Birkenhead Court

Challis Street, Bidston, Birkenhead CH41 7DH
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9.7 78 Reviews
  • Birkenhead Court, Birkenhead
Anchor’s Birkenhead Court in Bidston is a purpose-built care home, providing high-quality care and facilities within a comfortable and relaxing environment.

The home has a sweet shop, cinema room and indoor garden area for the benefit of residents. The Jag's Head pub is purpose-built and located in the secure garden for residents to enjoy.

Central to life at Birkenhead Court is the varied range of stimulating activities and events both within the home and out in the local community. The care provided is tailored to each individual to meet their needs and enhance the quality of life.

Every resident has their own, detailed care plan which is put together by the care team in conjunction with residents and their loved ones to ensure individual needs are met. Staff receive ongoing dementia training so that they deliver the best care possible.

Anchor is one of the country’s largest providers of housing and cares for people over 55 years of age on a not-for-profit basis.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1165
  • Self-Funded Residential Dementia Care: from £1165
  • RESPITE Self-Funded Residential Care: from £1165
  • RESPITE Self-Funded Residential Dementia Care: from £1165

Colleagues at Birkenhead Court will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Birkenhead Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Helen Thomas (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Birkenhead Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors are welcome at Birkenhead Court as an integral part of day-to-day life.

Parking

  • Onsite parking is available, including disabled spaces.

Birkenhead Court Reviews (78)

9.7

Birkenhead Court has a Review Score of 9.7 (9.709) out of 10, based on 32 reviews in the last 2 years.
Over all time Birkenhead Court has 78 reviews.

Overall Experience
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Reviewer Connection to Birkenhead Court
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Total of 78, showing 21-40
Review from Mark H (Son of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care home has been fab for Mum who has dementia. The facilities are clean and tidy, and the staff are great, and caring with Mum, who I'm sure can be a handful at times. Mum seems to have really settled since being here. I have no concerns for her care.
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Review from B L (Son of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we have always been happy with the care Mum has received at Birkenhead Court. From my first visit, looking for a safe place for Mum to live and several years on, I am still happy with the care and love shown to Mum by the staff. The care home management team have always been available for
any queries. The food and drink has always been very good. The cleanliness of the home and bedroom is very good. One concern I do have is regarding the cleanliness of her fingernails, which sometimes have excrement under them from her scratching herself. I am happy with Mum's safety/security at the home, which is giving value for money.
Reply from Helen Thomas, Home Manager at Birkenhead Court

Thank you for taking the time to review Birkenhead Court. Your feedback is gratefully received. We are really pleased you are happy with the care your mum receives with us and I will make sure your kind words are passed on to the team. As discussed, we will increase our checks on your mum's hands and nails to ensure she remains comfortable.

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Review from Laura H (Granddaughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been a resident since 2015. Her care has always been exemplary, she is well looked after by caring staff. Any new needs are identified quickly and actioned quickly. I would recommend Birkenhead Court to friends and family if they were looking for 24-hour care for a relative.
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Review from D K (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is absolutely fab can’t fault it in any way knowing our mum is being cared for by great caring staff. They truly are the best. our mum is in the best place for her needs and they look after her so well. Just knowing she’s getting good care is a great peace of mind for her family. Thank
you all so much for all that you do. I would recommend this home to anybody who wants the same peace of mind.
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Review from Patricia M (Daughter of Resident) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum entered Birkenhead Court in mid-September. On arrival, I found the staff to be immensely welcoming, thoughtful and kind and that has never changed.
Birkenhead Court is very clean and tidy, where residents are kept safe and well cared for.
There are always enough staff on duty who treat the
residents with total dignity and respect, the staff have good interaction with the residents and are responsive to their every need.
There are activities during the day with their craft work on display for every occasion.
My mum has her hair done, her nails are manicured and painted and has regular visits from a chiropodist. Her medication is well-managed and reviewed on a regular basis. My mum enjoys the food, especially the fish and chips.
My mum has made many friends already and is very happy here, I have complete confidence my mum is well cared for, it is very reassuring to know my mum is in such good hands.
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Review from A M (Grandson of Resident) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first year my nan has been away from family and in care.
It was nice to see how well-engaged the residents were at Christmas time and how accommodating the staff were on Christmas Day.
The level of care and engagement I have seen since my nan has been a resident has been second to none
and I have found this to be really reassuring. Thank you.
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Review from Barbara P (Daughter of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Birkenhead Court for six years and has been extremely well cared for. The staff are kind and caring to our family as well. We are always kept up to date regarding her welfare. She is very frail now and the staff have ensured that everything is in place to keep her safe and comfortable
and seem willing to go the extra mile. I visited many homes before choosing Birkenhead Court and would highly recommend it to anyone looking for a place for their loved one.
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Review from A H (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home. We couldn't be happier with how they look after our mum. In a short space of time, they built a relationship with her and got to understand her needs. The activities are great and they always encourage everyone to take part. Nothing is too much trouble. They put my mind at rest.
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Review from Denise W (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident for a long time. The staff are responsive to her needs and I belive treat her with dignity and respect. The only issue I have is with her underwear; it is always going missing despite me buying many, many items. Sometimes the night staff do not put her bra on, which is not
acceptable. That said, I am very happy with her care and the home.
Reply from Helen Thomas, Home Manager at Birkenhead Court

Thank you for taking the time to review Birkenhead Court, your feedback is gratefully received. We are pleased to hear that you are happy with the care provided and that your mum is treated with the dignity and respect she deserves. We have met to discuss the issue mentioned and we have addressed the relevant staff in this matter to ensure this is rectified. I am always happy to meet with you to discuss any issues at a mutually convenient time.

