Search...

Birkenhead Court

Challis Street, Bidston, Birkenhead, Merseyside CH41 7DH
Anchor Logo
Jobs
Birkenhead Court logo
All the staff at Birkenhead Court were kind, compassionate and understanding.L D(Daughter of Resident/Service User)
Birkenhead Court, Birkenhead
I would happily recommend it as a place for your loved one.P E(Son of Resident/Service User)
Birkenhead Court, Birkenhead
I would wholeheartedly recommend Birkenhead Court to anyone seeking exceptional careGary H(Son of Resident/Service User)
Birkenhead Court, Birkenhead

Anchor’s Birkenhead Court in Bidston is a purpose-built care home, providing high-quality care and facilities within a comfortable and relaxing environment. As well as welcoming residents for permanent care, the home offers respite and trial stays.

The home has a sweet shop, cinema room and indoor garden area for the benefit of residents. The Jag's Head pub is purpose-built and located in the secure garden for residents to enjoy.

Central to...  

Care Provided by Birkenhead Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,215From £1,215
Residential Dementia CareFrom £1,215From £1,215

Fees can vary depending on care needs and other factors. Colleagues at Birkenhead Court will be happy to discuss our weekly fees with you and what our fees include.

Contact Birkenhead Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Helen Thomas(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visitors are welcome at Birkenhead Court as an integral part of day-to-day life.

Parking

  • Onsite parking is available, including disabled spaces.

Birkenhead Court Reviews (87)

Submit a Review
9.7

Birkenhead Court has a Review Score of 9.7 (9.697) out of 10, based on 27 reviews in the last 2 years. Over all time Birkenhead Court has 87 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Birkenhead Court
Loading...
Showing 87 reviews matching selected criteria
Review from Helen R (Daughter of Resident) published on 30 December 2024 Submitted via Website
Overall Experience

My mum has been at Birkenhead Court since January 2024. She is diagnosed with dementia and is partially blind and hard of hearing. I have witnessed a great deal of warmth and care towards my mum from all the staff. They offer a lot of humour which my mum appreciates and are very supportive. Staff encourage all residents to get involved with the activities and there are regular singers which my mum particularly enjoys. I visit my mum between 3 and 4 times a week and on every occasion she has been smartly dressed with her hair done. She also enjoys regular visits to the on-site hairdresser. I feel very pleased with the care she receives at Birkenhead Court and I am confident that the home is being managed with the residents at the forefront of the decision making.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D R (Son of Resident) published on 20 December 2024 Submitted via Website
Overall Experience

Really pleased at the way my mother has been looked after. I have been kept informed at all times when she has required extra support and plenty of communication with all members of staff. Including management and all the carers.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from June B (Daughter of Resident) published on 20 December 2024 Submitted via Website
Overall Experience

My mum has been a resident for a long time. Staff have always given her the best care, love and compassion. The home is decorated lovely for Christmas with parties and there are always lovely activities to keep her entertained. Although Mum's health is poor, staff are alert and act quickly and professionally when she is ill. I really don't think Mum would still be with us if it wasn't for their care. It's such a comfort to know she is safe and cared for so well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Karan K (Daughter of Resident) published on 10 December 2024 Submitted via Website
Overall Experience

Unhappy with treatment of my mum during two years here. Management are unhelpful and appear uninterested. Refusing to speak to family when my mum left saying "too busy". Some staff very nice and caring some need a lot more training in my opinion. An air of "can't be bothered' was often noted. Cleanliness was not to a good standard and laundry service leaves a lot to be desired. Can't comment on food as not able to visit at meal times but I think it was fairly good.

