
All the staff at Birkenhead Court were kind, compassionate and understanding.L D(Daughter of Resident/Service User)

I would happily recommend it as a place for your loved one.P E(Son of Resident/Service User)

I would wholeheartedly recommend Birkenhead Court to anyone seeking exceptional careGary H(Son of Resident/Service User)

All the staff at Birkenhead Court were kind, compassionate and understanding.L D(Daughter of Resident/Service User)

I would happily recommend it as a place for your loved one.P E(Son of Resident/Service User)

I would wholeheartedly recommend Birkenhead Court to anyone seeking exceptional careGary H(Son of Resident/Service User)

Anchor’s Birkenhead Court in Bidston is a purpose-built care home, providing high-quality care and facilities within a comfortable and relaxing environment. As well as welcoming residents for permanent care, the home offers respite and trial stays.
The home has a sweet shop, cinema room and indoor garden area for the benefit of residents. The Jag's Head pub is purpose-built and located in the secure garden for residents to enjoy.
Central to...
Care Provided by Birkenhead Court
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Birkenhead Court will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Birkenhead Court for full pricing details and T&Cs.
Contact Birkenhead Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Helen Thomas(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors are welcome at Birkenhead Court as an integral part of day-to-day life.
Parking
- Onsite parking is available, including disabled spaces.
Birkenhead Court Reviews (87)
Birkenhead Court has a Review Score of 9.7 (9.697) out of 10, based on 27 reviews in the last 2 years.
Over all time Birkenhead Court has 87 reviews.
My mum has been at Birkenhead Court since January 2024. She is diagnosed with dementia and is partially blind and hard of hearing. I have witnessed a great deal of warmth and care towards my mum from all the staff. They offer a lot of humour which my mum appreciates and are very supportive. Staff encourage all residents to get involved with the activities and there are regular singers which my mum particularly enjoys. I visit my mum between 3 and 4 times a week and on every occasion she has been smartly dressed with her hair done. She also enjoys regular visits to the on-site hairdresser. I feel very pleased with the care she receives at Birkenhead Court and I am confident that the home is being managed with the residents at the forefront of the decision making.
Really pleased at the way my mother has been looked after. I have been kept informed at all times when she has required extra support and plenty of communication with all members of staff. Including management and all the carers.
My mum has been a resident for a long time. Staff have always given her the best care, love and compassion. The home is decorated lovely for Christmas with parties and there are always lovely activities to keep her entertained. Although Mum's health is poor, staff are alert and act quickly and professionally when she is ill. I really don't think Mum would still be with us if it wasn't for their care. It's such a comfort to know she is safe and cared for so well.
Unhappy with treatment of my mum during two years here. Management are unhelpful and appear uninterested. Refusing to speak to family when my mum left saying "too busy". Some staff very nice and caring some need a lot more training in my opinion. An air of "can't be bothered' was often noted. Cleanliness was not to a good standard and laundry service leaves a lot to be desired. Can't comment on food as not able to visit at meal times but I think it was fairly good.
Thank you for your review and we are sorry to see that you are unhappy with aspects of the care provided for your Mum. We take all feedback and concerns very seriously, where the wellbeing and safety of all our residents and colleague team is our priority. We aim to keep loved ones regularly...
I have spoken to the team leaders regarding any issues I have and they do their best to sort out any problems that we have.
I cannot comment on the manager as I have not really had any dealings with her, in fact, I haven't really met her.
I feel, as in any situation, some staff are better than others and definitely go the extra mile.
I cannot comment on the activities as I haven't seen any taking place in the care home, apart from the music sessions, that may be because my husband doesn't want to participate.
I must say that he has settled very well and seems happy in the care home and I am very grateful and relieved about that.
I have found all staff courteous and respect all residents. Residents are treated with respect and dignity. Residents are always dressed, hair combed, and all look very well looked after. Staff seemed to have a great relationship with each other and the residents. Entertainment seems well attended and everyone joins in with singing and dancing. Men have an afternoon pie and pint and ladies enjoy afternoon tea. The home always has a welcoming feel and is very clean.
The staff here are simply outstanding and make Birkenhead Court a special place. My dad was treated as an individual and the warmth and humour of the staff who cared for him is exactly how I would want to be treated myself. My dad enjoyed the meals and staff were always making an extra effort to organise nice activities, like barbecues and games afternoons. When I spoke to staff they were always well-informed and able to tell me how Dad was doing without having to go off and find out first, this showed me how attentive and in touch with the residents they are. Many of the staff have worked here for a long time and in my opinion, this shows that they have a dedicated team who are happy in their work. Staff made a point of stating how Birkenhead Court is, first and foremost, home to the residents no matter how long they stay for and every effort is made to ensure that they feel safe, comfortable and cared for.
