Birkenhead Court

Challis Street, Bidston, Birkenhead CH41 7DH
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9.7 85 Reviews
  • Birkenhead Court, Birkenhead
Anchor’s Birkenhead Court in Bidston is a purpose-built care home, providing high-quality care and facilities within a comfortable and relaxing environment. As well as welcoming residents for permanent care, the home offers respite and trial stays.

The home has a sweet shop, cinema room and indoor garden area for the benefit of residents. The Jag's Head pub is purpose-built and located in the secure garden for residents to enjoy.

Central to life at Birkenhead Court is the varied range of stimulating activities and events both within the home and out in the local community. The care provided is tailored to each individual to meet their needs and enhance the quality of life.

Every resident has their own, detailed care plan which is put together by the care team in conjunction with residents and their loved ones to ensure individual needs are met. Staff receive ongoing dementia training so that they deliver the best care possible.

Anchor is one of the country’s largest providers of housing and cares for people over 55 years of age on a not-for-profit basis.
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Care Provided by Birkenhead Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1215
  • Self-Funded Residential Dementia Care: from £1215
  • RESPITE Self-Funded Residential Care: from £1215
  • RESPITE Self-Funded Residential Dementia Care: from £1215

Fees can vary depending on care needs and other factors. Colleagues at Birkenhead Court will be happy to discuss our weekly fees with you and what our fees include.

The price(s) shown are provided by the care home. Contact Birkenhead Court for full pricing details and T&Cs.

Contact Birkenhead Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Birkenhead Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Helen Thomas (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • Visitors are welcome at Birkenhead Court as an integral part of day-to-day life.

Parking

  • Onsite parking is available, including disabled spaces.

Birkenhead Court Reviews (85)

9.7

Birkenhead Court has a Review Score of 9.7 (9.699) out of 10, based on 28 reviews in the last 2 years.
Over all time Birkenhead Court has 85 reviews.

Overall Experience
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Date Published
  • 85
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Reviewer Connection to Birkenhead Court
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Total of 85, showing 61-80
Review from Alan B (Husband of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in the care home are amazing. I could not have made a better choice for my wife from the minute you walk through the door of the home you are made so welcome. The staff seem to be one happy family.
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Review from William H (Husband of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love coming to Birkenhead Court. It is a happy care home. The staff are all so nice.
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Review from Duncan C (Son of Resident) published on 4 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care, the staff are so welcoming and helpful. I would recommend this home to anyone who needs their parents or family members looking after. My mother loves it here and I love the way she is looked after as if she is part of a big family there. Everybody working is so understanding of both
my mothers needs and of the family's needs, wonderful place I would give it 10/10.
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Review from Lindsay M (Daughter of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff, they treat Mum like a family member. The residents are given a voice to decide what to do by way of a resident/relatives meeting. When I leave her after a visit, I know she is safe and being well looked after.


