Birkenhead Court

My dear mum passed away in November and if it wasn't for the attentive nature of the staff, working with the family to ensure her palliative stages of care were met, I have no doubt Mum's passing would not have been as peaceful. The whole family were extremely well supported and our needs were equally cared for during Mum's time at the home.

Thank you for helping my mum with her dementia and recommend Birkenhead Court to any family seeking assistance.

My mum has been at Birkenhead Court since January 2024. She is diagnosed with dementia and is partially blind and hard of hearing. I have witnessed a great deal of warmth and care towards my mum from all the staff. They offer a lot of humour which my mum appreciates and are very supportive. Staff encourage all residents to get involved with the activities and there are regular singers which my mum particularly enjoys. I visit my mum between 3 and 4 times a week and on every occasion she has been smartly dressed with her hair done. She also enjoys regular visits to the on-site hairdresser. I feel very pleased with the care she receives at Birkenhead Court and I am confident that the home is being managed with the residents at the forefront of the decision making.

Really pleased at the way my mother has been looked after. I have been kept informed at all times when she has required extra support and plenty of communication with all members of staff. Including management and all the carers.

My mum has been a resident for a long time. Staff have always given her the best care, love and compassion. The home is decorated lovely for Christmas with parties and there are always lovely activities to keep her entertained. Although Mum's health is poor, staff are alert and act quickly and professionally when she is ill. I really don't think Mum would still be with us if it wasn't for their care. It's such a comfort to know she is safe and cared for so well.

Unhappy with treatment of my mum during two years here. Management are unhelpful and appear uninterested. Refusing to speak to family when my mum left saying "too busy". Some staff very nice and caring some need a lot more training in my opinion. An air of "can't be bothered' was often noted. Cleanliness was not to a good standard and laundry service leaves a lot to be desired. Can't comment on food as not able to visit at meal times but I think it was fairly good.

I must say that he has settled very well and seems happy in the care home and I am very grateful and relieved about that.

I have found all staff courteous and respect all residents. Residents are treated with respect and dignity. Residents are always dressed, hair combed, and all look very well looked after. Staff seemed to have a great relationship with each other and the residents. Entertainment seems well attended and everyone joins in with singing and dancing. Men have an afternoon pie and pint and ladies enjoy afternoon tea. The home always has a welcoming feel and is very clean.

The staff here are simply outstanding and make Birkenhead Court a special place. My dad was treated as an individual and the warmth and humour of the staff who cared for him is exactly how I would want to be treated myself. My dad enjoyed the meals and staff were always making an extra effort to organise nice activities, like barbecues and games afternoons. When I spoke to staff they were always well-informed and able to tell me how Dad was doing without having to go off and find out first, this showed me how attentive and in touch with the residents they are. Many of the staff have worked here for a long time and in my opinion, this shows that they have a dedicated team who are happy in their work. Staff made a point of stating how Birkenhead Court is, first and foremost, home to the residents no matter how long they stay for and every effort is made to ensure that they feel safe, comfortable and cared for.

The manager is a great manager and really helpful when it came to customizing my Mum's room. And another staff member was great at the handiwork to make the room more familiar for Mum.

Overall, excellent. The staff are professional and caring. Any specific problems are notified to me, as I have power of attorney for my brother, and any matters we raise are addressed sympathetically. All of this is important as we currently live in another part of the UK and it is very reassuring, given his condition and age, that he is well looked after at Birkenhead Court.

Care home has been fab for Mum who has dementia. The facilities are clean and tidy, and the staff are great, and caring with Mum, who I'm sure can be a handful at times. Mum seems to have really settled since being here. I have no concerns for her care.

As a family, we have always been happy with the care Mum has received at Birkenhead Court. From my first visit, looking for a safe place for Mum to live and several years on, I am still happy with the care and love shown to Mum by the staff. The care home management team have always been available for any queries. The food and drink has always been very good. The cleanliness of the home and bedroom is very good. One concern I do have is regarding the cleanliness of her fingernails, which sometimes have excrement under them from her scratching herself. I am happy with Mum's safety/security at the home, which is giving value for money.

My nan has been a resident since 2015. Her care has always been exemplary, she is well looked after by caring staff. Any new needs are identified quickly and actioned quickly. I would recommend Birkenhead Court to friends and family if they were looking for 24-hour care for a relative.

The care home is absolutely fab can’t fault it in any way knowing our mum is being cared for by great caring staff. They truly are the best. our mum is in the best place for her needs and they look after her so well. Just knowing she’s getting good care is a great peace of mind for her family. Thank you all so much for all that you do. I would recommend this home to anybody who wants the same peace of mind.

My mum has made many friends already and is very happy here, I have complete confidence my mum is well cared for, it is very reassuring to know my mum is in such good hands.

The level of care and engagement I have seen since my nan has been a resident has been second to none and I have found this to be really reassuring. Thank you.

My mum has lived at Birkenhead Court for six years and has been extremely well cared for. The staff are kind and caring to our family as well. We are always kept up to date regarding her welfare. She is very frail now and the staff have ensured that everything is in place to keep her safe and comfortable and seem willing to go the extra mile. I visited many homes before choosing Birkenhead Court and would highly recommend it to anyone looking for a place for their loved one.

Excellent home. We couldn't be happier with how they look after our mum. In a short space of time, they built a relationship with her and got to understand her needs. The activities are great and they always encourage everyone to take part. Nothing is too much trouble. They put my mind at rest.

My mum has been a resident for a long time. The staff are responsive to her needs and I belive treat her with dignity and respect. The only issue I have is with her underwear; it is always going missing despite me buying many, many items. Sometimes the night staff do not put her bra on, which is not acceptable. That said, I am very happy with her care and the home.