Birkenhead Court

Challis Street, Bidston, Birkenhead CH41 7DH
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9.7 85 Reviews
  • Birkenhead Court, Birkenhead
Anchor’s Birkenhead Court in Bidston is a purpose-built care home, providing high-quality care and facilities within a comfortable and relaxing environment. As well as welcoming residents for permanent care, the home offers respite and trial stays.

The home has a sweet shop, cinema room and indoor garden area for the benefit of residents. The Jag's Head pub is purpose-built and located in the secure garden for residents to enjoy.

Central to life at Birkenhead Court is the varied range of stimulating activities and events both within the home and out in the local community. The care provided is tailored to each individual to meet their needs and enhance the quality of life.

Every resident has their own, detailed care plan which is put together by the care team in conjunction with residents and their loved ones to ensure individual needs are met. Staff receive ongoing dementia training so that they deliver the best care possible.

Anchor is one of the country’s largest providers of housing and cares for people over 55 years of age on a not-for-profit basis.
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Care Provided by Birkenhead Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1215
  • Self-Funded Residential Dementia Care: from £1215
  • RESPITE Self-Funded Residential Care: from £1215
  • RESPITE Self-Funded Residential Dementia Care: from £1215

Fees can vary depending on care needs and other factors. Colleagues at Birkenhead Court will be happy to discuss our weekly fees with you and what our fees include.

The price(s) shown are provided by the care home. Contact Birkenhead Court for full pricing details and T&Cs.

Contact Birkenhead Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Birkenhead Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Helen Thomas (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors are welcome at Birkenhead Court as an integral part of day-to-day life.

Parking

  • Onsite parking is available, including disabled spaces.

Birkenhead Court Reviews (85)

9.7

Birkenhead Court has a Review Score of 9.7 (9.699) out of 10, based on 28 reviews in the last 2 years.
Over all time Birkenhead Court has 85 reviews.

