Brookfield House

My mum lived at Brookfield House for three years. The inspection by Care Quality Commission accuretly reflects the high level of care provided by the whole Team. Each + every member of staff treated my mum with kindness, compassion and dignity. The staff go over and above to provide a good level of care, they also supported me and my family during a very difficult time when mum became ill. I cannot thank or praise the whole Team enough for their support & kindness

All the staff are very friendly and helpful, it's nice and clean, lots of activities for residents in the day time. All the staff go out of their way to answer any questions you have. All the residents are very happy and content. My wife has settled in very well. Was apprehensive at first but no need to worry about her at all. It's like a close-knit family, managers, senior nurses and the rest of the staff.

The staff are very supportive and extremely caring.

The home was very clean and well-maintained.

Sadly, Mum died last year. She received wonderful end-of-life care, dying with dignity. They were very kind and supported me well. I would be happy to recommend the team to anyone considering care for their loved one.

My father moved to Brookfield House on April 2023. I was concerned about how he would settle into a residential care home, but I am relieved that we chose Brookfield House; situated next to the beautiful Nantwich Lake. All staff here are kind, thoughtful, cheerful and helpful. They go out of their way to help residents and maintain an encouraging and cheerful disposition at all times. They listen to any concerns raised by residents or relatives and act quickly to help resolve things so that residents feel at ease and are cared for well. My father has become much stronger and maintained health since he has been there, due to the vigilance of the staff team, and is quickly reassured if he is upset or confused at any time. He comments regularly that all staff are lovely and has settled in well. There is a programme of entertainment each day and residents are encouraged to participate, which provides variety and interest. I feel confident that my father is well cared for here.

Very satisfied with the standard of care provided, the staff are very caring and well tuned in to my father's needs. He is treated with the utmost respect we expect for a gentleman of his standing and years. Food is excellent and the home have been particularly responsive to his needs around trips to hospital and missing regular meal times. His room is splendid for him and I have no hesitation in saying that he is very comfortable and satisfied with his situation and I would expect that anyone else would find it similarly.

I would recommend Brookfield House to anyone wanting a friendly, efficient home for their loved one.

Thanks so much to the manager and all of the staff in a lovely place.

Following a fall at home and a hospital stay, my mum recently moved to Brookfield House for continuing support before going home. Everyone has been really lovely towards Mum while she's settled in. All the staff are so kind, patient, compassionate and loving. They make time to talk to Mum, which really makes her feel as though she's cared for and I know she enjoys the friendly atmosphere. It's a great comfort to know that Mum is being so well looked after. After 9 weeks of being at Brookfield House, Mum has decided that she'd like to stay permanently. The manager and staff have been so helpful and kind in organising this. I know that Mum has reached this decision because of how she has been treated during her stay and she feels so safe and happy there. This definitely says a lot about all the team! I cannot praise this care home enough and would have no reservations in recommending this house to anyone wishing to place a loved one here.

My mother recently moved to Brookfield House after a decline in her health and suffering falls. Everybody has been very kind and done all they can to help Mum settle in. Mum says all the staff are lovely. Everybody has been very helpful to me too and has always taken the time to answer all my questions.

My uncle has been a resident in the home for 12 months. He has dementia and has been diagnosed with cancer. Despite his dementia, he says the staff can’t do enough for him and that is my observation when I visit him. He looks well cared for and his room and the day rooms always look clean, tidy and create a welcoming atmosphere. Sometimes I can hear the staff talking to the other residents. They may not realise I can hear them but they are so lovely with them. It cannot be easy to answer the same question over and over. They treat the residents with courtesy and respect. If I have raised any concerns for example when my uncle complained of back pain, it was dealt with straight away. I am so pleased that a place was available in Brookfield House. It is comforting to know as a family, we don’t have to worry about his care.

I am very impressed with Brookfield House and know that my Mum is completely settled, content and is very happy. I have always found everybody, without exception, to be friendly and to put the residents' best interests first. My Mum soon got used to the new routine for her and I cannot fault the care she has received. Mum has a very comfortable room, which is very close to the lounge she uses. Brookfield has such a very convenient location with the park just across the way and gives easy access for visitors to see their residents through the window and have a chat if they don't have an appointment to visit. My daughters and their families very often walk by the window and will wave and chat to Mum via their phone to her phone. Mum enjoys these chats and seeing her grandchildren and great-grandchildren and how they have grown etc. Brookfield is such a friendly place and the "team" all work together and are very focused on their resident's happiness.

In June 2021 when dementia made it no longer possible to remain independent in her own home safely, our darling 90-year-old mum joined the Brookfield family for what would be the final seven months of her very full life. It's "a family" where all members of staff - patient expert carers, catering staff (helping an elderly vegetarian!), cleaners and managers and all - play a full part. It's a community and environment where residents feel like they belong. The carers are positive, kind and highly professional and loving towards everyone. There is fun and humour too and activities and events to mark birthdays and national events with lots of hard work put in. We were kept informed at all times - it's such a friendly atmosphere. At whatever time of day I called, whoever I spoke with knew where mum was, how she was, what she'd eaten etc. I had such confidence in the team and mum's care. They were supportive to us too and so helpful, knowledgeable and comforting. Thanks so very much!

Mum was discharged to Brookfield House from hospital one month ago. I was anxious about her discharge as it was clear that she would need to transition to 24-hour care, so I was afraid she would end up "stuck" somewhere that would be distressing for her. I couldn't have wished for a better place. The staff are nothing short of amazing! They are friendly and upbeat, genuinely caring, and have incredible, calm skills with the more challenging experiences of dementia. They also provide an entertaining and fun environment for the young at heart, with lovely activities, as well as calm, cosy areas when preferred. The layout of the building is ideal for mum, as she is still quite independent and mobile. There are a variety of pleasant rooms to safely move between, including access to her own room. Food, laundry, cleanliness, communication, all are faultless. I am enormously relieved to see them keeping her safe, supported, happy, and truly cared for. And she clearly adores them. Fantastic!

It’s so reassuring to know I’ve made the right choice.

I cannot thank the staff for all their care, patience and humour.

My mother moved into Brookfield House after suffering from pneumonia. I feel that the care she has received has been excellent. The staff are very friendly and nothing is too much trouble for them. They are very patient with her. She'd always beautifully presented and all her needs catered for.

Thank you.

Due to Covid she had to self isolate for the first two weeks, but with the constant help and support of all the care staff, she managed this really well. She is now able to mix with other residents and again with the encouragement and care of staff is making new friends and becoming more settled. The care and compassion shown helps the family feel confident that she is in the right place. Thank you.