Staff are friendly and kind.
What particularly impressed me is that every carer knew my mum by name.
Thank you for doing such a good job.
The manager is a great manager and really helpful when it came to customizing my Mum's room. And another staff member was great at the handiwork to make the room more familiar for Mum.
Overall, excellent. The staff are professional and caring. Any specific problems are notified to me, as I have power of attorney for my brother, and any matters we raise are addressed sympathetically. All of this is important as we currently live in another part of the UK and it is very reassuring, given his condition and age, that he is well looked after at Birkenhead Court.
Care home has been fab for Mum who has dementia. The facilities are clean and tidy, and the staff are great, and caring with Mum, who I'm sure can be a handful at times. Mum seems to have really settled since being here. I have no concerns for her care.
As a family, we have always been happy with the care Mum has received at Birkenhead Court. From my first visit, looking for a safe place for Mum to live and several years on, I am still happy with the care and love shown to Mum by the staff. The care home management team have always been available for any queries. The food and drink has always been very good. The cleanliness of the home and bedroom is very good. One concern I do have is regarding the cleanliness of her fingernails, which sometimes have excrement under them from her scratching herself. I am happy with Mum's safety/security at the home, which is giving value for money.
Thank you for taking the time to review Birkenhead Court. Your feedback is gratefully received. We are really pleased you are happy with the care your mum receives with us and I will make sure your kind words are passed on to the team. As discussed, we will increase our checks on your mum's hands and nails to ensure she remains comfortable.
My nan has been a resident since 2015. Her care has always been exemplary, she is well looked after by caring staff. Any new needs are identified quickly and actioned quickly. I would recommend Birkenhead Court to friends and family if they were looking for 24-hour care for a relative.
The care home is absolutely fab can’t fault it in any way knowing our mum is being cared for by great caring staff. They truly are the best. our mum is in the best place for her needs and they look after her so well. Just knowing she’s getting good care is a great peace of mind for her family. Thank you all so much for all that you do. I would recommend this home to anybody who wants the same peace of mind.
Birkenhead Court is very clean and tidy, where residents are kept safe and well cared for.
There are always enough staff on duty who treat the residents with total dignity and respect, the staff have good interaction with the residents and are responsive to their every need.
There are activities during the day with their craft work on display for every occasion.
My mum has her hair done, her nails are manicured and painted and has regular visits from a chiropodist. Her medication is well-managed and reviewed on a regular basis. My mum enjoys the food, especially the fish and chips.
My mum has made many friends already and is very happy here, I have complete confidence my mum is well cared for, it is very reassuring to know my mum is in such good hands.
It was nice to see how well-engaged the residents were at Christmas time and how accommodating the staff were on Christmas Day.
The level of care and engagement I have seen since my nan has been a resident has been second to none and I have found this to be really reassuring. Thank you.
My mum has lived at Birkenhead Court for six years and has been extremely well cared for. The staff are kind and caring to our family as well. We are always kept up to date regarding her welfare. She is very frail now and the staff have ensured that everything is in place to keep her safe and comfortable and seem willing to go the extra mile. I visited many homes before choosing Birkenhead Court and would highly recommend it to anyone looking for a place for their loved one.
Excellent home. We couldn't be happier with how they look after our mum. In a short space of time, they built a relationship with her and got to understand her needs. The activities are great and they always encourage everyone to take part. Nothing is too much trouble. They put my mind at rest.
My mum has been a resident for a long time. The staff are responsive to her needs and I belive treat her with dignity and respect. The only issue I have is with her underwear; it is always going missing despite me buying many, many items. Sometimes the night staff do not put her bra on, which is not acceptable. That said, I am very happy with her care and the home.
Thank you for taking the time to review Birkenhead Court, your feedback is gratefully received. We are pleased to hear that you are happy with the care provided and that your mum is treated with the dignity and respect she deserves. We have met to discuss the issue mentioned and we have addressed...
The care home is always clean and tidy on arrival. The staff are all so very lovely to the residents and the home seems to be managed very well with everything running smoothly. My father-in-law has been very happy there since he arrived in November. He says the food is always good with plenty of variety.
Can't rate this home high enough. Excellent.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Birkenhead Court directly for more information.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Merseyside are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Meet the Team (0)
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