead Court staff have been kind, loving, supportive and respectful in their care of mum. I would encourage anyone looking for a caring place for their loved ones to seriously consider Birkenhead Court as a trustworthy home for them.
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Review from Lynne W (Daughter of Resident) published on 26 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has recently passed away in Birkenhead Court after being a resident there for over 4 years, could not have experienced a better or higher quality of care than that which she was given in this home.
As I live some 3 hours drive away from the home, I was not available to visit as often
as I would have liked. However, the superb care and the constant communication I received put my mind totally at ease. A great pressure was removed from me as I knew confidently that my mother was in safe hands and this has been shown as she did not die of COVID and there is no COVID in the home. This, I feel is one of the greatest accolades that proves what a well run, welcoming, caring and responsible home Birkenhead Court is.
I would highly recommend it to anyone.
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Review from L R (Daughter of Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very anxious about leaving my Dad for a week's care in Birkenhead Court. I had nothing to worry about. All staff was so courteous, kind and caring and I know my Father would have got up numerous times in the night, looking for my Mother. The staff reassured him everything would be ok and he settled
very well. I would thoroughly recommend Birkenhead Court and will place Dad in there again.
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Review from David L (Son of Resident) published on 19 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is resident and there has not been one minute when she has been upset at being resident.
The rooms are lovely and the staff are excellent, friendly and approachable.
The food is prepared on site and is lovely.
There is tremendous interaction between the residents and the staff with memory
games.
Mum was taken to Blackpool to see the lights and have a fish supper and at Christmas, I lost count of how many Christmas Parties mum went too.
There is a wonderful hairdressing and beauty service available.
Birkenhead Court was a God send to the family at a time when we had looked at so many and we were fearful because we never believed we would find anywhere like Birkenhead Court.
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Review from W B (Daughter of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff were excellent, friendly and caring. Mum was well looked after when she was being difficult. She was treated with dignity and love in her final days. I couldn't have asked for better people to look after her.
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Review from L H (Daughter of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would definitely recommend this home as the staff provide a stimulating, dignified and lovely home atmosphere. They could not have provided more during Mum's last few days and as a family we have no problems in recommending Birkenhead Court to anyone looking for a place to have for their loved ones.
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Review from Michael R (Husband of Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As the husband of a resident, 3 years 7 months, I have found Birkenhead Court to be perfect for my wife. My only observation is the laundry service which I feel could be improved.
Reply from Brian McNaught, Manager at Birkenhead Court

Thank you for taking the time to review Birkenhead Court and we are pleased that you would be extremely likely to recommend our care home. I would like to arrange a meeting to discuss your concerns regarding our laundry.

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Review from Christine M (Daughter of Resident) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of all members of my family, I would like to thank every single person who works at Birkenhead Court for all there kindness shown to our mother who resided here for a short time until her end of life. As a family, we can highly recommend anyone to use this home for their loved ones who need
the best of care. You only have to read the report which gives an outstanding review which can be quite rare to achieve. All of the management and carers cannot do enough for you, nothing is to much trouble at any time of the day/night. The extensive food menu is freshly cooked and delicious and wholesome, plenty of activities always something happening. The resident's rooms are beautiful. Above all, every resident you ask will tell you they love being there. That is testament itself. This lovely care home really does have staff that really do care and go the extra mile to please. Thanks again for a very caring care home.
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Review from Angela P (Wife of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not rate the care at Birkenhead Court more highly. Exceptional staff at all levels from management to housekeeping. They genuinely care about the people they look after. The carers took the time to read about my husband's life about which I had been asked to write so that they could interact
with him more meaningfully. They welcomed me by name and knew who I had come to visit. My husband was fortunate enough to be able to stay there until the end of his life. The care continued to be exceptional and his family too were also looked after at this difficult time when they came to sit with him.
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Review from Alan B (Husband of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in the care home are amazing. I could not have made a better choice for my wife from the minute you walk through the door of the home you are made so welcome. The staff seem to be one happy family.
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Review from William H (Husband of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love coming to Birkenhead Court. It is a happy care home. The staff are all so nice.
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Review from Duncan C (Son of Resident) published on 4 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care, the staff are so welcoming and helpful. I would recommend this home to anyone who needs their parents or family members looking after. My mother loves it here and I love the way she is looked after as if she is part of a big family there. Everybody working is so understanding of both
my mothers needs and of the family's needs, wonderful place I would give it 10/10.
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Review from Lindsay M (Daughter of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff, they treat Mum like a family member. The residents are given a voice to decide what to do by way of a resident/relatives meeting. When I leave her after a visit, I know she is safe and being well looked after.


Nothing is too much trouble for the staff, Mum associates the staff and

other residents as a part of her own family.
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Review from Roy T (Brother of Resident) published on 6 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall the standard is very high, my brother is being very well looked after. Facilities are above normal standards to other locations I have visited.
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Review from Pat G (Daughter of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very apprehensive about putting my father into care but was put at ease with the help of the manager and staff. Nothing has been too much trouble and he is settling in nicely. Staff are very friendly and treat everyone with friendliness and patience.
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Review from W H (Husband of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found all of the staff to be very helpful, security is very good and meals are excellent.
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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Birkenhead Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.709 for Birkenhead Court is calculated as follows: ( (297 Excellents x 5) + (67 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 381 Ratings = 4.709
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birkenhead Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 15 Sep 2025

We currently have on vacancy for care. Please contact Birkenhead Court directly for more details.

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Awards / Recognitions (12)

Meet the Team (0)

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