Reply from Helen Thomas, Manager at Birkenhead Court

Thank you for your review and we are sorry to see that you are unhappy with aspects of the care provided for your Mum. We take all feedback and concerns very seriously, where the wellbeing and safety of all our residents and colleague team is our priority. We aim to keep loved ones regularly...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jane G (Wife of Resident) published on 4 December 2024 Submitted via Website
Overall Experience
My husband moved in as a respite resident in August and became permanent in October, I keep in regular contact with the staff and we visit most days.
I have spoken to the team leaders regarding any issues I have and they do their best to sort out any problems that we have.
I cannot comment on the manager as I have not really had any dealings with her, in fact, I haven't really met her.
I feel, as in any situation, some staff are better than others and definitely go the extra mile.
I cannot comment on the activities as I haven't seen any taking place in the care home, apart from the music sessions, that may be because my husband doesn't want to participate.

I must say that he has settled very well and seems happy in the care home and I am very grateful and relieved about that.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Y M (Wife of Resident) published on 23 August 2024 Submitted via Postal Card
Overall Experience

I have found all staff courteous and respect all residents. Residents are treated with respect and dignity. Residents are always dressed, hair combed, and all look very well looked after. Staff seemed to have a great relationship with each other and the residents. Entertainment seems well attended and everyone joins in with singing and dancing. Men have an afternoon pie and pint and ladies enjoy afternoon tea. The home always has a welcoming feel and is very clean.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S C (Daughter of Resident) published on 22 August 2024 Submitted via Website
Overall Experience

The staff here are simply outstanding and make Birkenhead Court a special place. My dad was treated as an individual and the warmth and humour of the staff who cared for him is exactly how I would want to be treated myself. My dad enjoyed the meals and staff were always making an extra effort to organise nice activities, like barbecues and games afternoons. When I spoke to staff they were always well-informed and able to tell me how Dad was doing without having to go off and find out first, this showed me how attentive and in touch with the residents they are. Many of the staff have worked here for a long time and in my opinion, this shows that they have a dedicated team who are happy in their work. Staff made a point of stating how Birkenhead Court is, first and foremost, home to the residents no matter how long they stay for and every effort is made to ensure that they feel safe, comfortable and cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon D (Son of Resident) published on 2 July 2024 Submitted via Website
Overall Experience
The care home is well-run and managed.
Staff are friendly and kind.
What particularly impressed me is that every carer knew my mum by name.
Thank you for doing such a good job.

The manager is a great manager and really helpful when it came to customizing my Mum's room. And another staff member was great at the handiwork to make the room more familiar for Mum.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ken B (Brother of Resident) published on 19 June 2024 Submitted via Website
Overall Experience

Overall, excellent. The staff are professional and caring. Any specific problems are notified to me, as I have power of attorney for my brother, and any matters we raise are addressed sympathetically. All of this is important as we currently live in another part of the UK and it is very reassuring, given his condition and age, that he is well looked after at Birkenhead Court.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Mark H (Son of Resident) published on 7 May 2024 Submitted via Website
Overall Experience

Care home has been fab for Mum who has dementia. The facilities are clean and tidy, and the staff are great, and caring with Mum, who I'm sure can be a handful at times. Mum seems to have really settled since being here. I have no concerns for her care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B L (Son of Resident) published on 15 March 2024 Submitted via Postal Card
Overall Experience

As a family, we have always been happy with the care Mum has received at Birkenhead Court. From my first visit, looking for a safe place for Mum to live and several years on, I am still happy with the care and love shown to Mum by the staff. The care home management team have always been available for any queries. The food and drink has always been very good. The cleanliness of the home and bedroom is very good. One concern I do have is regarding the cleanliness of her fingernails, which sometimes have excrement under them from her scratching herself. I am happy with Mum's safety/security at the home, which is giving value for money.

