Starr Hills

Ansdell Road South, Ansdell, Lytham St Annes FY8 5PQ
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9.9 96 Reviews
  • Starr Hills, Lytham St Annes
Rated 'Outstanding' in its most recent Care Quality Commission (CQC) inspection, Starr Hills provides dedicated residential care and support for up to 36 people in an adapted setting, designed for both your ease of access and comfort.

The home is attractively situated in the seaside resort of Lytham St Annes - between Blackpool and Preston - the location is within a conservation area, which ensures both quiet surroundings and a relaxed pace of life.

Within this tranquil setting and attractive modern building, Starr Hills provides person-centred care that values each resident as an individual, while community life thrives through shared activities and events.

A dedicated Activities Coordinator at Starr Hills offers an array of activities and events tailored to the requirements of residents, whilst the home's Chaplain helps to meet the pastoral, religious and spiritual needs of residents - whether they follow a particular faith or not.
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Care Provided by Starr Hills

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 36 Service Users

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1178 – £1440
  • RESPITE Self-Funded Residential Care: £1178 – £1440

These prices are only a guideline, please contact Starr Hills to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Phillipa Green (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)

Starr Hills Reviews (96)

9.9

Starr Hills has a Review Score of 9.9 (9.919) out of 10, based on 24 reviews in the last 2 years.
Over all time Starr Hills has 96 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Starr Hills
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Review from Robert T (Son of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a resident at Starr Hills since 2018 and it is satisfying to know that she is in a safe and caring environment. I appreciate that during this period that she has been welcomed into the community and has the companionship of other residents.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for taking the time to write a review, your feedback is important to us. We are glad that your mum is part of our community at Starr Hills and we know how important that is for her. I will pass on your comments to the team.

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Review from Julie H (Daughter of Resident) published on 1 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad has been a resident at Starr Hills since Oct 2024. Following a 3 month stay in hospital last year, he had lost the ability (and confidence) to walk and still hadn't made a full recovery prior to arriving at Starr Hills. In the first few weeks the improvement in our dad's health was nothing short
of a miracle. He went from strength to strength. The care and support he received from all the staff was incredible. Nothing was too much trouble. Dad loved it so much that he decided not to return to his house and to make Starr Hills his new home. That care and support has continued and now he can walk as fast as me albeit with a walker. He is happy, well and content. He takes part in the activities which he really enjoys and appreciates the friendships he has made with both carers and residents. Our family will always be eternally grateful to Starr Hills as without them we are not sure he would have fully recovered. You have all given him a new lease of life and we couldn't be happier
Reply from Jacky Parkinson, Deputy Home Manager at Starr Hills

Thank you for your lovely comments, it is a pleasure to care for your Dad and seeing his progress has been wonderful. I will share your kind words with our staff team.

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Review from Derek P (Son of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad came to Star Hills 8 months ago after being very ill for 6 months, as well as being bed bound, depressed and having lost 23kg in weight.
Our dad has made a miraculous improvement. It didn't take him long to start walking with assistance and again not much longer to start walking on his own.
Dad soon regained his appetite and has put some wait back on.
We firmly believe that if it wasn't for the fantastic care and attention (and great food) that he has received at Star Hills, he would no longer be with us.
Dad loves what he calls his new home, and see's the management and staff as his friends.
He loves joining in with the activities and reminiscing with the other residents. He loves the garden and the summer house. He loves loves his room, the independence that he has been encouraged to have.
We have gone from being worried sick every day, to being totally relaxed in the knowledge that dad is being so well looked after and is so happy.
We couldn't praise Star Hills enough.
Reply from Jacky Parkinson, Deputy Home Manager at Starr Hills

Thank you so much for your kind words, its a pleasure to have your Dad as part of our Starr Hills family. Its been wonderful to see how his positive outlook and determination have helped him in his recovery. I will ensure I pass your lovely comments on to the staff team.

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Review from Frank O (Son of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has early stage dementia & was very much on a downhill track until Starr Hills reversed that situation, thankfully & much appreciated.
They have given her back her mojo for life with their truely loving, caring, inclusive attitude at every level from management, personnel, buildings, quality,
food , systems......just an amazing !! Well done all of you & thank you - i am certain that without them, she would not be here !!
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for taking the time to complete a review, we are glad to hear that your mum has got her zest for life back and it's wonderful to watch her develop her friendships within the home. I will pass on your kind comments to the team.

