Starr Hills, Lytham St Annes, Lancashire
Starr Hills, Lytham St Annes, Lancashire
Starr Hills, Lytham St Annes, Lancashire

Starr Hills, in Lytham St Annes, is located within a picturesque conservation area where residents enjoy a relaxing lifestyle with access to skilled carers for any personal care needs they might have.

Part of the MHA charity, Starr Hills adheres to person-centred standards and the team are dedicated to modern standards and moving with the times as care provision develops.

The aim of carers is to help residents achieve the peace of mind they deserve, through an interesting and active lifestyle in which they feel their dignity is championed as a core element of the service.

Group: MHA (Methodist Homes)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age

Single Rooms: 36

Rooms with ensuite WC: 36

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Starr Hills: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

10 Starr Hills has a Review Score of 10 (9.953)

The Review Score of 10 (maximum of 10) for Starr Hills is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 23 Reviews over all time. This Average Rating is also the rating value for Starr Hills in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.953 for Starr Hills is calculated as follows: ( (263 Excellents x 5) + (13 Goods x 4) ) ÷ 276 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Starr Hills is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    23
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Starr Hills?

  • Extremely LIKELY
    23
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Starr Hills

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • more

I have been delighted by the care given to my father by the staff in Starr Hills. They are considerate and attentive providing a home for him, where their primary concern is not him adjusting to their routines but rather they are eager to meet his needs and wishes as far as humanly possible. It is this attention to detail coupled with their high respect for dignity, which in my view, makes them truly outstanding as they strive to provide a unique home for their residents. They offer a full and wide-ranging programme of daily activities or the staff will chat with residents over a cup of tea if that is more appropriate - this is an extremely caring and compassionate home where nothing is too much trouble.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Annette Williams, Home Manager at Starr Hills responded to this review on 01 Jun 2017:

Thank you so much for your lovely comments, it is a pleasure having your Dad stay with us and getting to know all the family. I will share your comments with the staff team.

The overall standard is excellent, the staff are helpful and friendly and there is a good feeling when you arrive. Relatives are made to feel welcome. The care home is well staffed and clean. My father enjoys the food and the menu is varied with a light lunch and larger main meal at 5 pm.
There is always a member of staff available to help with any queries be it medical or administrative. The entertainment is well thought out with something for everyone.
A calendar of events is posted at the beginning of every week. There is a pleasant and private garden attached to the home where residents and relatives can enjoy the good weather. The home was recommended to us by the son of a current resident and we were lucky enough to get a room for Dad.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Annette Williams, Home Manager at Starr Hills responded to this review on 18 May 2017:

It has been a pleasure having your Dad choose Starr Hills. At first, he was very unsure but he has blossomed and made friends here. We love seeing you and your Brother as regular visitors and we are really grateful for your lovely comments about Starr Hills. Kind regards Annette.

Since my Aunt and her friend moved into Starr Hills two months ago their overall health and mental outlook have improved greatly. The staff have been really welcoming and friendly as well as extremely efficient in their work. The place is spotless and feels more like a friendly hotel than a care home. Both ladies say the food is excellent and they are extremely impressed with the laundry and care service. It feels a very happy place where nothing is too much trouble.
My Aunts' friend recently had her 90th birthday and despite the fact she had been there only a few weeks the staff made a tremendous effort, giving her gifts and looking after the many visitors who turned up to see her. The many activities help my Aunt mix with others. In particular, she enjoys the religious service. She has also benefitted from help to use the computer to contact her brother in New Zealand. The residents' committee and newsletter help residents to have a say in how the home is run. Well done Starr Hills.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Annette Williams, Home Manager at Starr Hills responded to this review on 16 May 2017:

Dear Fiona, it is an absolute pleasure to have your Aunt and her friend here as part of the family. When I visited them at home they were both charming young ladies and they have settled into life at Starr Hills so well. Many thanks for your lovely comments I will share these with the staff. Kind regards, Annette.

I have nothing but high praise for every aspect of Starr Hills. All members of staff are warm, welcoming and knowledgeable and nothing is too much trouble. The interior is comfortable, stylish, clean and smells lovely. The aromas from the kitchen are also lovely and the dining room is light and welcoming. As a visitor now, I am always made to feel welcome and refreshments are always offered. Being able to bring in my friend's little dog too is a lovely touch and is a real tonic for my friend who misses him greatly. It is also really good that apart from my friend's room, there are other places that we can sit in, the coffee bar, beautiful garden or the lounge. I also know that my friend is benefitting from the numerous activities on offer and also the chance for a bit of pampering too.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Annette Williams, Home Manager at Starr Hills responded to this review on 16 May 2017:

Dear Lynn, thank you for your lovely comments, it is a pleasure to be a part of helping your friend gain confidence to once again cope at home. I will share your comments with the staff. Kind regards, Annette.