Reply from Helen Thomas, Home Manager at Birkenhead Court

Thank you for taking the time to review Birkenhead Court. Your feedback is gratefully received. We are really pleased you are happy with the care your mum receives with us and I will make sure your kind words are passed on to the team. As discussed, we will increase our checks on your mum's hands and nails to ensure she remains comfortable.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Laura H (Granddaughter of Resident) published on 15 March 2024 Submitted via Postal Card
Overall Experience

My nan has been a resident since 2015. Her care has always been exemplary, she is well looked after by caring staff. Any new needs are identified quickly and actioned quickly. I would recommend Birkenhead Court to friends and family if they were looking for 24-hour care for a relative.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D K (Daughter of Resident) published on 5 March 2024 Submitted via Website
Overall Experience

The care home is absolutely fab can’t fault it in any way knowing our mum is being cared for by great caring staff. They truly are the best. our mum is in the best place for her needs and they look after her so well. Just knowing she’s getting good care is a great peace of mind for her family. Thank you all so much for all that you do. I would recommend this home to anybody who wants the same peace of mind.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Patricia M (Daughter of Resident) published on 16 February 2024 Submitted via Website
Overall Experience
My mum entered Birkenhead Court in mid-September. On arrival, I found the staff to be immensely welcoming, thoughtful and kind and that has never changed.
Birkenhead Court is very clean and tidy, where residents are kept safe and well cared for.
There are always enough staff on duty who treat the residents with total dignity and respect, the staff have good interaction with the residents and are responsive to their every need.
There are activities during the day with their craft work on display for every occasion.
My mum has her hair done, her nails are manicured and painted and has regular visits from a chiropodist. Her medication is well-managed and reviewed on a regular basis. My mum enjoys the food, especially the fish and chips.

My mum has made many friends already and is very happy here, I have complete confidence my mum is well cared for, it is very reassuring to know my mum is in such good hands.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Grandson of Resident) published on 16 February 2024 Submitted via Website
Overall Experience
This is the first year my nan has been away from family and in care.
It was nice to see how well-engaged the residents were at Christmas time and how accommodating the staff were on Christmas Day.

The level of care and engagement I have seen since my nan has been a resident has been second to none and I have found this to be really reassuring. Thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara P (Daughter of Resident) published on 15 February 2024 Submitted via Postal Card
Overall Experience

My mum has lived at Birkenhead Court for six years and has been extremely well cared for. The staff are kind and caring to our family as well. We are always kept up to date regarding her welfare. She is very frail now and the staff have ensured that everything is in place to keep her safe and comfortable and seem willing to go the extra mile. I visited many homes before choosing Birkenhead Court and would highly recommend it to anyone looking for a place for their loved one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

Excellent home. We couldn't be happier with how they look after our mum. In a short space of time, they built a relationship with her and got to understand her needs. The activities are great and they always encourage everyone to take part. Nothing is too much trouble. They put my mind at rest.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Denise W (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience

My mum has been a resident for a long time. The staff are responsive to her needs and I belive treat her with dignity and respect. The only issue I have is with her underwear; it is always going missing despite me buying many, many items. Sometimes the night staff do not put her bra on, which is not acceptable. That said, I am very happy with her care and the home.

Reply from Helen Thomas, Home Manager at Birkenhead Court

Thank you for taking the time to review Birkenhead Court, your feedback is gratefully received. We are pleased to hear that you are happy with the care provided and that your mum is treated with the dignity and respect she deserves. We have met to discuss the issue mentioned and we have addressed...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda K (Daughter-in-law of Resident) published on 25 January 2024 Submitted via Website
Overall Experience

The care home is always clean and tidy on arrival. The staff are all so very lovely to the residents and the home seems to be managed very well with everything running smoothly. My father-in-law has been very happy there since he arrived in November. He says the food is always good with plenty of variety.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Glenys E (Cousin of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience

Can't rate this home high enough. Excellent.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 January 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 27 July 2026

We currently have two vacancies for care. Please contact Birkenhead Court directly for more information.

News (2) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Merseyside are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Birkenhead Court.

Awards / Recognitions (13)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Birkenhead Court.

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Birkenhead Court to verify any information. View our terms and conditions. Birkenhead Court has an Enhanced Service -more info.