
A very clean well run establishment. The staff are professional and caring.Carol M(Daughter of Resident/Service User)

The care they show and how they look after my mother is a joy. Could not be bettered.Linda B(Daughter of Resident/Service User)

Thank you for making my Dad a happy manDebra M(Daughter of Resident/Service User)

A very clean well run establishment. The staff are professional and caring.Carol M(Daughter of Resident/Service User)

The care they show and how they look after my mother is a joy. Could not be bettered.Linda B(Daughter of Resident/Service User)

Thank you for making my Dad a happy manDebra M(Daughter of Resident/Service User)

Anchor's Upton Grange is located in the Wirral and it is purpose-built with the care of its residents in mind. Each of the single 52 rooms benefits from en suite wet rooms and fitted furniture. There are also a number of facilities including a hair and beauty salon, tea room and quiet lounges and seating areas.
Upton Grange is proud to be Veteran Friendly Framework accredited.
The home is operated by...
Care Provided by Upton Grange
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Convalescent Care
Facilities
- Pet Friendly (or by arrangement)
- Lift
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Upton Grange will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Upton Grange for full pricing details and T&Cs.
Contact Upton Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Julie Harwood (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Visiting
- Visitors are welcome at Upton Grange.
Parking
- Onsite parking is available, including disabled spaces.
Upton Grange Reviews (143)
Upton Grange has a Review Score of 9.9 (9.873) out of 10, based on 39 reviews in the last 2 years.
Over all time Upton Grange has 143 reviews.
My mum recently moved from respite care into a long term stay at Upton Grange, and the experience has been outstanding. The staff are excellent - warm, engaging, and genuinely empathetic. It's clear they take real pride in the care they provide and build meaningful connections with the residents. Upton Grange itself is bright, clean, and welcoming, and Mum's room is always well looked after. The food is very good, and it's been wonderful to see Mum putting on weight and enjoying her meals again. One thing that truly sets Upton Grange apart is how the team also treat my Dad when he visits. They look after him with the same kindness and respect they show Mum, which means a great deal to us as a family. Any questions or concerns are responded to quickly and thoughtfully, and we feel completely safe in the knowledge that Mum is being cared for and very well looked after. We're incredibly grateful for the compassion and support shown every day.
My mother is very well looked after which makes it easier for me to fill another role in my life 'being a grandparent'. It is also great that there is a weekly GP visit as there ahs just been a chest infection and antibiotics have been administered. The staff are very friendly and I trust them.
We have been very pleased with how well Wendy has settled in to her new care home. All the staff have been very friendly/helpful in allowing her to settle in. She is gradually making friends with the existing residents and enjoying her new 'home'.
Staff are so friendly & welcoming. They have not only helped & supported my mum settling in quickly, but they also supported us as a family to navigate things practically & emotionally. Thank you so much. Mum has settled in really quickly & she appreciated so much the effort staff put in to making Upton Grange feel like home, especially with her garden area. Thank you for everything.
Mum aged 91 (a reluctant resident at first) has settled very well into her new surroundings. This has been largely due to the emathetic, friendly, efficient and experienced staff. As a family we have been hugely impressed with level of care and communication.
Excellent, kind and caring staff. Efficient and homely. Food was very nice. Lovely and clean. Nothing too much trouble. Very happy with everything, it was a short term respite stay.
My nan is so happy and well cared for at Upton Grange. We really could not ask for a better place for her. The staff are all so kind and caring and they work so hard. I really appr how well they know all of the residents and how welcome they always make me and my family feel. Thankyou so much for everything you do Upton Grange.
Lovely place to leave my mum to stay for a 2 week respite stay. First person I met was Carla, who right throughout the stay was always happy to help with any questions. Also Sue one of the carers was so good at putting my mums mind at rest. The home ran smoothly and always helpful staff on hand.
Outstanding care from day 1. Every person here has ensured my fathers neds are met. Nothing is too much trouble. Above and beyond. Particular thanks to Julie the manager and Gabby. Feels so good to know we have made the right choice. Room is lovely and everything we had asked for has been done, with a smile.
A very clean well run establishment. The staff are professional and caring. Our mother was frail and under weight when she arrived at Upton Grange, after spending 7 weeks in hospital. She us gaining weight steadily. Other residents have told me they l've being there, the food is excellent and they are well cared for. I can second that, This is a home from home for the residents and our mum. We are happy they were able to accommodate her.