Nothing is too much trouble for the staff, Mum associates the staff and

other residents as a part of her own family.
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Review from Roy T (Brother of Resident) published on 6 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall the standard is very high, my brother is being very well looked after. Facilities are above normal standards to other locations I have visited.
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Review from Pat G (Daughter of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very apprehensive about putting my father into care but was put at ease with the help of the manager and staff. Nothing has been too much trouble and he is settling in nicely. Staff are very friendly and treat everyone with friendliness and patience.
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Review from W H (Husband of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found all of the staff to be very helpful, security is very good and meals are excellent.
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Review from G T (Wife of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has had 2 x2 weeks respite care at Birkenhead Court and he has been very happy and well cared for both times. The staff and management are very friendly and helpful and nothing is too much trouble. The standard of cleanliness is very good and there are plenty of activities to do if you so
wish. Knowing he is happy to go back for more respite willingly shows he is happy and I shall have no hesitation in doing so for respite or long-term and have recommended it to other carers I know.
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Review from Anthony P (Son of Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister and I were very happy that our mother was able to get a place at Birkenhead Court after a period in hospital. Birkenhead Court was so much nicer than other care home facilities that we looked at. A pleasant, modern, purpose-built unit with a well-kept garden, well-appointed rooms with easy
access (no stairs or steps). Smart and efficient management, pleasant and caring staff. Plenty of activities and services in-house (hair care, chiropody etc) also a quiet lounge for those who did not wish to participate in group activities. We couldn't really have expected our mother to have been better cared for in the declining last three years of her life.
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Review from Keith L (Son of Resident) published on 3 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased with the care that my mother receives also with the activities and days out and the all-round general caring. All staff are welcoming and provide a first class service, I would indeed recommend Birkenhead Court to any prospective future customers.
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Review from D P (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum receives at Birkenhead Court is fantastic. Her every need is catered for quickly and promptly. All the staff show genuine care for my mum, they are very tactile which is something my mum loves it makes her feel safe and secure.
Mum is always clean and well fed, nothing she needs is
any trouble. I can visit at any time and always made to feel welcome. The managers at Birkenhead Court are always available and always listen to my views.
I can only describe management and staff as truly dedicated.
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Review from Jillian S (Daughter of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very pleased to say that my mother's care in this home is second to none.
She is very well looked after.
There's always some kind of activity going on eg singing, dancing, bingo, visits to the theatre etc.
All staff are very pleasant and caring.
Food is of a very good standard.
Cleaning excellent.
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Review from R C (Husband of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are delighted we chose Birkenhead Court for my wife's care and are very satisfied with the way in which she is being treated. She has Alzheimers and suffers many changes of mood including occasional bouts of violence. The staff are always compassionate and treat her with TLC when this
happens. They tell me not to worry about them as this is part of their job, which they all seem to love.
Friends who have visited have also remarked in the excellent facilities, the food and general overall appearance.
I have every confidence in leaving my wife in their care.
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Review from S W (Daughter of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a well-run care home, where all the staff care about the residents, family are welcomed at all times and actively encouraged to discuss the needs of their family member. Standard of cleanliness and food is excellent and the care mum receives gives us reassurance that she is safe and well cared
for.
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Review from Christina F (Daughter of Resident) published on 29 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Despite the use of protocols and procedures, the care team responded to my Mum's and her family's needs with compassion, care, understanding and indeed love. They respected our need to spend time with our Mum at the end of her life but were always there when needed, even when we didn't realise that
we needed them. They worked as a team, all of the time and got it absolutely right. In these days of litigation and complaints it was so reassuring to experience the use of sensitive common sense, they got it right for my Mum and her family. Thank you
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Review from Olive H (Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The stars are shining brightly tonight, one especially is shining over Birkenhead Court. Simply the best there is. Your heart could not wish for more, only to know I made the right move. Forever grateful.
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Review from L H (Daughter of Resident) published on 6 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents were cared for at Birkenhead Court over a four-year period. During my visits I was always impressed with the care and compassion the staff showed to my parents and other residents. The staff were friendly, approachable and above all really did care. The staff were also thoughtful about the
relatives and always made them feel welcome. I would be more than happy to recommend Birkenhead Court to anyone looking for a residential home on the Wirral.
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Review from N J (Daughter of Resident) published on 19 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mum for her end of life care was excellent and myself and family cannot thank the staff enough for all they did for my mum and us, her family.
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Review from Vivienne W (Resident) published on 15 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I viewed 3 local sites of the Anchor Groups - and this site amongst other care companies, I feel I made the perfect choice. I have died and gone to heaven.
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Review from Jackie G (Daughter of Resident) published on 10 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since mum moved into Birkenhead Court she has gained weight, so is more stable on her feet, and she is doing really well. She's happy and I know she is safe and is being well cared for. All the staff are lovely with the residents and mum always looks clean and well dressed. There is always something
going on at the home be it singers or entertainers and mum has a better social life me. They go our on trips which mum enjoys. I can't speak highly enough of the care mum is receiving, from the staff at Birkenhead Court and we are so grateful.
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Current Review Score: 9.7 (9.699)

Overview of Review Score

The Review Score of 9.7 (9.699) out of 10 for Birkenhead Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.699 for Birkenhead Court is calculated as follows: ( (258 Excellents x 5) + (58 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 332 Ratings = 4.699
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birkenhead Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (13)

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