Overall Experience
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Date Published
  • 85
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  • 28
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Reviewer Connection to Birkenhead Court
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Total of 85, showing 21-40
Review from June B (Daughter of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for a long time. Staff have always given her the best care, love and compassion. The home is decorated lovely for Christmas with parties and there are always lovely activities to keep her entertained. Although Mum's health is poor, staff are alert and act quickly and professionally
when she is ill. I really don't think Mum would still be with us if it wasn't for their care. It's such a comfort to know she is safe and cared for so well.
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Review from Karan K (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unhappy with treatment of my mum during two years here. Management are unhelpful and appear uninterested. Refusing to speak to family when my mum left saying "too busy". Some staff very nice and caring some need a lot more training in my opinion. An air of "can't be bothered' was often noted. Cleanliness
was not to a good standard and laundry service leaves a lot to be desired. Can't comment on food as not able to visit at meal times but I think it was fairly good.
Reply from Helen Thomas, Manager at Birkenhead CourtThank you for your review and we are sorry to see that you are unhappy with aspects of the care provided for your Mum. We take all feedback and concerns very seriously, where the wellbeing and safety of all our residents and colleague team is our priority. We aim to keep loved ones regularly updated regarding all aspects our residents' care and ensure day-to-day life is the best it can be across all aspects of Birkenhead Court. Issues raised followed our internal feedback process with concerns actioned and responded to.
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Review from Jane G (Wife of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband moved in as a respite resident in August and became permanent in October, I keep in regular contact with the staff and we visit most days.
I have spoken to the team leaders regarding any issues I have and they do their best to sort out any problems that we have.
I cannot comment on the
manager as I have not really had any dealings with her, in fact, I haven't really met her.
I feel, as in any situation, some staff are better than others and definitely go the extra mile.
I cannot comment on the activities as I haven't seen any taking place in the care home, apart from the music sessions, that may be because my husband doesn't want to participate.
I must say that he has settled very well and seems happy in the care home and I am very grateful and relieved about that.
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Review from Y M (Wife of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all staff courteous and respect all residents. Residents are treated with respect and dignity. Residents are always dressed, hair combed, and all look very well looked after. Staff seemed to have a great relationship with each other and the residents. Entertainment seems well attended and
everyone joins in with singing and dancing. Men have an afternoon pie and pint and ladies enjoy afternoon tea. The home always has a welcoming feel and is very clean.
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Review from S C (Daughter of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are simply outstanding and make Birkenhead Court a special place. My dad was treated as an individual and the warmth and humour of the staff who cared for him is exactly how I would want to be treated myself. My dad enjoyed the meals and staff were always making an extra effort to organise
nice activities, like barbecues and games afternoons. When I spoke to staff they were always well-informed and able to tell me how Dad was doing without having to go off and find out first, this showed me how attentive and in touch with the residents they are. Many of the staff have worked here for a long time and in my opinion, this shows that they have a dedicated team who are happy in their work. Staff made a point of stating how Birkenhead Court is, first and foremost, home to the residents no matter how long they stay for and every effort is made to ensure that they feel safe, comfortable and cared for.
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Review from Simon D (Son of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is well-run and managed.
Staff are friendly and kind.
What particularly impressed me is that every carer knew my mum by name.
Thank you for doing such a good job.
The manager is a great manager and really helpful when it came to customizing my Mum's room. And another staff member
was great at the handiwork to make the room more familiar for Mum.
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Review from Ken B (Brother of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, excellent. The staff are professional and caring. Any specific problems are notified to me, as I have power of attorney for my brother, and any matters we raise are addressed sympathetically. All of this is important as we currently live in another part of the UK and it is very reassuring,
given his condition and age, that he is well looked after at Birkenhead Court.
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Review from Mark H (Son of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care home has been fab for Mum who has dementia. The facilities are clean and tidy, and the staff are great, and caring with Mum, who I'm sure can be a handful at times. Mum seems to have really settled since being here. I have no concerns for her care.
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Review from B L (Son of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we have always been happy with the care Mum has received at Birkenhead Court. From my first visit, looking for a safe place for Mum to live and several years on, I am still happy with the care and love shown to Mum by the staff. The care home management team have always been available for
any queries. The food and drink has always been very good. The cleanliness of the home and bedroom is very good. One concern I do have is regarding the cleanliness of her fingernails, which sometimes have excrement under them from her scratching herself. I am happy with Mum's safety/security at the home, which is giving value for money.
Reply from Helen Thomas, Home Manager at Birkenhead CourtThank you for taking the time to review Birkenhead Court. Your feedback is gratefully received. We are really pleased you are happy with the care your mum receives with us and I will make sure your kind words are passed on to the team. As discussed, we will increase our checks on your mum's hands and nails to ensure she remains comfortable.
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Review from Laura H (Granddaughter of Resident) published on 15 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been a resident since 2015. Her care has always been exemplary, she is well looked after by caring staff. Any new needs are identified quickly and actioned quickly. I would recommend Birkenhead Court to friends and family if they were looking for 24-hour care for a relative.
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Review from D K (Daughter of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is absolutely fab can’t fault it in any way knowing our mum is being cared for by great caring staff. They truly are the best. our mum is in the best place for her needs and they look after her so well. Just knowing she’s getting good care is a great peace of mind for her family. Thank
you all so much for all that you do. I would recommend this home to anybody who wants the same peace of mind.
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Review from Patricia M (Daughter of Resident) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum entered Birkenhead Court in mid-September. On arrival, I found the staff to be immensely welcoming, thoughtful and kind and that has never changed.
Birkenhead Court is very clean and tidy, where residents are kept safe and well cared for.
There are always enough staff on duty who treat the
residents with total dignity and respect, the staff have good interaction with the residents and are responsive to their every need.
There are activities during the day with their craft work on display for every occasion.
My mum has her hair done, her nails are manicured and painted and has regular visits from a chiropodist. Her medication is well-managed and reviewed on a regular basis. My mum enjoys the food, especially the fish and chips.
My mum has made many friends already and is very happy here, I have complete confidence my mum is well cared for, it is very reassuring to know my mum is in such good hands.
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Review from A M (Grandson of Resident) published on 16 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the first year my nan has been away from family and in care.
It was nice to see how well-engaged the residents were at Christmas time and how accommodating the staff were on Christmas Day.
The level of care and engagement I have seen since my nan has been a resident has been second to none
and I have found this to be really reassuring. Thank you.
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Review from Barbara P (Daughter of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Birkenhead Court for six years and has been extremely well cared for. The staff are kind and caring to our family as well. We are always kept up to date regarding her welfare. She is very frail now and the staff have ensured that everything is in place to keep her safe and comfortable
and seem willing to go the extra mile. I visited many homes before choosing Birkenhead Court and would highly recommend it to anyone looking for a place for their loved one.
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Review from A H (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home. We couldn't be happier with how they look after our mum. In a short space of time, they built a relationship with her and got to understand her needs. The activities are great and they always encourage everyone to take part. Nothing is too much trouble. They put my mind at rest.
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Review from Denise W (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident for a long time. The staff are responsive to her needs and I belive treat her with dignity and respect. The only issue I have is with her underwear; it is always going missing despite me buying many, many items. Sometimes the night staff do not put her bra on, which is not
acceptable. That said, I am very happy with her care and the home.
Reply from Helen Thomas, Home Manager at Birkenhead CourtThank you for taking the time to review Birkenhead Court, your feedback is gratefully received. We are pleased to hear that you are happy with the care provided and that your mum is treated with the dignity and respect she deserves. We have met to discuss the issue mentioned and we have addressed the relevant staff in this matter to ensure this is rectified. I am always happy to meet with you to discuss any issues at a mutually convenient time.
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Review from Amanda K (Daughter-in-law of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is always clean and tidy on arrival. The staff are all so very lovely to the residents and the home seems to be managed very well with everything running smoothly. My father-in-law has been very happy there since he arrived in November. He says the food is always good with plenty of variety.
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Review from Glenys E (Cousin of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't rate this home high enough. Excellent.
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Review from A M (Son of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We reviewed several homes before we chose Birkenhead Court, as the overall package was far superior to the others. Since my mother has been at the home, the staff looking after her have been excellent, especially when she fell over and injured herself. The care she received was second to none. The home
itself is always clean. The food is always excellent and varied. I would recommend the home to everyone. Now my mother has settled in, she is happy, has her own room, and we as a family are impressed with the service.
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Review from Amanda W (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Birkenhead Court now for 3 months. I didn’t think he would ever accept any kind of care but the staff have done everything to make it feel like his home and he loves it.
From the first time we looked around and every day since we as a family have been made to feel welcome and
part of his care. I feel that staff genuinely care about the residents and get to know them.
Dad spends a lot of his time in the lovely garden and has already been on a few outings.
I would highly recommend Birkenhead Court to anyone looking for residential care of a person with dementia.
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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Birkenhead Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.699 for Birkenhead Court is calculated as follows: ( (258 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 332 Ratings = 4.699
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birkenhead Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (0)

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