Extremely impressed with all the staff. Extremely professional and caring. Standard of care is first class, kept well-informed, nothing too much trouble. A home from home. Great freshly prepared always smells good. Immaculately clean.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Annette Williams, Home Manager at Starr Hills responded to this review on 16 May 2017:

Dear Steven, thank you for your kind comments which I will share with the staff. It is a pleasure having your friend here at Starr Hills, she has gained so much confidence in the last 3 months, she has really embraced the move to residential care and is definitely enjoying her time with us. Kind regards, Annette.

My mum has been in Starr Hills for almost 3 years and the standard of care has been excellent. It was no surprise they recently received an Outstanding in a CQC inspection. Staff are kind and professional and carry out all necessary care with a good heart. My mum received the best of care and it became her home from home. Her nursing needs increased and we had to move her which was devastating for me.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Annette Williams, Home Manager at Starr Hills responded to this review on 25 Apr 2017:

Dear Ellie - it was a pleasure looking after your Mum and although she has had to move we are very glad it is to another MHA home nearer to yourself. Thank you for your kind words we miss you all already. Kind regards Annette

We knew as soon as we visited the home to assess its suitability for our father that it was just perfect. Its bright, airy, clean, roomy, modern but homely at the same time. The staff are fantastic too. Nowhere else in the area (and we visited a few) comes even close.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The decision to move my father from living independently many miles away from Lancashire into a care home was very difficult. We visited many homes but it was not until we saw Starr Hills (recommended by friends), that we knew we had found the perfect home. There was an immediate feeling of warmth and welcome.
The home has wide corridors and lovely homely decor. Communal areas, including a lovely coffee lounge, are comfortable and spacious.
My father is treated with dignity and respect, as an individual. The range of activities offered is exceptional, as is the involvement of residents in decision making. There are very high expectations from management and an obvious investment in staff training. Senior management is very visible and engaged in the running of the home, including meeting and getting to know all of the residents. After only two months, my father is well settled and happy - he considers Starr Hills to be his home. As relatives, we also feel well informed and welcome.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Annette Williams, Home Manager at Starr Hills responded to this review on 28 Dec 2016:

Thank you for recommending Starr Hills, it is an absolute pleasure to have your Father living here. He is a true gentleman and is getting involved with choosing the activities he wishes to attend. He has really settled very quickly and he also makes staff aware how happy he is at Starr Hills. Many thanks, Annette

My mother has been living at Starr Hills for four months. Following falls which led to lengthy stays in hospital, she was unable to return home to live with my father. She has blossomed under the caring attention of all the staff at Starr Hills - carers, domestic, kitchen, maintenance staff and management and the dedicated volunteers who enhance the daily life of the home. My father has peace of mind and no anxieties for her.
Visiting Starr Hills is a pleasure. There is a welcoming atmosphere. The rooms are light and spacious and there are quiet places to sit and chat, including a lovely patio and garden.
Starr Hills sets the standard for residential care.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Annette Williams, Home Manager at Starr Hills responded to this review on 31 Aug 2016:

Hi, Brenda, this is just a big thank you for taking the time to review Starr Hills on carehome.co.uk. I do agree that your Mum has blossomed and it was great to see her enjoy her birthday so much. In fact, she was talking about it for ages after the event with a big smile. Also lovely to hear you feel welcomed when you visit. We do try our best to make visitors enjoy their time at Starr Hills. Once again many thanks. Annette

My father recently moved into Starr Hills following the death of my mother who had been caring for him. This has obviously resulted in considerable change for him but, thanks to the staff at Starr Hills, he has settled in remarkably well. I can't praise the staff enough for the care which they have shown and it is such a relief to us to see that he is being so well looked after. A huge thank you to everyone at Starr Hills.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Annette Williams, Home Manager at Starr Hills responded to this review on 30 Jun 2016:

Dear Archie
Just to say a massive thank you for taking the time to review Starr Hills on care.home.co.uk, your dad is an absolute pleasure. He has settled in well and as you know he is an early riser so has now taken on the responsibility of arranging the lounge, putting all the seat cushions back from the daily night clean. He has the lounge all ready for the other residents, he has also been to the white church, so now on a Sunday the staff will walk him over and pick him up so communication is no problem at all. Hope to see you all soon. Kind regards Annette