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Review from Yvonne G (Daughter of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
At Starr Hills there are always friendly helpful peronnel at every level of the business
My mother is treated with respect and laughter, and there are many activites going on daily to become involved in.
Any medical concerns are dealt with swiftly and kept a close eye on.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for taking time to write a review and leaving such lovely comments. Your feedback is extremely important to us.

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Review from I S (Son of Resident) published on 24 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was needing more care than my father and family could no longer give and Starr Hills welcomed Mum with the kindness and compassion needed for the next stage of her life.
My elderly Dad visits her every day, and even though there has been a distinct deterioration in her health, all the staff are
attentive and caring for her needs.
We visited a number of homes in this area, but we are grateful Starr Hills had a place for mum. We are delighted with most of the staff and more important the care she is receiving.
The social aspect and entertainment is first class and even though mum can no longer be involved, the entertainment manager goes out of her way to talk and interact with Mum.
Communication between Management, staff and residents is excellent.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your kind words and taking the time to write a review, your feedback is extremely important to us.

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Review from Carole S (Friend of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is a resident. All encounters with staff that I have,when visiting, are positive.
The residents have a wide range of activities and the large garden is used by all.
The chefs cater for all tastes with plenty of variety and make special days such as birthdays and Easter/Christmas full of
treats . Overall I highly recommend Starr Hills.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for taking the time to write a review, we are happy to hear such positive comments and I will be sure to pass this on to the staff. Thank you for all your support.

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Review from Maggie A (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough about Starr Hills management and staff. My mum has been resident there for several years now and her needs have changed over time. The staff are always responsive to the changes and are kind and compassionate to mum. As a family we feel very lucky that Starr Hills are caring
for mum and have complete confidence in the care they provide to her.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for taking the time to complete a review. It is our pleasure to care for your mum here at Starr Hills. I will pass on your lovely comments to the team.

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Review from Wendy T (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum spent the last 10 months of her life residing at Starr Hills and although it was hard for her at first, she soon came to call it home. This is a testament to how warm and welcoming the staff are and the care she received was secon to none. As daughters, we were also made to feel part of the
Staff Hills family. We cannot say enough how wonderful every member of staff is and thank you so much.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your review. It was a pleasure to look after your mum and to also have yourself and your sister as part of our Starr Hills community. I will pass on your kind words to the team.

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Review from Sharon D (Daughter of Resident) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and resident mum are both extremely pleased with the care and attention given at Starr Hills. The staff and management team are consistently friendly, professional, helpful and caring. The staff are patient and understanding. The food is delicious and well prepared with a good variety, very clean
and very warm and comfortable for mum. Activities varied and engaging. The activities co-ordinator is so friendly, kind and enthusiastic. I have peace of mind that my mum is truly cared for here. I receive regular updates. The staff have been very supportive to mum when she needs the district nurse and changes to medication. I know my mum is happy and well cared for here which gives me peace of mind. I highly recommend Starr Hills to other families.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for your kind comments. It is a pleasure to care for your mum here at Starr Hills. I will pass on your kind words to the team.

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Review from Lesley S (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Trying to find an appropriate home for your loved one is so hard. On walking into Starr Hills I felt it had such a relaxed homely feel. Staff were smiley and friendly. My father moved into Starr Hills and settled very quickly. He is in his 100th year, very independent and mentally very sharp. A new
lease of life has been given to him by the excellent activities coordinator. He has given talks and learnt IT from a local school.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your review, your feedback means a lot to us and I will pass your comments to the team. I am so glad your Dad has settled well here and he is enjoying life at Starr Hills.

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Review from S B (Son of Resident) published on 24 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Starr Hills in Ansdell for 14 months. He had lived independently until the age of 93 with some help from family and carers.
We moved Dad in initially for respite care as we were going on holiday and I worried about his wellbeing whilst we were away.
After 2 weeks Dad decided
he did not want to go home.
The home is in a beautiful building, the staff are all very friendly compassionate people.
There are lots of great activities throughout the day varying from history lectures to quizzes, musical recitals and bingo, so something for everyone.
The residents are treated with respect and dignity by all staff. Visitors can pop in at any time to visit family members.
I pop in regularly to see Dad without any problems.
Starr Hills has a welcoming friendly atmosphere. And the food looks great.
I had a tour of Starr Hills with the manager prior to Dad moving Dad in. My wife came with me and we both commented we'd live there.
Probably the best you can say.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for taking the time to write a review, we truly appreciate feedback and it is an absolute pleasure to care for your dad, who is a key part of our Starr Hills community. I will share your comments with the staff team.