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Review from Amanda K (Daughter-in-law of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is always clean and tidy on arrival. The staff are all so very lovely to the residents and the home seems to be managed very well with everything running smoothly. My father-in-law has been very happy there since he arrived in November. He says the food is always good with plenty of variety.
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Review from Glenys E (Cousin of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't rate this home high enough. Excellent.
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Review from A M (Son of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We reviewed several homes before we chose Birkenhead Court, as the overall package was far superior to the others. Since my mother has been at the home, the staff looking after her have been excellent, especially when she fell over and injured herself. The care she received was second to none. The home
itself is always clean. The food is always excellent and varied. I would recommend the home to everyone. Now my mother has settled in, she is happy, has her own room, and we as a family are impressed with the service.
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Review from Amanda W (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Birkenhead Court now for 3 months. I didn’t think he would ever accept any kind of care but the staff have done everything to make it feel like his home and he loves it.
From the first time we looked around and every day since we as a family have been made to feel welcome and
part of his care. I feel that staff genuinely care about the residents and get to know them.
Dad spends a lot of his time in the lovely garden and has already been on a few outings.
I would highly recommend Birkenhead Court to anyone looking for residential care of a person with dementia.
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Review from Jean N (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the home to be the perfect place for my mum. She was well looked after and cared for. The staff were always courteous and friendly and professional, as were the management team. My mum was happy there. I can't thank all of them enough for how well they looked after my mum. The home was always
clean and well looked after.
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Review from Anne S (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the day that my mum arrived at Birkenhead Court Care Home, our family were made welcome by all the staff and management. During her time there, Mum enjoyed the vast array of daily activities, entertainment and outings. There was always something to look forward to and a very happy, loving atmosphere
was felt at each visit. There was excellent communication/updates from staff to family. My mum has now passed away, my family and I will be forever grateful for the love and care from all staff.
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Review from Mark C (Son of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Birkenhead Court is, in my opinion, a friendly, well-organised and caring home.
Over the past two years, with all of my visits unannounced, I have always been pleased with the care and attention received by my mother. And she continues to be happy, content and settled. Long may it continue and thank
you.
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Review from K P (Daughter of Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving here full-time, Mum has been treated with dignity and respect. All staff are trained in dementia and it's so good to see the same faces every day. All staff are friendly, kind and respectful and show so much kindness and compassion to the residents, it really is refreshing. We have experienced
so many carers in previous care homes, extra care housing and independent living where carers were in the wrong job and others who really didn't have a clue about dementia. I feel like I now have my life back and can concentrate on my children again knowing Mum is content and happy here.
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Review from Mari S (Daughter of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came to Birkenhead Court Care Home in August 2022. She came from another care home where she'd lived there for six months. We (the family) were asked to find another home as they couldn't fulfil our mother's needs.
The care that Mum received at Birkenhead Court showed through the staffs kindness
and caring. She was not always easy to deal with, yet staff handled her feistiness with patience and calm. So I am grateful that Mum could end her days being looked after so compassionately.
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Review from David E (Son of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When we moved Mum to Birkenhead Court, we were immediately impressed. From the manager, the office staff the handyman, to the care staff, everyone was friendly, professional and caring. Despite Mum being quite challenging at times, she was always well cared for and her needs were met with kindness and
compassion. The staff were flexible and thoughtful, letting Mum have the freedom to choose what she wanted to do. They interacted so well with all the residents, putting on a wide range of appropriate activities to engage and stimulate them, from art to quizzes to reminiscing sessions. As Mum's health deteriorated, everyone at the home showed nothing but kindness to her and the family who sat with her over her final days. We were so grateful for the end-of-life support that Mum and family received from the staff, it was exemplary.
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Review from Elizabeth F (Daughter of Resident) published on 8 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother received in her final days was caring and compassionate, both to her and to us relatives. I would recommend this home to anyone looking for a caring environment for a relative.
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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Birkenhead Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.709 for Birkenhead Court is calculated as follows: ( (297 Excellents x 5) + (67 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 381 Ratings = 4.709
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birkenhead Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 15 Sep 2025

We currently have on vacancy for care. Please contact Birkenhead Court directly for more details.

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Awards / Recognitions (12)

Meet the Team (0)

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