There is always activities taking place by lovely staff, lots of patience and attention to needs.
When mum became very poorly; the care was exceptional - the family could not have asked for more. Very professional prompt and understanding.
The care they show and how they look after my mother is a joy. Could not be bettered.
Dads been in Upton Grange for 2 years now. He calls it home. He wants home for meals when he's taken out. The staff are amazing. Well done to Julie and all the girls for making this a wonderful place to live. Mark, the handyman, keeps the place fresh, clean and the gardens lovely. The ladies who do the cleaning and washing are very approachable and very friendly. Can't fault any of it. Nothing is to much trouble and nothing is unapproachable. Thank you for making my Dad a happy man
Mum has recently moved into Upton Grange and is settling in well. She has been welcomed so warmly by all members of the staff. They have all shown such kindness and empathy to mum and are willing to help her with any of our needs as well as mums. She always looks well cared for and her room is spotless. Mum is always been to get back to the home for her meals if we have taken her out anywhere. It's lovely to see and such she is getting in to Upton Grange so quickly. Thank you.
I will be forever grateful to the manager and deputy manager for their guidance, warmth and professionalism when it came to finding somewhere for mum. From first enquiry I knew I was in safe hands. The atmosphere at Upton Grange is like a warm hug as soon as you step inside. Superb staff throughout, every visit it feels like one big happy family. I leave knowing Mum is happy, safe and secure. Speaking to other families, they all resonate the same "wouldn't leave our loved one anywhere else". Upton Grange was a beacon of light at a dark time.
During an extended stay in hospital it became clear that our Mum would no longer be able to live independently. My sister and I had no idea what to do for the best but on a friend's recommendation, we called at Upton Grange in the hope of a little guidance, if nothing else. We were totally unprepared for the superb support that we received on that day which subsequently led to Mum moving into the most welcoming family environment. After 93 years of total independence, we fully expected a lengthy period of adjustment however the friendliness and professionalism of the whole team means that Mum (and we) now see ourselves as part of the family. The expertise and good humour of every member of the team from carers, cleaners, cooks, team leaders and management contribute to this home-from-home atmosphere. We are grateful that Mum is in the care of these very special people.
Upton Grange is a lovely, modern, spotlessly clean and nicely decorated care home.
The staff are confident in their role as carers, with lots of humour. There is a happy environment amongst all the staff. Management is very approachable and supportive - nothing is too much trouble. Our family feel very fortunate to have found an exemplary care home for our mum.
All staff at all levels work as a team, all aware of the residents needs and personalities. They are equally supportive of families and often spend time making sure we are ok.
My husband was happy at Upton Grange - though he won't admit it! He already knew someone in there and made a friend while there, who he hopes to visit! The only criticism he had was the lack of activities, whilst I was visiting with our daughter, a carer suggested some exercises which my husband would have enjoyed, as he needs to move about, but this was cried off by some dominant ladies and they settled for hangman on a whiteboard, could Upton Grange have a specialist activity person say a couple of times per week?
Thank you for taking the time to review Upton Grange and we are pleased that you rate our care/ support as excellent. We take on board your comments around activities, where it can be difficult to find an activity that suits everyone at all times. We do have armchair exercises scheduled daily, as...
My mum-in-law is 95 years old. She's loved and cared for by us, her immediate family. She moved into Upton Grange in May, after several visits for respite care. It took a little while to settle. She did settle. She has friends. The staff are wonderful, they pay attention to detail, clean, caring and above all, kind. Not only has she settled, but it's true that my wife and I have realised how much it's meant to our lives too. We visit every day and are greeted by the staff. The atmosphere is warm and welcoming. She enjoys the staff/team, banter, the food and the activities. As professionals in social care, my wife and I have always been wary of this period of our lives. Thank you all for putting our minds at rest and caring so wonderfully. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Merseyside are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Upton Grange.
Accreditations
There are no accreditations posted yet for Upton Grange.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Upton Grange
What types of Care is Upton Grange registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Upton Grange have?
There are 52 Single Rooms.
What are the Facilities & Services at Upton Grange?
Pet Friendly (or by arrangement), Lift, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Upton Grange to the centre of Wirral?
3.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Grange to verify any information. View our terms and conditions. Upton Grange has an Enhanced Service -more info.