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Review from Gary H (Son of Resident) published on 24 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great advice and assistance from the team in making decisions for our Mum over the Christmas period.
The care received ongoing is really close and personal.
Mum has been extremely well looked after since making the huge decision to leave the family home, where she was struggling to cope with everyday
duties, she is very settled and happy there.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your kind words and taking time to write a review. It is a pleasure to look after your mum and to see what a wonderful Christmas she had. We always aim to assist families in whatever way we can as the transition into a care environment can be a very stressful time for everyone involved. I will pass on your comments to the team.

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Review from Lynn G (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was reluctant to move to residential care. Starr Hills provided the perfect starting place.
The caring team worked hard to make sure that her needs were met and were definitely the right fit for someone starting on their residential journey.
The environment and activities helped her to settle
and the staff were helpful in outlining her needs.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for taking the time to complete a review. Your feedback is important to us. It is a pleasure to care for your loved one and I will ensure your comments get passed onto them.

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Review from Steven H (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention shown to Mum by all the team, care, admin, kitchen and facilities at Starr Hills is top notch. They have taken time to listen, observe and respond to her individual needs and go out of their way to encourage her to participate in activities and socialise with other residents.
It's evident that the staff talk to each other about and for the benefit of residents daily life. My wife commented that residents are treated as guests.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for taking the time to complete a review. Your review is important to us. It is a pleasure to care for your loved one and I will ensure your comments get passed onto them.

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Review from J H (Friend of Resident) published on 7 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very resident focused, treating all as a family whilst caring for them. Social activities very inclusive with plenty of variety. Continually challenging aspects to move forward. Food and rooms are excellent.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your comments. Feedback is extremely important to us. It is a pleasure to care for your loved one.

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Review from Claire F (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father has been treated as an individual. Warmth and friendliness has been shown by the staff and to ourselves - my husband and myself. A positive atmosphere prevails! Availability of newspapers from Lancashire and magazines.
Rooms bland - need a little colour. Food much homemade soup - sardines,
maceral, trippers, and more vegetables; leeches, spinach, broccoli, courgettes, and salads. Less sugary items.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for your review. Your feedback is much appreciated. It has been a pleasure to care for your father at Starr Hills.

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Review from Althea A (Daughter-in-law of Resident) published on 3 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful care home that is just that - a home full of care for all the residents. The activities are varied, stimulating and enjoyed by residents and visitors alike. We really appreciate all the musical activities and the attractive gardens with several places to sit, even in variable weather. Finally,
the encouragement for interaction and forming friendships between residents is great.
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Review from Jennifer B (Mother-in-law of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is happy there. The staff are friendly and helpful and kind. There are lots of interesting activities going on. We enjoyed the history talk and organ playing. The resident has made some friends. The food looks interesting and smells good. The gardens are pleasant. The staff were awake and
were out there and gave us tea.
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Review from Gill B (Niece of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really impressed with the home and the staff.
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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Starr Hills is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Starr Hills is calculated as follows: ( (262 Excellents x 5) + (23 Goods x 4) ) ÷ 285 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Starr Hills is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Phillipa Green

Job Title: Home Manager Joined: 2025

With over a decade of experience managing care homes, primarily within the charitable sector, Phillipa Green is a dedicated and compassionate Care Home Manager committed to delivering high-quality, person-centred care. She joined MHA Starr Hills in 2023, bringing with her a wealth of knowledge and leadership expertise. Her approach is driven by a strong belief in dignity, respect, and community, ensuring residents feel safe, valued, and empowered. Phillipa has a proven track record of supporting teams to achieve outstanding outcomes and fostering a warm, inclusive environment where residents and staff can thrive.

Frequently Asked Questions about Starr Hills

What types of Care is Starr Hills registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Starr Hills have?

There are 36 Single Rooms.

What are the Facilities & Services at Starr Hills?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Starr Hills to the centre of Lytham St Annes?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Starr Hills to verify any information. View our terms and conditions. Starr Hills has an Enhanced Service - more info.