Friendly and approachable management when choosing a care home for my aunt. The home has a quiet and relaxed atmosphere with friendly residents. Excellent facilities above the normal i.e cafe/family room, hair salon. Quiet sitting areas, wonderful patio and garden. There are regular mini trips out and organised activities during the day. The staff are excellent and will go out of their way to help. I am contacted by sms text messaged or phone should I be needed.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Admitting a parent to a care home is one of the hardest decisions a son or daughter will ever have to make. That agonising decision has turned into a very positive experience at Starr Hills MHA. My Dad has been treated with dignity and respect in a beautiful, spotlessly clean environment. All the staff show commitment and humour as they give their best for the residents in their care. The food is excellent, and every day there are challenging and inspiring activities to take part in. This is also a home which gives dedicated consideration to the spiritual well-being of the residents with a wonderful chaplain and strong volunteer involvement. Over the past two years my Dad has improved physically and mentally - something I never expected to happen. I would enthusiastically recommend Starr Hills to anybody having to consider a caring home for their loved ones.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mother has lived at Starr Hills for over eight years. We have always been extremely satisfied with the excellent care facilities and friendliness of all the staff. In the last few month mum's mind and body have started to slow down. The excellent care has increased, the senior nursing staff are so understanding and all the care staff willing and helpful. I tell everyone who is looking for a home for an elderly relative to look as a Methodist home. Absolutely excellent. Thank you so much.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like that you can get up when you like and go to bed when you like.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in this home for over eight years and has just asked me to say how very happy (her words) she has been for all this time. She has always enjoyed the food and care she has received. She just asked me to add they never let you down.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Very happy in the home, enjoys the food, says everybody is very kind. Nice sunny room. Night staff very good. Very friendly when you go in.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My step-gran moved into Starr Hills after the death of my step grandad, the move had been made so much easier for her by the way in which she has been welcomed by the home. She loves her carer and loves the bingo and service on the Thursday. Fantastic place!

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a fabulous care home. My mother has been a resident for nearly two years. She has settled in very well and it has now become her 'home'. Starr Hills is very much like a 'hotel with care' and I have every confidence in all the staff and the way the home runs. I have recommended the home to many of my friends who have elderly parents.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent care home! Carers are very patient and speak to residents with respect. Great attention paid to medication, flu vaccinations, hydration etc. The activities coordinator organises quizzes, trips to local coffee shop, craft sessions. She also brings in items of interest/cd's/dvd's to stimulate conversation. Chaplin is a regular visitor and gets involved in bingo as well as providing a weekly service.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Gran moved into Starrhills just before Christmas, so as you can imagine we were worried about it being too close to Christmas but we shouldn't have. The Manager and her team were brilliant and made it feel as if a weight had been lifted.
The carers have been superb and have really help my Gran to settle in quickly. My Gran also has very poor sight which the home are managing well.
All staff are very personable and make an effort to remember relatives names which is a nice touch. The social calendar organiser does a brilliant job as my Gran needs lots of encouragement to join even more so because of her sight.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father, now aged 90, has been at Starr Hills for 4 years and receives excellent care in pleasant surroundings. I feel that he is given as much choice and flexibility as possible, and that the care he receives has changed over time in response to his needs. Management and staff are efficient but also friendly and caring. They greet residents by name and chat with them. Activities available include musical entertainment, games, gardening and a weekly service organised by the chaplain. Personally, I very much appreciate the fact that visitors are made welcome and are treated as part of the Starr Hills community.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum has been a resident at Starr Hills for roughly 18 months. I cannot compliment mums care highly enough! She is frail & deteriorating yet she is spotlessly clean & comfortable.
The home is a busy, lively & comforting place to live with caring, sensitive staff.
The food is well planned & a lovely choice offered.
Mums room is homely, clean & very comfortable.
There are many voluntary activities on offer all week which are varied & some very original.
Visitors always receive a good welcome & security on entering is good.
Meetings with families & residents are regular & useful.

I am reassured with every visit that my mum could not be in a more caring place.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been cared for at Starr Hills for around 20 months. During this time she has had the best care possible. Every time we visit there is always something going on for the residents; Christmas fair, BBQ's,visits and talks by various interesting people, classic motor bikes and even owls. The Chef pops in every morning to each resident to offer a choice of menus for lunch and evening meal, coffee, tea and soft drinks are served all day. Great dining facilities and a lovely tv/common room. All the rooms are clean and bright with TV's and en-suites.

The staff are always caring,kind and helpful,the management top notch and even David the maintenance man calls in to see everyone and report back on how the pet chickens in the garden are doing.

Super place, excellent care.......I can't recommend it enough.

How likely would you be to recommend Starr Hills? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2016

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Care Home Idol 2016

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